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Casino profile

RocketPlay Casino

Player complaints and reviews about RocketPlay Casino, plus its operator (Makeberry Affiliates), licences and welcome offers.

rocketplay.com
rocketplay.com
Capture of the RocketPlay Casino website

Profile

Website
rocketplay.com
Established
2020
Operator
Makeberry Affiliatesaffiliate programme
Company
Scores55 Tech B.V.
Licences
Languages
  • English
  • German
  • Japanese
  • French
  • Portuguese
  • Spanish
  • Norwegian
  • Italian
  • Estonian
Currencies
  • Euros
  • US dollars
  • Canadian dollars
  • Australian dollars
  • New Zealand dollars
  • Norwegian kroner
  • Japanese yen
  • Ethereum
  • Litecoin
  • Dogecoin
  • Tether
  • Bitcoin
  • Bitcoin Cash
  • Brazilian reals

About

RocketPlay Casino belongs to the Makeberry Affiliates affiliate programme. The site launched in 2020. It holds a licence from Curacao Gaming Control Board. The interface is available in 9 languages, including English, German, Japanese, French. 14 account currencies are listed, including Euros, US dollars, Canadian dollars, Australian dollars. We list 13 welcome offers.

RocketPlay Casino is listed in 14 markets, among them Canada, Germany, France and Belgium. On the RocketPlay Casino site for Norway, we found 10 promotions and a loyalty programme with 9 tiers. In Norway, RocketPlay Casino accepts 8 payment methods, among them Visa, Mastercard, Coinspaid_coinspaid-284_btc_coinspaid and Coinspaid_coinspaid-284_bch_coinspaid. The registration form for Norway has 2 fields: e-mail and password.

Markets

This brand is listed in 14 markets. Pick one to see what it offers there.

Welcome bonuses

13 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

10 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

9 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    What is the VIP Club, and how can I join?

    The VIP Club is our way to reward loyal players. You don’t need to do anything special to join. Once you’ve created your account at RocketPlay, you’re already part of the VIP Club and start at Level 1 – Quark.

  2. 2

    How can I progress in the VIP Club?

    The entire process is straightforward and transparent. Whether you play slots, place sports bets, enjoy Live games, or simply make deposits, every move favours your progress in the VIP Club.

  3. 3

    How are rewards earned?

    You can unlock new rewards with sports betting, making deposits, spinning the reels, or enjoying Live games. The higher your level, the more exclusive your rewards.

  4. 4

    How do higher and faster payouts benefit VIP members?

    VIP members have daily and monthly payout plans. The higher your VIP level, the more beneficial payout benefits become. Your withdrawals are prioritised, which means less waiting time. This gives you quicker access to your winnings, greater flexibility, and a more seamless gaming experience.

  5. 5

    What is daily deposit insurance?

    Daily deposit insurance provides an additional layer of protection and peace of mind to our players. It guarantees that a portion of your daily deposits will be reimbursed or insured in case of losses. Note that the specific details and terms of daily deposit insurance can vary depending on your VIP Club level.

  6. 6

    What is weekly cashback?

    Weekly cashback gives you back a percentage of your weekly losses to your bonus balance. VIP members can receive up to 10% cashback. The higher your VIP level, the bigger your weekly cashback.

  7. 7

    What is VIP Customer Care for us?

    Privileged VIP Customer Care is a premium service offered exclusively to members of the VIP Club. It’s designed to provide faster, more personalised help – whether it’s resolving a request quickly or assisting with more complex issues. This team offers:

  8. 8

    What makes events exclusive for VIP members?

    VIP events such as tournaments and quests are available only to VIP members. These events offer higher rewards, larger Prize Pools, and much more. The higher your VIP level, the more exclusive and rewarding the VIP events become.

  9. 9

    How can a Personal VIP Manager help you?

    Your Personal VIP Manager is a dedicated representative who helps VIP players with account setup, verification, or any other account-related issue. Your personal VIP Manager also secures special offers and bonuses tailored to your playstyle – including custom promotions and personal rewards based on your activity. They’ll also keep you informed about exclusive tournaments and events, send personal invitations, and ensure you don’t miss any VIP-only perks.

Payment methods

8 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Currency not stated on the page

  • Visa

    Card

    –

  • Mastercard

    Card

    –

  • Coinspaid_coinspaid-284_btc_coinspaid

    Other

    –

  • Coinspaid_coinspaid-284_bch_coinspaid

    Other

    –

  • Coinspaid_coinspaid-284_ltc_coinspaid

    Other

    –

  • Coinspaid_coinspaid-284_eth_coinspaid

    Other

    –

  • Coinspaid_coinspaid-284_dog_coinspaid

    Other

    –

  • Coinspaid_coinspaid-284_usdt_coinspaid

    Other

    –

Cashier read on August 11, 2026

Sign-up requirements

5 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

  1. E-mail
  2. Password

Sign in

  1. E-mail
  2. Password
  3. Password

Player Intelligence

1,019 records

What players report about RocketPlay Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

72

94% resolved, of those with a known outcome

Total reviews

947

Across all review sites

Player rating

4.28 / 5

Trustpilot 4.3 · AskGamblers 4.45 · Tribuna 4.1

GEO markets

35

Countries stated on 59% of records

RocketPlay Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about RocketPlay Casino, the way Player Intelligence PRO computes it.

Since 2021, players have posted 72 complaints and 947 reviews about RocketPlay Casino on 4 sites. In the 12 months to November 5, 2026, they filed 16 complaints and posted 302 reviews. That is 60% more complaints than in the 12 months before (10). Reviews are up 243% on the 12 months before (88). The average review rating rose from 2.89 to 4.06 out of 5 year on year. Of the complaints with a known outcome, 87% were resolved in the last 12 months, against 100% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 25% of the 71 complaints with a labelled problem. Next come “Account blocked” (11%) and “Withdrawal refused” (9.9%). Complaints about “Withdrawal” make up 38% of those with a topic, against 29% across all brands.

Of the 70 complaints with a known outcome, 94% were resolved, against 59% across all brands. That puts RocketPlay Casino 197th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 96%.

Reviewers give RocketPlay Casino 3.96 out of 5 on average over 946 rated reviews, against 3.44 across all brands. 67% of the ratings are four or five stars, and 12% are one or two. The review sites’ own scores average 4.28 out of 5 across 3 sites. By that score, RocketPlay Casino ranks 489th of 4,287 rated casinos. Reviewers most often praise “Games” (525 reviews), “Customer support” (372 reviews) and “Withdrawals” (282 reviews). The most common criticism concerns “Bonuses” (145 reviews), “Withdrawals” (68 reviews) and “Fairness & RTP” (62 reviews).

The countries players state most often are Australia (62%), Canada (13%) and Germany (6.8%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about RocketPlay Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciate the wide selection of games and the fast withdrawal process, which enhances their overall gaming experience. Many also commend the responsive customer service and attractive bonuses offered by the casino.

Players express frustration over the lack of consistency and transparency, particularly regarding technical issues and bonus eligibility. Some also mention dissatisfaction with the minimum deposit requirements and the limited availability of no-deposit bonuses.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay25%18
  • Account blocked11%8
  • Withdrawal refused9.9%7
  • Documents rejected or requested again7%5
  • Account closed5.6%4
  • Bonus winnings confiscated5.6%4
  • Game malfunction5.6%4
  • Bonus not credited4.2%3
  • Other problems25%18
Share of the 71 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal38%27
  • Account18%13
  • Bonus14%10
  • Deposit9.7%7
  • KYC / verification8.3%6
  • Technical6.9%5
  • Responsible gambling4.2%3
  • Other1.4%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved92%66
  • Unresolved5.6%4
  • Open2.8%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

RocketPlay Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

RocketPlay Casino against the market
MeasureRocketPlay CasinoAll brands
Complaints resolved94%59%
Average review rating3.963.44
Complaints per 100 reviews7.626.4
Share of “Withdrawal” complaints38%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars53%504
  • 4 stars14%130
  • 3 stars21%196
  • 2 stars6.1%58
  • 1 star6.1%58
Share of 946 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games61%525
  • Customer support43%372
  • Withdrawals33%282
  • Bonuses30%262
  • Website & app30%257
  • Deposits & payment methods13%111
Share of the 865 reviews that name at least one aspect.reviews

Criticised

  • Bonuses17%145
  • Withdrawals7.9%68
  • Fairness & RTP7.2%62
  • Customer support5.4%47
  • Deposits & payment methods4.9%42
  • VIP & loyalty4.5%39
Share of the 865 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Australia62%370
  • Canada13%80
  • Germany6.8%41
  • New Zealand3.8%23
  • Italy3%18
  • Poland1.8%11
  • Austria1.5%9
  • Switzerland0.8%5
  • Norway0.7%4
  • Slovenia0.7%4
  • Other countries6%36
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261392%2624.14
20251587%1833.58
202413100%1323.98
20231493%1063.62
202213100%2034.22
20213–613.98

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–4164.3 / 5
AskGamblers123904.45 / 5
Casino Guru60123–
Tribuna–184.1 / 5

Block 13

Latest complaints and reviews

The newest records about RocketPlay Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

  • Complaint

    Withdrawal delay

    Open

    New Zealand · Casino Guru

  • Review

    5.0 of 5 stars

    Germany · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Account closed

    Resolved

    Austria · Casino Guru

14 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about RocketPlay Casino

Who owns RocketPlay Casino?

RocketPlay Casino is operated by Scores55 Tech B.V. and runs under the Makeberry Affiliates affiliate programme.

Is RocketPlay Casino licensed?

Yes. RocketPlay Casino holds a licence from Curacao Gaming Control Board.

When was RocketPlay Casino founded?

RocketPlay Casino launched in 2020.

Which currencies does RocketPlay Casino accept?

Currencies listed for RocketPlay Casino: Euros, US dollars, Canadian dollars, Australian dollars, New Zealand dollars, Norwegian kroner, Japanese yen, Ethereum and 6 more. Its site is available in 9 languages: English, German, Japanese, French and 5 more.

What welcome bonuses does RocketPlay Casino offer?

13 welcome offers are listed for RocketPlay Casino. The first on the list is “150% up to C$600 and 200 extra spins”, with a 40× wagering requirement.

Which countries is RocketPlay Casino available in?

RocketPlay Casino is listed in 14 markets: Australia, Austria, Belgium, Brazil, Canada, Estonia, France, Germany and 6 more.

Which payment methods does RocketPlay Casino accept in Norway?

The RocketPlay Casino cashier for Norway lists 8 payment methods: Visa, Mastercard, Coinspaid_coinspaid-284_btc_coinspaid, Coinspaid_coinspaid-284_bch_coinspaid, Coinspaid_coinspaid-284_ltc_coinspaid, Coinspaid_coinspaid-284_eth_coinspaid and 2 more.

What bonuses and promotions does RocketPlay Casino run in Norway?

We read 10 live offers for Norway on the RocketPlay Casino site itself.

Does RocketPlay Casino have a loyalty programme in Norway?

Yes. Its loyalty programme for Norway has 9 tiers.

What does RocketPlay Casino ask for at registration in Norway?

The RocketPlay Casino registration form for Norway has 2 fields: e-mail, password.

What do players say about RocketPlay Casino?

Players have filed 72 complaints and written 947 reviews about RocketPlay Casino. Players rate RocketPlay Casino 4.28 out of 5 on average across the 3 sites that publish one.

What do players complain about most at RocketPlay Casino?

“Withdrawal delay” – 25% of the 71 complaints about RocketPlay Casino with a labelled problem. Followed by “Account blocked” (11%) and “Withdrawal refused” (9.9%).

Do players report withdrawal problems at RocketPlay Casino?

Withdrawals are the topic of 27 complaints about RocketPlay Casino: 38% of the 72 with a topic. The most common withdrawal problem is “Withdrawal delay” (67% of them). Of the withdrawal complaints with a known outcome, 96% were resolved.

Does RocketPlay Casino resolve player complaints?

94% of the 70 complaints about RocketPlay Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, RocketPlay Casino is 197th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about RocketPlay Casino?

Praised most: “Games”, “Customer support” and “Withdrawals”. Criticised most: “Bonuses”, “Withdrawals” and “Fairness & RTP”. 67% of the rated reviews give four or five stars, and 12% give one or two.

How many complaints has RocketPlay Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 16 complaints about RocketPlay Casino. That is 60% more than in the 12 months before, when there were 10.

Where do RocketPlay Casino’s players come from?

The countries named most often in complaints and reviews about RocketPlay Casino are Australia (62%), Canada (13%) and Germany (6.8%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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Casinos that share a market, a licence or an operator with RocketPlay Casino, and ones players rate about the same.