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Casino profile

RocketPlay Casino in Canada

Player complaints and reviews about RocketPlay Casino, plus its operator (Makeberry Affiliates), licences and welcome offers.

rocketplay.com
rocketplay.com
Capture of the RocketPlay Casino website

Profile

Website
rocketplay.com
Established
2020
Operator
Makeberry Affiliatesaffiliate programme
Company
Scores55 Tech B.V.
Licences
Languages
  • English
  • German
  • Japanese
  • French
  • Portuguese
  • Spanish
  • Norwegian
  • Italian
  • Estonian
Currencies
  • Euros
  • US dollars
  • Canadian dollars
  • Australian dollars
  • New Zealand dollars
  • Norwegian kroner
  • Japanese yen
  • Ethereum
  • Litecoin
  • Dogecoin
  • Tether
  • Bitcoin
  • Bitcoin Cash
  • Brazilian reals

About

On the RocketPlay Casino site for Canada, we found a loyalty programme with 9 tiers.

RocketPlay Casino belongs to the Makeberry Affiliates affiliate programme. The site launched in 2020. It holds a licence from Curacao Gaming Control Board. The interface is available in 9 languages, including English, German, Japanese, French. 14 account currencies are listed, including Euros, US dollars, Canadian dollars, Australian dollars. We list 13 welcome offers.

Markets

This brand is listed in 14 markets. Pick one to see what it offers there.

Welcome bonuses

13 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Loyalty programme

9 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    How are rewards earned?

    You can unlock new rewards with sports betting, making deposits, spinning the reels, or enjoying Live games. The higher your level, the more exclusive your rewards.

  2. 2

    How can a Personal VIP Manager help you?

    Your Personal VIP Manager is a dedicated representative who helps VIP players with account setup, verification, or any other account-related issue. Your personal VIP Manager also secures special offers and bonuses tailored to your playstyle – including custom promotions and personal rewards based on your activity. They’ll also keep you informed about exclusive tournaments and events, send personal invitations, and ensure you don’t miss any VIP-only perks.

  3. 3

    How can I progress in the VIP Club?

    The entire process is straightforward and transparent. Whether you play slots, place sports bets, enjoy Live games, or simply make deposits, every move favours your progress in the VIP Club.

  4. 4

    How do higher and faster payouts benefit VIP members?

    VIP members have daily and monthly payout plans. The higher your VIP level, the more beneficial payout benefits become. Your withdrawals are prioritised, which means less waiting time. This gives you quicker access to your winnings, greater flexibility, and a more seamless gaming experience.

  5. 5

    What is daily deposit insurance?

    Daily deposit insurance provides an additional layer of protection and peace of mind to our players. It guarantees that a portion of your daily deposits will be reimbursed or insured in case of losses. Note that the specific details and terms of daily deposit insurance can vary depending on your VIP Club level.

  6. 6

    What is the VIP Club, and how can I join?

    The VIP Club is our way to reward loyal players. You don’t need to do anything special to join. Once you’ve created your account at RocketPlay, you’re already part of the VIP Club and start at Level 1 – Quark.

  7. 7

    What is VIP Customer Care for us?

    Privileged VIP Customer Care is a premium service offered exclusively to members of the VIP Club. It’s designed to provide faster, more personalised help – whether it’s resolving a request quickly or assisting with more complex issues.

  8. 8

    What is weekly cashback?

    Weekly cashback gives you back a percentage of your weekly losses to your bonus balance. VIP members can receive up to 10% cashback. The higher your VIP level, the bigger your weekly cashback.

  9. 9

    What makes events exclusive for VIP members?

    VIP events such as tournaments and quests are available only to VIP members. These events offer higher rewards, larger Prize Pools, and much more. The higher your VIP level, the more exclusive and rewarding the VIP events become.

Player complaints and reviews in Canada

80 records

80 of the 1,019 records about RocketPlay Casino come from players who state they are in Canada. The figures below are theirs alone; the casino page covers every market.

Total complaints

5

80% resolved, of those with a known outcome

Total reviews

75

Across all review sites

Player rating

3.41 / 5

75 ratings by these players

Share of all records

7.9%

of 1,019 about RocketPlay Casino

What players in Canada say about RocketPlay Casino

Players in Canada have filed 5 complaints and written 75 reviews about RocketPlay Casino. That is 7.9% of the 1,019 records about it from every market. Complaints make up 6.3% of their records, against 7.1% across all markets. Their reviews rate it 3.41 out of 5 on average (75 ratings), against 3.96 across all markets. 27% of their rated reviews give one or two stars; across all markets the share is 12%.

The most common problem in their complaints is “Account blocked”: 80% of 5 complaints with a labelled problem (11% across all markets). 80% of their 5 complaints with a known outcome were resolved, against 94% across all markets. In the last 12 months: 2 complaints and 38 reviews.

A player counts as being in Canada when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about RocketPlay Casino in Canada, or compare the market with another one.

What the assistant can do
Canada and all markets
FigureCanadaAll markets
Complaints among all records6.3%7.1%
Resolved, of complaints with a known outcome80%94%
Average review rating, out of 53.413.96
Reviews rated 1–2 stars27%12%
Account blocked, of labelled complaints80%11%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023202420252026
Complaints count

Block 02

Complaint categories

  • Account100%5
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved80%4
  • Unresolved20%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 05

Review stars

How the rated reviews split by star.

  • 5 stars40%30
  • 4 stars8%6
  • 3 stars25%19
  • 2 stars6.7%5
  • 1 star20%15
Share of 75 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games50%33
  • Withdrawals23%15
  • Bonuses20%13
  • Customer support20%13
  • Website & app14%9
  • KYC / verification9.1%6
Share of the 66 reviews that name at least one aspect.reviews

Criticised

  • Bonuses15%10
  • Fairness & RTP14%9
  • Withdrawals11%7
  • Trust & licence9.1%6
  • Customer support7.6%5
  • Account3%2
Share of the 66 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
202120222023202420252026
Rating history

Block 08

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261–333.33
20251–14–
20241–3–
20231–9–
20221–2–
20210–14–

A dash means too little data for that year.

Block 09

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–53–
Casino Guru522–

Block 10

Latest complaints and reviews

The newest records about RocketPlay Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Canada · Trustpilot

  • Review

    1.0 of 5 stars

    Canada · Trustpilot

  • Complaint

    Account blocked

    Resolved

    Canada · Casino Guru

  • Complaint

    Account blocked

    Unresolved

    Canada · Casino Guru

  • Complaint

    Account blocked

    Resolved

    Canada · Casino Guru

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Questions about RocketPlay Casino in Canada

Does RocketPlay Casino have a loyalty programme in Canada?

Yes. Its loyalty programme for Canada has 9 tiers.

How many complaints and reviews about RocketPlay Casino come from players in Canada?

80 of the 1,019 complaints and reviews about RocketPlay Casino come from players in Canada. Across all its markets, 70 complaints have a known outcome, and 94% of them were resolved.

Who owns RocketPlay Casino?

RocketPlay Casino is operated by Scores55 Tech B.V. and runs under the Makeberry Affiliates affiliate programme.

Is RocketPlay Casino licensed?

Yes. RocketPlay Casino holds a licence from Curacao Gaming Control Board.

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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