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Casino profile

RoySpins Casino

Player complaints and reviews about RoySpins Casino, plus its operator (RoySpinsPartners), licences and welcome offers.

royspins.com
royspins.com
Capture of the RoySpins Casino website

Profile

Website
royspins.com
Established
2023
Operator
RoySpinsPartnersaffiliate programme
Company
JER- Team N.V.
Licences
Languages
  • English
  • French
  • Russian
  • German
  • Bulgarian
  • Danish
  • Spanish
  • Finnish
  • Greek
  • Norwegian
  • Polish
  • Portuguese
  • Hindi
Currencies
  • Euros
  • Australian dollars
  • Canadian dollars
  • US dollars
  • Mexican pesos
  • Norwegian kroner
  • Turkish Lira
  • Russian rubles
  • Ukrainian hryvnias

About

RoySpins Casino belongs to the RoySpinsPartners affiliate programme. The site launched in 2023. It holds a licence from Curacao Gaming Control Board. The interface is available in 13 languages, including English, French, Russian, German. 9 account currencies are listed, including Euros, Australian dollars, Canadian dollars, US dollars. We list 10 welcome offers.

RoySpins Casino is listed in 15 markets, among them Canada, Germany, France and Belgium.

Licensee

The company that holds the Curaçao licence for RoySpins Casino, as the licence register names it.

Legal name
JER-Team N.V.
Curaçao licence reference
OGL/2024/600/0262
Registration number (Curaçao Chamber of Commerce)
160979

Markets

This brand is listed in 15 markets. Pick one to see what it offers there.

Welcome bonuses

10 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

269 records

What players report about RoySpins Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

60

84% resolved, of those with a known outcome

Total reviews

209

Across all review sites

Player rating

4.33 / 5

casino.ru 4.7 · AskGamblers 4.5 · Trustpilot 3.8

GEO markets

33

Countries stated on 51% of records

RoySpins Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about RoySpins Casino, the way Player Intelligence PRO computes it.

Since 2023, players have posted 60 complaints and 209 reviews about RoySpins Casino on 8 sites. In the 12 months to November 5, 2026, they filed 15 complaints and posted 28 reviews. That is 12% fewer complaints than in the 12 months before (17). Reviews are down 32% on the 12 months before (41). The average review rating fell from 4.26 to 3.89 out of 5 year on year. Of the complaints with a known outcome, 69% were resolved in the last 12 months, against 88% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 22% of the 58 complaints with a labelled problem. Next come “Self-exclusion” (17%) and “Deposit not credited” (16%). Complaints about “Withdrawal” make up 33% of those with a topic, against 29% across all brands.

Of the 58 complaints with a known outcome, 84% were resolved, against 59% across all brands. That puts RoySpins Casino 627th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 95%.

Reviewers give RoySpins Casino 4.08 out of 5 on average over 208 rated reviews, against 3.44 across all brands. 78% of the ratings are four or five stars, and 18% are one or two. The review sites’ own scores average 4.33 out of 5 across 3 sites. By that score, RoySpins Casino ranks 430th of 4,287 rated casinos. Reviewers most often praise “Withdrawals” (102 reviews), “Games” (90 reviews) and “Bonuses” (65 reviews). The most common criticism concerns “Bonuses” (37 reviews), “Customer support” (26 reviews) and “Fairness & RTP” (16 reviews).

The countries players state most often are Poland (15%), Germany (11%) and Australia (8.1%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,906 brands Player Intelligence tracks.

Ask the AI analyst about RoySpins Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciate the fast withdrawals and smooth operation of the site, making it a trustworthy place to play. Many users also highlight the helpful support and a wide selection of games available.

Players find the bonus terms confusing and sometimes unfair, with issues like bonuses disappearing unexpectedly. Additionally, there are suggestions for improvements in website design and the need for clearer communication regarding promotions.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay22%13
  • Self-exclusion17%10
  • Deposit not credited16%9
  • Account blocked6.9%4
  • Bonus not credited5.2%3
  • Withdrawal refused5.2%3
  • Winnings voided5.2%3
  • Missing funds3.4%2
  • Other problems19%11
Share of the 58 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal33%20
  • Deposit17%10
  • Responsible gambling17%10
  • Account10%6
  • Bonus8.3%5
  • Payments & refunds6.7%4
  • Other3.3%2
  • KYC / verification1.7%1
  • Customer support1.7%1
  • Technical1.7%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved82%49
  • Unresolved15%9
  • Closed without an outcome1.7%1
  • Open1.7%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

RoySpins Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

RoySpins Casino against the market
MeasureRoySpins CasinoAll brands
Complaints resolved84%59%
Average review rating4.083.44
Complaints per 100 reviews28.726.4
Share of “Withdrawal” complaints33%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars67%139
  • 4 stars12%24
  • 3 stars3.4%7
  • 2 stars4.8%10
  • 1 star13%28
Share of 208 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals50%102
  • Games45%90
  • Bonuses32%65
  • Customer support32%64
  • Website & app22%44
  • Deposits & payment methods21%43
Share of the 202 reviews that name at least one aspect.reviews

Criticised

  • Bonuses18%37
  • Customer support13%26
  • Fairness & RTP7.9%16
  • Website & app7.4%15
  • Withdrawals6.9%14
  • Games5.9%12
Share of the 202 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Poland15%21
  • Germany11%15
  • Australia8.1%11
  • Austria7.4%10
  • Portugal7.4%10
  • Finland5.9%8
  • Russia5.9%8
  • Greece4.4%6
  • Switzerland3.7%5
  • Lithuania3.7%5
  • Other countries27%37
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261467%264.0
20251587%574.47
20242488%874.21
20237–393.29

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru4380–
casino.ru–644.7 / 5
AskGamblers8534.5 / 5
latestcasinobonuses.bet510–
Casinomeister2––
Trustpilot–23.8 / 5
CasinoReviews1––
forum-casino.com1––

Block 13

Latest complaints and reviews

The newest records about RoySpins Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

4 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from casino.ru, AskGamblers, Trustpilot.

Questions about RoySpins Casino

Who owns RoySpins Casino?

RoySpins Casino is operated by JER- Team N.V. and runs under the RoySpinsPartners affiliate programme.

Is RoySpins Casino licensed?

Yes. RoySpins Casino holds a licence from Curacao Gaming Control Board.

When was RoySpins Casino founded?

RoySpins Casino launched in 2023.

Which currencies does RoySpins Casino accept?

Currencies listed for RoySpins Casino: Euros, Australian dollars, Canadian dollars, US dollars, Mexican pesos, Norwegian kroner, Turkish Lira, Russian rubles and 1 more. Its site is available in 13 languages: English, French, Russian, German and 9 more.

What welcome bonuses does RoySpins Casino offer?

10 welcome offers are listed for RoySpins Casino. The first on the list is “275% up to €2000 + 400 Free Spins, Welcome Package at RoySpins Casino”, with a 30× wagering requirement.

Which countries is RoySpins Casino available in?

RoySpins Casino is listed in 15 markets: Australia, Austria, Belgium, Bulgaria, Canada, Finland, France, Germany and 7 more.

What do players say about RoySpins Casino?

Players have filed 60 complaints and written 209 reviews about RoySpins Casino. Players rate RoySpins Casino 4.33 out of 5 on average across the 3 sites that publish one.

What do players complain about most at RoySpins Casino?

“Withdrawal delay” – 22% of the 58 complaints about RoySpins Casino with a labelled problem. Followed by “Self-exclusion” (17%) and “Deposit not credited” (16%).

Do players report withdrawal problems at RoySpins Casino?

Withdrawals are the topic of 20 complaints about RoySpins Casino: 33% of the 60 with a topic. The most common withdrawal problem is “Withdrawal delay” (65% of them). Of the withdrawal complaints with a known outcome, 95% were resolved.

Does RoySpins Casino resolve player complaints?

84% of the 58 complaints about RoySpins Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, RoySpins Casino is 627th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about RoySpins Casino?

Praised most: “Withdrawals”, “Games” and “Bonuses”. Criticised most: “Bonuses”, “Customer support” and “Fairness & RTP”. 78% of the rated reviews give four or five stars, and 18% give one or two.

How many complaints has RoySpins Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 15 complaints about RoySpins Casino. That is 12% fewer than in the 12 months before, when there were 17.

Where do RoySpins Casino’s players come from?

The countries named most often in complaints and reviews about RoySpins Casino are Poland (15%), Germany (11%) and Australia (8.1%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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