100% up to €100 + 150 Free Spins, Welcome Bonus at Betsafe Casino
- Bonus
- 100%
- Max bonus
- €100
- Min deposit
- €10
- Wagering
- 35xb
Wagering applies to the bonus amount.
Casino profile
Betsafe Casino
Player complaints and reviews about Betsafe Casino, plus its operator (Betsson Group Affiliates), licences and welcome offers.
betsafe.com
Profile
- Website
- betsafe.com
- Established
- 2006
- Operator
- Betsson Group Affiliatesaffiliate programme
- Company
- BML Group Ltd Casinos
- Languages
- English
- Swedish
- Polish
- Latvian
- Estonian
- Lithuanian
- Spanish
- Currencies
- Bulgarian leva
- Canadian dollars
- Euros
- New Zealand dollars
- Peruvian nuevos soles
- Polish zlotys
- Swedish kronor
- US dollars
About
Betsafe Casino belongs to the Betsson Group Affiliates affiliate programme. The site launched in 2006. It holds licences from Alcohol and Gaming Commission of Ontario, Malta Gaming Authority, Swedish Gambling Authority. The interface is available in 7 languages, including English, Swedish, Polish, Latvian. 8 account currencies are listed, including Bulgarian leva, Canadian dollars, Euros, New Zealand dollars. We list 4 welcome offers.
Betsafe Casino is listed in 9 markets, among them Canada, Spain, New Zealand and Poland.
Markets
This brand is listed in 9 markets. Pick one to see what it offers there.
Welcome bonuses
4 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to 1000 CAD + 250 Free Spins, Welcome Bonus at Betsafe Casino
- Bonus
- 100%
- Max bonus
- 1000 CAD
- Min deposit
- 20 CAD
- Wagering
- 30xb
- Max bet
- C$8
Wagering applies to the bonus amount.
100 EXTRA SPINS on Gates of Olympus
- Free spins
- 100
- Min deposit
- €20
- Wagering
- 35x
- Max bet
- €6
100 EXTRA SPINS on Pirots 4
- Free spins
- 100
- Min deposit
- 200 kr
- Wagering
- 35x
- Max bet
- 60 kr
Player Intelligence
483 records
What players report about Betsafe Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
60
77% resolved, of those with a known outcome
Total reviews
423
Across all review sites
Player rating
3.03 / 5
Trustpilot 1.4 · AskGamblers 3.3 · Tribuna 4.4
GEO markets
38
Countries stated on 65% of records
Betsafe Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Betsafe Casino, the way Player Intelligence PRO computes it.
Since 2011, players have posted 60 complaints and 423 reviews about Betsafe Casino on 7 sites. In the 12 months to November 4, 2026, they filed 1 complaint and posted 24 reviews. Reviews are up 50% on the 12 months before (16).
The problem players report most often is “Withdrawal delay”: 26% of the 54 complaints with a labelled problem. Next come “Account closed” (17%) and “Bonus winnings confiscated” (13%). Complaints about “Withdrawal” make up 38% of those with a topic, against 29% across all brands.
Of the 57 complaints with a known outcome, 77% were resolved, against 59% across all brands. That puts Betsafe Casino 920th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 95%.
Reviewers give Betsafe Casino 2.07 out of 5 on average over 400 rated reviews, against 3.44 across all brands. 26% of the ratings are four or five stars, and 68% are one or two. The review sites’ own scores average 3.03 out of 5 across 3 sites. By that score, Betsafe Casino ranks 2,404th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (92 reviews), “Games” (85 reviews) and “Customer support” (68 reviews). The most common criticism concerns “Withdrawals” (135 reviews), “Bonuses” (99 reviews) and “Customer support” (95 reviews).
The countries players state most often are United Kingdom (17%), Canada (14%) and Denmark (13%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Betsafe Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players appreciated the excellent online chat support, particularly praising an agent named Marta for her exceptional service. Many believe that other providers should learn from her professionalism and efficiency.
Users expressed concerns about the integrity of the games, alleging that they offer fixed odds and stall withdrawals when players are winning. Additionally, there were complaints about the limited payment options and the inconsistency in refund processing times.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
8
2011201220132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2011 | 2 |
| 2012 | 0 |
| 2013 | 2 |
| 2014 | 4 |
| 2015 | 3 |
| 2016 | 6 |
| 2017 | 3 |
| 2018 | 1 |
| 2019 | 5 |
| 2020 | 8 |
| 2021 | 6 |
| 2022 | 3 |
| 2023 | 4 |
| 2024 | 8 |
| 2025 | 4 |
| 2026 | 1 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay26%14
- Account closed17%9
- Bonus winnings confiscated13%7
- Withdrawal refused11%6
- Account blocked7.4%4
- Documents rejected or requested again5.6%3
- Deposit refund3.7%2
- Verification delay3.7%2
- Other problems13%7
Block 03
Complaint categories
- Withdrawal38%23
- Account22%13
- Bonus13%8
- KYC / verification12%7
- Other5%3
- Payments & refunds5%3
- Deposit3.3%2
- Technical1.7%1
Block 04
Complaint status
- Resolved73%44
- Unresolved22%13
- Status we do not recognise yet5%3
Block 05
Betsafe Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Betsafe Casino | All brands |
|---|---|---|
| Complaints resolved | 77% | 59% |
| Average review rating | 2.07 | 3.44 |
| Complaints per 100 reviews | 14.2 | 26.4 |
| Share of “Withdrawal” complaints | 38% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
55
2011201220132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2011 | 1 |
| 2012 | 10 |
| 2013 | 12 |
| 2014 | 14 |
| 2015 | 23 |
| 2016 | 34 |
| 2017 | 37 |
| 2018 | 32 |
| 2019 | 35 |
| 2020 | 36 |
| 2021 | 55 |
| 2022 | 35 |
| 2023 | 33 |
| 2024 | 29 |
| 2025 | 14 |
| 2026 | 23 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars18%71
- 4 stars8%32
- 3 stars6.5%26
- 2 stars5.3%21
- 1 star63%250
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Withdrawals23%92
- Games21%85
- Customer support17%68
- Bonuses13%53
- Website & app13%52
- Deposits & payment methods6.7%27
Criticised
- Withdrawals33%135
- Bonuses25%99
- Customer support24%95
- Trust & licence16%64
- KYC / verification12%47
- Account10%42
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
5
1.6
1
1.92
3.28
1.82
1.79
2.17
1.84
2.07
2.2
2.3
2.08
1.71
1.36
2.28
2011201220132014201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2011 | 5 |
| 2012 | 1.6 |
| 2013 | 1 |
| 2014 | 1.92 |
| 2015 | 3.28 |
| 2016 | 1.82 |
| 2017 | 1.79 |
| 2018 | 2.17 |
| 2019 | 1.84 |
| 2020 | 2.07 |
| 2021 | 2.2 |
| 2022 | 2.3 |
| 2023 | 2.08 |
| 2024 | 1.71 |
| 2025 | 1.36 |
| 2026 | 2.28 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom17%54
- Canada14%45
- Denmark13%41
- Sweden7%22
- Latvia6.3%20
- Norway5.7%18
- Estonia5.1%16
- Ireland4.7%15
- Finland3.8%12
- Germany2.2%7
- Other countries21%66
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 1 | – | 23 | 2.28 |
| 2025 | 4 | – | 14 | – |
| 2024 | 8 | – | 29 | 1.71 |
| 2023 | 4 | – | 33 | 2.08 |
| 2022 | 3 | – | 35 | 2.3 |
| 2021 | 6 | – | 55 | 2.2 |
| 2020 | 8 | – | 36 | 2.07 |
| 2019 | 5 | – | 35 | 1.84 |
| 2018 | 1 | – | 32 | 2.17 |
| 2017 | 3 | – | 37 | 1.79 |
| 2016 | 6 | – | 34 | 1.82 |
| 2015 | 3 | – | 23 | 3.28 |
| 2014 | 4 | – | 14 | – |
| 2013 | 2 | – | 12 | – |
| 2012 | 0 | – | 10 | – |
| 2011 | 2 | – | 1 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 275 | 1.4 / 5 |
| AskGamblers | 32 | 108 | 3.3 / 5 |
| Casino Guru | 12 | 10 | – |
| latestcasinobonuses.bet | 1 | 20 | – |
| Tribuna | – | 10 | 4.4 / 5 |
| Casinomeister | 8 | – | – |
| CasinoReviews | 7 | – | – |
Block 13
Latest complaints and reviews
The newest records about Betsafe Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
2.0 of 5 stars
- Review
1.0 of 5 stars
Latvia · Trustpilot
- Complaint
Withdrawal delay
ResolvedFinland · Casino Guru
- Complaint
Withdrawal delay
ResolvedFinland · Casino Guru
- Complaint
Bonus winnings confiscated
UnresolvedCanada · Casino Guru
4 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers, Tribuna.
Questions about Betsafe Casino
Who owns Betsafe Casino?
Betsafe Casino is operated by BML Group Ltd Casinos and runs under the Betsson Group Affiliates affiliate programme.
Is Betsafe Casino licensed?
Yes. Betsafe Casino holds 3 licences: Alcohol and Gaming Commission of Ontario, Malta Gaming Authority, Swedish Gambling Authority.
When was Betsafe Casino founded?
Betsafe Casino launched in 2006.
Which currencies does Betsafe Casino accept?
Currencies listed for Betsafe Casino: Bulgarian leva, Canadian dollars, Euros, New Zealand dollars, Peruvian nuevos soles, Polish zlotys, Swedish kronor, US dollars. Its site is available in 7 languages: English, Swedish, Polish, Latvian and 3 more.
What welcome bonuses does Betsafe Casino offer?
4 welcome offers are listed for Betsafe Casino. The first on the list is “100% up to €100 + 150 Free Spins, Welcome Bonus at Betsafe Casino”, with a 35× wagering requirement.
Which countries is Betsafe Casino available in?
Betsafe Casino is listed in 9 markets: Canada, Estonia, Latvia, Lithuania, New Zealand, Peru, Poland, Spain and 1 more.
What do players say about Betsafe Casino?
Players have filed 60 complaints and written 423 reviews about Betsafe Casino. Players rate Betsafe Casino 3.03 out of 5 on average across the 3 sites that publish one.
What do players complain about most at Betsafe Casino?
“Withdrawal delay” – 26% of the 54 complaints about Betsafe Casino with a labelled problem. Followed by “Account closed” (17%) and “Bonus winnings confiscated” (13%).
Do players report withdrawal problems at Betsafe Casino?
Withdrawals are the topic of 23 complaints about Betsafe Casino: 38% of the 60 with a topic. The most common withdrawal problem is “Withdrawal delay” (61% of them). Of the withdrawal complaints with a known outcome, 95% were resolved.
Does Betsafe Casino resolve player complaints?
77% of the 57 complaints about Betsafe Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Betsafe Casino is 920th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Betsafe Casino?
Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 26% of the rated reviews give four or five stars, and 68% give one or two.
How many complaints has Betsafe Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 1 complaint about Betsafe Casino.
Where do Betsafe Casino’s players come from?
The countries named most often in complaints and reviews about Betsafe Casino are United Kingdom (17%), Canada (14%) and Denmark (13%).
Screenshots
4 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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Casinos that share a market, a licence or an operator with Betsafe Casino, and ones players rate about the same.
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Casinos whose player rating is closest to that of Betsafe Casino.
