100% up to 1500 USDT, Welcome Bonus at Bitcasino.io
- Bonus
- 100%
- Max bonus
- 1500 USDT
- Min deposit
- 50 USDT
- Wagering
- 40x(d+b)
Wagering applies to deposit plus bonus.
Casino profile
Bitcasino.io
Player complaints and reviews about Bitcasino.io, plus its operator (Partners.io Affiliates), licences and welcome offers.
bitcasino.io
Profile
- Website
- bitcasino.io
- Established
- 2014
- Operator
- Partners.io Affiliatesaffiliate programme
- Company
- Moon Technologies B.V.
- Licences
- Languages
- Chinese
- English
- German
- Japanese
- Korean
- Portuguese
- Spanish
- Thai
- French
- Vietnamese
- Turkish
- Arabic
- Currencies
- Bitcoin
- Ethereum
- Litecoin
- TRON
- Ripple
- Tether
- Dogecoin
- ADA
- Binance Coin
- USD Coin
About
Bitcasino.io belongs to the Partners.io Affiliates affiliate programme. The site launched in 2014. It holds a licence from Curacao Gaming Control Board. The interface is available in 12 languages, including Chinese, English, German, Japanese. 10 account currencies are listed, including Bitcoin, Ethereum, Litecoin, TRON. We list 2 welcome offers.
Bitcasino.io is listed in 6 markets, among them Japan, United Arab Emirates, Vietnam and Thailand. On the Bitcasino.io site for Brazil, we found 8 promotions.
Licensee
The company that holds the Curaçao licence for Bitcasino.io, as the licence register names it.
- Legal name
- Moon Technologies B.V.
- Curaçao licence reference
- OGL/2023/111/0069
- Registration number (Curaçao Chamber of Commerce)
- 152185
- Incorporated
- 2019
Markets
This brand is listed in 6 markets. Pick one to see what it offers there.
Welcome bonuses
2 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
50% up to 2,000 USD₮
- Bonus
- 50%
- Max bonus
- 2,000 USD₮
- Min deposit
- 50 USD₮
- Wagering
- 30x bonus
- Max bet
- 4 USD₮
Wagering applies to the bonus amount.
Promotions
8 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
Boas-Vindas ao Bitcasino - Ganhe até 5.000 UST em recompensas de depósito
Deposite e libere três bônus até 5.000 USDT
Cash Drops Semanais
Jogue seus slots favoritos da Pragmatic Play e ganhe dinheiro extra toda semana!
League of Bitcasino
50,000 USDT every week. Cover Video Slots, Live Casino and Bitcasino Originals to score up to 1.60x in boosts..
League of Bitcasino Biggest Multiplier
Biggest Multiplier of the Week rewards the boldest spin: hit the highest x and take 1,000 USDT, winner takes all.
League of Bitcasino Final
The Final rewards the players who keep spinning: place in the top 100 across multiple weeks to share 50,000 USDT.
Pragmatic Play - Drops & Wins
Ganhe uma parte de 100.000 USDT em prêmios semanais e do prêmio total de 25.000.000 USDT
Rakeback Semanal
Aproveite uma semana inteira de ação nos slots selecionados de segunda a domingo e ganhe até 5% de Rakeback.
Slot Challenges
Ganhe sua parte dos 54.000 USDT nos desafios de slots!
Player Intelligence
462 records
What players report about Bitcasino.io on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
66
69% resolved, of those with a known outcome
Total reviews
396
Across all review sites
Player rating
3.78 / 5
AskGamblers 4.35 · Trustpilot 2.3 · casino.ru 4.7
GEO markets
53
Countries stated on 37% of records
Bitcasino.io complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Bitcasino.io, the way Player Intelligence PRO computes it.
Since 2014, players have posted 66 complaints and 396 reviews about Bitcasino.io on 9 sites. In the 12 months to November 4, 2026, they filed 10 complaints and posted 11 reviews. Reviews are down 21% on the 12 months before (14).
The problem players report most often is “Withdrawal refused”: 22% of the 59 complaints with a labelled problem. Next come “Account blocked” (14%) and “Bonus winnings confiscated” (14%). Complaints about “Withdrawal” make up 29% of those with a topic, against 29% across all brands.
Of the 64 complaints with a known outcome, 69% were resolved, against 59% across all brands. That puts Bitcasino.io 1,209th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 83%.
Reviewers give Bitcasino.io 3.8 out of 5 on average over 396 rated reviews, against 3.44 across all brands. 73% of the ratings are four or five stars, and 26% are one or two. The review sites’ own scores average 3.78 out of 5 across 3 sites. By that score, Bitcasino.io ranks 1,163rd of 4,286 rated casinos. Reviewers most often praise “Games” (251 reviews), “Deposits & payment methods” (127 reviews) and “Website & app” (127 reviews). The most common criticism concerns “Customer support” (54 reviews), “Bonuses” (43 reviews) and “Trust & licence” (37 reviews).
The countries players state most often are Canada (11%), Japan (8.1%) and United States (7%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Bitcasino.io: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players appreciated the fast withdrawals and the crypto-oriented features of the casino, which made for an easy onboarding experience. Many found the previous version of the casino to be cool and friendly, enhancing their overall enjoyment.
Players disliked the recent changes to the business, particularly the perceived lowering of the RTP without proper communication. They felt that the transparency regarding RTP statistics was misleading and amounted to a scam.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
10
20162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2016 | 3 |
| 2017 | 2 |
| 2018 | 5 |
| 2019 | 5 |
| 2020 | 2 |
| 2021 | 9 |
| 2022 | 9 |
| 2023 | 6 |
| 2024 | 9 |
| 2025 | 6 |
| 2026 | 10 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal refused22%13
- Account blocked14%8
- Bonus winnings confiscated14%8
- Account closed10%6
- Withdrawal delay6.8%4
- Bonus not credited5.1%3
- Verification delay5.1%3
- Self-exclusion3.4%2
- Other problems20%12
Block 03
Complaint categories
- Withdrawal29%19
- Account23%15
- Bonus18%12
- KYC / verification11%7
- Payments & refunds6.1%4
- Technical6.1%4
- Responsible gambling4.5%3
- Deposit3%2
Block 04
Complaint status
- Resolved67%44
- Unresolved30%20
- Closed without an outcome1.5%1
- Open1.5%1
Block 05
Bitcasino.io against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Bitcasino.io | All brands |
|---|---|---|
| Complaints resolved | 69% | 59% |
| Average review rating | 3.8 | 3.44 |
| Complaints per 100 reviews | 16.7 | 26.4 |
| Share of “Withdrawal” complaints | 29% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
128
2014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2014 | 2 |
| 2015 | 5 |
| 2016 | 12 |
| 2017 | 12 |
| 2018 | 15 |
| 2019 | 28 |
| 2020 | 45 |
| 2021 | 67 |
| 2022 | 128 |
| 2023 | 32 |
| 2024 | 25 |
| 2025 | 18 |
| 2026 | 7 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars69%273
- 4 stars3.8%15
- 3 stars1.8%7
- 2 stars2.5%10
- 1 star23%91
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games64%251
- Deposits & payment methods33%127
- Website & app33%127
- Withdrawals31%122
- Bonuses26%103
- Customer support24%95
Criticised
- Customer support14%54
- Bonuses11%43
- Trust & licence9.5%37
- VIP & loyalty8.5%33
- Withdrawals7.9%31
- Website & app7.7%30
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4.5
3.9
3.04
3.63
3.27
3.71
4.48
3.9
4.32
3.09
2.94
2.33
2.14
2014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2014 | 4.5 |
| 2015 | 3.9 |
| 2016 | 3.04 |
| 2017 | 3.63 |
| 2018 | 3.27 |
| 2019 | 3.71 |
| 2020 | 4.48 |
| 2021 | 3.9 |
| 2022 | 4.32 |
| 2023 | 3.09 |
| 2024 | 2.94 |
| 2025 | 2.33 |
| 2026 | 2.14 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Canada11%19
- Japan8.1%14
- United States7%12
- Germany6.4%11
- United Kingdom4.7%8
- France4.1%7
- Spain3.5%6
- Finland3.5%6
- Poland3.5%6
- Vietnam3.5%6
- Other countries45%77
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 10 | – | 7 | – |
| 2025 | 6 | – | 18 | – |
| 2024 | 9 | – | 25 | 2.94 |
| 2023 | 6 | – | 32 | 3.09 |
| 2022 | 9 | – | 128 | 4.32 |
| 2021 | 9 | – | 67 | 3.9 |
| 2020 | 2 | – | 45 | 4.48 |
| 2019 | 5 | – | 28 | 3.71 |
| 2018 | 5 | – | 15 | – |
| 2017 | 2 | – | 12 | – |
| 2016 | 3 | – | 12 | – |
| 2015 | 0 | – | 5 | – |
| 2014 | 0 | – | 2 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| AskGamblers | 16 | 267 | 4.35 / 5 |
| Trustpilot | – | 90 | 2.3 / 5 |
| Casino Guru | 40 | 36 | – |
| CasinoReviews | 5 | – | – |
| Casinomeister | 3 | – | – |
| latestcasinobonuses.bet | – | 2 | – |
| affgambler.ru | 1 | – | – |
| casino.ru | – | 1 | 4.7 / 5 |
| forum-casino.com | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about Bitcasino.io as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Complaint
Payments & refunds
Open - Review
5.0 of 5 stars
Lithuania · Trustpilot
- Complaint
Bonus winnings confiscated
UnresolvedIreland · Casino Guru
- Complaint
Bonus winnings confiscated
UnresolvedFinland · Casino Guru
- Review
1.0 of 5 stars
United States · Trustpilot
1 player record in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from AskGamblers, Trustpilot, casino.ru.
Questions about Bitcasino.io
Who owns Bitcasino.io?
Bitcasino.io is operated by Moon Technologies B.V. and runs under the Partners.io Affiliates affiliate programme.
Is Bitcasino.io licensed?
Yes. Bitcasino.io holds a licence from Curacao Gaming Control Board.
When was Bitcasino.io founded?
Bitcasino.io launched in 2014.
Which currencies does Bitcasino.io accept?
Currencies listed for Bitcasino.io: Bitcoin, Ethereum, Litecoin, TRON, Ripple, Tether, Dogecoin, ADA and 2 more. Its site is available in 12 languages: Chinese, English, German, Japanese and 8 more.
What welcome bonuses does Bitcasino.io offer?
2 welcome offers are listed for Bitcasino.io. The first on the list is “100% up to 1500 USDT, Welcome Bonus at Bitcasino.io”, with a 40× wagering requirement.
Which countries is Bitcasino.io available in?
Bitcasino.io is listed in 6 markets: China, Japan, South Korea, Thailand, United Arab Emirates, Vietnam.
What bonuses and promotions does Bitcasino.io run in Brazil?
We read 8 live offers for Brazil on the Bitcasino.io site itself.
What do players say about Bitcasino.io?
Players have filed 66 complaints and written 396 reviews about Bitcasino.io. Players rate Bitcasino.io 3.78 out of 5 on average across the 3 sites that publish one.
What do players complain about most at Bitcasino.io?
“Withdrawal refused” – 22% of the 59 complaints about Bitcasino.io with a labelled problem. Followed by “Account blocked” (14%) and “Bonus winnings confiscated” (14%).
Do players report withdrawal problems at Bitcasino.io?
Withdrawals are the topic of 19 complaints about Bitcasino.io: 29% of the 66 with a topic. The most common withdrawal problem is “Withdrawal refused” (68% of them). Of the withdrawal complaints with a known outcome, 83% were resolved.
Does Bitcasino.io resolve player complaints?
69% of the 64 complaints about Bitcasino.io with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Bitcasino.io is 1,209th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Bitcasino.io?
Praised most: “Games”, “Deposits & payment methods” and “Website & app”. Criticised most: “Customer support”, “Bonuses” and “Trust & licence”. 73% of the rated reviews give four or five stars, and 26% give one or two.
How many complaints has Bitcasino.io received in the last 12 months?
In the 12 months to November 4, 2026, players filed 10 complaints about Bitcasino.io.
Where do Bitcasino.io’s players come from?
The countries named most often in complaints and reviews about Bitcasino.io are Canada (11%), Japan (8.1%) and United States (7%).
Screenshots
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
Similar casinos
Casinos that share a market, a licence or an operator with Bitcasino.io, and ones players rate about the same.
Other casinos in Japan
Other casinos licensed by Curacao Gaming Control Board
Other brands of Partners.io Affiliates
Rated alike by players
Casinos whose player rating is closest to that of Bitcasino.io.
