Every figure below is computed from the complaints and reviews collected about Instant Casino, the way Player Intelligence PRO computes it.
Since 2024, players have posted 165 complaints and 1,180 reviews about Instant Casino on 6 sites. In the 12 months to November 5, 2026, they filed 23 complaints and posted 35 reviews. That is 77% fewer complaints than in the 12 months before (98). Reviews are down 96% on the 12 months before (824). The average review rating fell from 1.92 to 1.76 out of 5 year on year. Of the complaints with a known outcome, 73% were resolved in the last 12 months, against 84% in the 12 months before.
The problem players report most often is “Withdrawal delay”: 43% of the 157 complaints with a labelled problem. Next come “Account closed” (11%) and “Self-exclusion” (8.9%). Complaints about “Withdrawal” make up 50% of those with a topic, against 29% across all brands.
Of the 162 complaints with a known outcome, 78% were resolved, against 59% across all brands. That puts Instant Casino 885th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 84%.
Reviewers give Instant Casino 2.08 out of 5 on average over 1,177 rated reviews, against 3.44 across all brands. 24% of the ratings are four or five stars, and 67% are one or two. The review sites’ own scores average 2.45 out of 5 across 2 sites. By that score, Instant Casino ranks 3,258th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (183 reviews), “Games” (123 reviews) and “Website & app” (67 reviews). The most common criticism concerns “Withdrawals” (533 reviews), “Customer support” (416 reviews) and “Trust & licence” (288 reviews).
The countries players state most often are Netherlands (24%), United Kingdom (15%) and France (13%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,906 brands Player Intelligence tracks.