igamingcpo.com

Casino profile

Betroom24 Casino

Player complaints and reviews about Betroom24 Casino, plus its operator (Betroom24 Affiliates), licences and welcome offers.

betroom24.com
Capture of the Betroom24 Casino website

About

Betroom24 Casino belongs to the Betroom24 Affiliates affiliate programme. The site launched in 2020. It holds a licence from Anjouan Gaming Board. The interface is available in 4 languages: English, French, German, Norwegian. 12 account currencies are listed, including Euros, US dollars, Canadian dollars, Norwegian kroner. We list 10 welcome offers.

Betroom24 Casino is listed in 6 markets, among them Canada, Germany, France and Belgium. On the Betroom24 Casino site for Austria, we found 6 promotions. In Austria, Betroom24 Casino accepts 19 payment methods, among them Bancontact, Bank transfer, BLIK and EPS. The minimum deposit in EUR is 10, the maximum 5,000.

Markets

This brand is listed in 6 markets. Pick one to see what it offers there.

Welcome bonuses

10 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

6 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Payment methods

24 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

EUR

  • Bancontact

    Bank transfer

    20 – 500

  • Bank transferwithdrawal

    Bank transfer

    30 – 1000

  • BLIK

    Bank transfer

    20 – 1000

  • EPS

    Bank transfer

    20 – 500

  • Open banking

    Bank transfer

    20 – 1000

  • Rapid Transfer

    Bank transfer · Paysafe

    20 – 800

  • Revolut

    Bank transfer · Revolut

    20 – 2000

  • Yaspa

    Bank transfer · Yaspa

    20 – 1000

  • Mastercard

    Card · Mastercard

    20 – 5000

  • Mastercardwithdrawal

    Card · Mastercard

    30 – 1000

  • Visa

    Card · Visa

    20 – 5000

  • Visawithdrawal

    Card · Visa

    30 – 1000

  • Crypto (unspecified)withdrawal

    Cryptocurrency

    30 – 2000

  • Apple Pay

    E-wallet · Apple

    20 – 750

  • Google Pay

    E-wallet · Google

    20 – 750

  • Jeton

    E-wallet · Jeton

    20 – 5000

  • Jetonwithdrawal

    E-wallet · Jeton

    30 – 1000

  • MiFinitywithdrawal

    E-wallet · MiFinity

    30 – 1000

  • MiFinity

    E-wallet · MiFinity

    20 – 2500

  • Neteller

    E-wallet · Paysafe

    20 – 500

  • Skrill

    E-wallet · Paysafe

    20 – 500

  • CASHlib

    Voucher

    10 – 100

  • paysafecard

    Voucher · Paysafe

    20 – 500

Currency not stated on the page

  • Crypto (unspecified)

    Cryptocurrency

    The casino states there is no upper limit

Cashier read on September 29, 2026

Player Intelligence

153 records

What players report about Betroom24 Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

24

79% resolved, of those with a known outcome

Total reviews

129

Across all review sites

Player rating

4.43 / 5

AskGamblers 4.5 · Trustpilot 4.1 · casino.ru 4.7

GEO markets

27

Countries stated on 42% of records

Betroom24 Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Betroom24 Casino, the way Player Intelligence PRO computes it.

Since 2020, players have posted 24 complaints and 129 reviews about Betroom24 Casino on 6 sites. In the 12 months to November 4, 2026, they filed 2 complaints and posted 17 reviews. Reviews are down 23% on the 12 months before (22).

The problem players report most often is “Account blocked”: 23% of the 22 complaints with a labelled problem. Next come “Bonus winnings confiscated” (18%) and “Account closed” (14%). Complaints about “Account” make up 46% of those with a topic, against 15% across all brands.

Of the 24 complaints with a known outcome, 79% were resolved, against 59% across all brands. That puts Betroom24 Casino 866th of 1,917 casinos with at least 10 such complaints.

Reviewers give Betroom24 Casino 4.28 out of 5 on average over 113 rated reviews, against 3.44 across all brands. 85% of the ratings are four or five stars, and 14% are one or two. The review sites’ own scores average 4.43 out of 5 across 3 sites. By that score, Betroom24 Casino ranks 350th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (64 reviews), “Games” (63 reviews) and “Customer support” (58 reviews). The most common criticism concerns “Withdrawals” (14 reviews), “Bonuses” (11 reviews) and “Fairness & RTP” (7 reviews).

The countries players state most often are Germany (27%), Sweden (9.4%) and Canada (6.3%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Betroom24 Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players appreciate the polished and modern online gaming experience, highlighting the sleek interface and easy navigation. The extensive collection of games and generous promotions further enhance the overall enjoyment and value for players.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Account blocked23%5
  • Bonus winnings confiscated18%4
  • Account closed14%3
  • Withdrawal delay14%3
  • Registration9.1%2
  • Documents rejected or requested again9.1%2
  • Deposit refund4.5%1
  • Source of funds checks4.5%1
  • Other problems4.5%1
Share of the 22 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Account46%11
  • Withdrawal21%5
  • Bonus17%4
  • KYC / verification13%3
  • Deposit4.2%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved79%19
  • Unresolved21%5
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Betroom24 Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Betroom24 Casino against the market
MeasureBetroom24 CasinoAll brands
Complaints resolved79%59%
Average review rating4.283.44
Complaints per 100 reviews18.626.4
Share of “Account” complaints46%15%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars81%92
  • 4 stars3.5%4
  • 3 stars0.9%1
  • 1 star14%16
Share of 113 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals51%64
  • Games50%63
  • Customer support46%58
  • Bonuses42%52
  • Website & app30%37
  • Deposits & payment methods22%27
Share of the 125 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals11%14
  • Bonuses8.8%11
  • Fairness & RTP5.6%7
  • Customer support5.6%7
  • Trust & licence4.8%6
  • Account4%5
Share of the 125 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany27%17
  • Sweden9.4%6
  • Canada6.3%4
  • United Kingdom6.3%4
  • Greece6.3%4
  • Denmark4.7%3
  • Guyana4.7%3
  • Portugal4.7%3
  • Russia3.1%2
  • Andorra1.6%1
  • Other countries27%17
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262–7–
20256–384.2
20240–17–
20234–314.79
20227–22–
20214–14–
20201–0–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers3614.5 / 5
Casino Guru1726–
Trustpilot–364.1 / 5
casino.ru–54.7 / 5
CasinoReviews4––
latestcasinobonuses.bet–1–

Block 13

Latest complaints and reviews

The newest records about Betroom24 Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Canada · Trustpilot

  • Review

    1.0 of 5 stars

    Portugal · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Portugal · Casino Guru

  • Complaint

    Withdrawal

    Resolved
  • Complaint

    Withdrawal limits

    Resolved

    Germany · Casino Guru

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot, casino.ru.

Questions about Betroom24 Casino

Who owns Betroom24 Casino?

Betroom24 Casino is operated by MOONSEEKER SRL and runs under the Betroom24 Affiliates affiliate programme.

Is Betroom24 Casino licensed?

Yes. Betroom24 Casino holds a licence from Anjouan Gaming Board.

When was Betroom24 Casino founded?

Betroom24 Casino launched in 2020.

Which currencies does Betroom24 Casino accept?

Currencies listed for Betroom24 Casino: Euros, US dollars, Canadian dollars, Norwegian kroner, Turkish Lira, Bitcoin, Ethereum, Litecoin and 4 more. Its site is available in 4 languages: English, French, German, Norwegian.

What welcome bonuses does Betroom24 Casino offer?

10 welcome offers are listed for Betroom24 Casino. The first on the list is “100% up to €100, Friday Reload Bonus at Betroom24 Casino”.

Which countries is Betroom24 Casino available in?

Betroom24 Casino is listed in 6 markets: Austria, Belgium, Canada, France, Germany, Norway.

Which payment methods does Betroom24 Casino accept in Austria?

The Betroom24 Casino cashier for Austria lists 19 payment methods: Bancontact, Bank transfer, BLIK, EPS, Open banking, Rapid Transfer and 13 more.

What are the deposit limits at Betroom24 Casino in Austria?

Deposits in EUR run from 10 to 5,000 per transaction. The lowest minimum, 10 EUR, is via CASHlib. The highest maximum, 5,000 EUR, is via Mastercard.

What bonuses and promotions does Betroom24 Casino run in Austria?

We read 6 live offers for Austria on the Betroom24 Casino site itself.

What do players say about Betroom24 Casino?

Players have filed 24 complaints and written 129 reviews about Betroom24 Casino. Players rate Betroom24 Casino 4.43 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Betroom24 Casino?

“Account blocked” – 23% of the 22 complaints about Betroom24 Casino with a labelled problem. Followed by “Bonus winnings confiscated” (18%) and “Account closed” (14%).

Do players report withdrawal problems at Betroom24 Casino?

Withdrawals are the topic of 5 complaints about Betroom24 Casino: 21% of the 24 with a topic. The most common withdrawal problem is “Withdrawal delay” (60% of them).

Does Betroom24 Casino resolve player complaints?

79% of the 24 complaints about Betroom24 Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Betroom24 Casino is 866th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Betroom24 Casino?

Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Withdrawals”, “Bonuses” and “Fairness & RTP”. 85% of the rated reviews give four or five stars, and 14% give one or two.

How many complaints has Betroom24 Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 2 complaints about Betroom24 Casino.

Where do Betroom24 Casino’s players come from?

The countries named most often in complaints and reviews about Betroom24 Casino are Germany (27%), Sweden (9.4%) and Canada (6.3%).