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Casino profile

Joo Casino in Germany

Player complaints and reviews about Joo Casino, plus its operator (N1 Partners), licences and welcome offers.

joocasino.com
Capture of the Joo Casino website

About

On the Joo Casino site for Germany, we found 5 tournaments and a loyalty programme with 3 tiers. In Germany, Joo Casino accepts 11 payment methods, among them Bank Überweisung, Cash To Code, Cryptocurrencies and ecoPayz. Its crypto options cover 6 coins, including Bitcoin, Ethereum, Litecoin and Bitcoin Cash.

Joo Casino belongs to the N1 Partners affiliate programme. The site launched in 2014. It holds a licence from Curacao Gaming Control Board. The interface is available in 9 languages, including English, German, Spanish, Russian. 15 account currencies are listed, including Australian dollars, Euros, Russian rubles, US dollars. We list 11 welcome offers.

Licensee

The company that holds the Curaçao licence for Joo Casino, as the licence register names it.

Legal name
Stable Tech N.V.
Curaçao licence reference
OGL/2024/161/0191
Registration number (Curaçao Chamber of Commerce)
160129

Markets

This brand is listed in 14 markets. Pick one to see what it offers there.

Welcome bonuses

11 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Tournaments

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Kontaktieren Sie uns

    Lassen Sie sich über die Bedingungen für den VIP-Status oder bestimmte Vorteile beraten. Schlagen Sie Ihre Bedingungen vor. Lassen Sie uns reden. Füllen Sie einfach das Kontaktformular aus.

  2. 2

    Machen Sie eine Einzahlung

    Registrieren Sie sich und zahlen Sie 2.500 € insgesamt. Ein persönlicher Manager wird Sie innerhalb von 24 Stunden kontaktieren.

  3. 3

    Möchten Sie wechseln?

    Es ist möglich, Ihren VIP-Status in einem anderen Casino gegen unseren VIP-Status einzutauschen. Fühlen Sie sich nicht an ungünstigere Bedingungen gebunden. Wir haben für Sie vorgesorgt!

Payment methods

17 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Currency not stated on the page

  • Bank Überweisung

    Other

    –

  • Cash To Code

    Other

    –

  • Bitcoin

    Cryptocurrency

    –

  • Ethereum

    Cryptocurrency

    –

  • Litecoin

    Cryptocurrency

    –

  • Bitcoin Cash

    Cryptocurrency

    –

  • Dogecoin

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • ecoPayz

    E-wallet

    –

  • Maestro

    Card

    –

  • Mastercard

    Card

    –

  • Mastercard

    Card

    –

  • MiFinity

    E-wallet

    –

  • Neosurf

    Voucher

    –

  • Neteller

    E-wallet

    –

  • Skrill

    E-wallet

    –

  • Visa

    Card

    –

Player complaints and reviews in Germany

412 records

412 of the 1,242 records about Joo Casino come from players who state they are in Germany. The figures below are theirs alone; the casino page covers every market.

Total complaints

30

100% resolved, of those with a known outcome

Total reviews

382

Across all review sites

Player rating

3.97 / 5

382 ratings by these players

Share of all records

33%

of 1,242 about Joo Casino

What players in Germany say about Joo Casino

Players in Germany have filed 30 complaints and written 382 reviews about Joo Casino. That is 33% of the 1,242 records about it from every market. Complaints make up 7.3% of their records, against 11% across all markets. Their reviews rate it 3.97 out of 5 on average (382 ratings), against 4.14 across all markets. 22% of their rated reviews give one or two stars; across all markets the share is 17%.

The most common problem in their complaints is “Withdrawal delay”: 21% of 29 complaints with a labelled problem (23% across all markets). 100% of their 30 complaints with a known outcome were resolved, against 85% across all markets. In the last 12 months: 1 complaint and 19 reviews.

A player counts as being in Germany when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Joo Casino in Germany, or compare the market with another one.

Germany and all markets
FigureGermanyAll markets
Complaints among all records7.3%11%
Resolved, of complaints with a known outcome100%85%
Average review rating, out of 53.974.14
Reviews rated 1–2 stars22%17%
Withdrawal delay, of labelled complaints21%23%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay21%6
  • Documents rejected or requested again14%4
  • Withdrawal refused14%4
  • Verification delay10%3
  • Withdrawal limits10%3
  • Deposit not credited6.9%2
  • Account blocked3.4%1
  • Account closed3.4%1
  • Other problems17%5
Share of the 29 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal45%13
  • KYC / verification24%7
  • Account10%3
  • Bonus10%3
  • Deposit6.9%2
  • Payments & refunds3.4%1
Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved100%30
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars62%238
  • 4 stars14%54
  • 3 stars1.6%6
  • 2 stars2.1%8
  • 1 star20%76
Share of 382 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games34%99
  • Customer support34%99
  • Withdrawals29%82
  • Bonuses19%54
  • Website & app12%34
  • Deposits & payment methods11%31
Share of the 287 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals21%59
  • Bonuses11%31
  • Customer support9.4%27
  • Trust & licence8.4%24
  • KYC / verification8%23
  • Fairness & RTP7.7%22
Share of the 287 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202320242025
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261–14–
20255–2224.28
20246–1173.91
20239–19–
20226–9–
20213–1–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–367–
Casino Guru2915–
AskGamblers1––

Block 11

Latest complaints and reviews

The newest records about Joo Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    4.0 of 5 stars

    Germany · Trustpilot

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

  • Complaint

    Withdrawal refused

    Resolved

    Germany · Casino Guru

  • Complaint

    Bonus winnings confiscated

    Resolved

    Germany · Casino Guru

  • Complaint

    Documents rejected or requested again

    Resolved

    Germany · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Joo Casino in Germany

Which payment methods does Joo Casino accept in Germany?

The Joo Casino cashier for Germany lists 11 payment methods: Bank Überweisung, Cash To Code, Cryptocurrencies, ecoPayz, Maestro, Mastercard and 5 more. For crypto, it takes 6 coins: Bitcoin, Ethereum, Litecoin, Bitcoin Cash and 2 more.

Does Joo Casino run tournaments and a loyalty programme in Germany?

Yes. The Joo Casino site for Germany lists 5 tournaments. Its loyalty programme for Germany has 3 tiers.

How many complaints and reviews about Joo Casino come from players in Germany?

412 of the 1,242 complaints and reviews about Joo Casino come from players in Germany. Across all its markets, 138 complaints have a known outcome, and 85% of them were resolved.

Who owns Joo Casino?

Joo Casino is operated by Stable Tech N.V. and runs under the N1 Partners affiliate programme.