igamingcpo.com
All casinos

Casino profile

Jackpot City Casino

Player reviews and complaints from independent sites, alongside the facts we have recorded about Jackpot City Casino and its operator (Super Partners).

jackpotcitycasino.com
jackpotcitycasino.com
Capture of the Jackpot City Casino website

Profile

Website
jackpotcitycasino.com
Established
1998
Operator
Super Partnersaffiliate programme
Company
Bayton Limited Casinos
Licences
Languages
  • English
  • Spanish
  • French
  • Portuguese
  • German
  • Norwegian
  • Japanese
  • Greek
  • Russian
  • Korean
  • Thai
  • Italian
  • Turkish
  • Azerbaijani
  • Chinese
  • Arabic
Currencies
  • US dollars
  • Euros
  • Japanese yen
  • Canadian dollars
  • British pounds sterling
  • Norwegian kroner
  • Swedish kronor
  • Malaysian ringgits
  • New Zealand dollars
  • Thai baht
  • South Korean won
  • Polish zlotys
  • Mexican pesos
  • Chilean pesos
  • Argentine pesos
  • Brazilian reals
  • Indian rupees
  • UAE dirhams
  • Bangladeshi takas
  • Azerbaijani manats
  • Qatari rials
  • Bitcoin
  • Tether
  • Ethereum
  • Litecoin
  • USD Coin Show more

About

Jackpot City Casino is an online casino operating under the Super Partners affiliate programme. The site launched in 1998. It holds licences from Alcohol and Gaming Commission of Ontario, Alderney Gambling Control Commission, Kahnawake Gaming Commission, Malta Gaming Authority. The interface is available in 16 languages, among them English, Spanish, French, Portuguese. Accounts can be held in 26 currencies — US dollars, Euros, Japanese yen, Canadian dollars. Our database holds 7 welcome offers.

Markets

This brand is listed in 23 markets. Pick one to see what it offers there.

Welcome bonuses

7 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice — always check them on the casino's own site.

Promotions

8 entries

Read from the casino's own pages. Terms change without notice — check them on the operator's site.

Sign-up requirements

15 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

  1. CountryÅland Islands · Albania · Algeria · Angola … +8
  2. Username
  3. Password
  4. E-mail
  5. Country code+358 Åland Islands · +355 Albania · +213 Algeria · +244 Angola … +8
  6. Phone
  7. First name
  8. Last name
  9. Date of birth
  10. GenderMale · Female
  11. Currency
  12. Address
  13. Address
  14. City
  15. Region

Player Intelligence

10,859 records

What players report about Jackpot City Casino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

221

43% resolved, of those with a known outcome

Total reviews

10,638

Across all review sites

Player rating

3.8 / 5

Trustpilot 4.1 · AskGamblers 2.6 · casino.ru 4.7

GEO markets

59

Countries stated on 98% of records

AI-generated summary of player reviews

Players appreciate the wide selection of games and the easy-to-use layout of the casino. Many also mention the responsive and polite support as a positive aspect of their experience.

Players dislike the generic responses from support that do not address their specific questions and the misleading advertising regarding instant withdrawals. Additionally, there are complaints about restrictions on large wagers and bonuses after multiple withdrawals, as well as a lack of fair play and promotions for regular players.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2008201020122014201620182020202220242026
Complaints count

Block 02

Complaint categories

  • Withdrawal49%107
  • Payments & refunds12%27
  • Account10%22
  • KYC / verification6.8%15
  • Deposit6.4%14
  • Technical4.5%10
  • Bonus4.5%10
  • Other3.6%8
  • Responsible gambling2.7%6
  • Customer support0.5%1
Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 03

Complaint status

  • Unresolved55%121
  • Resolved41%90
  • Status we do not recognise yet2.7%6
  • Closed without an outcome1.4%3
  • Open0.5%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201220132014201520162017201820192020202120222023202420252026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2014201520162017201820192020202120222023202420252026
Rating history

Player ratings from Trustpilot, AskGamblers, casino.ru.

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows — the offers, the payment methods, the lobby — often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.