Casino profile

Joo Casino

Player complaints and reviews about Joo Casino, plus its operator (N1 Partners), licences and welcome offers.

About

Joo Casino belongs to the N1 Partners affiliate programme. The site launched in 2014. It holds a licence from Curacao Gaming Control Board. The interface is available in 9 languages, including English, German, Spanish, Russian. 15 account currencies are listed, including Australian dollars, Euros, Russian rubles, US dollars. We list 11 welcome offers.

Joo Casino is listed in 14 markets, among them Canada, Germany, France and Belgium. On the Joo Casino site for Canada, we found 3 tournaments and a loyalty programme with 3 tiers. In Canada, Joo Casino accepts 15 payment methods, among them AstroPay, Bank Transfer, Cryptocurrencies and ecoPayz. Its crypto options cover 6 coins, including Bitcoin, Ethereum, Litecoin and Bitcoin Cash.

Licensee

The company that holds the Curaçao licence for Joo Casino, as the licence register names it.

Legal name: Stable Tech N.V.
Curaçao licence reference: OGL/2024/161/0191
Registration number (Curaçao Chamber of Commerce): 160129

Markets

This brand is listed in 14 markets. Pick one to see what it offers there.

Welcome bonuses

11 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Exclusive
10 Bonus Spins at Joo Casino
Min deposit
No deposit required
100% up to A$6,000 and 100 extra spins
Bonus
100%
Max bonus
A$6,000
Free spins
100
Min deposit
A$30
Wagering
40x bonus
Wagering applies to the bonus amount.
100% up to C$6,000 and 50 extra spins
Bonus
100%
Max bonus
C$6,000
Free spins
50
Min deposit
C$30
Wagering
40x bonus
Wagering applies to the bonus amount.
100% up to €1000 + 100 Free Spins, 1st Deposit Welcome Bonus at Joo Casino
Bonus
100%
Max bonus
€1000
Min deposit
€20
Wagering
50xb
Wagering applies to the bonus amount.
100% up to 10000 NOK + 100 Free Spins, 1st Deposit Welcome Bonus at Joo Casino
Bonus
100%
Max bonus
10000 NOK
Min deposit
300 NOK
Wagering
50xb
Wagering applies to the bonus amount.
100% up to 1000 NZD + 50 Free Spins, 1st Deposit Welcome Bonus at Joo Casino
Bonus
100%
Max bonus
1000 NZD
Min deposit
30 NZD
Wagering
50xb
Wagering applies to the bonus amount.
100% up to 1500 CAD + 100 Free Spins, 1st Deposit Welcome Bonus at Joo Casino
Bonus
100%
Max bonus
1500 CAD
Min deposit
30 CAD
Wagering
50xb
Wagering applies to the bonus amount.
50% up to €1000 HighRoller Bonus at Joo Casino
Bonus
50%
Max bonus
€1000
Min deposit
€500
Wagering
50xb
Wagering applies to the bonus amount.
50% up to €2000 + 50 Free Spins, 2nd Deposit Bonus at Joo Casino
Bonus
50%
Max bonus
€2000
Min deposit
€20
Wagering
50xb
Wagering applies to the bonus amount.
50% up to €3000 + 50 Free Spins, 3rd Deposit Bonus at Joo Casino
Bonus
50%
Max bonus
€3000
Min deposit
€20
Wagering
50xb
Wagering applies to the bonus amount.
40% up to €100 Reload Bonus on Mondays at Joo Casino
Bonus
40%
Max bonus
€100
Min deposit
€20
Wagering
50xb
Wagering applies to the bonus amount.

Tournaments

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Big Sunday Blast
Prize pool
$37,500
Prize places
150
Terms
Big Sunday Blast
Terms and Conditions VIP Club
Bonus Terms & Conditions
Wild Summer Chase
Schedule: 24 August (00:01 UTC) – 30 August (23:59 UTC). Requirements: Play at least one real money spin of minimum $0.96 on any of the participating games (Qualifying Bet) and collect at least one leaderboard point to qualify for prizes. The leaderboard…
Terms
Wild Summer Chase
Schedule: 24 August (00:01 UTC) – 30 August (23:59 UTC). Requirements: Play at least one real money spin of minimum $0.96 on any of the participating games (Qualifying Bet) and collect at least one leaderboard point to qualify for prizes. The leaderboard rankings will be based on a Multiplier win point structure. For example, hit 20x your bet, get 20 points. Hit 100x your bet, get 100 points and so on. Unlimited hits, accumulated points. Point Structure: 10x – 10 points 20x - 20 points 30x – 30 points 50x - 50 points 100x - 100 points 150x – 150 points 250x- 250 points 350x – 350 points 500x - 500 points 750x – 750 points 1,000x - 1,000 points 1,500x – 1,500 points 2,000x- 2,000 points Qualifying Games: Harvest Moon – Grave Profits, Death Dominion, Sunnydaze Asylum, The Dog House Megaways 1000, Fury of Anubis, Big Bass Splash, Gates of Olympus Super Scatter, Sweet Bonanza 2500, Big Bass Blast, Hell Butcher. $128,000 Prize Pool Distribution: 1st place: $24,000 2nd place: $16,000 3rd place: $8,000 4-10th places: $3,200 11-20th places: $1,600 21-50th places: $480 51-100th places: $320 101-200th places: $112 General Terms and Conditions apply.
Schedule: 24 August (00:01 UTC) – 30 August (23:59 UTC).
Requirements:
Play at least one real money spin of minimum $0.96 on any of the participating games (Qualifying Bet) and collect at least one leaderboard point to qualify for prizes.
The leaderboard rankings will be based on a Multiplier win point structure. For example, hit 20x your bet, get 20 points. Hit 100x your bet, get 100 points and so on. Unlimited hits, accumulated points.
Point Structure:
10x – 10 points
20x - 20 points
30x – 30 points
50x - 50 points
100x - 100 points
150x – 150 points
250x- 250 points
350x – 350 points
500x - 500 points
750x – 750 points
1,000x - 1,000 points
1,500x – 1,500 points
2,000x- 2,000 points
Qualifying Games: Harvest Moon – Grave Profits, Death Dominion, Sunnydaze Asylum, The Dog House Megaways 1000, Fury of Anubis, Big Bass Splash, Gates of Olympus Super Scatter, Sweet Bonanza 2500, Big Bass Blast, Hell Butcher.
$128,000 Prize Pool Distribution:
1st place: $24,000
2nd place: $16,000
3rd place: $8,000
4-10th places: $3,200
11-20th places: $1,600
21-50th places: $480
51-100th places: $320
101-200th places: $112
General Terms and Conditions apply.
Wonder Hunt
Time of the tournaments: weekly starting Wednesday (9:00 UTC); Qualifying games: all slot games; Minimal bet: $0.80; Win condition. Strategy: bet. Players earn victory points for real bets they make. Each $1.5 or its equivalent adds 1 victory point to the…
Prize pool
$5,250 1
Terms
Wonder Hunt
Time of the tournaments: weekly starting Wednesday (9:00 UTC); Qualifying games: all slot games; Minimal bet: $0.80; Win condition. Strategy: bet. Players earn victory points for real bets they make. Each $1.5 or its equivalent adds 1 victory point to the player’s total score. The total score in progress is displayed on the leaderboard. At the end of the tournament, the top 50 players with the highest scores win. st place – $1,500 2nd place – $750 3rd place – $300 4–10 places – $150 11–20 places – $75 21–50 places – $30 Money prizes have a wagering requirement of x10.
Time of the tournaments: weekly starting Wednesday (9:00 UTC);
Qualifying games: all slot games;
Minimal bet: $0.80;
Win condition. Strategy: bet. Players earn victory points for real bets they make. Each $1.5 or its equivalent adds 1 victory point to the player’s total score. The total score in progress is displayed on the leaderboard. At the end of the tournament, the top 50 players with the highest scores win.
Prize pool: $5,250
1st place – $1,500
2nd place – $750
3rd place – $300
4–10 places – $150
11–20 places – $75
21–50 places – $30
Money prizes have a wagering requirement of x10.

Loyalty programme

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

1
Contact us
Get a consultation on the terms of getting VIP status or certain benefits. Suggest your terms. Let’s talk. Just fill out the contact form.
2
Make a deposit
Sign up and deposit 2,500 €/$ in total. A personal manager will contact you within 24 hours.
3
Want to switch?
It is possible to exchange your VIP status at another casino for our VIP Status. Don't feel tied to less favorable terms. We’ve got you covered!

Payment methods

21 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

method	currency	category	provider	min	max
Currency not stated on the page
AstroPay	–	E-wallet	–	–	–
Bank Transfer	–	Bank transfer	–	–	–
Bitcoin	–	Cryptocurrency	–	–	–
Ethereum	–	Cryptocurrency	–	–	–
Litecoin	–	Cryptocurrency	–	–	–
Bitcoin Cash	–	Cryptocurrency	–	–	–
Dogecoin	–	Cryptocurrency	–	–	–
USDT	–	Cryptocurrency	–	–	–
ecoPayz	–	E-wallet	–	–	–
Flexepin	–	Voucher	–	–	–
iDebit	–	Bank transfer	–	–	–
Instadebit	–	Other	–	–	–
Interac	–	Bank transfer	–	–	–
Mastercard	–	Card	–	–	–
Mastercard	–	Card	–	–	–
MiFinity	–	E-wallet	–	–	–
MuchBetter	–	E-wallet	–	–	–
Neosurf	–	Voucher	–	–	–
Neteller	–	E-wallet	–	–	–
Skrill	–	E-wallet	–	–	–
Visa	–	Card	–	–	–

Currency not stated on the page

AstroPay
E-wallet
–
Bank Transfer
Bank transfer
–
Bitcoin
Cryptocurrency
–
Ethereum
Cryptocurrency
–
Litecoin
Cryptocurrency
–
Bitcoin Cash
Cryptocurrency
–
Dogecoin
Cryptocurrency
–
USDT
Cryptocurrency
–
ecoPayz
E-wallet
–
Flexepin
Voucher
–
iDebit
Bank transfer
–
Instadebit
Other
–
Interac
Bank transfer
–
Mastercard
Card
–
Mastercard
Card
–
MiFinity
E-wallet
–
MuchBetter
E-wallet
–
Neosurf
Voucher
–
Neteller
E-wallet
–
Skrill
E-wallet
–
Visa
Card
–

Player Intelligence

1,242 records

What players report about Joo Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

139

85% resolved, of those with a known outcome

Total reviews

1,103

Across all review sites

Player rating

4.32 / 5

Trustpilot 3.6 · AskGamblers 4.65 · casino.ru 4.7

GEO markets

Countries stated on 66% of records

Joo Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Joo Casino, the way Player Intelligence PRO computes it.

Since 2015, players have posted 139 complaints and 1,103 reviews about Joo Casino on 6 sites. In the 12 months to November 5, 2026, they filed 6 complaints and posted 166 reviews. That is 67% fewer complaints than in the 12 months before (18). Reviews are down 61% on the 12 months before (429). The average review rating fell from 4.26 to 4.03 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 23% of the 128 complaints with a labelled problem. Next come “Withdrawal refused” (20%) and “Bonus winnings confiscated” (10%). Complaints about “Withdrawal” make up 47% of those with a topic, against 29% across all brands.

Of the 138 complaints with a known outcome, 85% were resolved, against 59% across all brands. That puts Joo Casino 612th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 88%.

Reviewers give Joo Casino 4.14 out of 5 on average over 1,088 rated reviews, against 3.44 across all brands. 81% of the ratings are four or five stars, and 17% are one or two. The review sites’ own scores average 4.32 out of 5 across 3 sites. By that score, Joo Casino ranks 437th of 4,287 rated casinos. Reviewers most often praise “Games” (423 reviews), “Withdrawals” (343 reviews) and “Bonuses” (307 reviews). The most common criticism concerns “Withdrawals” (139 reviews), “Bonuses” (103 reviews) and “Customer support” (77 reviews).

The countries players state most often are Germany (50%), Australia (8%) and Canada (7.6%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Joo Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the user-friendly interface and the wide selection of games available, which made for an enjoyable browsing experience. Many also highlighted the fast withdrawal process and responsive customer support as significant positives.

Some players expressed dissatisfaction with the high wagering requirements for bonuses and the occasional delays in processing withdrawals. Additionally, there were comments about the need for clearer explanations of bonus terms and conditions.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

201520162017201820192020202120222023202420252026

Complaints count

Period	Value
2015	1
2016	2
2017	3
2018	6
2019	5
2020	12
2021	11
2022	30
2023	27
2024	19
2025	17
2026	6

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Withdrawal delay23%29
Withdrawal refused20%25
Bonus winnings confiscated10%13
Account closed7.8%10
Account blocked6.3%8
Deposit not credited6.3%8
Documents rejected or requested again6.3%8
Verification delay3.9%5
Other problems17%22

Share of the 128 complaints with a labelled problem.complaints

Block 03

Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

Resolved84%117
Unresolved15%21
Open0.7%1

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Joo Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Joo Casino against the market
Measure	Joo Casino	All brands
Complaints resolved	85%	59%
Average review rating	4.14	3.44
Complaints per 100 reviews	12.6	26.4
Share of “Withdrawal” complaints	47%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

454

201520162017201820192020202120222023202420252026

Reviews count

Period	Value
2015	3
2016	9
2017	1
2018	2
2019	5
2020	12
2021	40
2022	35
2023	114
2024	282
2025	454
2026	146

Block 07

Review stars

How the rated reviews split by star.

5 stars70%762
4 stars11%119
3 stars2.2%24
2 stars1.7%19
1 star15%164

Share of 1,088 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Games44%423
Withdrawals36%343
Bonuses32%307
Customer support32%305
Website & app21%201
Deposits & payment methods12%120

Share of the 962 reviews that name at least one aspect.reviews

Criticised

Withdrawals14%139
Bonuses11%103
Customer support8%77
Trust & licence5.7%55
Fairness & RTP5.5%53
KYC / verification5.5%53

Share of the 962 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

3.17

0.5

2.5

3.5

1.68

4.18

3.13

4.04

4.17

4.36

4.06

201520162017201820192020202120222023202420252026

Rating history

Period	Value
2015	3.17
2016	3.17
2017	0.5
2018	2.5
2019	3.5
2020	1.68
2021	4.18
2022	3.13
2023	4.04
2024	4.17
2025	4.36
2026	4.06

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

Germany50%412
Australia8%66
Canada7.6%62
Russia5.2%43
Austria4.9%40
Ireland4.1%34
New Zealand3.8%31
Norway3.7%30
Slovenia1.9%16
Finland1.5%12
Other countries9.1%75

Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	6	–	146	4.06
2025	17	82%	454	4.35
2024	19	95%	282	4.17
2023	27	89%	114	4.05
2022	30	90%	35	3.13
2021	11	82%	40	4.18
2020	12	75%	12	–
2019	5	–	5	–
2018	6	–	2	–
2017	3	–	1	–
2016	2	–	9	–
2015	1	–	3	–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	561	3.6 / 5
AskGamblers	24	350	4.65 / 5
Casino Guru	74	132	–
latestcasinobonuses.bet	33	58	–
CasinoReviews	8	–	–
casino.ru	–	2	4.7 / 5

Block 13

Latest complaints and reviews

The newest records about Joo Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ComplaintOct 24, 2026
Withdrawal delay
Open
Australia · Casino Guru
ReviewOct 20, 2026
5.0 of 5 stars
New Zealand · Casino Guru
ReviewOct 15, 2026
4.0 of 5 stars
Russia · latestcasinobonuses.bet
ComplaintSep 10, 2026
Withdrawal refused
Resolved
Australia · Casino Guru
ComplaintJul 3, 2026
Account not closed on request
Resolved
Canada · Casino Guru

4 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot, AskGamblers, casino.ru.

Questions about Joo Casino

Who owns Joo Casino?

Joo Casino is operated by Stable Tech N.V. and runs under the N1 Partners affiliate programme.

Is Joo Casino licensed?

Yes. Joo Casino holds a licence from Curacao Gaming Control Board.

When was Joo Casino founded?

Joo Casino launched in 2014.

Which currencies does Joo Casino accept?

Currencies listed for Joo Casino: Australian dollars, Euros, Russian rubles, US dollars, Bitcoin, Litecoin, Dogecoin, Bitcoin Cash and 7 more. Its site is available in 9 languages: English, German, Spanish, Russian and 5 more.

What welcome bonuses does Joo Casino offer?

11 welcome offers are listed for Joo Casino. The first on the list is “10 Bonus Spins at Joo Casino”.

Which countries is Joo Casino available in?

Joo Casino is listed in 14 markets: Australia, Austria, Belgium, Canada, Finland, France, Germany, Italy and 6 more.

Which payment methods does Joo Casino accept in Canada?

The Joo Casino cashier for Canada lists 15 payment methods: AstroPay, Bank Transfer, Cryptocurrencies, ecoPayz, Flexepin, iDebit and 9 more. For crypto, it takes 6 coins: Bitcoin, Ethereum, Litecoin, Bitcoin Cash and 2 more.

Does Joo Casino run tournaments and a loyalty programme in Canada?

Yes. The Joo Casino site for Canada lists 3 tournaments. Its loyalty programme for Canada has 3 tiers.

What do players say about Joo Casino?

Players have filed 139 complaints and written 1,103 reviews about Joo Casino. Players rate Joo Casino 4.32 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Joo Casino?

“Withdrawal delay” – 23% of the 128 complaints about Joo Casino with a labelled problem. Followed by “Withdrawal refused” (20%) and “Bonus winnings confiscated” (10%).

Do players report withdrawal problems at Joo Casino?

Withdrawals are the topic of 65 complaints about Joo Casino: 47% of the 138 with a topic. The most common withdrawal problem is “Withdrawal delay” (45% of them). Of the withdrawal complaints with a known outcome, 88% were resolved.

Does Joo Casino resolve player complaints?

85% of the 138 complaints about Joo Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Joo Casino is 612th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Joo Casino?

Praised most: “Games”, “Withdrawals” and “Bonuses”. Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 81% of the rated reviews give four or five stars, and 17% give one or two.

How many complaints has Joo Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 6 complaints about Joo Casino. That is 67% fewer than in the 12 months before, when there were 18.

Where do Joo Casino’s players come from?

The countries named most often in complaints and reviews about Joo Casino are Germany (50%), Australia (8%) and Canada (7.6%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.