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Casino profile

DuxCasino

Player complaints and reviews about DuxCasino, plus its operator (Chilli Partners), licences and welcome offers.

duxcasino.com
duxcasino.com
Capture of the DuxCasino website

Profile

Website
duxcasino.com
Established
2020
Operator
Chilli Partnersaffiliate programme
Company
N1 Interactive Ltd. Casinos
Licences
Languages
  • English
  • German
Currencies
  • Euros
  • Canadian dollars
  • US dollars
  • New Zealand dollars
  • Polish zlotys
  • Japanese yen

About

DuxCasino belongs to the Chilli Partners affiliate programme. The site launched in 2020. It holds a licence from Malta Gaming Authority. The interface is available in 2 languages: English, German. 6 account currencies are listed, including Euros, Canadian dollars, US dollars, New Zealand dollars. We list 4 welcome offers.

DuxCasino is listed in 5 markets, among them Canada, Germany, New Zealand and Austria. On the DuxCasino site for Austria, we found 10 promotions.

Markets

This brand is listed in 5 markets. Pick one to see what it offers there.

Welcome bonuses

4 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

10 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Sign-up requirements

2 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Sign in

  1. E-mail
  2. Password

Player Intelligence

504 records

What players report about DuxCasino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

40

95% resolved, of those with a known outcome

Total reviews

464

Across all review sites

Player rating

3.8 / 5

Trustpilot 3.1 · AskGamblers 4.5

GEO markets

23

Countries stated on 80% of records

DuxCasino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about DuxCasino, the way Player Intelligence PRO computes it.

Since 2020, players have posted 40 complaints and 464 reviews about DuxCasino on 4 sites. In the 12 months to November 5, 2026, they filed 5 complaints and posted 10 reviews. Reviews are down 23% on the 12 months before (13).

The problem players report most often is “Withdrawal delay”: 18% of the 38 complaints with a labelled problem. Next come “Withdrawal refused” (18%) and “Documents rejected or requested again” (11%). Complaints about “Withdrawal” make up 45% of those with a topic, against 29% across all brands.

Of the 40 complaints with a known outcome, 95% were resolved, against 59% across all brands. That puts DuxCasino 163rd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 100%.

Reviewers give DuxCasino 4.04 out of 5 on average over 460 rated reviews, against 3.44 across all brands. 76% of the ratings are four or five stars, and 21% are one or two. The review sites’ own scores average 3.8 out of 5 across 2 sites. By that score, DuxCasino ranks 1,088th of 4,286 rated casinos. Reviewers most often praise “Customer support” (188 reviews), “Games” (145 reviews) and “Bonuses” (119 reviews). The most common criticism concerns “Customer support” (39 reviews), “Bonuses” (37 reviews) and “Fairness & RTP” (37 reviews).

The countries players state most often are Germany (39%), Netherlands (38%) and Poland (7.2%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about DuxCasino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the easy navigation and attractive design of the platform, making it simple to find their favorite games. They also highlighted the quick processing of withdrawals and friendly customer support as major positives.

Some players noted that the site does not feature all their favorite game providers, which limited their options. Additionally, a few mentioned that navigation could be slow at times compared to other sites.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay18%7
  • Withdrawal refused18%7
  • Documents rejected or requested again11%4
  • Account closed7.9%3
  • Deposit not credited7.9%3
  • Registration5.3%2
  • Verification delay5.3%2
  • Self-exclusion5.3%2
  • Other problems21%8
Share of the 38 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal45%18
  • Account15%6
  • KYC / verification15%6
  • Deposit7.5%3
  • Technical7.5%3
  • Responsible gambling5%2
  • Bonus2.5%1
  • Other2.5%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved95%38
  • Unresolved5%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

DuxCasino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

DuxCasino against the market
MeasureDuxCasinoAll brands
Complaints resolved95%59%
Average review rating4.043.44
Complaints per 100 reviews8.626.4
Share of “Withdrawal” complaints45%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars68%314
  • 4 stars8%37
  • 3 stars3%14
  • 2 stars2.2%10
  • 1 star18%85
Share of 460 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support47%188
  • Games36%145
  • Bonuses30%119
  • Withdrawals27%109
  • Website & app20%82
  • Deposits & payment methods7.7%31
Share of the 403 reviews that name at least one aspect.reviews

Criticised

  • Customer support9.7%39
  • Bonuses9.2%37
  • Fairness & RTP9.2%37
  • Withdrawals8.2%33
  • Trust & licence6.7%27
  • KYC / verification6.2%25
Share of the 403 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany39%159
  • Netherlands38%155
  • Poland7.2%29
  • Austria4.2%17
  • Canada1.7%7
  • Finland1.5%6
  • Ireland1.5%6
  • New Zealand0.7%3
  • Bulgaria0.5%2
  • Cyprus0.5%2
  • Other countries4.7%19
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20264–8–
20256–17–
20243–18–
20234–953.45
20223–2314.24
20211493%894.66
20206–6–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–3603.1 / 5
AskGamblers6904.5 / 5
Casino Guru3214–
CasinoReviews2––

Block 13

Latest complaints and reviews

The newest records about DuxCasino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

  • Review

    1.0 of 5 stars

    Canada · Trustpilot

  • Complaint

    Withdrawal refused

    Resolved

    Sweden · AskGamblers

  • Complaint

    Withdrawal refused

    Resolved

    CasinoReviews

  • Complaint

    Account closed

    Resolved

    Canada · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about DuxCasino

Who owns DuxCasino?

DuxCasino is operated by N1 Interactive Ltd. Casinos and runs under the Chilli Partners affiliate programme.

Is DuxCasino licensed?

Yes. DuxCasino holds a licence from Malta Gaming Authority.

When was DuxCasino founded?

DuxCasino launched in 2020.

Which currencies does DuxCasino accept?

Currencies listed for DuxCasino: Euros, Canadian dollars, US dollars, New Zealand dollars, Polish zlotys, Japanese yen. Its site is available in 2 languages: English, German.

What welcome bonuses does DuxCasino offer?

4 welcome offers are listed for DuxCasino. The first on the list is “100% up to €150 + 150 Bonus Spins, 1st Deposit Bonus at DuxCasino”, with a 40× wagering requirement.

Which countries is DuxCasino available in?

DuxCasino is listed in 5 markets: Austria, Canada, Germany, Japan, New Zealand.

What bonuses and promotions does DuxCasino run in Austria?

We read 10 live offers for Austria on the DuxCasino site itself.

What do players say about DuxCasino?

Players have filed 40 complaints and written 464 reviews about DuxCasino. Players rate DuxCasino 3.8 out of 5 on average across the 2 sites that publish one.

What do players complain about most at DuxCasino?

“Withdrawal delay” – 18% of the 38 complaints about DuxCasino with a labelled problem. Followed by “Withdrawal refused” (18%) and “Documents rejected or requested again” (11%).

Do players report withdrawal problems at DuxCasino?

Withdrawals are the topic of 18 complaints about DuxCasino: 45% of the 40 with a topic. The most common withdrawal problem is “Withdrawal delay” (39% of them). Of the withdrawal complaints with a known outcome, 100% were resolved.

Does DuxCasino resolve player complaints?

95% of the 40 complaints about DuxCasino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, DuxCasino is 163rd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about DuxCasino?

Praised most: “Customer support”, “Games” and “Bonuses”. Criticised most: “Customer support”, “Bonuses” and “Fairness & RTP”. 76% of the rated reviews give four or five stars, and 21% give one or two.

How many complaints has DuxCasino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 5 complaints about DuxCasino.

Where do DuxCasino’s players come from?

The countries named most often in complaints and reviews about DuxCasino are Germany (39%), Netherlands (38%) and Poland (7.2%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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