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Genting Casino in Spain

Player complaints and reviews about Genting Casino, plus its operator (Prime Partners), licences and welcome offers.

gentingcasino.com
Capture of the Genting Casino website

About

On the Genting Casino site for Spain, we found 6 promotions.

Genting Casino belongs to the Prime Partners affiliate programme. The site launched in 2021. It holds licences from Danish Gambling Authority, Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission. The interface is available in 6 languages, including English, Swedish, Danish, German. 11 account currencies are listed, including Euros, British pounds sterling, Swedish kronor, Danish krone. We list 2 welcome offers.

Markets

This brand is listed in 10 markets. Pick one to see what it offers there.

Welcome bonuses

2 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

6 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player complaints and reviews in Spain

84 records

84 of the 3,883 records about Genting Casino come from players who state they are in Spain. The figures below are theirs alone; the casino page covers every market.

Total complaints

1

Fewer than 5 with a known outcome

Total reviews

83

Across all review sites

Player rating

4.23 / 5

83 ratings by these players

Share of all records

2.2%

of 3,883 about Genting Casino

What players in Spain say about Genting Casino

Players in Spain have filed 1 complaint and written 83 reviews about Genting Casino. That is 2.2% of the 3,883 records about it from every market. Complaints make up 1.2% of their records, against 0.5% across all markets. Their reviews rate it 4.23 out of 5 on average (83 ratings), against 2.99 across all markets. 17% of their rated reviews give one or two stars; across all markets the share is 46%.

In the last 12 months: no complaints and 2 reviews.

A player counts as being in Spain when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Genting Casino in Spain, or compare the market with another one.

Spain and all markets
FigureSpainAll markets
Complaints among all records1.2%0.5%
Average review rating, out of 54.232.99
Reviews rated 1–2 stars17%46%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2025
Complaints count

Block 02

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20222023202420252026
Reviews count

Block 03

Review stars

How the rated reviews split by star.

  • 5 stars75%62
  • 4 stars6%5
  • 3 stars2.4%2
  • 2 stars1.2%1
  • 1 star16%13
Share of 83 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 04

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games20%9
  • Website & app20%9
  • Bonuses11%5
  • Withdrawals11%5
  • Fairness & RTP6.5%3
  • VIP & loyalty2.2%1
Share of the 46 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals17%8
  • Bonuses11%5
  • Customer support11%5
  • KYC / verification6.5%3
  • Fairness & RTP4.3%2
  • Website & app4.3%2
Share of the 46 reviews that name at least one aspect.reviews

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
20242025
Rating history

Block 06

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–1–
20251–283.89
20240–534.38
20220–1–

A dash means too little data for that year.

Block 07

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–81–
Casino Guru12–

Block 08

Latest complaints and reviews

The newest records about Genting Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Spain · Trustpilot

  • Review

    5.0 of 5 stars

    Spain · Trustpilot

  • Review

    1.0 of 5 stars

    Spain · Trustpilot

  • Review

    5.0 of 5 stars

    Spain · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Spain · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Genting Casino in Spain

What bonuses and promotions does Genting Casino run in Spain?

We read 6 live offers for Spain on the Genting Casino site itself.

How many complaints and reviews about Genting Casino come from players in Spain?

84 of the 3,883 complaints and reviews about Genting Casino come from players in Spain. Across all its markets, 20 complaints have a known outcome, and 80% of them were resolved.

Who owns Genting Casino?

Genting Casino is operated by SkillOnNet Ltd. Casinos and runs under the Prime Partners affiliate programme.

Is Genting Casino licensed?

Yes. Genting Casino holds 4 licences: Danish Gambling Authority, Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission.