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Goldenbet Casino

Player complaints and reviews about Goldenbet Casino, plus its operator (Goldenbet Affiliates), licences and welcome offers.

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Capture of the Goldenbet Casino website

About

Goldenbet Casino belongs to the Goldenbet Affiliates affiliate programme. The site launched in 2021. It holds a licence from Curacao Gaming Control Board. The interface is available in 9 languages, including English, French, German, Russian. 7 account currencies are listed, including Euros, US dollars, British pounds sterling, Canadian dollars. We list 3 welcome offers.

Goldenbet Casino is listed in 12 markets, among them Canada, Germany, France and Belgium. On the Goldenbet Casino site for Italy, we found 5 promotions and 2 tournaments.

Licensee

The company that holds the Curaçao licence for Goldenbet Casino, as the licence register names it.

Legal name
Santeda International B.V.
Curaçao licence reference
OGL/2024/1798/1048
Registration number (Curaçao Chamber of Commerce)
151296

Markets

This brand is listed in 12 markets. Pick one to see what it offers there.

Welcome bonuses

3 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Tournaments

2 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

2,993 records

What players report about Goldenbet Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

163

65% resolved, of those with a known outcome

Total reviews

2,830

Across all review sites

Player rating

4.28 / 5

Trustpilot 4.1 · AskGamblers 4.45

GEO markets

59

Countries stated on 95% of records

Goldenbet Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Goldenbet Casino, the way Player Intelligence PRO computes it.

Since 2021, players have posted 163 complaints and 2,830 reviews about Goldenbet Casino on 6 sites. In the 12 months to November 4, 2026, they filed 15 complaints and posted 805 reviews. That is 56% fewer complaints than in the 12 months before (34). Reviews are down 27% on the 12 months before (1,101). The average review rating rose from 3.68 to 4.11 out of 5 year on year. Of the complaints with a known outcome, 33% were resolved in the last 12 months, against 39% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 21% of the 149 complaints with a labelled problem. Next come “Withdrawal refused” (15%) and “Self-exclusion” (11%). Complaints about “Withdrawal” make up 39% of those with a topic, against 29% across all brands.

Of the 159 complaints with a known outcome, 65% were resolved, against 59% across all brands. That puts Goldenbet Casino 1,310th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 79%.

Reviewers give Goldenbet Casino 3.74 out of 5 on average over 2,830 rated reviews, against 3.44 across all brands. 70% of the ratings are four or five stars, and 27% are one or two. The review sites’ own scores average 4.28 out of 5 across 2 sites. By that score, Goldenbet Casino ranks 490th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (901 reviews), “Games” (833 reviews) and “Customer support” (566 reviews). The most common criticism concerns “Withdrawals” (441 reviews), “Trust & licence” (313 reviews) and “Customer support” (255 reviews).

The countries players state most often are United Kingdom (86%), Germany (1.7%) and France (1.6%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Goldenbet Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Goldenbet delivers a really smooth and enjoyable experience across both casino and sports sections. The platform is easy to navigate, works perfectly on different devices, and offers a great variety of games.

Withdrawals can take longer than expected, and minimum cashout limits may not suit smaller players. Promotions feel somewhat limited for regular users, and bonus terms aren’t always clearly explained.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay21%32
  • Withdrawal refused15%23
  • Self-exclusion11%16
  • Verification delay7.4%11
  • Account closed6.7%10
  • Deposit refund6%9
  • Account blocked4%6
  • Deposit not credited4%6
  • Other problems24%36
Share of the 149 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal39%63
  • Account12%19
  • Responsible gambling11%18
  • KYC / verification10%17
  • Deposit9.2%15
  • Payments & refunds7.4%12
  • Other5.5%9
  • Bonus3.7%6
  • Technical2.5%4
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved63%103
  • Unresolved34%56
  • Closed without an outcome1.8%3
  • Open0.6%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Goldenbet Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Goldenbet Casino against the market
MeasureGoldenbet CasinoAll brands
Complaints resolved65%59%
Average review rating3.743.44
Complaints per 100 reviews5.826.4
Share of “Withdrawal” complaints39%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars59%1,659
  • 4 stars11%310
  • 3 stars3.2%91
  • 2 stars0.8%24
  • 1 star26%746
Share of 2,830 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals35%901
  • Games33%833
  • Customer support22%566
  • Website & app15%373
  • Bonuses12%305
  • Deposits & payment methods8.8%224
Share of the 2,555 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals17%441
  • Trust & licence12%313
  • Customer support10%255
  • Fairness & RTP7.2%183
  • Bonuses6.1%155
  • Account5.4%139
Share of the 2,555 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom86%2,436
  • Germany1.7%48
  • France1.6%44
  • Australia1.3%37
  • United States0.8%24
  • Canada0.7%21
  • Ireland0.6%18
  • Poland0.6%17
  • Sweden0.6%16
  • Austria0.5%15
  • Other countries5.5%156
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261225%6224.2
20254552%1,2793.82
20245260%5302.84
20234689%3884.04
20226–11–
20211–0–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–2,7014.1 / 5
AskGamblers36984.45 / 5
Casino Guru9830–
Casinomeister26––
CasinoReviews3––
latestcasinobonuses.bet–1–

Block 13

Latest complaints and reviews

The newest records about Goldenbet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Goldenbet Casino

Who owns Goldenbet Casino?

Goldenbet Casino is operated by Santeda International B.V. and runs under the Goldenbet Affiliates affiliate programme.

Is Goldenbet Casino licensed?

Yes. Goldenbet Casino holds a licence from Curacao Gaming Control Board.

When was Goldenbet Casino founded?

Goldenbet Casino launched in 2021.

Which currencies does Goldenbet Casino accept?

Currencies listed for Goldenbet Casino: Euros, US dollars, British pounds sterling, Canadian dollars, Brazilian reals, Australian dollars, Norwegian kroner. Its site is available in 9 languages: English, French, German, Russian and 5 more.

What welcome bonuses does Goldenbet Casino offer?

3 welcome offers are listed for Goldenbet Casino. The first on the list is “100% up to €500 at Goldenbet Casino”, with a 35× wagering requirement.

Which countries is Goldenbet Casino available in?

Goldenbet Casino is listed in 12 markets: Australia, Belgium, Brazil, Canada, France, Germany, Italy, Norway and 4 more.

What bonuses and promotions does Goldenbet Casino run in Italy?

We read 5 live offers for Italy on the Goldenbet Casino site itself.

Does Goldenbet Casino run tournaments in Italy?

Yes. The Goldenbet Casino site for Italy lists 2 tournaments.

What do players say about Goldenbet Casino?

Players have filed 163 complaints and written 2,830 reviews about Goldenbet Casino. Players rate Goldenbet Casino 4.28 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Goldenbet Casino?

“Withdrawal delay” – 21% of the 149 complaints about Goldenbet Casino with a labelled problem. Followed by “Withdrawal refused” (15%) and “Self-exclusion” (11%).

Do players report withdrawal problems at Goldenbet Casino?

Withdrawals are the topic of 63 complaints about Goldenbet Casino: 39% of the 163 with a topic. The most common withdrawal problem is “Withdrawal delay” (51% of them). Of the withdrawal complaints with a known outcome, 79% were resolved.

Does Goldenbet Casino resolve player complaints?

65% of the 159 complaints about Goldenbet Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Goldenbet Casino is 1,310th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Goldenbet Casino?

Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Withdrawals”, “Trust & licence” and “Customer support”. 70% of the rated reviews give four or five stars, and 27% give one or two.

How many complaints has Goldenbet Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 15 complaints about Goldenbet Casino. That is 56% fewer than in the 12 months before, when there were 34.

Where do Goldenbet Casino’s players come from?

The countries named most often in complaints and reviews about Goldenbet Casino are United Kingdom (86%), Germany (1.7%) and France (1.6%).