igamingcpo.com

Casino profile

Fruity Casa Casino

Player complaints and reviews about Fruity Casa Casino, plus its operator (Fruity Affiliates), licences and welcome offers.

fruitycasa.com
Capture of the Fruity Casa Casino website

About

Fruity Casa Casino belongs to the Fruity Affiliates affiliate programme. The site launched in 2014. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 7 languages, including English, Finnish, German, Norwegian. 12 account currencies are listed, including Australian dollars, Canadian dollars, Euros, British pounds sterling.

Fruity Casa Casino is listed in 15 markets, among them Canada, Germany, Australia and Spain.

Markets

This brand is listed in 15 markets. Pick one to see what it offers there.

Player Intelligence

232 records

What players report about Fruity Casa Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

17

82% resolved, of those with a known outcome

Total reviews

215

Across all review sites

Player rating

3.73 / 5

AskGamblers 3.9 · Trustpilot 2.6 · casino.ru 4.7

GEO markets

7

Countries stated on 9.1% of records

Fruity Casa Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Fruity Casa Casino, the way Player Intelligence PRO computes it.

Since 2015, players have posted 17 complaints and 215 reviews about Fruity Casa Casino on 6 sites.

The problem players report most often is “Bonus winnings confiscated”: 21% of the 14 complaints with a labelled problem. Next come “Withdrawal delay” (21%) and “Withdrawal refused” (14%). Complaints about “Withdrawal” make up 35% of those with a topic, against 29% across all brands.

Of the 17 complaints with a known outcome, 82% were resolved, against 59% across all brands. That puts Fruity Casa Casino 725th of 1,916 casinos with at least 10 such complaints.

Reviewers give Fruity Casa Casino 3.79 out of 5 on average over 213 rated reviews, against 3.44 across all brands. 79% of the ratings are four or five stars, and 8.5% are one or two. The review sites’ own scores average 3.73 out of 5 across 3 sites. By that score, Fruity Casa Casino ranks 1,216th of 4,287 rated casinos. Reviewers most often praise “Games” (161 reviews), “Bonuses” (96 reviews) and “Website & app” (90 reviews). The most common criticism concerns “Bonuses” (39 reviews), “Games” (19 reviews) and “Website & app” (19 reviews).

The countries players state most often are United Kingdom (52%), Germany (14%) and Finland (9.5%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Fruity Casa Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2016201720182019202020212022
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Bonus winnings confiscated21%3
  • Withdrawal delay21%3
  • Withdrawal refused14%2
  • Account closed7.1%1
  • Bonus not credited7.1%1
  • Deposit not credited7.1%1
  • Self-exclusion7.1%1
  • Wrong calculation7.1%1
  • Other problems7.1%1
Share of the 14 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal35%6
  • Bonus24%4
  • Other12%2
  • Account5.9%1
  • Deposit5.9%1
  • KYC / verification5.9%1
  • Responsible gambling5.9%1
  • Technical5.9%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved82%14
  • Unresolved18%3
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Fruity Casa Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Fruity Casa Casino against the market
MeasureFruity Casa CasinoAll brands
Complaints resolved82%59%
Average review rating3.793.44
Complaints per 100 reviews7.926.4
Share of “Withdrawal” complaints35%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20152016201720182019202020212022
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars34%72
  • 4 stars46%97
  • 3 stars12%26
  • 2 stars1.4%3
  • 1 star7%15
Share of 213 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games76%161
  • Bonuses45%96
  • Website & app43%90
  • Customer support36%76
  • Withdrawals13%27
  • Deposits & payment methods5.7%12
Share of the 211 reviews that name at least one aspect.reviews

Criticised

  • Bonuses18%39
  • Games9%19
  • Website & app9%19
  • Withdrawals8.5%18
  • Deposits & payment methods5.7%12
  • Fairness & RTP4.3%9
Share of the 211 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
20152016201720182019202020212022
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom52%11
  • Germany14%3
  • Finland9.5%2
  • Russia9.5%2
  • Canada4.8%1
  • Greece4.8%1
  • New Zealand4.8%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20222–13–
20212–2–
20201–5–
20195–4–
20182–4–
20172–11–
20163–1733.98
20150–3–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers91963.9 / 5
Trustpilot–112.6 / 5
Casino Guru33–
CasinoReviews5––
casino.ru–34.7 / 5
latestcasinobonuses.bet–2–

Block 13

Latest complaints and reviews

The newest records about Fruity Casa Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Deposit not credited

    Resolved

    United Kingdom · Casino Guru

  • Review

    5.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Self-exclusion

    Resolved

    Canada · Casino Guru

  • Complaint

    Bonus not credited

    Resolved

    Germany · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot, casino.ru.

Questions about Fruity Casa Casino

Who owns Fruity Casa Casino?

Fruity Casa Casino is operated by White Hat Gaming Limited and runs under the Fruity Affiliates affiliate programme.

Is Fruity Casa Casino licensed?

Yes. Fruity Casa Casino holds 2 licences: Malta Gaming Authority, UK Gambling Commission.

When was Fruity Casa Casino founded?

Fruity Casa Casino launched in 2014.

Which currencies does Fruity Casa Casino accept?

Currencies listed for Fruity Casa Casino: Australian dollars, Canadian dollars, Euros, British pounds sterling, Norwegian kroner, US dollars, South African Rand, Chilean pesos and 4 more. Its site is available in 7 languages: English, Finnish, German, Norwegian and 3 more.

Which countries is Fruity Casa Casino available in?

Fruity Casa Casino is listed in 15 markets: Argentina, Australia, Brazil, Canada, Chile, Finland, Germany, India and 7 more.

What do players say about Fruity Casa Casino?

Players have filed 17 complaints and written 215 reviews about Fruity Casa Casino. Players rate Fruity Casa Casino 3.73 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Fruity Casa Casino?

“Bonus winnings confiscated” – 21% of the 14 complaints about Fruity Casa Casino with a labelled problem. Followed by “Withdrawal delay” (21%) and “Withdrawal refused” (14%).

Do players report withdrawal problems at Fruity Casa Casino?

Withdrawals are the topic of 6 complaints about Fruity Casa Casino: 35% of the 17 with a topic. The most common withdrawal problem is “Withdrawal delay” (50% of them).

Does Fruity Casa Casino resolve player complaints?

82% of the 17 complaints about Fruity Casa Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Fruity Casa Casino is 725th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Fruity Casa Casino?

Praised most: “Games”, “Bonuses” and “Website & app”. Criticised most: “Bonuses”, “Games” and “Website & app”. 79% of the rated reviews give four or five stars, and 8.5% give one or two.

Where do Fruity Casa Casino’s players come from?

The countries named most often in complaints and reviews about Fruity Casa Casino are United Kingdom (52%), Germany (14%) and Finland (9.5%).