igamingcpo.com

Casino profile

TrustDice Casino

Player complaints and reviews about TrustDice Casino, plus its operator (TrustDice Affiliates), licences and welcome offers.

trustdice.win
Capture of the TrustDice Casino website

About

TrustDice Casino belongs to the TrustDice Affiliates affiliate programme. The site launched in 2018. It holds a licence from Curacao Gaming Control Board. The interface is available in 23 languages, including English, Chinese, Japanese, Korean. 14 account currencies are listed, including Bitcoin, Ethereum, Tether, Euros.

TrustDice Casino is listed in 20 markets, among them Canada, Germany, France and Belgium. On the TrustDice Casino site for Austria, we found 4 welcome bonuses. In Austria, TrustDice Casino accepts 5 payment methods, among them Apple Pay, Gpay, Mastercard and PayPal.

Licensee

The company that holds the Curaçao licence for TrustDice Casino, as the licence register names it.

Legal name
Satoshi Gaming Group N.V.
Curaçao licence reference
OGL/2024/664/0280
Registration number (Curaçao Chamber of Commerce)
151832

Markets

This brand is listed in 20 markets. Pick one to see what it offers there.

Welcome bonuses

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Payment methods

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Currency not stated on the page

  • Apple Pay

    E-wallet

    –

  • Gpay

    Other

    –

  • Mastercard

    Card

    –

  • PayPal

    E-wallet

    –

  • Visa

    Card

    –

Player Intelligence

4,687 records

What players report about TrustDice Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

76

72% resolved, of those with a known outcome

Total reviews

4,611

Across all review sites

Player rating

4.29 / 5

Trustpilot 4.0 · AskGamblers 4.45 · casino.ru 4.7 · Tribuna 4.0

GEO markets

131

Countries stated on 85% of records

TrustDice Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about TrustDice Casino, the way Player Intelligence PRO computes it.

Since 2020, players have posted 76 complaints and 4,611 reviews about TrustDice Casino on 8 sites. In the 12 months to November 4, 2026, they filed 8 complaints and posted 609 reviews. That is 60% fewer complaints than in the 12 months before (20). Reviews are up 17% on the 12 months before (521). The average review rating rose from 3.86 to 4.02 out of 5 year on year.

The problem players report most often is “Account blocked”: 15% of the 72 complaints with a labelled problem. Next come “Account closed” (15%) and “Winnings voided” (13%). Complaints about “Account” make up 32% of those with a topic, against 15% across all brands.

Of the 74 complaints with a known outcome, 72% were resolved, against 59% across all brands. That puts TrustDice Casino 1,119th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 78%.

Reviewers give TrustDice Casino 4.3 out of 5 on average over 4,609 rated reviews, against 3.44 across all brands. 84% of the ratings are four or five stars, and 9.6% are one or two. The review sites’ own scores average 4.29 out of 5 across 4 sites. By that score, TrustDice Casino ranks 488th of 4,286 rated casinos. Reviewers most often praise “Games” (1,705 reviews), “Bonuses” (1,331 reviews) and “Customer support” (1,003 reviews). The most common criticism concerns “Bonuses” (331 reviews), “Withdrawals” (232 reviews) and “Games” (191 reviews).

The countries players state most often are United States (48%), Canada (5.9%) and United Kingdom (3.9%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about TrustDice Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players appreciate TrustDice Casino for its user-friendly interface and fast payouts, which enhance the overall gaming experience. The extensive game selection and responsive customer support are also frequently highlighted as major positives.

Players express dissatisfaction with the high wagering requirements for bonuses and the limited availability of certain games in their regions. Additionally, some users have noted that customer support can be slow to respond, and there is a desire for more promotional offers.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Account blocked15%11
  • Account closed15%11
  • Winnings voided13%9
  • Self-exclusion11%8
  • Withdrawal delay9.7%7
  • Withdrawal refused9.7%7
  • Bonus winnings confiscated4.2%3
  • Deposit not credited2.8%2
  • Other problems19%14
Share of the 72 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Account32%24
  • Withdrawal30%23
  • Responsible gambling11%8
  • Payments & refunds7.9%6
  • Bonus5.3%4
  • Other5.3%4
  • KYC / verification3.9%3
  • Deposit2.6%2
  • Technical2.6%2
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved70%53
  • Unresolved28%21
  • Closed without an outcome1.3%1
  • Open1.3%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

TrustDice Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

TrustDice Casino against the market
MeasureTrustDice CasinoAll brands
Complaints resolved72%59%
Average review rating4.33.44
Complaints per 100 reviews1.626.4
Share of “Account” complaints32%15%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars66%3,039
  • 4 stars18%842
  • 3 stars6.2%287
  • 2 stars1.5%68
  • 1 star8.1%373
Share of 4,609 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games42%1,705
  • Bonuses33%1,331
  • Customer support25%1,003
  • Withdrawals23%942
  • Website & app22%908
  • Deposits & payment methods15%594
Share of the 4,053 reviews that name at least one aspect.reviews

Criticised

  • Bonuses8.2%331
  • Withdrawals5.7%232
  • Games4.7%191
  • Customer support4.3%176
  • Website & app3.7%151
  • Account3.5%143
Share of the 4,053 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United States48%1,900
  • Canada5.9%234
  • United Kingdom3.9%155
  • Australia3.4%136
  • Nigeria2.5%101
  • South Africa2%78
  • Mexico1.9%74
  • Japan1.8%73
  • New Zealand1.7%69
  • Germany1.6%64
  • Other countries28%1,109
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20267–5554.08
20252186%5263.8
20241871%1,6114.39
20231385%7184.35
20221354%9324.47
20213–2284.54
20200–414.51

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–3,9074.0 / 5
AskGamblers176314.45 / 5
Casino Guru4933–
casino.ru–294.7 / 5
Tribuna–104.0 / 5
latestcasinobonuses.bet61–
Casinomeister3––
CasinoReviews1––

Block 13

Latest complaints and reviews

The newest records about TrustDice Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

19 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, casino.ru, Tribuna.

Questions about TrustDice Casino

Who owns TrustDice Casino?

TrustDice Casino is operated by Satoshi Gaming Group N.V. and runs under the TrustDice Affiliates affiliate programme.

Is TrustDice Casino licensed?

Yes. TrustDice Casino holds a licence from Curacao Gaming Control Board.

When was TrustDice Casino founded?

TrustDice Casino launched in 2018.

Which currencies does TrustDice Casino accept?

Currencies listed for TrustDice Casino: Bitcoin, Ethereum, Tether, Euros, US dollars, Australian dollars, Brazilian reals, Canadian dollars and 6 more. Its site is available in 23 languages: English, Chinese, Japanese, Korean and 19 more.

Which countries is TrustDice Casino available in?

TrustDice Casino is listed in 20 markets: Australia, Austria, Belgium, Brazil, Canada, China, Croatia, Finland and 12 more.

Which payment methods does TrustDice Casino accept in Austria?

The TrustDice Casino cashier for Austria lists 5 payment methods: Apple Pay, Gpay, Mastercard, PayPal, Visa.

What bonuses and promotions does TrustDice Casino run in Austria?

We read 4 live offers for Austria on the TrustDice Casino site itself.

What do players say about TrustDice Casino?

Players have filed 76 complaints and written 4,611 reviews about TrustDice Casino. Players rate TrustDice Casino 4.29 out of 5 on average across the 4 sites that publish one.

What do players complain about most at TrustDice Casino?

“Account blocked” – 15% of the 72 complaints about TrustDice Casino with a labelled problem. Followed by “Account closed” (15%) and “Winnings voided” (13%).

Do players report withdrawal problems at TrustDice Casino?

Withdrawals are the topic of 23 complaints about TrustDice Casino: 30% of the 76 with a topic. The most common withdrawal problem is “Winnings voided” (39% of them). Of the withdrawal complaints with a known outcome, 78% were resolved.

Does TrustDice Casino resolve player complaints?

72% of the 74 complaints about TrustDice Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, TrustDice Casino is 1,119th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about TrustDice Casino?

Praised most: “Games”, “Bonuses” and “Customer support”. Criticised most: “Bonuses”, “Withdrawals” and “Games”. 84% of the rated reviews give four or five stars, and 9.6% give one or two.

How many complaints has TrustDice Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 8 complaints about TrustDice Casino. That is 60% fewer than in the 12 months before, when there were 20.

Where do TrustDice Casino’s players come from?

The countries named most often in complaints and reviews about TrustDice Casino are United States (48%), Canada (5.9%) and United Kingdom (3.9%).