100% up to €500 + 100 Free Spins, 1st Deposit Welcome Bonus at CandySpinz Casino
- Bonus
- 100%
- Max bonus
- €500
- Min deposit
- €20
- Wagering
- 35xb
- Max bet
- C$10
Wagering applies to the bonus amount.
Casino profile
CandySpinz Casino
Player complaints and reviews about CandySpinz Casino, plus its operator (Chilli Partners), licences and welcome offers.
candyspinz.com
Profile
- Website
- candyspinz.com
- Established
- 2024
- Operator
- Chilli Partnersaffiliate programme
- Company
- Terdersoft B.V.
- Licences
- Languages
- English
- German
- Italian
- Spanish
- French
- Portuguese
- Currencies
- Euros
- Brazilian reals
- Canadian dollars
- Norwegian kroner
- New Zealand dollars
- Czech Republic korunas
- South African Rand
- Bulgarian leva
- Romanian lei
- Australian dollars
- Bitcoin
- Ethereum
- Tether
- TRON Show more
About
CandySpinz Casino belongs to the Chilli Partners affiliate programme. The site launched in 2024. It holds a licence from Curacao Gaming Control Board. The interface is available in 6 languages, including English, German, Italian, Spanish. 14 account currencies are listed, including Euros, Brazilian reals, Canadian dollars, Norwegian kroner. We list 4 welcome offers.
CandySpinz Casino is listed in 13 markets, among them Canada, Germany, France and Belgium.
Licensee
The company that holds the Curaçao licence for CandySpinz Casino, as the licence register names it.
- Legal name
- Terdersoft B.V.
- Curaçao licence reference
- OGL/2024/1126/0521
- Registration number (Curaçao Chamber of Commerce)
- 164860
Markets
This brand is listed in 13 markets. Pick one to see what it offers there.
Welcome bonuses
4 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
75% up to €500 + 100 Free Spins, 3rd Deposit Bonus at CandySpinz Casino
- Bonus
- 75%
- Max bonus
- €500
- Min deposit
- €20
- Wagering
- 35xb
Wagering applies to the bonus amount.
50% up to €500 + 100 Free Spins, 2nd Deposit Bonus at CandySpinz Casino
- Bonus
- 50%
- Max bonus
- €500
- Min deposit
- €20
- Wagering
- 35xb
- Max bet
- C$10
Wagering applies to the bonus amount.
Up to 25% Weekly Cashback Bonus at CandySpinz Casino
- Bonus
- 25%
- Wagering
- 1x
Player Intelligence
516 records
What players report about CandySpinz Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
12
100% resolved, of those with a known outcome
Total reviews
504
Across all review sites
Player rating
4.45 / 5
Trustpilot 4.4 · Tribuna 4.5
GEO markets
19
Countries stated on 97% of records
CandySpinz Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about CandySpinz Casino, the way Player Intelligence PRO computes it.
Since 2024, players have posted 12 complaints and 504 reviews about CandySpinz Casino on 3 sites. In the 12 months to November 4, 2026, they filed no complaints and posted 23 reviews. That is 100% fewer complaints than in the 12 months before (12). Reviews are down 95% on the 12 months before (481). The average review rating fell from 4.37 to 3.04 out of 5 year on year.
The problem players report most often is “Withdrawal delay”: 50% of the 12 complaints with a labelled problem. Next come “Documents rejected or requested again” (17%) and “Withdrawal refused” (17%). Complaints about “Withdrawal” make up 67% of those with a topic, against 29% across all brands.
Of the 12 complaints with a known outcome, 100% were resolved, against 59% across all brands. That puts CandySpinz Casino 1st of 1,917 casinos with at least 10 such complaints.
Reviewers give CandySpinz Casino 4.31 out of 5 on average over 504 rated reviews, against 3.44 across all brands. 83% of the ratings are four or five stars, and 14% are one or two. The review sites’ own scores average 4.45 out of 5 across 2 sites. By that score, CandySpinz Casino ranks 335th of 4,286 rated casinos. Reviewers most often praise “Customer support” (140 reviews), “Games” (74 reviews) and “Website & app” (41 reviews). The most common criticism concerns “Withdrawals” (42 reviews), “Customer support” (22 reviews) and “Trust & licence” (18 reviews).
The countries players state most often are Germany (28%), Italy (16%) and Spain (16%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about CandySpinz Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
12
2025
| Period | Value |
|---|---|
| 2025 | 12 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay50%6
- Documents rejected or requested again17%2
- Withdrawal refused17%2
- Account blocked8.3%1
- Account closed8.3%1
Block 03
Complaint categories
- Withdrawal67%8
- Account17%2
- KYC / verification17%2
Block 04
Complaint status
- Resolved100%12
Block 05
CandySpinz Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | CandySpinz Casino | All brands |
|---|---|---|
| Complaints resolved | 100% | 59% |
| Average review rating | 4.31 | 3.44 |
| Complaints per 100 reviews | 2.4 | 26.4 |
| Share of “Withdrawal” complaints | 67% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
468
202420252026
| Period | Value |
|---|---|
| 2024 | 15 |
| 2025 | 468 |
| 2026 | 21 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars75%377
- 4 stars8.3%42
- 3 stars2.6%13
- 2 stars2%10
- 1 star12%62
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Customer support43%140
- Games23%74
- Website & app13%41
- Bonuses12%40
- Withdrawals10%33
- Fairness & RTP4.7%15
Criticised
- Withdrawals13%42
- Customer support6.8%22
- Trust & licence5.6%18
- Bonuses4.7%15
- KYC / verification3.7%12
- Fairness & RTP3.4%11
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4.53
4.37
2.91
202420252026
| Period | Value |
|---|---|
| 2024 | 4.53 |
| 2025 | 4.37 |
| 2026 | 2.91 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Germany28%141
- Italy16%82
- Spain16%78
- France14%68
- Portugal13%67
- Switzerland4.8%24
- Austria4.6%23
- Belgium0.8%4
- Finland0.4%2
- United States0.4%2
- Other countries1.8%9
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 21 | 2.9 |
| 2025 | 12 | 100% | 468 | 4.37 |
| 2024 | 0 | – | 15 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 489 | 4.4 / 5 |
| Tribuna | – | 15 | 4.5 / 5 |
| Casino Guru | 12 | – | – |
Block 13
Latest complaints and reviews
The newest records about CandySpinz Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
2.0 of 5 stars
- Review
2.0 of 5 stars
- Complaint
Withdrawal refused
ResolvedItaly · Casino Guru
- Complaint
Documents rejected or requested again
ResolvedGermany · Casino Guru
- Complaint
Withdrawal refused
Resolved
4 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, Tribuna.
Questions about CandySpinz Casino
Who owns CandySpinz Casino?
CandySpinz Casino is operated by Terdersoft B.V. and runs under the Chilli Partners affiliate programme.
Is CandySpinz Casino licensed?
Yes. CandySpinz Casino holds a licence from Curacao Gaming Control Board.
When was CandySpinz Casino founded?
CandySpinz Casino launched in 2024.
Which currencies does CandySpinz Casino accept?
Currencies listed for CandySpinz Casino: Euros, Brazilian reals, Canadian dollars, Norwegian kroner, New Zealand dollars, Czech Republic korunas, South African Rand, Bulgarian leva and 6 more. Its site is available in 6 languages: English, German, Italian, Spanish and 2 more.
What welcome bonuses does CandySpinz Casino offer?
4 welcome offers are listed for CandySpinz Casino. The first on the list is “100% up to €500 + 100 Free Spins, 1st Deposit Welcome Bonus at CandySpinz Casino”, with a 35× wagering requirement.
Which countries is CandySpinz Casino available in?
CandySpinz Casino is listed in 13 markets: Australia, Austria, Belgium, Brazil, Canada, Czechia, France, Germany and 5 more.
What do players say about CandySpinz Casino?
Players have filed 12 complaints and written 504 reviews about CandySpinz Casino. Players rate CandySpinz Casino 4.45 out of 5 on average across the 2 sites that publish one.
What do players complain about most at CandySpinz Casino?
“Withdrawal delay” – 50% of the 12 complaints about CandySpinz Casino with a labelled problem. Followed by “Documents rejected or requested again” (17%) and “Withdrawal refused” (17%).
Do players report withdrawal problems at CandySpinz Casino?
Withdrawals are the topic of 8 complaints about CandySpinz Casino: 67% of the 12 with a topic. The most common withdrawal problem is “Withdrawal delay” (75% of them).
Does CandySpinz Casino resolve player complaints?
100% of the 12 complaints about CandySpinz Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, CandySpinz Casino is 1st. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about CandySpinz Casino?
Praised most: “Customer support”, “Games” and “Website & app”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 83% of the rated reviews give four or five stars, and 14% give one or two.
How many complaints has CandySpinz Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed no complaints about CandySpinz Casino. That is 100% fewer than in the 12 months before, when there were 12.
Where do CandySpinz Casino’s players come from?
The countries named most often in complaints and reviews about CandySpinz Casino are Germany (28%), Italy (16%) and Spain (16%).
Screenshots
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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Casinos that share a market, a licence or an operator with CandySpinz Casino, and ones players rate about the same.
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Casinos whose player rating is closest to that of CandySpinz Casino.
