Casino profile

AceLucky Casino

Player complaints and reviews about AceLucky Casino, plus its operator (AceLucky Casino Affiliates), licences and welcome offers.

aceluckycasino.com

About

AceLucky Casino belongs to the AceLucky Casino Affiliates affiliate programme. The site launched in 2016. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 2 languages: English, German. 5 account currencies are listed, including Australian dollars, Canadian dollars, Euros, British pounds sterling.

AceLucky Casino is listed in 4 markets: Canada, Germany, Australia and United Kingdom.

Markets

This brand is listed in 4 markets. Pick one to see what it offers there.

Player Intelligence

14 records

What players report about AceLucky Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

50% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

3.03 / 5

AskGamblers 2.75 · Trustpilot 3.3

GEO markets

Countries stated on 29% of records

AceLucky Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about AceLucky Casino, the way Player Intelligence PRO computes it.

Since 2017, players have posted 4 complaints and 10 reviews about AceLucky Casino on 4 sites. In the 12 months to November 5, 2026, they filed no complaints and posted 1 review.

The review sites’ own scores average 3.03 out of 5 across 2 sites. By that score, AceLucky Casino ranks 2,404th of 4,286 rated casinos.

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,907 brands Player Intelligence tracks.

Ask the AI analyst about AceLucky Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

2018201920202021

Complaints count

Period	Value
2018	1
2019	1
2020	1
2021	1

Block 02

Complaint categories

Withdrawal75%3
Account25%1

Share of complaints by category.complaints

Block 03

Complaint status

Resolved50%2
Unresolved50%2

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

2017201820192020202120222023202420252026

Reviews count

Period	Value
2017	1
2018	2
2019	2
2020	4
2021	0
2022	0
2023	0
2024	0
2025	0
2026	1

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

1.25

2.75

2017201820192020202120222023202420252026

Rating history

Period	Value
2017	4
2018	1.25
2019	2.75
2020	3
2021	0
2022	0
2023	0
2024	0
2025	0
2026	1

Block 06

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United Kingdom50%2
Finland25%1
South Africa25%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 07

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	0	–	1	–
2021	1	–	0	–
2020	1	–	4	–
2019	1	–	2	–
2018	1	–	2	–
2017	0	–	1	–

A dash means too little data for that year.

Block 08

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
AskGamblers	1	8	2.75 / 5
Casino Guru	2	–	–
Trustpilot	–	2	3.3 / 5
latestcasinobonuses.bet	1	–	–

Block 09

Latest complaints and reviews

The newest records about AceLucky Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewMay 18, 2026
1.0 of 5 stars
South Africa · Trustpilot
ComplaintNov 4, 2021
Account blocked
Resolved
United Kingdom · Casino Guru
ComplaintJul 31, 2020
Withdrawal delay
Resolved
Finland · Casino Guru
ReviewJan 17, 2020
2.0 of 5 stars
United Kingdom · Trustpilot
ComplaintApr 17, 2018
Withdrawal refused
Unresolved
Russia · latestcasinobonuses.bet

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from AskGamblers, Trustpilot.

Questions about AceLucky Casino

Who owns AceLucky Casino?

AceLucky Casino is operated by ProgressPlay Limited and runs under the AceLucky Casino Affiliates affiliate programme.

Is AceLucky Casino licensed?

Yes. AceLucky Casino holds 2 licences: Malta Gaming Authority, UK Gambling Commission.

When was AceLucky Casino founded?

AceLucky Casino launched in 2016.

Which currencies does AceLucky Casino accept?

Currencies listed for AceLucky Casino: Australian dollars, Canadian dollars, Euros, British pounds sterling, US dollars. Its site is available in 2 languages: English, German.

Which countries is AceLucky Casino available in?

AceLucky Casino is listed in 4 markets: Australia, Canada, Germany, United Kingdom.

What do players say about AceLucky Casino?

Players have filed 4 complaints and written 10 reviews about AceLucky Casino. Players rate AceLucky Casino 3.03 out of 5 on average across the 2 sites that publish one.