igamingcpo.com
All casinos

Casino profile

RocketPlay Casinoin Mexico

Player reviews and complaints from independent sites, alongside the facts we have recorded about RocketPlay Casino and its operator (Makeberry Affiliates).

rocketplay.com
rocketplay.com
Capture of the RocketPlay Casino website

Profile

Website
rocketplay.com
Established
2020
Operator
Makeberry Affiliatesaffiliate programme
Company
Scores55 Tech B.V.
Licences
Languages
  • English
  • German
  • Japanese
  • French
  • Portuguese
  • Spanish
  • Norwegian
  • Italian
  • Estonian
Currencies
  • Euros
  • US dollars
  • Canadian dollars
  • Australian dollars
  • New Zealand dollars
  • Norwegian kroner
  • Japanese yen
  • Ethereum
  • Litecoin
  • Dogecoin
  • Tether
  • Bitcoin
  • Bitcoin Cash
  • Brazilian reals

About

RocketPlay Casino is an online casino operating under the Makeberry Affiliates affiliate programme. The site launched in 2020. It holds a licence from Curacao Gaming Control Board. The interface is available in 9 languages, among them English, German, Japanese, French. Accounts can be held in 14 currencies — Euros, US dollars, Canadian dollars, Australian dollars. Our database holds 9 welcome offers.

What we collected for the Mexico market on RocketPlay Casino: 9 loyalty tiers.

Markets

This brand is listed in 14 markets. Pick one to see what it offers there.

Welcome bonuses

9 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice — always check them on the casino's own site.

Loyalty programme

9 entries

Read from the casino's own pages. Terms change without notice — check them on the operator's site.

  1. 1

    What is the VIP Club, and how can I join?

    The VIP Club is our way to reward loyal players. You don’t need to do anything special to join. Once you’ve created your account at RocketPlay, you’re already part of the VIP Club and start at Level 1 – Quark.

  2. 2

    How can I progress in the VIP Club?

    The entire process is straightforward and transparent. Whether you play slots, place sports bets, enjoy Live games, or simply make deposits, every move favours your progress in the VIP Club.

  3. 3

    How are rewards earned?

    You can unlock new rewards with sports betting, making deposits, spinning the reels, or enjoying Live games. The higher your level, the more exclusive your rewards.

  4. 4

    How do higher and faster payouts benefit VIP members?

    VIP members have daily and monthly payout plans. The higher your VIP level, the more beneficial payout benefits become. Your withdrawals are prioritised, which means less waiting time. This gives you quicker access to your winnings, greater flexibility, and a more seamless gaming experience.

  5. 5

    What is daily deposit insurance?

    Daily deposit insurance provides an additional layer of protection and peace of mind to our players. It guarantees that a portion of your daily deposits will be reimbursed or insured in case of losses. Note that the specific details and terms of daily deposit insurance can vary depending on your VIP Club level.

  6. 6

    What is weekly cashback?

    Weekly cashback gives you back a percentage of your weekly losses to your bonus balance. VIP members can receive up to 10% cashback. The higher your VIP level, the bigger your weekly cashback.

  7. 7

    What is VIP Customer Care for us?

    Privileged VIP Customer Care is a premium service offered exclusively to members of the VIP Club. It’s designed to provide faster, more personalised help — whether it’s resolving a request quickly or assisting with more complex issues. This team offers:

  8. 8

    What makes events exclusive for VIP members?

    VIP events such as tournaments and quests are available only to VIP members. These events offer higher rewards, larger Prize Pools, and much more. The higher your VIP level, the more exclusive and rewarding the VIP events become.

  9. 9

    How can a Personal VIP Manager help you?

    Your Personal VIP Manager is a dedicated representative who helps VIP players with account setup, verification, or any other account-related issue. Your personal VIP Manager also secures special offers and bonuses tailored to your playstyle — including custom promotions and personal rewards based on your activity. They’ll also keep you informed about exclusive tournaments and events, send personal invitations, and ensure you don’t miss any VIP-only perks.

Player Intelligence

987 records

What players report about RocketPlay Casino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

70

94% resolved, of those with a known outcome

Total reviews

917

Across all review sites

Player rating

4.28 / 5

Trustpilot 4.3 · AskGamblers 4.45 · Tribuna 4.1

GEO markets

35

Countries stated on 58% of records

AI-generated summary of player reviews

Players appreciate the fast withdrawals and easy deposit methods, which enhance their overall gaming experience. Additionally, the wide variety of games and excellent customer support are frequently highlighted as major positives.

Many players express frustration with technical issues and inconsistencies that disrupt gameplay, raising concerns about the platform's reliability. Additionally, there are complaints about the limited bonus offerings and high minimum deposit requirements.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint categories

  • Withdrawal39%27
  • Account16%11
  • Bonus13%9
  • Deposit10%7
  • Technical8.6%6
  • KYC / verification7.1%5
  • Responsible gambling4.3%3
  • Payments & refunds1.4%1
  • Other1.4%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved93%65
  • Unresolved5.7%4
  • Open1.4%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202120222023202420252026
Rating history

Player ratings from Trustpilot, AskGamblers, Tribuna.

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows — the offers, the payment methods, the lobby — often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.