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Casino profile

CoinCasino

Player complaints and reviews about CoinCasino, plus its operator (Coin Partners), licences and welcome offers.

coincasino.com
coincasino.com
Capture of the CoinCasino website

Profile

Website
coincasino.com
Established
2024
Operator
Coin Partnersaffiliate programme
Company
MIBS N.V. Casinos
Licences
Languages
  • English
  • German
  • Russian
  • Portuguese
  • Italian
  • French
  • Spanish
  • Vietnamese
  • Romanian
  • Korean
  • Chinese
  • Thai
  • Japanese
Currencies
  • Euros
  • US dollars
  • New Zealand dollars
  • Norwegian kroner
  • Canadian dollars
  • Polish zlotys
  • Brazilian reals
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Tether
  • Dogecoin
  • ADA
  • Litecoin
  • TRON
  • USD Coin
  • Ripple

About

CoinCasino belongs to the Coin Partners affiliate programme. The site launched in 2024. It holds licences from Anjouan Gaming Board, Curacao Gaming Control Board. The interface is available in 13 languages, including English, German, Russian, Portuguese. 17 account currencies are listed, including Euros, US dollars, New Zealand dollars, Norwegian kroner. We list one welcome offer.

CoinCasino is listed in 15 markets, among them Canada, Germany, France and Belgium. On the CoinCasino site for Brazil, we found 8 promotions and a loyalty programme with 7 tiers.

Markets

This brand is listed in 15 markets. Pick one to see what it offers there.

Welcome bonuses

1 offer

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

8 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

7 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Are personalised VIP bonuses automatic?

    These offers are not automatic. They are created at the discretion of your VIP manager, who takes into account your recent engagement and play style. The more consistent and active your play, the more rewarding your offers are likely to become over time.

  2. 2

    Como funciona o cashback?

    O cashback é calculado com base nas perdas líquidas durante o período promocional = apostas totais − ganhos − bônus.

  3. 3

    Como me torno elegível a bônus VIP personalizados?

    Seu anfitrião VIP criará bônus personalizados para você.

  4. 4

    How are personalised VIP bonuses calculated?

    Personalised VIP bonuses are tailored individually based on several factors, including your current VIP level, activity, deposit, withdrawals, and previously received bonuses.

  5. 5

    Os benefícios VIP incluem recompensas reais?

    Sim! De eventos exclusivos e presentes a bônus personalizados – nossos níveis superiores vão além das recompensas online.

  6. 6

    Posso transferir meu status VIP de outro cassino?

    Sim, preencha o formulário VIP Match e nossa equipe entrará em contato para ajudar na transferência.

  7. 7

    Termos e Condições

    A qualificação para os níveis VIP baseia-se exclusivamente no volume total de apostas dentro de CoinCasino.com.
    As percentagens de cashback e os valores dos bónus aumentam progressivamente com cada nível VIP.
    O teu cashback é calculado com base na vantagem da casa dos jogos que jogas. Receberás uma parte do teu jogo de volta ao longo do tempo, devolvida como valor real.
    O cashback é calculado exclusivamente com base nas tuas apostas no casino.
    Os bónus, o cashback e as recompensas estão sujeitos a verificação e podem ser ajustados a critério de CoinCasino.com.
    Os bónus VIP personalizados são intransferíveis e emitidos a critério do host VIP.
    A CoinCasino.com reserva-se o direito de modificar, suspender ou encerrar o Programa VIP a qualquer momento.
    Em caso de discrepância entre a versão em inglês destes Termos e qualquer versão traduzida, prevalecerá a versão em inglês.
    A CoinCasino pode alterar o teu nível VIP a qualquer momento com base na tua atividade de jogo. O teu gestor VIP tem plena discrição para decidir todas as alterações de nível VIP. Podes perder o acesso ao teu gestor VIP se não houver atividade suficiente na conta, o que afetará os teus bónus pessoais. Serás informado se o teu nível mudar.
    Nem todos os tipos de jogo contribuem da mesma forma para os requisitos de aposta:
    Slots: 100%
    Live Game Shows: 50%
    Roleta: 5%
    Jogos ao vivo: 15%
    Todos os outros jogos: 20%
    Todos os jogos de dados e arcade: 0%
    Aplicam-se os nossos Termos e Condições gerais de bónus.

Player Intelligence

320 records

What players report about CoinCasino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

66

75% resolved, of those with a known outcome

Total reviews

254

Across all review sites

Player rating

2.72 / 5

Trustpilot 1.8 · AskGamblers 1.65 · Tribuna 4.7

GEO markets

63

Countries stated on 87% of records

CoinCasino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about CoinCasino, the way Player Intelligence PRO computes it.

Since 2025, players have posted 66 complaints and 254 reviews about CoinCasino on 7 sites. In the 12 months to November 4, 2026, they filed 43 complaints and posted 148 reviews. That is 105% more complaints than in the 12 months before (21). Reviews are up 44% on the 12 months before (103). The average review rating fell from 1.86 to 1.82 out of 5 year on year. Of the complaints with a known outcome, 76% were resolved in the last 12 months, against 71% in the 12 months before.

The problem players report most often is “Account closed”: 28% of the 64 complaints with a labelled problem. Next come “Withdrawal delay” (27%) and “Withdrawal refused” (17%). Complaints about “Withdrawal” make up 42% of those with a topic, against 29% across all brands.

Of the 64 complaints with a known outcome, 75% were resolved, against 59% across all brands. That puts CoinCasino 996th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 89%.

Reviewers give CoinCasino 1.83 out of 5 on average over 254 rated reviews, against 3.44 across all brands. 18% of the ratings are four or five stars, and 78% are one or two. The review sites’ own scores average 2.72 out of 5 across 3 sites. By that score, CoinCasino ranks 2,905th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (29 reviews), “Deposits & payment methods” (14 reviews) and “Games” (12 reviews). The most common criticism concerns “Withdrawals” (129 reviews), “Trust & licence” (111 reviews) and “Customer support” (72 reviews).

The countries players state most often are United States (11%), Netherlands (10%) and Germany (8.3%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about CoinCasino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the smooth and instant deposits, which made funding their accounts easy and hassle-free. They also found the casino to be a good training ground for patience, as the withdrawal process added an element of suspense.

Players were frustrated with the withdrawal process, describing it as slow and often blocked, leading to a feeling of never actually receiving their money. Many reported issues with the KYC process, citing repeated rejections and a lack of clear communication from the casino.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Account closed28%18
  • Withdrawal delay27%17
  • Withdrawal refused17%11
  • Documents rejected or requested again9.4%6
  • Self-exclusion6.3%4
  • Account not closed on request4.7%3
  • Account blocked1.6%1
  • Deposit not credited1.6%1
  • Other problems4.7%3
Share of the 64 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal42%28
  • Account33%22
  • KYC / verification11%7
  • Responsible gambling6.1%4
  • Deposit3%2
  • Other1.5%1
  • Payments & refunds1.5%1
  • Technical1.5%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved73%48
  • Unresolved24%16
  • Closed without an outcome1.5%1
  • Open1.5%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

CoinCasino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

CoinCasino against the market
MeasureCoinCasinoAll brands
Complaints resolved75%59%
Average review rating1.833.44
Complaints per 100 reviews2626.4
Share of “Withdrawal” complaints42%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars13%33
  • 4 stars4.7%12
  • 3 stars4.7%12
  • 2 stars8.7%22
  • 1 star69%175
Share of 254 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals13%29
  • Deposits & payment methods6.1%14
  • Games5.2%12
  • Customer support3.5%8
  • Bonuses2.2%5
  • Website & app2.2%5
Share of the 230 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals56%129
  • Trust & licence48%111
  • Customer support31%72
  • KYC / verification20%47
  • Account17%39
  • Bonuses15%35
Share of the 230 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United States11%31
  • Netherlands10%28
  • Germany8.3%23
  • United Kingdom8.3%23
  • Canada7.2%20
  • Brazil4.3%12
  • Italy3.6%10
  • Australia2.9%8
  • Switzerland2.5%7
  • Spain2.2%6
  • Other countries39%109
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20263873%1251.81
20252778%1291.85

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–2141.8 / 5
Casino Guru533–
Tribuna–324.7 / 5
AskGamblers831.65 / 5
Reclame Aqui32–
CasinoReviews1––
LCB1––

Block 13

Latest complaints and reviews

The newest records about CoinCasino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

    Tribuna

  • Review

    2.0 of 5 stars

    Tribuna

  • Complaint

    Withdrawal delay

    Resolved

    Italy · Casino Guru

  • Complaint

    Account blocked

    Resolved

    Nigeria · Casino Guru

  • Complaint

    Round voided

    Resolved

    Germany · Casino Guru

10 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about CoinCasino

Who owns CoinCasino?

CoinCasino is operated by MIBS N.V. Casinos and runs under the Coin Partners affiliate programme.

Is CoinCasino licensed?

Yes. CoinCasino holds 2 licences: Anjouan Gaming Board, Curacao Gaming Control Board.

When was CoinCasino founded?

CoinCasino launched in 2024.

Which currencies does CoinCasino accept?

Currencies listed for CoinCasino: Euros, US dollars, New Zealand dollars, Norwegian kroner, Canadian dollars, Polish zlotys, Brazilian reals, Bitcoin and 9 more. Its site is available in 13 languages: English, German, Russian, Portuguese and 9 more.

What welcome bonuses does CoinCasino offer?

One welcome offer is listed for CoinCasino. The first on the list is “200% up to $30000 + up to 50 Free Spins at CoinCasino”, with a 60× wagering requirement.

Which countries is CoinCasino available in?

CoinCasino is listed in 15 markets: Belgium, Brazil, Canada, China, France, Germany, Italy, Japan and 7 more.

What bonuses and promotions does CoinCasino run in Brazil?

We read 8 live offers for Brazil on the CoinCasino site itself.

Does CoinCasino have a loyalty programme in Brazil?

Yes. Its loyalty programme for Brazil has 7 tiers.

What do players say about CoinCasino?

Players have filed 66 complaints and written 254 reviews about CoinCasino. Players rate CoinCasino 2.72 out of 5 on average across the 3 sites that publish one.

What do players complain about most at CoinCasino?

“Account closed” – 28% of the 64 complaints about CoinCasino with a labelled problem. Followed by “Withdrawal delay” (27%) and “Withdrawal refused” (17%).

Do players report withdrawal problems at CoinCasino?

Withdrawals are the topic of 28 complaints about CoinCasino: 42% of the 66 with a topic. The most common withdrawal problem is “Withdrawal delay” (61% of them). Of the withdrawal complaints with a known outcome, 89% were resolved.

Does CoinCasino resolve player complaints?

75% of the 64 complaints about CoinCasino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, CoinCasino is 996th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about CoinCasino?

Praised most: “Withdrawals”, “Deposits & payment methods” and “Games”. Criticised most: “Withdrawals”, “Trust & licence” and “Customer support”. 18% of the rated reviews give four or five stars, and 78% give one or two.

How many complaints has CoinCasino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 43 complaints about CoinCasino. That is 105% more than in the 12 months before, when there were 21.

Where do CoinCasino’s players come from?

The countries named most often in complaints and reviews about CoinCasino are United States (11%), Netherlands (10%) and Germany (8.3%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with CoinCasino, and ones players rate about the same.