igamingcpo.com
All casinos

Casino profile

Bitcasino.io

Player reviews and complaints from independent sites, alongside the facts we have recorded about Bitcasino.io and its operator (Partners.io Affiliates).

bitcasino.io
bitcasino.io
Capture of the Bitcasino.io website

Profile

Website
bitcasino.io
Established
2014
Operator
Partners.io Affiliatesaffiliate programme
Company
Moon Technologies B.V.
Licences
Languages
  • Chinese
  • English
  • German
  • Japanese
  • Korean
  • Portuguese
  • Spanish
  • Thai
  • French
  • Vietnamese
  • Turkish
  • Arabic
Currencies
  • Bitcoin
  • Ethereum
  • Litecoin
  • TRON
  • Ripple
  • Tether
  • Dogecoin
  • ADA
  • Binance Coin
  • USD Coin

About

Bitcasino.io is an online casino operating under the Partners.io Affiliates affiliate programme. The site launched in 2014. It holds a licence from Curacao Gaming Control Board. The interface is available in 12 languages, among them Chinese, English, German, Japanese. Accounts can be held in 10 currencies — Bitcoin, Ethereum, Litecoin, TRON. Our database holds 1 welcome offer.

Markets

This brand is listed in 7 markets. Pick one to see what it offers there.

Welcome bonuses

1 offer

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice — always check them on the casino's own site.

Promotions

8 entries

Read from the casino's own pages. Terms change without notice — check them on the operator's site.

Player Intelligence

455 records

What players report about Bitcasino.io on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

65

69% resolved, of those with a known outcome

Total reviews

390

Across all review sites

Player rating

3.78 / 5

AskGamblers 4.35 · Trustpilot 2.3 · casino.ru 4.7

GEO markets

46

Countries stated on 33% of records

AI-generated summary of player reviews

Players appreciated the fast withdrawals and the crypto-oriented features of the casino, which made for an easy onboarding experience. Many found the previous version of the casino to be cool and friendly, enhancing their overall enjoyment.

Players disliked the recent changes to the business, particularly the perceived lowering of the RTP without proper communication. They felt that the transparency regarding RTP statistics was misleading and amounted to a scam.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20162017201820192020202120222023202420252026
Complaints count

Block 02

Complaint categories

  • Account28%18
  • Withdrawal25%16
  • Bonus16%10
  • KYC / verification11%7
  • Technical6.3%4
  • Responsible gambling6.3%4
  • Payments & refunds4.7%3
  • Deposit3.1%2
Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 03

Complaint status

  • Resolved68%44
  • Unresolved31%20
  • Closed without an outcome1.5%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2014201520162017201820192020202120222023202420252026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2014201520162017201820192020202120222023202420252026
Rating history

Player ratings from AskGamblers, Trustpilot, casino.ru.

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows — the offers, the payment methods, the lobby — often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.