Exclusive
150% up to €500 + 200 Free Spins + 2 Bonus Crabs at 5Gringos Casino
- Bonus
- 150%
- Max bonus
- €500
- Min deposit
- €10
- Wagering
- 35x(d+b)
Wagering applies to deposit plus bonus.
Casino profile
5Gringos Casino
Player complaints and reviews about 5Gringos Casino, plus its operator (Electric Affiliates), licences and welcome offers.
5gringos.com
Profile
- Website
- 5gringos.com
- Established
- 2020
- Operator
- Electric Affiliatesaffiliate programme
- Company
- IGplay
- Licences
- Languages
- English
- German
- Finnish
- Polish
- Hungarian
- Norwegian
- Russian
- Currencies
- Euros
- Polish zlotys
- Belarusian rubles
- Norwegian kroner
- Hungarian forints
- Canadian dollars
- Indian rupees
- New Zealand dollars
About
5Gringos Casino belongs to the Electric Affiliates affiliate programme. The site launched in 2020. It holds a licence from Anjouan Gaming Board. The interface is available in 7 languages, including English, German, Finnish, Polish. 8 account currencies are listed, including Euros, Polish zlotys, Belarusian rubles, Norwegian kroner. We list 8 welcome offers.
5Gringos Casino is listed in 9 markets, among them Canada, Germany, New Zealand and Finland. In Finland, 5Gringos Casino accepts 24 payment methods, among them Bank transfer, Rapid Transfer, Zimpler and Mastercard. Its crypto options cover 6 coins, including Bitcoin, Bitcoin Cash, Cardano and Ethereum. The minimum deposit in EUR is 10, the maximum 5,000.
Markets
This brand is listed in 9 markets. Pick one to see what it offers there.
Welcome bonuses
8 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
200% up to €50 at 5Gringos Casino
- Bonus
- 200%
- Max bonus
- €50
- Min deposit
- €10
- Wagering
- 50x(d+b)
Wagering applies to deposit plus bonus.
100% up to €500 + 200 Bonus Spins, 1st Deposit at 5Gringos Casino
- Bonus
- 100%
- Max bonus
- €500
- Min deposit
- €20
- Wagering
- 35x(d+b)
Wagering applies to deposit plus bonus.
75% up to €300, 2nd Deposit Bonus at 5Gringos Casino
- Bonus
- 75%
- Max bonus
- €300
- Min deposit
- €20
- Wagering
- 30x(d+b)
Wagering applies to deposit plus bonus.
50% up to €200, 3rd Deposit Bonus at 5Gringos Casino
- Bonus
- 50%
- Max bonus
- €200
- Min deposit
- €20
- Wagering
- 30x(d+b)
Wagering applies to deposit plus bonus.
50% up to €700 + 50 Bonus Spins Weekend Reload Bonus at 5Gringos Casino
- Bonus
- 50%
- Max bonus
- €700
- Min deposit
- €20
- Wagering
- 35x(d+b)
Wagering applies to deposit plus bonus.
15% up to €3000 Cashback Bonus at 5Gringos Casino
- Bonus
- 15%
- Max bonus
- €3000
50 Bonus Spins at 5Gringos Casino
- Min deposit
- €20
- Wagering
- 40x
Payment methods
24 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
| method | currency | category | provider | min | max |
|---|---|---|---|---|---|
| EUR | |||||
| Bank transfer bank_transfer | EUR | Bank transfer | – | 10 | 5000 |
| Rapid Transfer bank_rapid_transfer | EUR | Bank transfer | Paysafe | 10 | 5000 |
| Zimpler bank_zimpler | EUR | Bank transfer | Zimpler | 10 | 5000 |
| Mastercard card_mastercard | EUR | Card | Mastercard | 10 | 2000 |
| Visa card_visa | EUR | Card | Visa | 10 | 2000 |
| Bitcoin crypto_bitcoin | EUR | Cryptocurrency | – | 10 | 5000 |
| Bitcoin Cash crypto_bitcoin_cash | EUR | Cryptocurrency | – | 10 | 5000 |
| Cardano crypto_cardano | EUR | Cryptocurrency | – | 10 | 5000 |
| Ethereum crypto_ethereum | EUR | Cryptocurrency | – | 10 | 5000 |
| Litecoin crypto_litecoin | EUR | Cryptocurrency | – | 10 | 5000 |
| Ripple (XRP) crypto_ripple | EUR | Cryptocurrency | – | 10 | 5000 |
| MiFinity emoney_mifinity | EUR | E-wallet | MiFinity | 10 | 2500 |
| Neteller emoney_neteller | EUR | E-wallet | Paysafe | 10 | 5000 |
| Skrill emoney_skrill | EUR | E-wallet | Paysafe | 10 | 5000 |
| Siru bank_siru | EUR | Other | Siru Mobile | 15 | 15 |
| Aktia other_aktia | EUR | Other | – | 10 | 5000 |
| Ålandsbanken other_ålandsbanken | EUR | Other | – | 10 | 5000 |
| Nordea other_nordea | EUR | Other | – | 10 | 5000 |
| Oma Säästöpankki other_oma_säästöpankki | EUR | Other | – | 10 | 5000 |
| Op-Pohjola other_op_pohjola | EUR | Other | – | 10 | 5000 |
| Pop Pankki other_pop_pankki | EUR | Other | – | 10 | 5000 |
| Säästöpankki other_säästöpankki | EUR | Other | – | 10 | 5000 |
| S-Pankki other_s_pankki | EUR | Other | – | 10 | 5000 |
| paysafecard voucher_paysafecard | EUR | Voucher | Paysafe | 10 | 1000 |
EUR
Bank transfer
Bank transfer
10 – 5000
Rapid Transfer
Bank transfer · Paysafe
10 – 5000
Zimpler
Bank transfer · Zimpler
10 – 5000
Mastercard
Card · Mastercard
10 – 2000
Visa
Card · Visa
10 – 2000
Bitcoin
Cryptocurrency
10 – 5000
Bitcoin Cash
Cryptocurrency
10 – 5000
Cardano
Cryptocurrency
10 – 5000
Ethereum
Cryptocurrency
10 – 5000
Litecoin
Cryptocurrency
10 – 5000
Ripple (XRP)
Cryptocurrency
10 – 5000
MiFinity
E-wallet · MiFinity
10 – 2500
Neteller
E-wallet · Paysafe
10 – 5000
Skrill
E-wallet · Paysafe
10 – 5000
Siru
Other · Siru Mobile
15 – 15
Aktia
Other
10 – 5000
Ålandsbanken
Other
10 – 5000
Nordea
Other
10 – 5000
Oma Säästöpankki
Other
10 – 5000
Op-Pohjola
Other
10 – 5000
Pop Pankki
Other
10 – 5000
Säästöpankki
Other
10 – 5000
S-Pankki
Other
10 – 5000
paysafecard
Voucher · Paysafe
10 – 1000
Cashier read on September 29, 2026
Sign-up requirements
2 fields
Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.
Sign in
- Username
- Password
Player Intelligence
308 records
What players report about 5Gringos Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
123
89% resolved, of those with a known outcome
Total reviews
185
Across all review sites
Player rating
1.93 / 5
Trustpilot 2.1 · AskGamblers 1.75
GEO markets
30
Countries stated on 89% of records
5Gringos Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about 5Gringos Casino, the way Player Intelligence PRO computes it.
Since 2021, players have posted 123 complaints and 185 reviews about 5Gringos Casino on 5 sites. In the 12 months to November 5, 2026, they filed 15 complaints and posted 31 reviews. That is 42% fewer complaints than in the 12 months before (26). Reviews are down 24% on the 12 months before (41). The average review rating fell from 2.95 to 1.48 out of 5 year on year. Of the complaints with a known outcome, 80% were resolved in the last 12 months, against 88% in the 12 months before.
The problem players report most often is “Withdrawal delay”: 44% of the 117 complaints with a labelled problem. Next come “Account blocked” (10%) and “Withdrawal refused” (9.4%). Complaints about “Withdrawal” make up 55% of those with a topic, against 29% across all brands.
Of the 123 complaints with a known outcome, 89% were resolved, against 59% across all brands. That puts 5Gringos Casino 459th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 91%.
Reviewers give 5Gringos Casino 1.99 out of 5 on average over 182 rated reviews, against 3.44 across all brands. 24% of the ratings are four or five stars, and 73% are one or two. The review sites’ own scores average 1.93 out of 5 across 2 sites. By that score, 5Gringos Casino ranks 3,770th of 4,287 rated casinos. Reviewers most often praise “Games” (23 reviews), “Withdrawals” (19 reviews) and “Bonuses” (18 reviews). The most common criticism concerns “Withdrawals” (68 reviews), “Customer support” (60 reviews) and “Trust & licence” (36 reviews).
The countries players state most often are Germany (24%), Italy (16%) and Australia (9.8%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.
Ask the AI analyst about 5Gringos Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Games appear to be a slight draw for players, with positive feedback outnumbering negative comments. However, many reviewers report issues with payments and a lack of helpful customer support.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
33
202120222023202420252026
| Period | Value |
|---|---|
| 2021 | 8 |
| 2022 | 29 |
| 2023 | 22 |
| 2024 | 20 |
| 2025 | 33 |
| 2026 | 10 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay44%52
- Account blocked10%12
- Withdrawal refused9.4%11
- Game malfunction5.1%6
- Account closed4.3%5
- Bonus not credited4.3%5
- Verification delay4.3%5
- Account not closed on request3.4%4
- Other problems15%17
Block 03
Complaint categories
- Withdrawal55%68
- Account19%23
- KYC / verification8.1%10
- Technical5.7%7
- Bonus4.9%6
- Other2.4%3
- Deposit1.6%2
- Payments & refunds1.6%2
- Responsible gambling1.6%2
Block 04
Complaint status
- Resolved89%109
- Unresolved11%14
Block 05
5Gringos Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | 5Gringos Casino | All brands |
|---|---|---|
| Complaints resolved | 89% | 59% |
| Average review rating | 1.99 | 3.44 |
| Complaints per 100 reviews | 66.5 | 26.4 |
| Share of “Withdrawal” complaints | 55% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
48
202120222023202420252026
| Period | Value |
|---|---|
| 2021 | 20 |
| 2022 | 32 |
| 2023 | 42 |
| 2024 | 21 |
| 2025 | 48 |
| 2026 | 22 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars19%34
- 4 stars5.5%10
- 3 stars2.7%5
- 2 stars3.8%7
- 1 star69%126
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games14%23
- Withdrawals11%19
- Bonuses11%18
- Customer support9.4%16
- Website & app8.8%15
- Deposits & payment methods5.3%9
Criticised
- Withdrawals40%68
- Customer support35%60
- Trust & licence21%36
- Bonuses14%24
- Fairness & RTP12%20
- Account9.4%16
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
1.97
1.84
1.86
1.38
2.67
1.55
202120222023202420252026
| Period | Value |
|---|---|
| 2021 | 1.97 |
| 2022 | 1.84 |
| 2023 | 1.86 |
| 2024 | 1.38 |
| 2025 | 2.67 |
| 2026 | 1.55 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Germany24%66
- Italy16%45
- Australia9.8%27
- Greece6.5%18
- Poland5.8%16
- Canada4.4%12
- Brazil4%11
- Austria3.3%9
- Spain3.3%9
- Hungary2.5%7
- Other countries20%55
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 10 | 70% | 22 | 1.55 |
| 2025 | 33 | 91% | 48 | 2.67 |
| 2024 | 20 | 100% | 21 | 1.38 |
| 2023 | 22 | 82% | 42 | 1.86 |
| 2022 | 29 | 97% | 32 | 1.84 |
| 2021 | 8 | – | 20 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 141 | 2.1 / 5 |
| Casino Guru | 88 | 31 | – |
| AskGamblers | 32 | 4 | 1.75 / 5 |
| latestcasinobonuses.bet | 2 | 9 | – |
| CasinoReviews | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about 5Gringos Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Poland · Trustpilot
- Review
1.0 of 5 stars
Portugal · Trustpilot
- Complaint
Withdrawal delay
Unresolved - Complaint
Withdrawal delay
ResolvedAustralia · Casino Guru
- Complaint
Withdrawal delay
ResolvedGreece · Casino Guru
1 player record in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about 5Gringos Casino
Who owns 5Gringos Casino?
5Gringos Casino is operated by IGplay and runs under the Electric Affiliates affiliate programme.
Is 5Gringos Casino licensed?
Yes. 5Gringos Casino holds a licence from Anjouan Gaming Board.
When was 5Gringos Casino founded?
5Gringos Casino launched in 2020.
Which currencies does 5Gringos Casino accept?
Currencies listed for 5Gringos Casino: Euros, Polish zlotys, Belarusian rubles, Norwegian kroner, Hungarian forints, Canadian dollars, Indian rupees, New Zealand dollars. Its site is available in 7 languages: English, German, Finnish, Polish and 3 more.
What welcome bonuses does 5Gringos Casino offer?
8 welcome offers are listed for 5Gringos Casino. The first on the list is “150% up to €500 + 200 Free Spins + 2 Bonus Crabs at 5Gringos Casino”, with a 35× wagering requirement.
Which countries is 5Gringos Casino available in?
5Gringos Casino is listed in 9 markets: Austria, Canada, Finland, Germany, Hungary, India, New Zealand, Norway and 1 more.
Which payment methods does 5Gringos Casino accept in Finland?
The 5Gringos Casino cashier for Finland lists 24 payment methods: Bank transfer, Rapid Transfer, Zimpler, Mastercard, Visa, Bitcoin and 18 more. For crypto, it takes 6 coins: Bitcoin, Bitcoin Cash, Cardano, Ethereum and 2 more.
What are the deposit limits at 5Gringos Casino in Finland?
Deposits in EUR run from 10 to 5,000 per transaction. The lowest minimum, 10 EUR, is via Bank transfer.
What do players say about 5Gringos Casino?
Players have filed 123 complaints and written 185 reviews about 5Gringos Casino. Players rate 5Gringos Casino 1.93 out of 5 on average across the 2 sites that publish one.
What do players complain about most at 5Gringos Casino?
“Withdrawal delay” – 44% of the 117 complaints about 5Gringos Casino with a labelled problem. Followed by “Account blocked” (10%) and “Withdrawal refused” (9.4%).
Do players report withdrawal problems at 5Gringos Casino?
Withdrawals are the topic of 68 complaints about 5Gringos Casino: 55% of the 123 with a topic. The most common withdrawal problem is “Withdrawal delay” (76% of them). Of the withdrawal complaints with a known outcome, 91% were resolved.
Does 5Gringos Casino resolve player complaints?
89% of the 123 complaints about 5Gringos Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, 5Gringos Casino is 459th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about 5Gringos Casino?
Praised most: “Games”, “Withdrawals” and “Bonuses”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 24% of the rated reviews give four or five stars, and 73% give one or two.
How many complaints has 5Gringos Casino received in the last 12 months?
In the 12 months to November 5, 2026, players filed 15 complaints about 5Gringos Casino. That is 42% fewer than in the 12 months before, when there were 26.
Where do 5Gringos Casino’s players come from?
The countries named most often in complaints and reviews about 5Gringos Casino are Germany (24%), Italy (16%) and Australia (9.8%).
Screenshots
4 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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Casinos that share a market, a licence or an operator with 5Gringos Casino, and ones players rate about the same.
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Other casinos licensed by Anjouan Gaming Board
Other brands of Electric Affiliates
Rated alike by players
Casinos whose player rating is closest to that of 5Gringos Casino.
