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- Bonus
- 100%
- Max bonus
- C$250
- Min deposit
- C$10
- Wagering
- 200x bonus
- Max bet
- 24% of starting bonus value
Wagering applies to the bonus amount.
Casino profile
Grand Mondial Casino
Player complaints and reviews about Grand Mondial Casino, plus its operator (Rewards Affiliates), licences and welcome offers.
grandmondial.eu
Profile
- Website
- grandmondial.eu
- Established
- 2005
- Operator
- Rewards Affiliatesaffiliate programme
- Company
- Fresh Horizons Ltd.
- Languages
- English
- German
- French
- Currencies
- US dollars
- Euros
- Canadian dollars
- British pounds sterling
About
Grand Mondial Casino belongs to the Rewards Affiliates affiliate programme. The site launched in 2005. It holds licences from Kahnawake Gaming Commission, Malta Gaming Authority, UK Gambling Commission. The interface is available in 3 languages: English, German, French. 4 account currencies are listed: US dollars, Euros, Canadian dollars, British pounds sterling. We list 2 welcome offers.
Grand Mondial Casino is listed in 6 markets, among them Canada, Germany, France and Belgium.
Markets
This brand is listed in 6 markets. Pick one to see what it offers there.
Welcome bonuses
2 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
150 EXTRA SPINS on Mega Money!
- Free spins
- 150
- Min deposit
- C$10
- Wagering
- 200x
Player Intelligence
4,111 records
What players report about Grand Mondial Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
43
65% resolved, of those with a known outcome
Total reviews
4,068
Across all review sites
Player rating
3.83 / 5
Trustpilot 4.3 · AskGamblers 2.5 · casino.ru 4.7
GEO markets
55
Countries stated on 99% of records
Grand Mondial Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Grand Mondial Casino, the way Player Intelligence PRO computes it.
Since 2008, players have posted 43 complaints and 4,068 reviews about Grand Mondial Casino on 7 sites. In the 12 months to November 4, 2026, they filed 4 complaints and posted 609 reviews. Reviews are down 30% on the 12 months before (872). The average review rating fell from 4.24 to 4.2 out of 5 year on year.
The problem players report most often is “Withdrawal delay”: 31% of the 42 complaints with a labelled problem. Next come “Withdrawal refused” (12%) and “Bonus not credited” (9.5%). Complaints about “Withdrawal” make up 44% of those with a topic, against 29% across all brands.
Of the 40 complaints with a known outcome, 65% were resolved, against 59% across all brands. That puts Grand Mondial Casino 1,304th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 68%.
Reviewers give Grand Mondial Casino 4.18 out of 5 on average over 4,063 rated reviews, against 3.44 across all brands. 78% of the ratings are four or five stars, and 15% are one or two. The review sites’ own scores average 3.83 out of 5 across 3 sites. By that score, Grand Mondial Casino ranks 1,068th of 4,286 rated casinos. Reviewers most often praise “Customer support” (1,052 reviews), “Games” (746 reviews) and “Bonuses” (702 reviews). The most common criticism concerns “Bonuses” (343 reviews), “Withdrawals” (306 reviews) and “Fairness & RTP” (259 reviews).
The countries players state most often are Canada (67%), New Zealand (17%) and Austria (4.5%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Grand Mondial Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
9
2008201020122014201620182020202220242026
| Period | Value |
|---|---|
| 2008 | 3 |
| 2009 | 1 |
| 2010 | 1 |
| 2011 | 0 |
| 2012 | 0 |
| 2013 | 0 |
| 2014 | 2 |
| 2015 | 0 |
| 2016 | 0 |
| 2017 | 1 |
| 2018 | 9 |
| 2019 | 2 |
| 2020 | 1 |
| 2021 | 0 |
| 2022 | 2 |
| 2023 | 6 |
| 2024 | 4 |
| 2025 | 8 |
| 2026 | 3 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay31%13
- Withdrawal refused12%5
- Bonus not credited9.5%4
- Deposit not credited7.1%3
- Account closed4.8%2
- Bonus winnings confiscated4.8%2
- Wagering terms4.8%2
- Missing funds4.8%2
- Other problems21%9
Block 03
Complaint categories
- Withdrawal44%19
- Bonus19%8
- Account9.3%4
- Deposit7%3
- Payments & refunds7%3
- Other4.7%2
- Responsible gambling4.7%2
- Customer support2.3%1
- Technical2.3%1
Block 04
Complaint status
- Resolved60%26
- Unresolved33%14
- Closed without an outcome2.3%1
- Open2.3%1
- Status we do not recognise yet2.3%1
Block 05
Grand Mondial Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Grand Mondial Casino | All brands |
|---|---|---|
| Complaints resolved | 65% | 59% |
| Average review rating | 4.18 | 3.44 |
| Complaints per 100 reviews | 1.1 | 26.4 |
| Share of “Withdrawal” complaints | 44% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
1,641
20132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2013 | 2 |
| 2014 | 2 |
| 2015 | 5 |
| 2016 | 1 |
| 2017 | 1 |
| 2018 | 4 |
| 2019 | 6 |
| 2020 | 5 |
| 2021 | 1 |
| 2022 | 8 |
| 2023 | 1,078 |
| 2024 | 1,641 |
| 2025 | 831 |
| 2026 | 483 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars67%2,738
- 4 stars11%443
- 3 stars6.5%265
- 2 stars2.9%116
- 1 star12%501
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Customer support34%1,052
- Games24%746
- Bonuses23%702
- Withdrawals8.6%268
- VIP & loyalty6.9%215
- Website & app5%156
Criticised
- Bonuses11%343
- Withdrawals9.9%306
- Fairness & RTP8.4%259
- Customer support7.2%222
- VIP & loyalty3.9%121
- Trust & licence2.3%72
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4
2.6
4
1
3.17
2.25
1.88
0.5
2.5
4.18
4.18
4.26
4.16
2014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2014 | 4 |
| 2015 | 2.6 |
| 2016 | 4 |
| 2017 | 1 |
| 2018 | 3.17 |
| 2019 | 2.25 |
| 2020 | 1.88 |
| 2021 | 0.5 |
| 2022 | 2.5 |
| 2023 | 4.18 |
| 2024 | 4.18 |
| 2025 | 4.26 |
| 2026 | 4.16 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Canada67%2,700
- New Zealand17%674
- Austria4.5%183
- Slovakia2.1%84
- India2%80
- Ireland1.4%58
- Slovenia1.2%47
- Iceland0.7%30
- France0.6%26
- Germany0.5%21
- Other countries3.8%153
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 3 | – | 483 | 4.16 |
| 2025 | 8 | – | 831 | 4.26 |
| 2024 | 4 | – | 1,641 | 4.17 |
| 2023 | 6 | – | 1,078 | 4.18 |
| 2022 | 2 | – | 8 | – |
| 2021 | 0 | – | 1 | – |
| 2020 | 1 | – | 5 | – |
| 2019 | 2 | – | 6 | – |
| 2018 | 9 | – | 4 | – |
| 2017 | 1 | – | 1 | – |
| 2016 | 0 | – | 1 | – |
| 2015 | 0 | – | 5 | – |
| 2014 | 2 | – | 2 | – |
| 2013 | 0 | – | 2 | – |
| 2010 | 1 | – | 0 | – |
| 2009 | 1 | – | 0 | – |
| 2008 | 3 | – | 0 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 4,032 | 4.3 / 5 |
| AskGamblers | 9 | 27 | 2.5 / 5 |
| Casino Guru | 15 | 5 | – |
| CasinoReviews | 10 | – | – |
| Casinomeister | 9 | – | – |
| casino.ru | – | 3 | 4.7 / 5 |
| latestcasinobonuses.bet | – | 1 | – |
Block 13
Latest complaints and reviews
The newest records about Grand Mondial Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
4.0 of 5 stars
Canada · Trustpilot
- Review
5.0 of 5 stars
Canada · Trustpilot
- Complaint
Bonus not credited
Unresolved - Complaint
Bonus not credited
Closed - Complaint
Bonus not credited
Open
49 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers, casino.ru.
Questions about Grand Mondial Casino
Who owns Grand Mondial Casino?
Grand Mondial Casino is operated by Fresh Horizons Ltd. and runs under the Rewards Affiliates affiliate programme.
Is Grand Mondial Casino licensed?
Yes. Grand Mondial Casino holds 3 licences: Kahnawake Gaming Commission, Malta Gaming Authority, UK Gambling Commission.
When was Grand Mondial Casino founded?
Grand Mondial Casino launched in 2005.
Which currencies does Grand Mondial Casino accept?
Currencies listed for Grand Mondial Casino: US dollars, Euros, Canadian dollars, British pounds sterling. Its site is available in 3 languages: English, German, French.
What welcome bonuses does Grand Mondial Casino offer?
2 welcome offers are listed for Grand Mondial Casino. The first on the list is “100% up to C$250”, with a 200× wagering requirement.
Which countries is Grand Mondial Casino available in?
Grand Mondial Casino is listed in 6 markets: Austria, Belgium, Canada, France, Germany, United Kingdom.
What do players say about Grand Mondial Casino?
Players have filed 43 complaints and written 4,068 reviews about Grand Mondial Casino. Players rate Grand Mondial Casino 3.83 out of 5 on average across the 3 sites that publish one.
What do players complain about most at Grand Mondial Casino?
“Withdrawal delay” – 31% of the 42 complaints about Grand Mondial Casino with a labelled problem. Followed by “Withdrawal refused” (12%) and “Bonus not credited” (9.5%).
Do players report withdrawal problems at Grand Mondial Casino?
Withdrawals are the topic of 19 complaints about Grand Mondial Casino: 44% of the 43 with a topic. The most common withdrawal problem is “Withdrawal delay” (68% of them). Of the withdrawal complaints with a known outcome, 68% were resolved.
Does Grand Mondial Casino resolve player complaints?
65% of the 40 complaints about Grand Mondial Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Grand Mondial Casino is 1,304th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Grand Mondial Casino?
Praised most: “Customer support”, “Games” and “Bonuses”. Criticised most: “Bonuses”, “Withdrawals” and “Fairness & RTP”. 78% of the rated reviews give four or five stars, and 15% give one or two.
How many complaints has Grand Mondial Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 4 complaints about Grand Mondial Casino.
Where do Grand Mondial Casino’s players come from?
The countries named most often in complaints and reviews about Grand Mondial Casino are Canada (67%), New Zealand (17%) and Austria (4.5%).
Screenshots
1 page
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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