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Casino profile
21Bets Casino
Player complaints and reviews about 21Bets Casino, plus its operator (Affrevenues), licences and welcome offers.
21bets.com
Profile
- Website
- 21bets.com
- Established
- 2014
- Operator
- Affrevenuesaffiliate programme
- Company
- Famagousta B.V.
- Licences
- Languages
- English
- German
- Finnish
- Norwegian
- Portuguese
- Spanish
- Italian
- French
- Currencies
- Euros
- US dollars
- Australian dollars
- Norwegian kroner
- Canadian dollars
- Brazilian reals
- South African Rand
About
21Bets Casino belongs to the Affrevenues affiliate programme. The site launched in 2014. It holds a licence from Curacao Gaming Control Board. The interface is available in 8 languages, including English, German, Finnish, Norwegian. 7 account currencies are listed, including Euros, US dollars, Australian dollars, Norwegian kroner.
21Bets Casino is listed in 12 markets, among them Canada, Germany, France and Belgium. On the 21Bets Casino site for Portugal, we found 27 promotions. In Portugal, 21Bets Casino accepts 14 payment methods, among them Rapid Transfer, Bitcoin, Bitcoin Cash and Ethereum. Its crypto options cover 6 coins, including Bitcoin, Bitcoin Cash, Ethereum and Litecoin. The minimum deposit in EUR is 10, the maximum 5,000.
Licensee
The company that holds the Curaçao licence for 21Bets Casino, as the licence register names it.
- Legal name
- Famagousta B.V
- Curaçao licence reference
- OGL/2023/155/0098
- Registration number (Curaçao Chamber of Commerce)
- 152449
- Incorporated
- 2020
Markets
This brand is listed in 12 markets. Pick one to see what it offers there.
Promotions
27 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
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Payment methods
14 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
| method | currency | category | provider | min | max |
|---|---|---|---|---|---|
| EUR | |||||
| Rapid Transfer bank_rapid_transfer | EUR | Bank transfer | Paysafe | 10 | 2000 |
| Bitcoin crypto_bitcoin | EUR | Cryptocurrency | – | 10 | 5000 |
| Bitcoin Cash crypto_bitcoin_cash | EUR | Cryptocurrency | – | 10 | 5000 |
| Ethereum crypto_ethereum | EUR | Cryptocurrency | – | 10 | 5000 |
| Litecoin crypto_litecoin | EUR | Cryptocurrency | – | 10 | 5000 |
| Tether (USDT)TRON crypto_usdt | EUR | Cryptocurrency | – | 10 | 5000 |
| USD Coin (USDC)SOL crypto_usdc | EUR | Cryptocurrency | – | 10 | 5000 |
| E-wallet emoney_generic | EUR | E-wallet | – | 10 | 2000 |
| Jeton emoney_jeton | EUR | E-wallet | Jeton | 10 | 2000 |
| Neteller emoney_neteller | EUR | E-wallet | Paysafe | 10 | 2000 |
| Skrill emoney_skrill | EUR | E-wallet | Paysafe | 10 | 2000 |
| CASHlib voucher_cashlib | EUR | Voucher | – | 10 | 150 |
| Flexepin voucher_flexepin | EUR | Voucher | – | 10 | 250 |
| paysafecard voucher_paysafecard | EUR | Voucher | Paysafe | 10 | 2000 |
EUR
Rapid Transfer
Bank transfer · Paysafe
10 – 2000
Bitcoin
Cryptocurrency
10 – 5000
Bitcoin Cash
Cryptocurrency
10 – 5000
Ethereum
Cryptocurrency
10 – 5000
Litecoin
Cryptocurrency
10 – 5000
Tether (USDT)TRON
Cryptocurrency
10 – 5000
USD Coin (USDC)SOL
Cryptocurrency
10 – 5000
E-wallet
E-wallet
10 – 2000
Jeton
E-wallet · Jeton
10 – 2000
Neteller
E-wallet · Paysafe
10 – 2000
Skrill
E-wallet · Paysafe
10 – 2000
CASHlib
Voucher
10 – 150
Flexepin
Voucher
10 – 250
paysafecard
Voucher · Paysafe
10 – 2000
Cashier read on September 29, 2026
Player Intelligence
33 records
What players report about 21Bets Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
13
62% resolved, of those with a known outcome
Total reviews
20
Across all review sites
Player rating
3.25 / 5
AskGamblers 2.5 · Tribuna 4.0
GEO markets
11
Countries stated on 52% of records
21Bets Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about 21Bets Casino, the way Player Intelligence PRO computes it.
Since 2015, players have posted 13 complaints and 20 reviews about 21Bets Casino on 3 sites. In the 12 months to November 4, 2026, they filed no complaints and posted 8 reviews.
The problem players report most often is “Account closed”: 15% of the 13 complaints with a labelled problem. Next come “Self-exclusion” (15%) and “Withdrawal delay” (15%). Complaints about “Withdrawal” make up 31% of those with a topic, against 29% across all brands.
Of the 13 complaints with a known outcome, 62% were resolved, against 59% across all brands. That puts 21Bets Casino 1,373rd of 1,917 casinos with at least 10 such complaints.
Reviewers give 21Bets Casino 2.53 out of 5 on average over 20 rated reviews, against 3.44 across all brands. 20% of the ratings are four or five stars, and 40% are one or two. The review sites’ own scores average 3.25 out of 5 across 2 sites. By that score, 21Bets Casino ranks 1,981st of 4,286 rated casinos.
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about 21Bets Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
8
202320242025
| Period | Value |
|---|---|
| 2023 | 8 |
| 2024 | 3 |
| 2025 | 2 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Account closed15%2
- Self-exclusion15%2
- Withdrawal delay15%2
- Account blocked7.7%1
- Bonus winnings confiscated7.7%1
- Deposit refund7.7%1
- Verification delay7.7%1
- Documents rejected or requested again7.7%1
- Other problems15%2
Block 03
Complaint categories
- Withdrawal31%4
- Account23%3
- KYC / verification15%2
- Responsible gambling15%2
- Bonus7.7%1
- Deposit7.7%1
Block 04
Complaint status
- Resolved62%8
- Unresolved38%5
Block 05
21Bets Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | 21Bets Casino | All brands |
|---|---|---|
| Complaints resolved | 62% | 59% |
| Average review rating | 2.53 | 3.44 |
| Complaints per 100 reviews | 65 | 26.4 |
| Share of “Withdrawal” complaints | 31% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
8
201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2015 | 1 |
| 2016 | 2 |
| 2017 | 0 |
| 2018 | 0 |
| 2019 | 0 |
| 2020 | 1 |
| 2021 | 0 |
| 2022 | 1 |
| 2023 | 3 |
| 2024 | 0 |
| 2025 | 4 |
| 2026 | 8 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars5%1
- 4 stars15%3
- 3 stars40%8
- 2 stars10%2
- 1 star30%6
Block 08
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
3
2.5
4
1
2
2.38
2.75
201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2015 | 3 |
| 2016 | 2.5 |
| 2017 | 0 |
| 2018 | 0 |
| 2019 | 0 |
| 2020 | 4 |
| 2021 | 0 |
| 2022 | 1 |
| 2023 | 2 |
| 2024 | 0 |
| 2025 | 2.38 |
| 2026 | 2.75 |
Block 09
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Sweden35%6
- Finland12%2
- Australia5.9%1
- Belgium5.9%1
- Germany5.9%1
- Croatia5.9%1
- Italy5.9%1
- Netherlands5.9%1
- Norway5.9%1
- New Zealand5.9%1
- Other countries5.9%1
Block 10
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 8 | – |
| 2025 | 2 | – | 4 | – |
| 2024 | 3 | – | 0 | – |
| 2023 | 8 | – | 3 | – |
| 2022 | 0 | – | 1 | – |
| 2020 | 0 | – | 1 | – |
| 2016 | 0 | – | 2 | – |
| 2015 | 0 | – | 1 | – |
A dash means too little data for that year.
Block 11
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Casino Guru | 13 | 4 | – |
| Tribuna | – | 11 | 4.0 / 5 |
| AskGamblers | – | 5 | 2.5 / 5 |
Block 12
Latest complaints and reviews
The newest records about 21Bets Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
3.0 of 5 stars
- Review
2.0 of 5 stars
- Complaint
Account closed
UnresolvedCroatia · Casino Guru
- Complaint
Withdrawal refused
UnresolvedSweden · Casino Guru
- Complaint
Deposit refund
ResolvedBelgium · Casino Guru
1 player record in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from AskGamblers, Tribuna.
Questions about 21Bets Casino
Who owns 21Bets Casino?
21Bets Casino is operated by Famagousta B.V. and runs under the Affrevenues affiliate programme.
Is 21Bets Casino licensed?
Yes. 21Bets Casino holds a licence from Curacao Gaming Control Board.
When was 21Bets Casino founded?
21Bets Casino launched in 2014.
Which currencies does 21Bets Casino accept?
Currencies listed for 21Bets Casino: Euros, US dollars, Australian dollars, Norwegian kroner, Canadian dollars, Brazilian reals, South African Rand. Its site is available in 8 languages: English, German, Finnish, Norwegian and 4 more.
Which countries is 21Bets Casino available in?
21Bets Casino is listed in 12 markets: Australia, Belgium, Brazil, Canada, Finland, France, Germany, Italy and 4 more.
Which payment methods does 21Bets Casino accept in Portugal?
The 21Bets Casino cashier for Portugal lists 14 payment methods: Rapid Transfer, Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Tether (USDT) and 8 more. For crypto, it takes 6 coins: Bitcoin, Bitcoin Cash, Ethereum, Litecoin and 2 more.
What are the deposit limits at 21Bets Casino in Portugal?
Deposits in EUR run from 10 to 5,000 per transaction. The lowest minimum, 10 EUR, is via Rapid Transfer. The highest maximum, 5,000 EUR, is via Bitcoin.
What bonuses and promotions does 21Bets Casino run in Portugal?
We read 27 live offers for Portugal on the 21Bets Casino site itself.
What do players say about 21Bets Casino?
Players have filed 13 complaints and written 20 reviews about 21Bets Casino. Players rate 21Bets Casino 3.25 out of 5 on average across the 2 sites that publish one.
What do players complain about most at 21Bets Casino?
“Account closed” – 15% of the 13 complaints about 21Bets Casino with a labelled problem. Followed by “Self-exclusion” (15%) and “Withdrawal delay” (15%).
Do players report withdrawal problems at 21Bets Casino?
Withdrawals are the topic of 4 complaints about 21Bets Casino: 31% of the 13 with a topic. The most common withdrawal problem is “Withdrawal delay” (50% of them).
Does 21Bets Casino resolve player complaints?
62% of the 13 complaints about 21Bets Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, 21Bets Casino is 1,373rd. Open complaints and complaints closed without an outcome are left out.
How many complaints has 21Bets Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed no complaints about 21Bets Casino.
Screenshots
4 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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Casinos that share a market, a licence or an operator with 21Bets Casino, and ones players rate about the same.
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