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Golden Panda Casino

Player complaints and reviews about Golden Panda Casino, plus its operator (Diversum Partners), licences and welcome offers.

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Capture of the Golden Panda Casino website

About

Golden Panda Casino belongs to the Diversum Partners affiliate programme. The site launched in 2024. It holds licences from Anjouan Gaming Board, Curacao Gaming Control Board. The interface is available in 11 languages, including English, German, Spanish, French. 13 account currencies are listed, including Euros, Bitcoin, Bitcoin Cash, Ethereum. We list 2 welcome offers.

Golden Panda Casino is listed in 10 markets, among them Canada, Germany, France and Belgium. On the Golden Panda Casino site for Austria, we found 4 cashback offers, 3 tournaments and a loyalty programme with 5 tiers.

Markets

This brand is listed in 10 markets. Pick one to see what it offers there.

Welcome bonuses

2 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Tournaments

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Bambus-Kämpfe & Missionen

    Nehmen Sie an exklusiven VIP-Herausforderungen teil, um glänzendere Preise in einer magischen Atmosphäre zu gewinnen.

  2. 2

    Dedizierter VIP-Manager

    Ein engagierter Leitfaden, um sicherzustellen, dass jeder Besuch mit Lösungen und der Unterstützung, die Sie wünschen, begegnet wird.

  3. 3

    VIP Cashback

    Genießen Sie jede Woche bis zu 20% zurück, ohne Umsatzbedingungen - Belohnungen, um Ihr Glück strahlen zu lassen.

  4. 4

    VIP Transfer Programm

    Bereits VIP anderswo? Wir passen Ihr Level sofort an - Fu Bao erkennt Ihren Erfolg.

  5. 5

    Weltklasse-Hospitalität

    Fühlen Sie sich wie der Ehrengast mit maßgeschneiderten Geschenken und Zugang zu exklusiven, nur auf Einladung zugänglichen Veranstaltungen.

Player Intelligence

607 records

What players report about Golden Panda Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

55

82% resolved, of those with a known outcome

Total reviews

552

Across all review sites

Player rating

2.2 / 5

Trustpilot 2.2

GEO markets

37

Countries stated on 99% of records

Golden Panda Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Golden Panda Casino, the way Player Intelligence PRO computes it.

Since 2024, players have posted 55 complaints and 552 reviews about Golden Panda Casino on 5 sites. In the 12 months to November 4, 2026, they filed 17 complaints and posted 82 reviews. That is 53% fewer complaints than in the 12 months before (36). Reviews are down 82% on the 12 months before (453). The average review rating fell from 2.34 to 1.55 out of 5 year on year. Of the complaints with a known outcome, 82% were resolved in the last 12 months, against 81% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 33% of the 52 complaints with a labelled problem. Next come “Account closed” (21%) and “Withdrawal refused” (12%). Complaints about “Withdrawal” make up 49% of those with a topic, against 29% across all brands.

Of the 55 complaints with a known outcome, 82% were resolved, against 59% across all brands. That puts Golden Panda Casino 741st of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 85%.

Reviewers give Golden Panda Casino 2.22 out of 5 on average over 552 rated reviews, against 3.44 across all brands. 29% of the ratings are four or five stars, and 66% are one or two. The review sites’ own scores average 2.2 out of 5 on one site. By that score, Golden Panda Casino ranks 3,496th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (63 reviews), “Games” (52 reviews) and “Customer support” (30 reviews). The most common criticism concerns “Withdrawals” (256 reviews), “Customer support” (175 reviews) and “Trust & licence” (149 reviews).

The countries players state most often are Netherlands (25%), France (14%) and United Kingdom (11%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Golden Panda Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay33%17
  • Account closed21%11
  • Withdrawal refused12%6
  • Self-exclusion7.7%4
  • Account blocked5.8%3
  • Deposit not credited5.8%3
  • Bonus winnings confiscated3.8%2
  • Winnings voided3.8%2
  • Other problems7.7%4
Share of the 52 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal49%27
  • Account27%15
  • Responsible gambling7.3%4
  • Bonus5.5%3
  • Deposit5.5%3
  • Other3.6%2
  • KYC / verification1.8%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved82%45
  • Unresolved18%10
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Golden Panda Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Golden Panda Casino against the market
MeasureGolden Panda CasinoAll brands
Complaints resolved82%59%
Average review rating2.223.44
Complaints per 100 reviews1026.4
Share of “Withdrawal” complaints49%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars22%124
  • 4 stars6.2%34
  • 3 stars5.3%29
  • 2 stars2.9%16
  • 1 star63%349
Share of 552 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals12%63
  • Games9.6%52
  • Customer support5.5%30
  • Website & app5%27
  • Trust & licence4.4%24
  • Sportsbook3.1%17
Share of the 542 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals47%256
  • Customer support32%175
  • Trust & licence27%149
  • Account20%106
  • KYC / verification13%69
  • Deposits & payment methods8.7%47
Share of the 542 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Netherlands25%148
  • France14%84
  • United Kingdom11%66
  • Germany9.5%57
  • Sweden8.5%51
  • Canada5.3%32
  • Italy5.2%31
  • United States5.2%31
  • Spain3%18
  • Australia1.3%8
  • Other countries12%74
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261681%561.57
20253187%3682.33
20248–1282.19

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–5462.2 / 5
Casino Guru486–
AskGamblers5––
Casinomeister1––
CasinoReviews1––

Block 13

Latest complaints and reviews

The newest records about Golden Panda Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    United States · Trustpilot

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

  • Complaint

    Account closed

    Unresolved
  • Complaint

    Account blocked

    Resolved

    Sweden · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

5 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot.

Questions about Golden Panda Casino

Who owns Golden Panda Casino?

Golden Panda Casino is operated by SIMBA N.V. and runs under the Diversum Partners affiliate programme.

Is Golden Panda Casino licensed?

Yes. Golden Panda Casino holds 2 licences: Anjouan Gaming Board, Curacao Gaming Control Board.

When was Golden Panda Casino founded?

Golden Panda Casino launched in 2024.

Which currencies does Golden Panda Casino accept?

Currencies listed for Golden Panda Casino: Euros, Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, Dogecoin, Ripple and 5 more. Its site is available in 11 languages: English, German, Spanish, French and 7 more.

What welcome bonuses does Golden Panda Casino offer?

2 welcome offers are listed for Golden Panda Casino. The first on the list is “200% up to €5000 + 50 Free Spins at Golden Panda Casino”, with a 30× wagering requirement.

Which countries is Golden Panda Casino available in?

Golden Panda Casino is listed in 10 markets: Austria, Belgium, Canada, France, Germany, Italy, Poland, Portugal and 2 more.

What bonuses and promotions does Golden Panda Casino run in Austria?

We read 4 live offers for Austria on the Golden Panda Casino site itself.

Does Golden Panda Casino run tournaments and a loyalty programme in Austria?

Yes. The Golden Panda Casino site for Austria lists 3 tournaments. Its loyalty programme for Austria has 5 tiers.

What do players say about Golden Panda Casino?

Players have filed 55 complaints and written 552 reviews about Golden Panda Casino. Players rate Golden Panda Casino 2.2 out of 5 on average on the 1 site that publishes a rating.

What do players complain about most at Golden Panda Casino?

“Withdrawal delay” – 33% of the 52 complaints about Golden Panda Casino with a labelled problem. Followed by “Account closed” (21%) and “Withdrawal refused” (12%).

Do players report withdrawal problems at Golden Panda Casino?

Withdrawals are the topic of 27 complaints about Golden Panda Casino: 49% of the 55 with a topic. The most common withdrawal problem is “Withdrawal delay” (63% of them). Of the withdrawal complaints with a known outcome, 85% were resolved.

Does Golden Panda Casino resolve player complaints?

82% of the 55 complaints about Golden Panda Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Golden Panda Casino is 741st. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Golden Panda Casino?

Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 29% of the rated reviews give four or five stars, and 66% give one or two.

How many complaints has Golden Panda Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 17 complaints about Golden Panda Casino. That is 53% fewer than in the 12 months before, when there were 36.

Where do Golden Panda Casino’s players come from?

The countries named most often in complaints and reviews about Golden Panda Casino are Netherlands (25%), France (14%) and United Kingdom (11%).