igamingcpo.com

Casino profile

CryptoCasino

Player complaints and reviews about CryptoCasino, plus its operator (CryptoCasino Affiliates), licences and welcome offers.

cryptocasino.com
cryptocasino.com
Capture of the CryptoCasino website

Profile

Website
cryptocasino.com
Established
2024
Operator
CryptoCasino Affiliatesaffiliate programme
Company
MIBS N.V. Casinos
Licences
Languages
  • English
Currencies
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Tether
  • Ripple
  • USD Coin
  • TRON
  • Litecoin
  • Dogecoin

About

CryptoCasino belongs to the CryptoCasino Affiliates affiliate programme. The site launched in 2024. It holds licences from Anjouan Gaming Board, Curacao Gaming Control Board. The interface is in English. 9 account currencies are listed, including Bitcoin, Bitcoin Cash, Ethereum, Tether.

CryptoCasino is listed in one market, Russia. On the CryptoCasino site for Netherlands, we found 13 welcome bonuses and a loyalty programme with 5 tiers.

Markets

This brand is listed in 1 market. Pick one to see what it offers there.

Welcome bonuses

13 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    1 000 000 EXP

    EXP Level-up Bonus: €500 Cashback: 7% VIP Manager:

  2. 2

    2 000 000 EXP

    EXP Level-up Bonus: €1,000 Cashback: 8% VIP Manager:

  3. 3

    5 000 000 EXP

    EXP Level-up Bonus: €2,000 Cashback: 9% VIP Manager:

  4. 4

    10 000 000 EXP

    EXP Level-up Bonus: €5,000 Cashback: 10% VIP Manager:

  5. 5

    50 000 000 EXP

    EXP Level-up Bonus: €10,000 Cashback: 12% Personal Manager:

Player Intelligence

119 records

What players report about CryptoCasino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

16

71% resolved, of those with a known outcome

Total reviews

103

Across all review sites

Player rating

4.28 / 5

Trustpilot 3.8 · AskGamblers 4.55 · Tribuna 4.5

GEO markets

39

Countries stated on 80% of records

CryptoCasino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about CryptoCasino, the way Player Intelligence PRO computes it.

Since 2023, players have posted 16 complaints and 103 reviews about CryptoCasino on 6 sites. In the 12 months to November 5, 2026, they filed 5 complaints and posted 94 reviews.

The problem players report most often is “Documents rejected or requested again”: 38% of the 13 complaints with a labelled problem. Next come “Account closed” (31%) and “Withdrawal delay” (15%). Complaints about “KYC / verification” make up 33% of those with a topic, against 5% across all brands.

Of the 14 complaints with a known outcome, 71% were resolved, against 59% across all brands. That puts CryptoCasino 1,116th of 1,916 casinos with at least 10 such complaints.

Reviewers give CryptoCasino 3.91 out of 5 on average over 101 rated reviews, against 3.44 across all brands. 73% of the ratings are four or five stars, and 24% are one or two. The review sites’ own scores average 4.28 out of 5 across 3 sites. By that score, CryptoCasino ranks 489th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (53 reviews), “Bonuses” (36 reviews) and “Games” (29 reviews). The most common criticism concerns “Withdrawals” (15 reviews), “Bonuses” (12 reviews) and “Customer support” (10 reviews).

The countries players state most often are Germany (15%), United Kingdom (7.4%) and Croatia (6.3%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,906 brands Player Intelligence tracks.

Ask the AI analyst about CryptoCasino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the fast withdrawals and the wide selection of games available. Many also highlighted the excellent customer support and the attractive bonus programs offered by the casino.

Some players expressed a desire for more rewards beyond those offered to new users. A few mentioned wanting daily bonus drops communicated via Telegram.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Documents rejected or requested again38%5
  • Account closed31%4
  • Withdrawal delay15%2
  • Self-exclusion7.7%1
  • Withdrawal refused7.7%1
Share of the 13 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • KYC / verification33%5
  • Account27%4
  • Withdrawal20%3
  • Bonus6.7%1
  • Payments & refunds6.7%1
  • Responsible gambling6.7%1
Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved63%10
  • Unresolved25%4
  • Closed without an outcome13%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

CryptoCasino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

CryptoCasino against the market
MeasureCryptoCasinoAll brands
Complaints resolved71%59%
Average review rating3.913.44
Complaints per 100 reviews15.526.4
Share of “KYC / verification” complaints33%5%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars62%63
  • 4 stars11%11
  • 3 stars3%3
  • 2 stars5%5
  • 1 star19%19
Share of 101 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals55%53
  • Bonuses37%36
  • Games30%29
  • Customer support29%28
  • Deposits & payment methods20%19
  • Website & app15%15
Share of the 97 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals15%15
  • Bonuses12%12
  • Customer support10%10
  • Trust & licence10%10
  • KYC / verification7.2%7
  • Account3.1%3
Share of the 97 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany15%14
  • United Kingdom7.4%7
  • Croatia6.3%6
  • Latvia6.3%6
  • Canada4.2%4
  • Spain4.2%4
  • Italy4.2%4
  • Finland3.2%3
  • Moldova3.2%3
  • Poland3.2%3
  • Other countries43%41
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20265–924.05
202510–8–
20240–2–
20230–1–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–673.8 / 5
Casino Guru1119–
AskGamblers3154.55 / 5
Tribuna–24.5 / 5
Casinomeister1––
LCB1––

Block 13

Latest complaints and reviews

The newest records about CryptoCasino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    3.0 of 5 stars

    Tribuna

  • Complaint

    Payments & refunds

    Unresolved

    Casinomeister

  • Complaint

    Bonus

    Unresolved

    AskGamblers

  • Complaint

    Withdrawal delay

    Resolved

    AskGamblers

5 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about CryptoCasino

Who owns CryptoCasino?

CryptoCasino is operated by MIBS N.V. Casinos and runs under the CryptoCasino Affiliates affiliate programme.

Is CryptoCasino licensed?

Yes. CryptoCasino holds 2 licences: Anjouan Gaming Board, Curacao Gaming Control Board.

When was CryptoCasino founded?

CryptoCasino launched in 2024.

Which currencies does CryptoCasino accept?

Currencies listed for CryptoCasino: Bitcoin, Bitcoin Cash, Ethereum, Tether, Ripple, USD Coin, TRON, Litecoin and 1 more. Its site is available in one language: English.

Which countries is CryptoCasino available in?

CryptoCasino is listed in 1 market: Russia.

What bonuses and promotions does CryptoCasino run in Netherlands?

We read 13 live offers for Netherlands on the CryptoCasino site itself.

Does CryptoCasino have a loyalty programme in Netherlands?

Yes. Its loyalty programme for Netherlands has 5 tiers.

What do players say about CryptoCasino?

Players have filed 16 complaints and written 103 reviews about CryptoCasino. Players rate CryptoCasino 4.28 out of 5 on average across the 3 sites that publish one.

What do players complain about most at CryptoCasino?

“Documents rejected or requested again” – 38% of the 13 complaints about CryptoCasino with a labelled problem. Followed by “Account closed” (31%) and “Withdrawal delay” (15%).

Do players report withdrawal problems at CryptoCasino?

Withdrawals are the topic of 3 complaints about CryptoCasino: 20% of the 15 with a topic. The most common withdrawal problem is “Withdrawal delay” (67% of them).

Does CryptoCasino resolve player complaints?

71% of the 14 complaints about CryptoCasino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, CryptoCasino is 1,116th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about CryptoCasino?

Praised most: “Withdrawals”, “Bonuses” and “Games”. Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 73% of the rated reviews give four or five stars, and 24% give one or two.

How many complaints has CryptoCasino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 5 complaints about CryptoCasino.

Where do CryptoCasino’s players come from?

The countries named most often in complaints and reviews about CryptoCasino are Germany (15%), United Kingdom (7.4%) and Croatia (6.3%).

Similar casinos

Casinos that share a market, a licence or an operator with CryptoCasino, and ones players rate about the same.