200% Match Deposit Bonus at Whale Casino
- Bonus
- 200%
- Min deposit
- €10
Casino profile
Whale Casino
Player complaints and reviews about Whale Casino, plus its operator (Whale Partner), licences and welcome offers.
whale.io
Profile
- Website
- whale.io
- Established
- 2023
- Operator
- Whale Partneraffiliate programme
- Company
- YGF Entertainment B.V.
- Licences
- Languages
- English
- Russian
- Spanish
- Portuguese
- Chinese
- Turkish
- Arabic
- Vietnamese
- Indonesian
- French
- Uzbek
- Italian
- Albanian
- Korean
- Currencies
- US dollars
- Ethereum
- Tether
- Bitcoin
- Binance Coin
- USD Coin
About
Whale Casino belongs to the Whale Partner affiliate programme. The site launched in 2023. It holds a licence from Curacao Gaming Control Board. The interface is available in 14 languages, including English, Russian, Spanish, Portuguese. 6 account currencies are listed, including US dollars, Ethereum, Tether, Bitcoin. We list 3 welcome offers.
Whale Casino is listed in 7 markets, among them Austria, United Arab Emirates, Vietnam and South Korea.
Markets
This brand is listed in 7 markets. Pick one to see what it offers there.
Welcome bonuses
3 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Up to 25% Cashback at Whale Casino
- Bonus
- 25%
- Wagering
- No Wagering Bonuses
Whale Casino Bonus: Up to 22% Cashback
- Bonus
- 22%
- Wagering
- No Wagering Bonuses
Player Intelligence
917 records
What players report about Whale Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
9
22% resolved, of those with a known outcome
Total reviews
908
Across all review sites
Player rating
4.28 / 5
Trustpilot 3.7 · casino.ru 4.7 · AskGamblers 4.45
GEO markets
91
Countries stated on 97% of records
Whale Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Whale Casino, the way Player Intelligence PRO computes it.
Since 2023, players have posted 9 complaints and 908 reviews about Whale Casino on 4 sites. In the 12 months to November 5, 2026, they filed 3 complaints and posted 130 reviews. Reviews are down 82% on the 12 months before (712). The average review rating fell from 4.32 to 2.74 out of 5 year on year.
Reviewers give Whale Casino 3.98 out of 5 on average over 907 rated reviews, against 3.44 across all brands. 75% of the ratings are four or five stars, and 23% are one or two. The review sites’ own scores average 4.28 out of 5 across 3 sites. By that score, Whale Casino ranks 490th of 4,286 rated casinos. Reviewers most often praise “Website & app” (90 reviews), “Withdrawals” (67 reviews) and “Games” (66 reviews). The most common criticism concerns “Customer support” (144 reviews), “Withdrawals” (102 reviews) and “Trust & licence” (89 reviews).
The countries players state most often are Russia (20%), Ukraine (12%) and Indonesia (5.3%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Whale Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players appreciate the wide variety of games available and the smooth, user-friendly interface that enhances their gaming experience. Many also highlight the fast withdrawals and responsive customer support as key reasons for their satisfaction with Whale Casino.
Players are frustrated with the lengthy KYC verification process, particularly when it delays withdrawals significantly. Additionally, there are complaints about unclear and unhelpful communication from customer support during these issues.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
3
202420252026
| Period | Value |
|---|---|
| 2024 | 3 |
| 2025 | 2 |
| 2026 | 3 |
Block 02
Complaint categories
- Account33%3
- Bonus22%2
- Withdrawal22%2
- Deposit11%1
- KYC / verification11%1
Block 03
Complaint status
- Unresolved78%7
- Resolved22%2
Block 04
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
714
2023202420252026
| Period | Value |
|---|---|
| 2023 | 10 |
| 2024 | 64 |
| 2025 | 714 |
| 2026 | 120 |
Block 05
Review stars
How the rated reviews split by star.
- 5 stars67%609
- 4 stars7.9%72
- 3 stars2.2%20
- 2 stars1.5%14
- 1 star21%192
Block 06
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Website & app18%90
- Withdrawals14%67
- Games14%66
- Deposits & payment methods8.8%43
- Bonuses8.4%41
- Customer support7%34
Criticised
- Customer support30%144
- Withdrawals21%102
- Trust & licence18%89
- Account13%63
- Bonuses8%39
- Fairness & RTP6.4%31
Block 07
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4.6
2.38
4.3
2.88
2023202420252026
| Period | Value |
|---|---|
| 2023 | 4.6 |
| 2024 | 2.38 |
| 2025 | 4.3 |
| 2026 | 2.88 |
Block 08
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Russia20%181
- Ukraine12%108
- Indonesia5.3%47
- Poland4.9%44
- Türkiye4.3%38
- Belarus3%27
- Nigeria2.5%22
- Philippines2.5%22
- United States2.4%21
- Finland2.2%20
- Other countries40%359
Block 09
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 3 | – | 120 | 2.87 |
| 2025 | 2 | – | 714 | 4.3 |
| 2024 | 3 | – | 64 | 2.38 |
| 2023 | 0 | – | 10 | – |
A dash means too little data for that year.
Block 10
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 882 | 3.7 / 5 |
| AskGamblers | 4 | 8 | 4.45 / 5 |
| casino.ru | – | 12 | 4.7 / 5 |
| latestcasinobonuses.bet | 5 | 6 | – |
Block 11
Latest complaints and reviews
The newest records about Whale Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
France · Trustpilot
- Review
1.0 of 5 stars
Czechia · Trustpilot
- Complaint
Withdrawal delay
UnresolvedRussia · AskGamblers
- Complaint
Verification delay
Resolved - Complaint
Withdrawal
Unresolved
20 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, casino.ru, AskGamblers.
Questions about Whale Casino
Who owns Whale Casino?
Whale Casino is operated by YGF Entertainment B.V. and runs under the Whale Partner affiliate programme.
Is Whale Casino licensed?
Yes. Whale Casino holds a licence from Curacao Gaming Control Board.
When was Whale Casino founded?
Whale Casino launched in 2023.
Which currencies does Whale Casino accept?
Currencies listed for Whale Casino: US dollars, Ethereum, Tether, Bitcoin, Binance Coin, USD Coin. Its site is available in 14 languages: English, Russian, Spanish, Portuguese and 10 more.
What welcome bonuses does Whale Casino offer?
3 welcome offers are listed for Whale Casino. The first on the list is “200% Match Deposit Bonus at Whale Casino”.
Which countries is Whale Casino available in?
Whale Casino is listed in 7 markets: Austria, China, Indonesia, Russia, South Korea, United Arab Emirates, Vietnam.
What do players say about Whale Casino?
Players have filed 9 complaints and written 908 reviews about Whale Casino. Players rate Whale Casino 4.28 out of 5 on average across the 3 sites that publish one.
What do players like and dislike about Whale Casino?
Praised most: “Website & app”, “Withdrawals” and “Games”. Criticised most: “Customer support”, “Withdrawals” and “Trust & licence”. 75% of the rated reviews give four or five stars, and 23% give one or two.
How many complaints has Whale Casino received in the last 12 months?
In the 12 months to November 5, 2026, players filed 3 complaints about Whale Casino.
Where do Whale Casino’s players come from?
The countries named most often in complaints and reviews about Whale Casino are Russia (20%), Ukraine (12%) and Indonesia (5.3%).
Screenshots
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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Casinos whose player rating is closest to that of Whale Casino.
