500% Welcome Package at FortuneJack Casino
- Free spins
- 1500
Casino profile
FortuneJack Casino
Player complaints and reviews about FortuneJack Casino, plus its operator (FortuneJack Affiliates), licences and welcome offers.
fortunejack.com
Profile
- Website
- fortunejack.com
- Established
- 2014
- Operator
- FortuneJack Affiliatesaffiliate programme
- Company
- PlayWave SRL
- Licences
- Languages
- English
- Spanish
- German
- Turkish
- Japanese
- Hindi
- Korean
- French
- Portuguese
- Currencies
- Bitcoin
- Litecoin
- Dogecoin
- Dash
- Ethereum
- Bitcoin Cash
- TRON
- Euros
- Tether
- Binance Coin
- Solana
- USD Coin
About
FortuneJack Casino belongs to the FortuneJack Affiliates affiliate programme. The site launched in 2014. It holds a licence from Anjouan Gaming Board. The interface is available in 9 languages, including English, Spanish, German, Turkish. 12 account currencies are listed, including Bitcoin, Litecoin, Dogecoin, Dash. We list 2 welcome offers.
FortuneJack Casino is listed in 9 markets, among them Germany, France, Belgium and Spain.
Markets
This brand is listed in 9 markets. Pick one to see what it offers there.
Welcome bonuses
2 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
up to 1000 Free Spins at FortuneJack Casino
- Min deposit
- €20
- Wagering
- No Wagering Bonuses
Player Intelligence
1,200 records
What players report about FortuneJack Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
147
83% resolved, of those with a known outcome
Total reviews
1,053
Across all review sites
Player rating
3.93 / 5
AskGamblers 4.7 · Trustpilot 1.8 · casino.ru 4.7 · Tribuna 4.5
GEO markets
64
Countries stated on 24% of records
FortuneJack Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about FortuneJack Casino, the way Player Intelligence PRO computes it.
Since 2015, players have posted 147 complaints and 1,053 reviews about FortuneJack Casino on 8 sites. In the 12 months to November 5, 2026, they filed 16 complaints and posted 63 reviews. That is 11% fewer complaints than in the 12 months before (18). Reviews are up 54% on the 12 months before (41). The average review rating fell from 2.41 to 2.25 out of 5 year on year. Of the complaints with a known outcome, 86% were resolved in the last 12 months, against 89% in the 12 months before.
The problem players report most often is “Withdrawal delay”: 25% of the 137 complaints with a labelled problem. Next come “Account closed” (10%) and “Account blocked” (9.5%). Complaints about “Withdrawal” make up 32% of those with a topic, against 29% across all brands.
Of the 144 complaints with a known outcome, 83% were resolved, against 59% across all brands. That puts FortuneJack Casino 662nd of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 85%.
Reviewers give FortuneJack Casino 4.2 out of 5 on average over 1,038 rated reviews, against 3.44 across all brands. 79% of the ratings are four or five stars, and 18% are one or two. The review sites’ own scores average 3.93 out of 5 across 4 sites. By that score, FortuneJack Casino ranks 919th of 4,287 rated casinos. Reviewers most often praise “Games” (551 reviews), “Withdrawals” (438 reviews) and “Customer support” (437 reviews). The most common criticism concerns “Withdrawals” (129 reviews), “Customer support” (115 reviews) and “Bonuses” (97 reviews).
The countries players state most often are United States (17%), United Kingdom (11%) and Canada (6%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.
Ask the AI analyst about FortuneJack Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players appreciate the platform's reliability and user-friendly features, making it easy to navigate. Many have also highlighted the generous promotions and successful giveaways, enhancing their overall experience.
Players disliked the introduction of the Jack Token project, which negatively impacted the platform's reputation. This unexpected development caught many users by surprise and was the only significant issue reported.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
22
20162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2016 | 3 |
| 2017 | 16 |
| 2018 | 22 |
| 2019 | 15 |
| 2020 | 6 |
| 2021 | 6 |
| 2022 | 12 |
| 2023 | 21 |
| 2024 | 13 |
| 2025 | 18 |
| 2026 | 14 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay25%34
- Account closed10%14
- Account blocked9.5%13
- Bonus not credited8.8%12
- Withdrawal refused6.6%9
- Deposit not credited5.8%8
- Self-exclusion5.1%7
- Bonus winnings confiscated4.4%6
- Other problems25%34
Block 03
Complaint categories
- Withdrawal32%47
- Account23%33
- Bonus14%20
- Deposit6.8%10
- KYC / verification6.2%9
- Other4.8%7
- Payments & refunds4.8%7
- Responsible gambling4.8%7
- Technical4.1%6
Block 04
Complaint status
- Resolved82%120
- Unresolved16%24
- Status we do not recognise yet1.4%2
- No status published0.7%1
Block 05
FortuneJack Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | FortuneJack Casino | All brands |
|---|---|---|
| Complaints resolved | 83% | 59% |
| Average review rating | 4.2 | 3.44 |
| Complaints per 100 reviews | 14 | 26.4 |
| Share of “Withdrawal” complaints | 32% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
347
201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2015 | 1 |
| 2016 | 8 |
| 2017 | 22 |
| 2018 | 48 |
| 2019 | 65 |
| 2020 | 85 |
| 2021 | 74 |
| 2022 | 262 |
| 2023 | 347 |
| 2024 | 32 |
| 2025 | 57 |
| 2026 | 52 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars77%799
- 4 stars2.4%25
- 3 stars2.9%30
- 2 stars2.7%28
- 1 star15%156
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games53%551
- Withdrawals43%438
- Customer support42%437
- Bonuses34%350
- Website & app28%292
- Deposits & payment methods21%218
Criticised
- Withdrawals13%129
- Customer support11%115
- Bonuses9.4%97
- Trust & licence6%62
- Website & app4.8%49
- Deposits & payment methods4%41
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4.5
2.56
3.89
3.72
3.52
4.35
3
4.78
4.88
3.02
2.63
2.26
201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2015 | 4.5 |
| 2016 | 2.56 |
| 2017 | 3.89 |
| 2018 | 3.72 |
| 2019 | 3.52 |
| 2020 | 4.35 |
| 2021 | 3 |
| 2022 | 4.78 |
| 2023 | 4.88 |
| 2024 | 3.02 |
| 2025 | 2.63 |
| 2026 | 2.26 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United States17%49
- United Kingdom11%32
- Canada6%17
- Germany5.3%15
- Australia3.2%9
- Poland3.2%9
- Russia3.2%9
- India2.8%8
- Brazil2.5%7
- Japan2.5%7
- Other countries43%122
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 14 | 83% | 52 | 2.26 |
| 2025 | 18 | 89% | 57 | 2.63 |
| 2024 | 13 | 77% | 32 | 3.02 |
| 2023 | 21 | 81% | 347 | 4.87 |
| 2022 | 12 | 75% | 262 | 4.78 |
| 2021 | 6 | – | 74 | 3.0 |
| 2020 | 6 | – | 85 | 4.35 |
| 2019 | 15 | 87% | 65 | 3.52 |
| 2018 | 22 | 91% | 48 | 3.72 |
| 2017 | 16 | 81% | 22 | 3.89 |
| 2016 | 3 | – | 8 | – |
| 2015 | 0 | – | 1 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| AskGamblers | 84 | 820 | 4.7 / 5 |
| Trustpilot | – | 182 | 1.8 / 5 |
| Casino Guru | 53 | 21 | – |
| Tribuna | – | 18 | 4.5 / 5 |
| latestcasinobonuses.bet | 3 | 9 | – |
| Casinomeister | 5 | – | – |
| casino.ru | – | 3 | 4.7 / 5 |
| CasinoReviews | 2 | – | – |
Block 13
Latest complaints and reviews
The newest records about FortuneJack Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
2.0 of 5 stars
- Complaint
Self-exclusion
Status we do not recognise yet - Complaint
Self-exclusion
Status we do not recognise yet - Review
1.0 of 5 stars
Argentina · Trustpilot
- Complaint
Withdrawal delay
ResolvedBrazil · Casino Guru
10 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from AskGamblers, Trustpilot, casino.ru, Tribuna.
Questions about FortuneJack Casino
Who owns FortuneJack Casino?
FortuneJack Casino is operated by PlayWave SRL and runs under the FortuneJack Affiliates affiliate programme.
Is FortuneJack Casino licensed?
Yes. FortuneJack Casino holds a licence from Anjouan Gaming Board.
When was FortuneJack Casino founded?
FortuneJack Casino launched in 2014.
Which currencies does FortuneJack Casino accept?
Currencies listed for FortuneJack Casino: Bitcoin, Litecoin, Dogecoin, Dash, Ethereum, Bitcoin Cash, TRON, Euros and 4 more. Its site is available in 9 languages: English, Spanish, German, Turkish and 5 more.
What welcome bonuses does FortuneJack Casino offer?
2 welcome offers are listed for FortuneJack Casino. The first on the list is “500% Welcome Package at FortuneJack Casino”.
Which countries is FortuneJack Casino available in?
FortuneJack Casino is listed in 9 markets: Austria, Belgium, France, Germany, India, Japan, Portugal, South Korea and 1 more.
What do players say about FortuneJack Casino?
Players have filed 147 complaints and written 1,053 reviews about FortuneJack Casino. Players rate FortuneJack Casino 3.93 out of 5 on average across the 4 sites that publish one.
What do players complain about most at FortuneJack Casino?
“Withdrawal delay” – 25% of the 137 complaints about FortuneJack Casino with a labelled problem. Followed by “Account closed” (10%) and “Account blocked” (9.5%).
Do players report withdrawal problems at FortuneJack Casino?
Withdrawals are the topic of 47 complaints about FortuneJack Casino: 32% of the 146 with a topic. The most common withdrawal problem is “Withdrawal delay” (72% of them). Of the withdrawal complaints with a known outcome, 85% were resolved.
Does FortuneJack Casino resolve player complaints?
83% of the 144 complaints about FortuneJack Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, FortuneJack Casino is 662nd. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about FortuneJack Casino?
Praised most: “Games”, “Withdrawals” and “Customer support”. Criticised most: “Withdrawals”, “Customer support” and “Bonuses”. 79% of the rated reviews give four or five stars, and 18% give one or two.
How many complaints has FortuneJack Casino received in the last 12 months?
In the 12 months to November 5, 2026, players filed 16 complaints about FortuneJack Casino. That is 11% fewer than in the 12 months before, when there were 18.
Where do FortuneJack Casino’s players come from?
The countries named most often in complaints and reviews about FortuneJack Casino are United States (17%), United Kingdom (11%) and Canada (6%).
Screenshots
1 page
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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