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PlayOJO Casino in United Kingdom

Player complaints and reviews about PlayOJO Casino, plus its operator (EGO), licences and welcome offers.

playojo.com
Capture of the PlayOJO Casino website

About

On the PlayOJO Casino site for United Kingdom, we found 3 promotions and a loyalty programme with 9 tiers.

PlayOJO Casino belongs to the EGO affiliate programme. The site launched in 2017. It holds licences from Alcohol and Gaming Commission of Ontario, Danish Gambling Authority, Malta Gaming Authority, Swedish Gambling Authority. The interface is available in 6 languages, including English, Finnish, Norwegian, Swedish. 12 account currencies are listed, including Australian dollars, Canadian dollars, Swiss francs, Danish krone. We list 3 welcome offers.

Markets

This brand is listed in 11 markets. Pick one to see what it offers there.

Welcome bonuses

3 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

9 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    A dedicated A-Lister Manager

    An A-Lister Manager to keep you sweet and give you the A-list treatment.

  2. 2

    Birthday gift

    OJO will treat you real special on your birthday. *winks*

  3. 3

    Exclusive A-Lister Competitions

    Exclusive A-Lister Competitions and tournaments with exciting rewards to be won. I run personal competitions in which my VIP OJOers/A-Listers can win big prizes!

  4. 4

    Exclusive Kickers

    Enjoy improved daily offers including Challenges, Free Offers, Free Spins and more. I give out over 35,000 Free Spins every week with all wins paid in cash!

  5. 5

    Faster withdrawals

    Your A-Lister manager will nudge the payments team so you can get your winnings faster!

  6. 6

    Higher withdrawal limits

    What’s yours is yours! Enjoy higher withdrawal limits as a perk of being one of our long-term A-listers.

  7. 7

    Increased betting limits

    Increased betting limits for VIPs on Live Casino table games.

  8. 8

    Luxury gifts

    The latest technology, vouchers, experiences and luxury trips away are all up to grabs.

  9. 9

    Win Super Spins and Mega Spins

    When you spin the OJO Wheel, you'll win special spins which have a higher value than Free Spins.

Player complaints and reviews in United Kingdom

6,081 records

6,081 of the 11,021 records about PlayOJO Casino come from players who state they are in United Kingdom. The figures below are theirs alone; the casino page covers every market.

Total complaints

45

89% resolved, of those with a known outcome

Total reviews

6,036

Across all review sites

Player rating

2.81 / 5

6,036 ratings by these players

Share of all records

55%

of 11,021 about PlayOJO Casino

What players in United Kingdom say about PlayOJO Casino

Players in United Kingdom have filed 45 complaints and written 6,036 reviews about PlayOJO Casino. That is 55% of the 11,021 records about it from every market. Complaints make up 0.7% of their records, against 5.4% across all markets. Their reviews rate it 2.81 out of 5 on average (6,036 ratings), against 3.02 across all markets. 49% of their rated reviews give one or two stars; across all markets the share is 43%.

The most common problem in their complaints is “Withdrawal delay”: 54% of 41 complaints with a labelled problem (48% across all markets). 89% of their 45 complaints with a known outcome were resolved, against 90% across all markets. In the last 12 months: 3 complaints and 670 reviews.

A player counts as being in United Kingdom when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about PlayOJO Casino in United Kingdom, or compare the market with another one.

United Kingdom and all markets
FigureUnited KingdomAll markets
Complaints among all records0.7%5.4%
Resolved, of complaints with a known outcome89%90%
Average review rating, out of 52.813.02
Reviews rated 1–2 stars49%43%
Withdrawal delay, of labelled complaints54%48%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2017201820192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay54%22
  • Verification delay12%5
  • Documents rejected or requested again12%5
  • Self-exclusion4.9%2
  • Account closed2.4%1
  • Deposit not credited2.4%1
  • Source of funds checks2.4%1
  • Wrong calculation2.4%1
  • Other problems7.3%3
Share of the 41 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal53%24
  • KYC / verification24%11
  • Technical6.7%3
  • Other4.4%2
  • Responsible gambling4.4%2
  • Account2.2%1
  • Deposit2.2%1
  • Payments & refunds2.2%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved89%40
  • Unresolved11%5
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2017201820192020202120222023202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars28%1,713
  • 4 stars15%897
  • 3 stars7.6%459
  • 2 stars7.6%456
  • 1 star42%2,511
Share of 6,036 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games23%1,340
  • Withdrawals19%1,089
  • Bonuses16%930
  • Customer support9.5%546
  • Website & app7.5%431
  • VIP & loyalty4.3%246
Share of the 5,748 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals33%1,886
  • Customer support30%1,734
  • KYC / verification20%1,147
  • Fairness & RTP13%722
  • Bonuses12%682
  • Account6.4%368
Share of the 5,748 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2017201820192020202120222023202420252026
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20263–5821.97
20251–5691.92
20246–5371.66
20231794%1,3782.32
20226–8813.03
20212–6343.83
20203–6673.74
20196–4673.94
20180–2983.73
20171–233.22

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–6,034–
AskGamblers36––
Casino Guru92–

Block 11

Latest complaints and reviews

The newest records about PlayOJO Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Self-exclusion

    Unresolved

    United Kingdom · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    United Kingdom · Casino Guru

  • Complaint

    Account closed

    Unresolved

    United Kingdom · Casino Guru

67 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about PlayOJO Casino in United Kingdom

What bonuses and promotions does PlayOJO Casino run in United Kingdom?

We read 3 live offers for United Kingdom on the PlayOJO Casino site itself.

Does PlayOJO Casino have a loyalty programme in United Kingdom?

Yes. Its loyalty programme for United Kingdom has 9 tiers.

How many complaints and reviews about PlayOJO Casino come from players in United Kingdom?

6,081 of the 11,021 complaints and reviews about PlayOJO Casino come from players in United Kingdom. Across all its markets, 592 complaints have a known outcome, and 90% of them were resolved.

Who owns PlayOJO Casino?

PlayOJO Casino is operated by SkillOnNet Ltd. Casinos and runs under the EGO affiliate programme.