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Casino profile

Instant Casino

Player complaints and reviews about Instant Casino, plus its operator (Diversum Partners), licences and welcome offers.

instantcasino.com
Capture of the Instant Casino website

About

Instant Casino belongs to the Diversum Partners affiliate programme. The site launched in 2024. It holds licences from Anjouan Gaming Board, Curacao Gaming Control Board. The interface is available in 17 languages, including English, Finnish, French, Norwegian. 9 account currencies are listed, including Euros, Bitcoin, Bitcoin Cash, Ethereum.

Instant Casino is listed in 15 markets, among them Germany, France, Belgium and Finland. On the Instant Casino site for Canada, we found 3 welcome bonuses and 1 tournament.

Markets

This brand is listed in 15 markets. Pick one to see what it offers there.

Welcome bonuses

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Tournaments

1 entry

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

1,345 records

What players report about Instant Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

165

78% resolved, of those with a known outcome

Total reviews

1,180

Across all review sites

Player rating

2.45 / 5

Trustpilot 2.1 · AskGamblers 2.8

GEO markets

60

Countries stated on 96% of records

Instant Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Instant Casino, the way Player Intelligence PRO computes it.

Since 2024, players have posted 165 complaints and 1,180 reviews about Instant Casino on 6 sites. In the 12 months to November 5, 2026, they filed 23 complaints and posted 35 reviews. That is 77% fewer complaints than in the 12 months before (98). Reviews are down 96% on the 12 months before (824). The average review rating fell from 1.92 to 1.76 out of 5 year on year. Of the complaints with a known outcome, 73% were resolved in the last 12 months, against 84% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 43% of the 157 complaints with a labelled problem. Next come “Account closed” (11%) and “Self-exclusion” (8.9%). Complaints about “Withdrawal” make up 50% of those with a topic, against 29% across all brands.

Of the 162 complaints with a known outcome, 78% were resolved, against 59% across all brands. That puts Instant Casino 885th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 84%.

Reviewers give Instant Casino 2.08 out of 5 on average over 1,177 rated reviews, against 3.44 across all brands. 24% of the ratings are four or five stars, and 67% are one or two. The review sites’ own scores average 2.45 out of 5 across 2 sites. By that score, Instant Casino ranks 3,258th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (183 reviews), “Games” (123 reviews) and “Website & app” (67 reviews). The most common criticism concerns “Withdrawals” (533 reviews), “Customer support” (416 reviews) and “Trust & licence” (288 reviews).

The countries players state most often are Netherlands (24%), United Kingdom (15%) and France (13%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,906 brands Player Intelligence tracks.

Ask the AI analyst about Instant Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players disliked the lack of support and communication from Instant Casino, especially when issues arose with their accounts. Many expressed frustration over unresponsive customer service and the difficulty in resolving problems.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay43%67
  • Account closed11%18
  • Self-exclusion8.9%14
  • Account blocked7.6%12
  • Deposit not credited7%11
  • Withdrawal refused6.4%10
  • Documents rejected or requested again3.2%5
  • Deposit refund1.9%3
  • Other problems11%17
Share of the 157 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal50%82
  • Account19%31
  • Responsible gambling10%17
  • Deposit8.5%14
  • KYC / verification3.6%6
  • Payments & refunds3.6%6
  • Other2.4%4
  • Bonus1.2%2
  • Technical1.2%2
  • Customer support0.6%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved77%127
  • Unresolved21%35
  • Closed without an outcome1.8%3
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Instant Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Instant Casino against the market
MeasureInstant CasinoAll brands
Complaints resolved78%59%
Average review rating2.083.44
Complaints per 100 reviews1426.4
Share of “Withdrawal” complaints50%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars14%170
  • 4 stars9.3%109
  • 3 stars9.4%111
  • 2 stars4.5%53
  • 1 star62%734
Share of 1,177 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals16%183
  • Games11%123
  • Website & app5.8%67
  • Bonuses4.3%50
  • Deposits & payment methods4.3%50
  • Customer support4.1%47
Share of the 1,151 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals46%533
  • Customer support36%416
  • Trust & licence25%288
  • Account17%200
  • Deposits & payment methods15%177
  • KYC / verification11%127
Share of the 1,151 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Netherlands24%309
  • United Kingdom15%191
  • France13%173
  • Germany11%147
  • Sweden5.4%70
  • Italy3.3%43
  • Canada3.3%42
  • United States3.2%41
  • Spain3%39
  • Australia2.6%34
  • Other countries16%201
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262068%3–
20259981%7441.98
20244377%4332.26

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–1,1462.1 / 5
Casino Guru13113–
AskGamblers25212.8 / 5
CasinoReviews5––
Casinomeister2––
LCB2––

Block 13

Latest complaints and reviews

The newest records about Instant Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Self-exclusion

    Unresolved

    Italy · Casino Guru

  • Complaint

    Account blocked

    Closed
  • Complaint

    Winnings voided

    Resolved

    Netherlands · Casino Guru

  • Review

    4.0 of 5 stars

    Sweden · Casino Guru

  • Review

    0.5 of 5 stars

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Instant Casino

Who owns Instant Casino?

Instant Casino is operated by SIMBA N.V. and runs under the Diversum Partners affiliate programme.

Is Instant Casino licensed?

Yes. Instant Casino holds 2 licences: Anjouan Gaming Board, Curacao Gaming Control Board.

When was Instant Casino founded?

Instant Casino launched in 2024.

Which currencies does Instant Casino accept?

Currencies listed for Instant Casino: Euros, Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, ADA, TRON and 1 more. Its site is available in 17 languages: English, Finnish, French, Norwegian and 13 more.

Which countries is Instant Casino available in?

Instant Casino is listed in 15 markets: Austria, Belgium, China, Finland, France, Germany, Indonesia, Italy and 7 more.

What bonuses and promotions does Instant Casino run in Canada?

We read 3 live offers for Canada on the Instant Casino site itself.

Does Instant Casino run tournaments in Canada?

Yes. The Instant Casino site for Canada lists 1 tournament.

What do players say about Instant Casino?

Players have filed 165 complaints and written 1,180 reviews about Instant Casino. Players rate Instant Casino 2.45 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Instant Casino?

“Withdrawal delay” – 43% of the 157 complaints about Instant Casino with a labelled problem. Followed by “Account closed” (11%) and “Self-exclusion” (8.9%).

Do players report withdrawal problems at Instant Casino?

Withdrawals are the topic of 82 complaints about Instant Casino: 50% of the 165 with a topic. The most common withdrawal problem is “Withdrawal delay” (82% of them). Of the withdrawal complaints with a known outcome, 84% were resolved.

Does Instant Casino resolve player complaints?

78% of the 162 complaints about Instant Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Instant Casino is 885th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Instant Casino?

Praised most: “Withdrawals”, “Games” and “Website & app”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 24% of the rated reviews give four or five stars, and 67% give one or two.

How many complaints has Instant Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 23 complaints about Instant Casino. That is 77% fewer than in the 12 months before, when there were 98.

Where do Instant Casino’s players come from?

The countries named most often in complaints and reviews about Instant Casino are Netherlands (24%), United Kingdom (15%) and France (13%).