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Casino profile

Bassbet Casino

Player complaints and reviews about Bassbet Casino, plus its operator (7StarsPartners), licences and welcome offers.

bassbet.com
Capture of the Bassbet Casino website

About

Bassbet Casino belongs to the 7StarsPartners affiliate programme. The site launched in 2024. It holds a licence from Anjouan Gaming Board. The interface is available in 16 languages, including English, German, Spanish, Finnish. 18 account currencies are listed, including Euros, Norwegian kroner, Hungarian forints, Polish zlotys. We list 11 welcome offers.

Bassbet Casino is listed in 18 markets, among them Canada, Germany, France and Belgium. In Hungary, Bassbet Casino accepts 4 payment methods: Playid, Pay by Card, MiFinity and Cryptocurrencies. Its crypto options cover 11 coins, including USDT, Bitcoin Cash, Bitcoin and Ethereum.

Markets

This brand is listed in 18 markets. Pick one to see what it offers there.

Welcome bonuses

11 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Payment methods

33 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Currency not stated on the page

  • Playid

    Other

    –

  • Pay by Card

    Card

    –

  • MiFinity

    E-wallet

    –

  • USDT

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • Bitcoin Cash

    Cryptocurrency

    –

  • Bitcoin Cash

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • Bitcoin

    Cryptocurrency

    –

  • Bitcoin

    Cryptocurrency

    –

  • Ethereum

    Cryptocurrency

    –

  • Ethereum

    Cryptocurrency

    –

  • Litecoin

    Cryptocurrency

    –

  • Litecoin

    Cryptocurrency

    –

  • Tron

    Cryptocurrency

    –

  • Tron

    Cryptocurrency

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  • USDC

    Cryptocurrency

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  • USDC

    Cryptocurrency

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  • BNB

    Cryptocurrency

    –

  • BNB

    Cryptocurrency

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  • Dogecoin

    Cryptocurrency

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  • Dogecoin

    Cryptocurrency

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  • Solana

    Cryptocurrency

    –

  • Solana

    Cryptocurrency

    –

  • USDC

    Cryptocurrency

    –

  • USDC

    Cryptocurrency

    –

  • Cardano

    Cryptocurrency

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  • Cardano

    Cryptocurrency

    –

Cashier read on August 12, 2026

Player Intelligence

440 records

What players report about Bassbet Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

199

96% resolved, of those with a known outcome

Total reviews

241

Across all review sites

Player rating

3.18 / 5

Trustpilot 1.9 · AskGamblers 2.85 · Tribuna 4.8

GEO markets

33

Countries stated on 92% of records

Bassbet Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Bassbet Casino, the way Player Intelligence PRO computes it.

Since 2025, players have posted 199 complaints and 241 reviews about Bassbet Casino on 5 sites. In the 12 months to November 4, 2026, they filed 76 complaints and posted 98 reviews. That is 36% fewer complaints than in the 12 months before (118). Reviews are down 30% on the 12 months before (141). The average review rating fell from 1.99 to 1.98 out of 5 year on year. Of the complaints with a known outcome, 95% were resolved in the last 12 months, against 97% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 60% of the 196 complaints with a labelled problem. Next come “Self-exclusion” (9.7%) and “Account closed” (5.6%). Complaints about “Withdrawal” make up 63% of those with a topic, against 29% across all brands.

Of the 197 complaints with a known outcome, 96% were resolved, against 59% across all brands. That puts Bassbet Casino 127th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 99%.

Reviewers give Bassbet Casino 2.01 out of 5 on average over 230 rated reviews, against 3.44 across all brands. 24% of the ratings are four or five stars, and 75% are one or two. The review sites’ own scores average 3.18 out of 5 across 3 sites. By that score, Bassbet Casino ranks 2,233rd of 4,286 rated casinos. Reviewers most often praise “Customer support” (37 reviews), “Games” (15 reviews) and “Website & app” (12 reviews). The most common criticism concerns “Withdrawals” (110 reviews), “Customer support” (76 reviews) and “Trust & licence” (62 reviews).

The countries players state most often are Germany (34%), Greece (15%) and Italy (14%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Bassbet Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players disliked the slow withdrawal process and the capped withdrawal limits, which made it difficult to access their funds. They also expressed frustration with the lack of responsive customer support and the unclear reasons for changes in their VIP status.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay60%117
  • Self-exclusion9.7%19
  • Account closed5.6%11
  • Account not closed on request5.1%10
  • Account blocked4.1%8
  • Documents rejected or requested again3.1%6
  • Bonus not credited2.6%5
  • Game malfunction2%4
  • Other problems8.2%16
Share of the 196 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal63%126
  • Account15%29
  • Responsible gambling9.5%19
  • KYC / verification5%10
  • Bonus4%8
  • Technical2%4
  • Payments & refunds1%2
  • Customer support0.5%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved95%190
  • Unresolved3.5%7
  • Closed without an outcome0.5%1
  • Open0.5%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Bassbet Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Bassbet Casino against the market
MeasureBassbet CasinoAll brands
Complaints resolved96%59%
Average review rating2.013.44
Complaints per 100 reviews82.626.4
Share of “Withdrawal” complaints63%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars20%46
  • 4 stars3.9%9
  • 3 stars1.3%3
  • 2 stars6.5%15
  • 1 star68%157
Share of 230 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support16%37
  • Games6.7%15
  • Website & app5.3%12
  • Withdrawals4%9
  • Bonuses3.6%8
  • Deposits & payment methods2.2%5
Share of the 225 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals49%110
  • Customer support34%76
  • Trust & licence28%62
  • Bonuses16%36
  • Fairness & RTP10%23
  • Account7.1%16
Share of the 225 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany34%140
  • Greece15%59
  • Italy14%55
  • Spain5.2%21
  • Canada4.2%17
  • Finland2.7%11
  • Austria2.5%10
  • Australia2.5%10
  • France2.5%10
  • Portugal2.5%10
  • Other countries16%63
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20266395%791.84
202513697%1622.09

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru18721–
Trustpilot–2071.9 / 5
AskGamblers1132.85 / 5
Tribuna–104.8 / 5
CasinoReviews1––

Block 13

Latest complaints and reviews

The newest records about Bassbet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    France · Trustpilot

  • Review

    2.0 of 5 stars

  • Complaint

    Withdrawal delay

    Resolved

    Italy · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Greece · Casino Guru

  • Complaint

    Account not closed on request

    Open

    Italy · Casino Guru

6 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about Bassbet Casino

Who owns Bassbet Casino?

Bassbet Casino is operated by Stellar Ltd and runs under the 7StarsPartners affiliate programme.

Is Bassbet Casino licensed?

Yes. Bassbet Casino holds a licence from Anjouan Gaming Board.

When was Bassbet Casino founded?

Bassbet Casino launched in 2024.

Which currencies does Bassbet Casino accept?

Currencies listed for Bassbet Casino: Euros, Norwegian kroner, Hungarian forints, Polish zlotys, New Zealand dollars, Canadian dollars, US dollars, Czech Republic korunas and 10 more. Its site is available in 16 languages: English, German, Spanish, Finnish and 12 more.

What welcome bonuses does Bassbet Casino offer?

11 welcome offers are listed for Bassbet Casino. The first on the list is “100% up to €500 + 200 Free Spins + 1 Bonus Crab, 1st Deposit Welcome Bonus at Bassbet Casino”, with a 35× wagering requirement.

Which countries is Bassbet Casino available in?

Bassbet Casino is listed in 18 markets: Australia, Belgium, Canada, Czechia, Finland, France, Germany, Hungary and 10 more.

Which payment methods does Bassbet Casino accept in Hungary?

The Bassbet Casino cashier for Hungary lists 4 payment methods: Playid, Pay by Card, MiFinity, Cryptocurrencies. For crypto, it takes 11 coins: USDT, Bitcoin Cash, Bitcoin, Ethereum and 7 more.

What do players say about Bassbet Casino?

Players have filed 199 complaints and written 241 reviews about Bassbet Casino. Players rate Bassbet Casino 3.18 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Bassbet Casino?

“Withdrawal delay” – 60% of the 196 complaints about Bassbet Casino with a labelled problem. Followed by “Self-exclusion” (9.7%) and “Account closed” (5.6%).

Do players report withdrawal problems at Bassbet Casino?

Withdrawals are the topic of 126 complaints about Bassbet Casino: 63% of the 199 with a topic. The most common withdrawal problem is “Withdrawal delay” (93% of them). Of the withdrawal complaints with a known outcome, 99% were resolved.

Does Bassbet Casino resolve player complaints?

96% of the 197 complaints about Bassbet Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Bassbet Casino is 127th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Bassbet Casino?

Praised most: “Customer support”, “Games” and “Website & app”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 24% of the rated reviews give four or five stars, and 75% give one or two.

How many complaints has Bassbet Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 76 complaints about Bassbet Casino. That is 36% fewer than in the 12 months before, when there were 118.

Where do Bassbet Casino’s players come from?

The countries named most often in complaints and reviews about Bassbet Casino are Germany (34%), Greece (15%) and Italy (14%).