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Betsafe Casino

Player reviews and complaints from independent sites, alongside the facts we have recorded about Betsafe Casino and its operator (Betsson Group Affiliates).

betsafe.com
betsafe.com
Capture of the Betsafe Casino website

Profile

Website
betsafe.com
Established
2006
Operator
Betsson Group Affiliatesaffiliate programme
Company
BML Group Ltd Casinos
Licences
Languages
  • English
  • Swedish
  • Polish
  • Latvian
  • Estonian
  • Lithuanian
  • Spanish
Currencies
  • Bulgarian leva
  • Canadian dollars
  • Euros
  • New Zealand dollars
  • Peruvian nuevos soles
  • Polish zlotys
  • Swedish kronor
  • US dollars

About

Betsafe Casino is an online casino operating under the Betsson Group Affiliates affiliate programme. The site launched in 2006. It holds licences from Alcohol and Gaming Commission of Ontario, Malta Gaming Authority, Swedish Gambling Authority. The interface is available in 7 languages, among them English, Swedish, Polish, Latvian. Accounts can be held in 8 currencies — Bulgarian leva, Canadian dollars, Euros, New Zealand dollars. Our database holds 2 welcome offers.

Markets

This brand is listed in 9 markets. Pick one to see what it offers there.

Welcome bonuses

2 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice — always check them on the casino's own site.

Player Intelligence

477 records

What players report about Betsafe Casino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

59

77% resolved, of those with a known outcome

Total reviews

418

Across all review sites

Player rating

3.03 / 5

Trustpilot 1.4 · AskGamblers 3.3 · Tribuna 4.4

GEO markets

38

Countries stated on 68% of records

AI-generated summary of player reviews

Players appreciated the excellent online chat support, particularly praising an agent named Marta for her exceptional service. Many believe that other providers should learn from her professionalism and efficiency.

Users expressed concerns about the integrity of the games, alleging that they offer fixed odds and stall withdrawals when players are winning. Additionally, there were complaints about the limited payment options and the inconsistency in refund processing times.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
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201120122013201420152016201720182019202020212022202320242025
Complaints count

Block 02

Complaint categories

  • Withdrawal36%21
  • Account22%13
  • Bonus15%9
  • KYC / verification12%7
  • Other5.1%3
  • Payments & refunds5.1%3
  • Deposit3.4%2
  • Technical1.7%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved73%43
  • Unresolved22%13
  • Status we do not recognise yet5.1%3
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
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2011201220132014201520162017201820192020202120222023202420252026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
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2011201220132014201520162017201820192020202120222023202420252026
Rating history

Player ratings from Trustpilot, AskGamblers, Tribuna.

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows — the offers, the payment methods, the lobby — often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.