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Casino profile

888 Casino

Player complaints and reviews about 888 Casino, plus its operator (Uffiliates), licences and welcome offers.

888casino.com
888casino.com
Capture of the 888 Casino website

Profile

Website
888casino.com
Established
1997
Operator
Uffiliatesaffiliate programme
Company
Virtual Digital Services Limited
Licences
Languages
  • English
  • German
  • French
  • Russian
  • Portuguese
  • Spanish
  • Japanese
  • Chinese
  • Arabic
Currencies
  • Euros
  • British pounds sterling
  • US dollars
  • Canadian dollars

About

888 Casino belongs to the Uffiliates affiliate programme. The site launched in 1997. It holds licences from Alcohol and Gaming Commission of Ontario, Gibraltar Regulatory Authority, Malta Gaming Authority, Portuguese Gambling Regulation and Inspection Service. The interface is available in 9 languages, including English, German, French, Russian. 4 account currencies are listed: Euros, British pounds sterling, US dollars, Canadian dollars. We list 9 welcome offers.

888 Casino is listed in 11 markets, among them Canada, Germany, France and Belgium. On the 888 Casino site for Mexico, we found 4 promotions and a loyalty programme with 3 tiers.

Markets

This brand is listed in 11 markets. Pick one to see what it offers there.

Welcome bonuses

9 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Welcome to a life changing experience – here’s what you’ll get as a VIP Member!

    Notifications
    FreePlay
    Settings
    POKER
    Bonus Policy
    We may offer bonuses and special offers from time to time (including but not limited to FreePlay and Jackpot Vouchers (as defined below), games bonuses and free spins) which are subject to this Bonus Policy, the User Agreement (as applicable to you), and any promotion-specific terms and conditions made available to you (“Promotion Terms”). In the event of a conflict between the terms set in the Bonus Policy, the User Agreement and/or the Promotion Terms (to the extent that the terms apply to a bonus or special offer), the following order of priority shall apply: (i) Promotion Terms; (ii) Bonus Policy; (iii) User Agreement. ALL BONUSES
    The following terms apply to all bonuses offered on 888casino:
    Currencies: 888casino offers play in one of the four following currencies in accordance with the member's personal preference: US Dollars, GBP, Euros or Canadian Dollars. Whenever a currency is mentioned (in connection with bonuses, deposit eligibility, bets, jackpots, etc) it will be calculated in US Dollars and converted to your chosen currency. Wagering requirements: all bonuses are subject to wagering requirements, which are requirements that require you to make wagers totalling a particular value in order to be able to withdraw bonus funds and any winnings associated with those funds:
    Other than with respect to a pending bonus, you may only fulfill any wagering requirements, using Restricted Funds (as defined in point 5 below). Any wagers placed using Available Funds (as defined in point 5 below) will in no way count to fulfilling the wagering requirements. With respect to a pending bonus, you may only fulfill any wagering requirements, using Available Funds and any wagers placed using Restricted Funds will in no way count to fulfilling the wagering requirements. Unless stated otherwise in the applicable Promotion Terms: (i) all non-pending bonuses and any winnings derived from such bonus may only be withdrawn after an amount totalling no less than 30 (thirty) times the initial bonus amount received has been wagered. For example, to withdraw a bonus of $/£/€10 and any related winnings, you need to wager $/£/€300 in Restricted Funds and the entire bonus criteria must be fulfilled; and (ii) all pending bonuses and any winnings derived from such bonus may only be withdrawn after an amount totalling no less than 30 (thirty) times the initial bonus amount received has been wagered. For example, to withdraw a bonus of $/£/€10 and any related winnings, you need to wager $/£/€300 in Available Funds and the entire bonus criteria must be fulfilled. Unless stated otherwise in the applicable Promotion Terms, all bonuses (and any associated winnings) expire within 90 days of the bonus being granted. This means that you must complete the applicable wagering requirements within 90 days of being granted the bonus, otherwise you will forfeit the bonus and any winnings associated with such bonus. If you make a withdrawal request, you will forfeit all of your Restricted Funds (which includes without limitation free spins, FreePlay and jackpot vouchers) and any related winnings with respect to such which have not been converted to Available Funds. GAME CATEGORY
    GAME CONTRIBUTION
    VIDEO SLOTS & SLOTS, SCRATCH CARD, KENO, RACE, ARCADE, DICE AND ALL OTHER GAMES THAT DO NOT APPEAR IN THE TABLE
    100%
    PAI GOW POKER, CARIBBEAN POKER, TRIPLE CARD POKER & POKER TABLE GAMES
    20%
    ALL VERSIONS OF BLACKJACK, HI-LO, ALL VERSIONS OF ROULETTE, BACCARAT, LIVE CASINO GAMES, POWER VIDEO POKER & VIDEO POKER
    10%
    CRAPS
    5%
    Examples:
    If you wager $/£/€500 in Restricted Funds on Video Slots with respect to a non pending bonus, the entire $/£/€ 500 (100%) contributes towards the wagering requirements. If you wager $/£/€ 500 in Available Funds on Caribbean Poker with respect to a pending bonus, $/£/€ 100 (20%) contributes towards the wagering requirements. Low-risk wagering, such as betting on red/black in equal amounts in roulette, will not constitute a valid wager for the purposes of meeting the wagering requirements. Should you have more than one non-pending bonus at any one time for which the wagering requirements have not yet been met, all wagers that you place using Restricted Funds (subject to the above) will contribute to the wagering requirements of the first non-pending bonus received and only on completion of the wagering requirements for that bonus, transfer to the second or subsequent non-pending bonus. Should you have more than one pending bonus at any one time for which the wagering requirements have not yet been met, all wagers that you place using Available Funds (subject to the above) will contribute to the wagering requirements of the first pending bonus received and only on completion of the wagering requirements for that pending bonus, transfer to the second or subsequent pending bonus. For members located in certain jurisdictions, territories and states, certain bonuses (including the Welcome Bonus) may not be available and there may be different wagering requirements for the withdrawal of bonuses and any accumulated winnings. For further details of where this applies, please contact us via Live Chat facility. Eligibility for bonus promotions is limited to one player per household even if there is more than one computer retained at the address. The identity of a user will be determined based on all or any combination of the following: name, mailing address, e-mail address, IP address, payment card number, computer, and any other form of identification that may be required. Bonuses can only be used on certain games. Your account is made up of both “Available Funds” (which may also be referred to on the website as 'Cash Balance', 'Deposit Balance' or 'Deposit Funds') and 'Restricted Funds' (which may also be referred to on the website as 'Bonus Balance'). Your Restricted Funds are the total of bonus funds that have not yet met the applicable wagering requirements and any winnings associated with such bonus funds as well as any free spins, FreePlay, jackpot vouchers, Tournament Tickets, Free Bet Tokens and Profit Boost Tokens. Your Available Funds are those funds that you have deposited and any winnings derived from such funds as well as any bonus funds that have met the applicable wagering requirements. Available Funds can be: (i) used in any applicable game; or (ii) withdrawn at any time in accordance with the Withdrawal Policy. If you have both Available Funds and Restricted Funds in your account, the next wager you make will use Available Funds first. Restricted Funds will only be used once your Available Funds balance is zero. The foregoing will not apply to your use of free spins, FreePlay, jackpot vouchers, Tournament Tickets, Free Bet Tokens and Profit Boost Tokens which you can use at any time. If you have successfully made a real money deposit into your account and you place a wager on casino games using Restricted Funds only and win you will receive, depending on your chosen account currency, up to a maximum of $500/€500/£500 in winnings. If your winnings exceed $500/€500/£500 you will only receive $500/€500/£500. If you have not successfully made a real money deposit into your account and you place a wager on casino games using Restricted Funds and win, you will receive, depending on your chosen account currency, up to a maximum of $100/€100/£100 in winnings. If your winnings exceed $100/€100/£100 you will only receive $100/€100/£100. The limitations set out in points 7 and 8 above do not apply to any verified progressive jackpot prize winnings which are derived from Restricted Funds. Such winnings are uncapped. From July 25th, 2024, you will not be eligible to place a wager or win any progressive jackpot prize using FreePlay or free spins. Until you successfully make a real money deposit into your account, the maximum amount that will be transferred to your Available Funds balance will be $100/€100/£100, subject to you meeting the relevant wagering requirements. The jackpot prizes will not increase as a result of wagers made with Restricted Funds. Only wagers with Available Funds shall increase the jackpot prizes. Please note, that if you do not log in to your account for a period of 90 days, your Comp Points, if any, shall be forfeited to us without further notice and are not refundable. Wagers made by you with Restricted Funds will not count towards the accumulation of Comp Points. For more information on Comp Points please see here. In any calendar month you may only accumulate up to a maximum of 5,000,000 (five million) Comp Points. In the event that in any calendar month you accumulate more than 5,000,000 (five million) Comp Points, such excess Comp Points will be forfeited by you. If you have a pending message on the website's cashier regarding your recent gaming activity, we reserve the right to revoke your eligibility to participate and/or continue to participate in any promotion. In such an event, any bonus and/or other benefit which you have received and/or are eligible to receive under any such promotion shall be forfeited by you.

  2. 2

    As Good as Gold - get even more with VIP Gold Membership!

    *Upgrade requires further review and additional documentation may be required in order to complete this process. *888 reserve the right to amend the comp point conversion rate at any time without prior notice given. *Gifts received in the form of bonuses are in accordance with our Bonus Policy and are rewarded at our discretion.

  3. 3

    The home of the True Elite – the advantages of being a VIP Platinum Member!

    *Upgrade requires further review and additional documentation may be required in order to complete this process. *888 reserve the right to amend the comp point conversion rate at any time without prior notice given. *Gifts received in the form of bonuses are in accordance with our Bonus Policy and are rewarded at our discretion.

Player Intelligence

6,255 records

What players report about 888 Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

758

77% resolved, of those with a known outcome

Total reviews

5,497

Across all review sites

Player rating

3.03 / 5

Trustpilot 1.2 · AskGamblers 2.2 · casino.ru 4.7 · Tribuna 4.0

GEO markets

88

Countries stated on 91% of records

888 Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about 888 Casino, the way Player Intelligence PRO computes it.

Since 2007, players have posted 758 complaints and 5,497 reviews about 888 Casino on 10 sites. In the 12 months to November 4, 2026, they filed 105 complaints and posted 1,130 reviews. That is 48% more complaints than in the 12 months before (71). Reviews are up 45% on the 12 months before (782). The average review rating fell from 1.4 to 1.27 out of 5 year on year. Of the complaints with a known outcome, 49% were resolved in the last 12 months, against 72% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 39% of the 685 complaints with a labelled problem. Next come “Account blocked” (14%) and “Withdrawal refused” (9.2%). Complaints about “Withdrawal” make up 48% of those with a topic, against 29% across all brands.

Of the 695 complaints with a known outcome, 77% were resolved, against 59% across all brands. That puts 888 Casino 914th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 78%.

Reviewers give 888 Casino 1.65 out of 5 on average over 5,465 rated reviews, against 3.44 across all brands. 15% of the ratings are four or five stars, and 82% are one or two. The review sites’ own scores average 3.03 out of 5 across 4 sites. By that score, 888 Casino ranks 2,404th of 4,286 rated casinos. Reviewers most often praise “Games” (383 reviews), “Withdrawals” (376 reviews) and “Website & app” (270 reviews). The most common criticism concerns “Withdrawals” (1,953 reviews), “Customer support” (1,757 reviews) and “Fairness & RTP” (1,172 reviews).

The countries players state most often are United Kingdom (43%), Italy (21%) and Canada (8.2%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about 888 Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciate the variety of bonuses, free spins, and special promotions offered by 888 Casino, enhancing their overall gaming experience. Many also highlight the quick withdrawal times, with some reporting withdrawals processed in less than 24 hours.

Players dislike that the live chat support is not available 24/7 and that email responses can be slow or absent. Additionally, there is frustration regarding the lack of clarity on how to gain an invitation to the 888 VIP club.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2007200920112013201520172019202120232026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay39%270
  • Account blocked14%94
  • Withdrawal refused9.2%63
  • Documents rejected or requested again7.7%53
  • Verification delay6.6%45
  • Account closed6.4%44
  • Game malfunction2.8%19
  • Wrong calculation2.2%15
  • Other problems12%82
Share of the 685 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal48%365
  • Account19%143
  • KYC / verification17%126
  • Technical5.3%40
  • Payments & refunds3.8%29
  • Deposit2.5%19
  • Bonus2.1%16
  • Other1.8%14
  • Responsible gambling0.7%5
Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved71%538
  • Unresolved21%157
  • Open7.5%57
  • Status we do not recognise yet0.7%5
  • Closed without an outcome0.1%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

888 Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

888 Casino against the market
Measure888 CasinoAll brands
Complaints resolved77%59%
Average review rating1.653.44
Complaints per 100 reviews13.826.4
Share of “Withdrawal” complaints48%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201020122014201620182020202220242026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars11%603
  • 4 stars4.4%242
  • 3 stars2.8%152
  • 2 stars3.3%181
  • 1 star78%4,287
Share of 5,465 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games7.3%383
  • Withdrawals7.2%376
  • Website & app5.2%270
  • Bonuses4.1%215
  • Customer support3.2%165
  • Trust & licence2%103
Share of the 5,211 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals37%1,953
  • Customer support34%1,757
  • Fairness & RTP22%1,172
  • Bonuses19%965
  • Account17%908
  • KYC / verification17%867
Share of the 5,211 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20102011201220132014201520162017201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom43%2,461
  • Italy21%1,224
  • Canada8.2%471
  • Denmark4.8%273
  • Germany4.3%248
  • Ireland2.5%143
  • Netherlands1.7%96
  • Brazil1.6%91
  • Austria1.3%76
  • Spain1.2%70
  • Other countries9.8%561
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20269249%9491.26
20259651%8711.37
202411473%7581.28
202310478%7311.4
20224785%5351.53
20213382%5431.69
20206297%3631.72
20194794%1601.6
20182492%661.56
201727100%892.51
201627100%1613.9
20152893%644.28
20144582%1164.53
20131–414.62
20124–464.86
20111–3–
20100–1–
20081–0–
20071–0–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–5,2971.2 / 5
AskGamblers4281502.2 / 5
Casino Guru225––
Reclame Aqui616–
CasinoReviews21––
latestcasinobonuses.bet316–
Casinomeister18––
casino.ru–144.7 / 5
Tribuna–144.0 / 5
forum-casino.com2––

Block 13

Latest complaints and reviews

The newest records about 888 Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Canada · Trustpilot

  • Review

    1.0 of 5 stars

    Denmark · Trustpilot

  • Complaint

    Withdrawal refused

    Open

    Brazil · Reclame Aqui

  • Complaint

    Withdrawal delay

    Resolved

    Portugal · Casino Guru

  • Complaint

    Payments & refunds

    Unresolved

    Casinomeister

115 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, casino.ru, Tribuna.

Questions about 888 Casino

Who owns 888 Casino?

888 Casino is operated by Virtual Digital Services Limited and runs under the Uffiliates affiliate programme.

When was 888 Casino founded?

888 Casino launched in 1997.

Which currencies does 888 Casino accept?

Currencies listed for 888 Casino: Euros, British pounds sterling, US dollars, Canadian dollars. Its site is available in 9 languages: English, German, French, Russian and 5 more.

What welcome bonuses does 888 Casino offer?

9 welcome offers are listed for 888 Casino. The first on the list is “50 FREE SPINS on Big Bass Splash”, with a 10× wagering requirement.

Which countries is 888 Casino available in?

888 Casino is listed in 11 markets: Belgium, Canada, China, France, Germany, Japan, Portugal, Russia and 3 more.

What bonuses and promotions does 888 Casino run in Mexico?

We read 4 live offers for Mexico on the 888 Casino site itself.

Does 888 Casino have a loyalty programme in Mexico?

Yes. Its loyalty programme for Mexico has 3 tiers.

What do players say about 888 Casino?

Players have filed 758 complaints and written 5,497 reviews about 888 Casino. Players rate 888 Casino 3.03 out of 5 on average across the 4 sites that publish one.

What do players complain about most at 888 Casino?

“Withdrawal delay” – 39% of the 685 complaints about 888 Casino with a labelled problem. Followed by “Account blocked” (14%) and “Withdrawal refused” (9.2%).

Do players report withdrawal problems at 888 Casino?

Withdrawals are the topic of 365 complaints about 888 Casino: 48% of the 757 with a topic. The most common withdrawal problem is “Withdrawal delay” (74% of them). Of the withdrawal complaints with a known outcome, 78% were resolved.

Does 888 Casino resolve player complaints?

77% of the 695 complaints about 888 Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, 888 Casino is 914th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about 888 Casino?

Praised most: “Games”, “Withdrawals” and “Website & app”. Criticised most: “Withdrawals”, “Customer support” and “Fairness & RTP”. 15% of the rated reviews give four or five stars, and 82% give one or two.

How many complaints has 888 Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 105 complaints about 888 Casino. That is 48% more than in the 12 months before, when there were 71.

Where do 888 Casino’s players come from?

The countries named most often in complaints and reviews about 888 Casino are United Kingdom (43%), Italy (21%) and Canada (8.2%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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Casinos that share a market, a licence or an operator with 888 Casino, and ones players rate about the same.