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Casino profile

DuxCasino in Germany

Player complaints and reviews about DuxCasino, plus its operator (Chilli Partners), licences and welcome offers.

duxcasino.com
duxcasino.com
Capture of the DuxCasino website

Profile

Website
duxcasino.com
Established
2020
Operator
Chilli Partnersaffiliate programme
Company
N1 Interactive Ltd. Casinos
Licences
Languages
  • English
  • German
Currencies
  • Euros
  • Canadian dollars
  • US dollars
  • New Zealand dollars
  • Polish zlotys
  • Japanese yen

About

On the DuxCasino site for Germany, we found 10 promotions.

DuxCasino belongs to the Chilli Partners affiliate programme. The site launched in 2020. It holds a licence from Malta Gaming Authority. The interface is available in 2 languages: English, German. 6 account currencies are listed, including Euros, Canadian dollars, US dollars, New Zealand dollars. We list 4 welcome offers.

Markets

This brand is listed in 5 markets. Pick one to see what it offers there.

Welcome bonuses

4 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

10 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Sign-up requirements

2 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Sign in

  1. E-mail
  2. Password

Player complaints and reviews in Germany

159 records

159 of the 504 records about DuxCasino come from players who state they are in Germany. The figures below are theirs alone; the casino page covers every market.

Total complaints

12

100% resolved, of those with a known outcome

Total reviews

147

Across all review sites

Player rating

3.48 / 5

147 ratings by these players

Share of all records

32%

of 504 about DuxCasino

What players in Germany say about DuxCasino

Players in Germany have filed 12 complaints and written 147 reviews about DuxCasino. That is 32% of the 504 records about it from every market. Complaints make up 7.5% of their records, against 7.9% across all markets. Their reviews rate it 3.48 out of 5 on average (147 ratings), against 4.04 across all markets. 36% of their rated reviews give one or two stars; across all markets the share is 21%.

The most common problem in their complaints is “Withdrawal delay”: 25% of 12 complaints with a labelled problem (18% across all markets). 100% of their 12 complaints with a known outcome were resolved, against 95% across all markets. In the last 12 months: no complaints and 1 review.

A player counts as being in Germany when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about DuxCasino in Germany, or compare the market with another one.

What the assistant can do
Germany and all markets
FigureGermanyAll markets
Complaints among all records7.5%7.9%
Resolved, of complaints with a known outcome100%95%
Average review rating, out of 53.484.04
Reviews rated 1–2 stars36%21%
Withdrawal delay, of labelled complaints25%18%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20202021202220232024
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay25%3
  • Withdrawal refused25%3
  • Verification delay17%2
  • Account blocked8.3%1
  • Deposit not credited8.3%1
  • Documents rejected or requested again8.3%1
  • Wrong calculation8.3%1
Share of the 12 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal50%6
  • KYC / verification25%3
  • Account8.3%1
  • Deposit8.3%1
  • Technical8.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved100%12
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars56%83
  • 4 stars4.8%7
  • 3 stars2.7%4
  • 2 stars2%3
  • 1 star34%50
Share of 147 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support45%58
  • Withdrawals21%27
  • Games20%26
  • Bonuses15%19
  • Website & app9.2%12
  • Deposits & payment methods6.9%9
Share of the 130 reviews that name at least one aspect.reviews

Criticised

  • Fairness & RTP20%26
  • Trust & licence15%20
  • Bonuses11%14
  • Withdrawals11%14
  • Customer support8.5%11
  • Deposits & payment methods6.9%9
Share of the 130 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202120222023
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–1–
20250–7–
20241–7–
20231–373.16
20221–823.78
20217–13–
20202–0–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–142–
Casino Guru125–

Block 11

Latest complaints and reviews

The newest records about DuxCasino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

  • Review

    5.0 of 5 stars

    Germany · Trustpilot

  • Complaint

    Withdrawal refused

    Resolved

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Deposit not credited

    Resolved

    Germany · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about DuxCasino in Germany

What bonuses and promotions does DuxCasino run in Germany?

We read 10 live offers for Germany on the DuxCasino site itself.

How many complaints and reviews about DuxCasino come from players in Germany?

159 of the 504 complaints and reviews about DuxCasino come from players in Germany. Across all its markets, 40 complaints have a known outcome, and 95% of them were resolved.

Who owns DuxCasino?

DuxCasino is operated by N1 Interactive Ltd. Casinos and runs under the Chilli Partners affiliate programme.

Is DuxCasino licensed?

Yes. DuxCasino holds a licence from Malta Gaming Authority.

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with DuxCasino, and ones players rate about the same.