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Casino profile

Spinmama Casino

Player complaints and reviews about Spinmama Casino, plus its operator (Betmen Affiliates), licences and welcome offers.

spinmama.com
spinmama.com
Capture of the Spinmama Casino website

Profile

Website
spinmama.com
Established
2025
Operator
Betmen Affiliatesaffiliate programme
Company
Terdersoft B.V.
Licences
Languages
  • English
  • German
  • French
  • Italian
  • Spanish
  • Polish
  • Greek
  • Slovak
  • Slovenian
  • Hungarian
  • Czech
  • Portuguese
  • Korean
Currencies
  • Euros
  • Brazilian reals
  • Canadian dollars
  • Norwegian kroner
  • New Zealand dollars
  • Czech Republic korunas
  • South African Rand
  • Bulgarian leva
  • Romanian lei
  • Australian dollars
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Tether
  • Litecoin
  • Dogecoin
  • TRON Show more

About

Spinmama Casino belongs to the Betmen Affiliates affiliate programme. The site launched in 2025. It holds a licence from Curacao Gaming Control Board. The interface is available in 13 languages, including English, German, French, Italian. 17 account currencies are listed, including Euros, Brazilian reals, Canadian dollars, Norwegian kroner. We list 13 welcome offers.

Spinmama Casino is listed in 9 markets, among them Canada, Germany, France and Australia.

Licensee

The company that holds the Curaçao licence for Spinmama Casino, as the licence register names it.

Legal name
Terdersoft B.V.
Curaçao licence reference
OGL/2024/1126/0521
Registration number (Curaçao Chamber of Commerce)
164860

Markets

This brand is listed in 9 markets. Pick one to see what it offers there.

Welcome bonuses

13 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

950 records

What players report about Spinmama Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

17

94% resolved, of those with a known outcome

Total reviews

933

Across all review sites

Player rating

3.8 / 5

Trustpilot 4.1 · Tribuna 3.5

GEO markets

31

Countries stated on 98% of records

Spinmama Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Spinmama Casino, the way Player Intelligence PRO computes it.

Since 2025, players have posted 17 complaints and 933 reviews about Spinmama Casino on 5 sites. In the 12 months to November 5, 2026, they filed 6 complaints and posted 135 reviews. That is 40% fewer complaints than in the 12 months before (10). Reviews are down 83% on the 12 months before (798). The average review rating fell from 4.38 to 2.9 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 31% of the 16 complaints with a labelled problem. Next come “Account blocked” (13%) and “Account closed” (13%). Complaints about “Withdrawal” make up 41% of those with a topic, against 29% across all brands.

Of the 17 complaints with a known outcome, 94% were resolved, against 59% across all brands. That puts Spinmama Casino 202nd of 1,917 casinos with at least 10 such complaints.

Reviewers give Spinmama Casino 4.17 out of 5 on average over 933 rated reviews, against 3.44 across all brands. 79% of the ratings are four or five stars, and 18% are one or two. The review sites’ own scores average 3.8 out of 5 across 2 sites. By that score, Spinmama Casino ranks 1,088th of 4,286 rated casinos. Reviewers most often praise “Customer support” (233 reviews), “Games” (137 reviews) and “Bonuses” (67 reviews). The most common criticism concerns “Withdrawals” (96 reviews), “Customer support” (58 reviews) and “Trust & licence” (47 reviews).

The countries players state most often are France (19%), Italy (16%) and Spain (15%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Spinmama Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay31%5
  • Account blocked13%2
  • Account closed13%2
  • Deposit not credited13%2
  • Bonus not credited6.3%1
  • Documents rejected or requested again6.3%1
  • Self-exclusion6.3%1
  • Withdrawal refused6.3%1
  • Other problems6.3%1
Share of the 16 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal41%7
  • Account24%4
  • Deposit12%2
  • KYC / verification12%2
  • Bonus5.9%1
  • Responsible gambling5.9%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved94%16
  • Unresolved5.9%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Spinmama Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Spinmama Casino against the market
MeasureSpinmama CasinoAll brands
Complaints resolved94%59%
Average review rating4.173.44
Complaints per 100 reviews1.826.4
Share of “Withdrawal” complaints41%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars71%666
  • 4 stars7.2%67
  • 3 stars3.4%32
  • 2 stars2.7%25
  • 1 star15%143
Share of 933 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support38%233
  • Games22%137
  • Bonuses11%67
  • Website & app11%65
  • Withdrawals10%64
  • Trust & licence5.7%35
Share of the 610 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals16%96
  • Customer support9.5%58
  • Trust & licence7.7%47
  • KYC / verification7.2%44
  • Bonuses6.6%40
  • Fairness & RTP5.2%32
Share of the 610 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • France19%181
  • Italy16%153
  • Spain15%137
  • Germany15%136
  • Portugal7.3%68
  • Belgium3.3%31
  • Australia3%28
  • Canada3%28
  • Switzerland2.8%26
  • Austria2.7%25
  • Other countries13%120
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20263–892.85
20251493%8444.3

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–9184.1 / 5
Casino Guru15––
Tribuna–153.5 / 5
AskGamblers1––
CasinoReviews1––

Block 13

Latest complaints and reviews

The newest records about Spinmama Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

    Tribuna

  • Review

    2.0 of 5 stars

    Tribuna

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Account closed

    Resolved

    Italy · Casino Guru

  • Complaint

    Self-exclusion

    Resolved

    Spain · Casino Guru

6 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, Tribuna.

Questions about Spinmama Casino

Who owns Spinmama Casino?

Spinmama Casino is operated by Terdersoft B.V. and runs under the Betmen Affiliates affiliate programme.

Is Spinmama Casino licensed?

Yes. Spinmama Casino holds a licence from Curacao Gaming Control Board.

When was Spinmama Casino founded?

Spinmama Casino launched in 2025.

Which currencies does Spinmama Casino accept?

Currencies listed for Spinmama Casino: Euros, Brazilian reals, Canadian dollars, Norwegian kroner, New Zealand dollars, Czech Republic korunas, South African Rand, Bulgarian leva and 9 more. Its site is available in 13 languages: English, German, French, Italian and 9 more.

What welcome bonuses does Spinmama Casino offer?

13 welcome offers are listed for Spinmama Casino. The first on the list is “50 FREE SPINS on multiple games”, with a 35× wagering requirement.

Which countries is Spinmama Casino available in?

Spinmama Casino is listed in 9 markets: Australia, Austria, Brazil, Canada, France, Germany, Italy, Portugal and 1 more.

What do players say about Spinmama Casino?

Players have filed 17 complaints and written 933 reviews about Spinmama Casino. Players rate Spinmama Casino 3.8 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Spinmama Casino?

“Withdrawal delay” – 31% of the 16 complaints about Spinmama Casino with a labelled problem. Followed by “Account blocked” (13%) and “Account closed” (13%).

Do players report withdrawal problems at Spinmama Casino?

Withdrawals are the topic of 7 complaints about Spinmama Casino: 41% of the 17 with a topic. The most common withdrawal problem is “Withdrawal delay” (71% of them).

Does Spinmama Casino resolve player complaints?

94% of the 17 complaints about Spinmama Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Spinmama Casino is 202nd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Spinmama Casino?

Praised most: “Customer support”, “Games” and “Bonuses”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 79% of the rated reviews give four or five stars, and 18% give one or two.

How many complaints has Spinmama Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 6 complaints about Spinmama Casino. That is 40% fewer than in the 12 months before, when there were 10.

Where do Spinmama Casino’s players come from?

The countries named most often in complaints and reviews about Spinmama Casino are France (19%), Italy (16%) and Spain (15%).

Screenshots

1 page

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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