igamingcpo.com

Casino profile

RocketPlay Casino in Australia

Player complaints and reviews about RocketPlay Casino, plus its operator (Makeberry Affiliates), licences and welcome offers.

rocketplay.com
rocketplay.com
Capture of the RocketPlay Casino website

Profile

Website
rocketplay.com
Established
2020
Operator
Makeberry Affiliatesaffiliate programme
Company
Scores55 Tech B.V.
Licences
Languages
  • English
  • German
  • Japanese
  • French
  • Portuguese
  • Spanish
  • Norwegian
  • Italian
  • Estonian
Currencies
  • Euros
  • US dollars
  • Canadian dollars
  • Australian dollars
  • New Zealand dollars
  • Norwegian kroner
  • Japanese yen
  • Ethereum
  • Litecoin
  • Dogecoin
  • Tether
  • Bitcoin
  • Bitcoin Cash
  • Brazilian reals

About

On the RocketPlay Casino site for Australia, we found 10 promotions and a loyalty programme with 1 tier. The registration form for Australia has 2 fields: e-mail and password.

RocketPlay Casino belongs to the Makeberry Affiliates affiliate programme. The site launched in 2020. It holds a licence from Curacao Gaming Control Board. The interface is available in 9 languages, including English, German, Japanese, French. 14 account currencies are listed, including Euros, US dollars, Canadian dollars, Australian dollars. We list 13 welcome offers.

Markets

This brand is listed in 14 markets. Pick one to see what it offers there.

Welcome bonuses

13 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

10 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

1 entry

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    What is VIP Customer Care for us?

    Privileged VIP Customer Care is a premium service offered exclusively to members of the VIP Club. It’s designed to provide faster, more personalised help – whether it’s resolving a request quickly or assisting with more complex issues.

Sign-up requirements

5 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

  1. E-mail
  2. Password

Sign in

  1. E-mail
  2. Password
  3. Password

Player complaints and reviews in Australia

370 records

370 of the 1,019 records about RocketPlay Casino come from players who state they are in Australia. The figures below are theirs alone; the casino page covers every market.

Total complaints

28

96% resolved, of those with a known outcome

Total reviews

342

Across all review sites

Player rating

3.61 / 5

342 ratings by these players

Share of all records

36%

of 1,019 about RocketPlay Casino

What players in Australia say about RocketPlay Casino

Players in Australia have filed 28 complaints and written 342 reviews about RocketPlay Casino. That is 36% of the 1,019 records about it from every market. Complaints make up 7.6% of their records, against 7.1% across all markets. Their reviews rate it 3.61 out of 5 on average (342 ratings), against 3.96 across all markets. 14% of their rated reviews give one or two stars; across all markets the share is 12%.

The most common problem in their complaints is “Withdrawal delay”: 36% of 28 complaints with a labelled problem (25% across all markets). 96% of their 28 complaints with a known outcome were resolved, against 94% across all markets. In the last 12 months: 8 complaints and 170 reviews.

A player counts as being in Australia when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about RocketPlay Casino in Australia, or compare the market with another one.

What the assistant can do
Australia and all markets
FigureAustraliaAll markets
Complaints among all records7.6%7.1%
Resolved, of complaints with a known outcome96%94%
Average review rating, out of 53.613.96
Reviews rated 1–2 stars14%12%
Withdrawal delay, of labelled complaints36%25%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay36%10
  • Account closed7.1%2
  • Bonus winnings confiscated7.1%2
  • Wagering terms7.1%2
  • Deposit refund7.1%2
  • Deposit refused7.1%2
  • Game malfunction7.1%2
  • Withdrawal refused7.1%2
  • Other problems14%4
Share of the 28 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal46%13
  • Deposit18%5
  • Bonus14%4
  • Account11%3
  • Technical7.1%2
  • Other3.6%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved96%27
  • Unresolved3.6%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars36%123
  • 4 stars8.5%29
  • 3 stars41%141
  • 2 stars9.4%32
  • 1 star5%17
Share of 342 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games44%128
  • Customer support27%80
  • Withdrawals27%78
  • Website & app23%66
  • Bonuses14%42
  • Fairness & RTP8.5%25
Share of the 293 reviews that name at least one aspect.reviews

Criticised

  • Bonuses17%51
  • Fairness & RTP13%37
  • VIP & loyalty6.1%18
  • Withdrawals6.1%18
  • Customer support5.5%16
  • Games3.4%10
Share of the 293 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202120222023202420252026
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20266–1454.37
20256–832.96
20248–342.85
20232–383.18
20224–283.21
20212–14–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–301–
Casino Guru2841–

Block 11

Latest complaints and reviews

The newest records about RocketPlay Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Australia · Trustpilot

  • Review

    1.0 of 5 stars

    Australia · Trustpilot

  • Complaint

    Bonus winnings confiscated

    Resolved

    Australia · Casino Guru

  • Complaint

    Account closed

    Resolved

    Australia · Casino Guru

  • Complaint

    Wagering terms

    Unresolved

    Australia · Casino Guru

4 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about RocketPlay Casino in Australia

What bonuses and promotions does RocketPlay Casino run in Australia?

We read 10 live offers for Australia on the RocketPlay Casino site itself.

Does RocketPlay Casino have a loyalty programme in Australia?

Yes. Its loyalty programme for Australia has 1 tier.

What does RocketPlay Casino ask for at registration in Australia?

The RocketPlay Casino registration form for Australia has 2 fields: e-mail, password.

How many complaints and reviews about RocketPlay Casino come from players in Australia?

370 of the 1,019 complaints and reviews about RocketPlay Casino come from players in Australia. Across all its markets, 70 complaints have a known outcome, and 94% of them were resolved.

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with RocketPlay Casino, and ones players rate about the same.