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Casino profile

Instant Casino in Germany

Player complaints and reviews about Instant Casino, plus its operator (Diversum Partners), licences and welcome offers.

instantcasino.com
Capture of the Instant Casino website

About

On the Instant Casino site for Germany, we found 3 cashback offers and 3 tournaments.

Instant Casino belongs to the Diversum Partners affiliate programme. The site launched in 2024. It holds licences from Anjouan Gaming Board, Curacao Gaming Control Board. The interface is available in 17 languages, including English, Finnish, French, Norwegian. 9 account currencies are listed, including Euros, Bitcoin, Bitcoin Cash, Ethereum. We list one welcome offer.

Markets

This brand is listed in 15 markets. Pick one to see what it offers there.

Welcome bonuses

1 offer

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Tournaments

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player complaints and reviews in Germany

147 records

147 of the 1,345 records about Instant Casino come from players who state they are in Germany. The figures below are theirs alone; the casino page covers every market.

Total complaints

36

86% resolved, of those with a known outcome

Total reviews

111

Across all review sites

Player rating

1.92 / 5

111 ratings by these players

Share of all records

11%

of 1,345 about Instant Casino

What players in Germany say about Instant Casino

Players in Germany have filed 36 complaints and written 111 reviews about Instant Casino. That is 11% of the 1,345 records about it from every market. Complaints make up 24% of their records, against 12% across all markets. Their reviews rate it 1.92 out of 5 on average (111 ratings), against 2.08 across all markets. 75% of their rated reviews give one or two stars; across all markets the share is 67%.

The most common problem in their complaints is “Withdrawal delay”: 54% of 35 complaints with a labelled problem (43% across all markets). 86% of their 35 complaints with a known outcome were resolved, against 78% across all markets. In the last 12 months: 3 complaints and 4 reviews.

A player counts as being in Germany when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Instant Casino in Germany, or compare the market with another one.

Germany and all markets
FigureGermanyAll markets
Complaints among all records24%12%
Resolved, of complaints with a known outcome86%78%
Average review rating, out of 51.922.08
Reviews rated 1–2 stars75%67%
Withdrawal delay, of labelled complaints54%43%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay54%19
  • Account blocked14%5
  • Deposit not credited8.6%3
  • Account closed5.7%2
  • Deposit refund5.7%2
  • Refund2.9%1
  • Self-exclusion2.9%1
  • Withdrawal refused2.9%1
  • Other problems2.9%1
Share of the 35 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal56%20
  • Account19%7
  • Deposit14%5
  • Responsible gambling5.6%2
  • Other2.8%1
  • Payments & refunds2.8%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved83%30
  • Unresolved14%5
  • Closed without an outcome2.8%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20242025
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars14%16
  • 4 stars5.4%6
  • 3 stars5.4%6
  • 2 stars7.2%8
  • 1 star68%75
Share of 111 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals16%17
  • Games9.3%10
  • Bonuses4.7%5
  • Deposits & payment methods3.7%4
  • Customer support3.7%4
  • Trust & licence3.7%4
Share of the 107 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals49%52
  • Customer support35%37
  • Trust & licence31%33
  • Deposits & payment methods22%24
  • Account16%17
  • Fairness & RTP15%16
Share of the 107 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20242025
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262–0–
20252692%832.08
20248–281.43

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–110–
Casino Guru351–
AskGamblers1––

Block 11

Latest complaints and reviews

The newest records about Instant Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Account blocked

    Unresolved

    Germany · Casino Guru

  • Review

    3.0 of 5 stars

    Germany · Trustpilot

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

  • Complaint

    Account blocked

    Resolved

    Germany · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Instant Casino in Germany

What bonuses and promotions does Instant Casino run in Germany?

We read 3 live offers for Germany on the Instant Casino site itself.

Does Instant Casino run tournaments in Germany?

Yes. The Instant Casino site for Germany lists 3 tournaments.

How many complaints and reviews about Instant Casino come from players in Germany?

147 of the 1,345 complaints and reviews about Instant Casino come from players in Germany. Across all its markets, 162 complaints have a known outcome, and 78% of them were resolved.

Who owns Instant Casino?

Instant Casino is operated by SIMBA N.V. and runs under the Diversum Partners affiliate programme.