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Casino profile

RocketPlay Casino in Germany

Player complaints and reviews about RocketPlay Casino, plus its operator (Makeberry Affiliates), licences and welcome offers.

rocketplay.com
rocketplay.com
Capture of the RocketPlay Casino website

Profile

Website
rocketplay.com
Established
2020
Operator
Makeberry Affiliatesaffiliate programme
Company
Scores55 Tech B.V.
Licences
Languages
  • English
  • German
  • Japanese
  • French
  • Portuguese
  • Spanish
  • Norwegian
  • Italian
  • Estonian
Currencies
  • Euros
  • US dollars
  • Canadian dollars
  • Australian dollars
  • New Zealand dollars
  • Norwegian kroner
  • Japanese yen
  • Ethereum
  • Litecoin
  • Dogecoin
  • Tether
  • Bitcoin
  • Bitcoin Cash
  • Brazilian reals

About

On the RocketPlay Casino site for Germany, we found a loyalty programme with 9 tiers. The registration form for Germany has 2 fields: e-mail and password.

RocketPlay Casino belongs to the Makeberry Affiliates affiliate programme. The site launched in 2020. It holds a licence from Curacao Gaming Control Board. The interface is available in 9 languages, including English, German, Japanese, French. 14 account currencies are listed, including Euros, US dollars, Canadian dollars, Australian dollars. We list 13 welcome offers.

Markets

This brand is listed in 14 markets. Pick one to see what it offers there.

Welcome bonuses

13 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Loyalty programme

9 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Was ist der Tägliche Einzahlungsschutz?

    Der tägliche Einzahlungsschutz bietet zusätzlichen Schutz und mehr Sicherheit für Spieler. Er stellt sicher, dass ein Teil deiner täglichen Einzahlungen im Falle von Verlusten erstattet oder abgesichert wird. Bitte beachte, dass die genauen Bedingungen je nach VIP-Stufe variieren können.

  2. 2

    Was ist der VIP-Club und wie kann ich beitreten?

    Der VIP-Club ist unsere Art, treue Spieler zu belohnen. Du musst nichts Besonderes tun, um beizutreten. Sobald du dein Konto bei RocketPlay erstellt hast, bist du automatisch Teil des VIP-Clubs und startest auf VIP-Stufe 1 – Quark.

  3. 3

    Was ist VIP-Kundenservice für uns?

    Der VIP-Kundenservice ist ein exklusiver Premium-Service für Mitglieder des VIP-Clubs. Er bietet schnellere und individuellere Unterstützung – egal ob bei einfachen Anfragen oder komplexeren Anliegen.

  4. 4

    Was ist wöchentliches Cashback?

    Wöchentliches Cashback gibt dir einen Prozentsatz deiner wöchentlichen Verluste auf dein Bonusguthaben zurück. VIP-Mitglieder können bis zu 10% Cashback erhalten. Je höher deine VIP-Stufe, desto größer dein Cashback.

  5. 5

    Was macht Events für VIP-Mitglieder exklusiv?

    VIP-Events wie Turniere und Quests sind ausschließlich für Mitglieder des VIP-Clubs verfügbar. Diese Events bieten höhere Belohnungen, größere Preispools und vieles mehr. Je höher deine VIP-Stufe, desto exklusiver und lohnender werden die VIP-Events.

  6. 6

    Wie kann dir ein persönlicher VIP-Manager helfen?

    Dein persönlicher VIP-Manager ist dein direkter Ansprechpartner und unterstützt dich bei der Kontoeinrichtung, Verifizierung oder anderen Anliegen rund um dein Konto. Außerdem erhältst du individuelle Angebote und Boni, die auf deinen Spielstil abgestimmt sind – einschließlich persönlicher Promotionen und Belohnungen basierend auf deiner Aktivität. Zusätzlich informiert dich dein VIP-Manager über exklusive Turniere und Events, sendet persönliche Einladungen und sorgt dafür, dass du keine VIP-Vorteile verpasst.

  7. 7

    Wie kann ich im VIP-Club aufsteigen?

    Der gesamte Prozess ist einfach und transparent. Egal ob du Slots spielst, Sportwetten platzierst, Live-Spiele genießt oder Einzahlungen machst – jede Aktivität bringt dich im VIP-Club weiter.

  8. 8

    Wie profitieren VIP-Mitglieder von höheren und schnelleren Auszahlungen?

    VIP-Mitglieder haben tägliche und monatliche Auszahlungspläne. Je höher deine VIP-Stufe, desto besser werden die Auszahlungsvorteile. Deine Auszahlungen werden priorisiert – das bedeutet weniger Wartezeit. So erhältst du schneller Zugriff auf deine Gewinne, mehr Flexibilität und ein reibungsloseres Spielerlebnis.

  9. 9

    Wie werden Belohnungen verdient?

    Du kannst neue Belohnungen freischalten, indem du Sportwetten platzierst, Einzahlungen tätigst, die Walzen drehst oder Live-Spiele genießt. Je höher dein Level, desto exklusiver werden deine Belohnungen.

Sign-up requirements

5 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

  1. E-mail
  2. Password

Sign in

  1. E-mail
  2. Password
  3. Password

Player complaints and reviews in Germany

41 records

41 of the 1,019 records about RocketPlay Casino come from players who state they are in Germany. The figures below are theirs alone; the casino page covers every market.

Total complaints

15

100% resolved, of those with a known outcome

Total reviews

26

Across all review sites

Player rating

4.08 / 5

26 ratings by these players

Share of all records

4%

of 1,019 about RocketPlay Casino

What players in Germany say about RocketPlay Casino

Players in Germany have filed 15 complaints and written 26 reviews about RocketPlay Casino. That is 4% of the 1,019 records about it from every market. Complaints make up 37% of their records, against 7.1% across all markets. Their reviews rate it 4.08 out of 5 on average (26 ratings), against 3.96 across all markets. 19% of their rated reviews give one or two stars; across all markets the share is 12%.

The most common problem in their complaints is “Withdrawal delay”: 20% of 15 complaints with a labelled problem (25% across all markets). 100% of their 15 complaints with a known outcome were resolved, against 94% across all markets. In the last 12 months: 2 complaints and 8 reviews.

A player counts as being in Germany when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about RocketPlay Casino in Germany, or compare the market with another one.

What the assistant can do
Germany and all markets
FigureGermanyAll markets
Complaints among all records37%7.1%
Resolved, of complaints with a known outcome100%94%
Average review rating, out of 54.083.96
Reviews rated 1–2 stars19%12%
Withdrawal delay, of labelled complaints20%25%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay20%3
  • Bonus not credited13%2
  • Game malfunction13%2
  • Withdrawal refused13%2
  • Account blocked6.7%1
  • Wagering terms6.7%1
  • Verification delay6.7%1
  • Documents rejected or requested again6.7%1
  • Other problems13%2
Share of the 15 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal33%5
  • Bonus20%3
  • Technical20%3
  • KYC / verification13%2
  • Account6.7%1
  • Responsible gambling6.7%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved100%15
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars62%16
  • 4 stars15%4
  • 3 stars3.8%1
  • 2 stars7.7%2
  • 1 star12%3
Share of 26 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games61%14
  • Customer support48%11
  • Withdrawals48%11
  • Bonuses26%6
  • Website & app17%4
  • KYC / verification13%3
Share of the 23 reviews that name at least one aspect.reviews

Criticised

  • Customer support17%4
  • Fairness & RTP13%3
  • Games8.7%2
  • VIP & loyalty8.7%2
  • Trust & licence8.7%2
  • Account4.3%1
Share of the 23 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2021
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262–8–
20254–0–
20243–3–
20233–5–
20223–3–
20210–7–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru1516–
Trustpilot–10–

Block 11

Latest complaints and reviews

The newest records about RocketPlay Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

  • Review

    5.0 of 5 stars

    Germany · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Account blocked

    Resolved

    Germany · Casino Guru

  • Complaint

    Withdrawal refused

    Resolved

    Germany · Casino Guru

5 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about RocketPlay Casino in Germany

Does RocketPlay Casino have a loyalty programme in Germany?

Yes. Its loyalty programme for Germany has 9 tiers.

What does RocketPlay Casino ask for at registration in Germany?

The RocketPlay Casino registration form for Germany has 2 fields: e-mail, password.

How many complaints and reviews about RocketPlay Casino come from players in Germany?

41 of the 1,019 complaints and reviews about RocketPlay Casino come from players in Germany. Across all its markets, 70 complaints have a known outcome, and 94% of them were resolved.

Who owns RocketPlay Casino?

RocketPlay Casino is operated by Scores55 Tech B.V. and runs under the Makeberry Affiliates affiliate programme.

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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