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Casino profile

Sloty Casino

Player complaints and reviews about Sloty Casino, plus its operator (Genesis Affiliate), licences and welcome offers.

sloty.com
Capture of the Sloty Casino website

About

Sloty Casino belongs to the Genesis Affiliate affiliate programme. The site launched in 2017. It holds licences from Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission. The interface is available in 5 languages, including English, Finnish, German, Norwegian. 22 account currencies are listed, including Australian dollars, Bulgarian leva, Canadian dollars, Czech Republic korunas.

Sloty Casino is listed in 12 markets, among them Canada, Germany, Australia and United Kingdom.

Markets

This brand is listed in 12 markets. Pick one to see what it offers there.

Player Intelligence

345 records

What players report about Sloty Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

100

86% resolved, of those with a known outcome

Total reviews

245

Across all review sites

Player rating

2.73 / 5

Trustpilot 2.5 · AskGamblers 2.95

GEO markets

18

Countries stated on 57% of records

Sloty Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Sloty Casino, the way Player Intelligence PRO computes it.

Since 2017, players have posted 100 complaints and 245 reviews about Sloty Casino on 4 sites. In the 12 months to November 4, 2026, they filed no complaints and posted no reviews.

The problem players report most often is “Withdrawal delay”: 64% of the 90 complaints with a labelled problem. Next come “Withdrawal refused” (7.8%) and “Bonus winnings confiscated” (6.7%). Complaints about “Withdrawal” make up 73% of those with a topic, against 29% across all brands.

Of the 100 complaints with a known outcome, 86% were resolved, against 59% across all brands. That puts Sloty Casino 567th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 90%.

Reviewers give Sloty Casino 2.38 out of 5 on average over 245 rated reviews, against 3.44 across all brands. 35% of the ratings are four or five stars, and 58% are one or two. The review sites’ own scores average 2.73 out of 5 across 2 sites. By that score, Sloty Casino ranks 2,896th of 4,286 rated casinos. Reviewers most often praise “Games” (73 reviews), “Customer support” (51 reviews) and “Website & app” (43 reviews). The most common criticism concerns “Withdrawals” (131 reviews), “Customer support” (83 reviews) and “KYC / verification” (63 reviews).

The countries players state most often are United Kingdom (69%), Germany (8.1%) and Canada (7.6%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Sloty Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2017201820192020202120222023
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay64%58
  • Withdrawal refused7.8%7
  • Bonus winnings confiscated6.7%6
  • Verification delay4.4%4
  • Documents rejected or requested again4.4%4
  • Deposit not credited3.3%3
  • Self-exclusion2.2%2
  • Account blocked1.1%1
  • Other problems5.6%5
Share of the 90 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal73%73
  • KYC / verification9%9
  • Bonus8%8
  • Deposit4%4
  • Responsible gambling2%2
  • Account1%1
  • Other1%1
  • Payments & refunds1%1
  • Technical1%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved86%86
  • Unresolved14%14
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Sloty Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Sloty Casino against the market
MeasureSloty CasinoAll brands
Complaints resolved86%59%
Average review rating2.383.44
Complaints per 100 reviews40.826.4
Share of “Withdrawal” complaints73%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201720182019202020212022202320242025
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars22%54
  • 4 stars13%31
  • 3 stars6.9%17
  • 2 stars3.7%9
  • 1 star55%134
Share of 245 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games30%73
  • Customer support21%51
  • Website & app18%43
  • Withdrawals16%39
  • Bonuses12%29
  • KYC / verification7.1%17
Share of the 240 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals55%131
  • Customer support35%83
  • KYC / verification26%63
  • Trust & licence15%37
  • Bonuses13%30
  • Account6.7%16
Share of the 240 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
201720182019202020212022202320242025
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom69%137
  • Germany8.1%16
  • Canada7.6%15
  • Finland3.5%7
  • New Zealand2%4
  • Netherlands1.5%3
  • Sweden1.5%3
  • Austria1%2
  • Norway1%2
  • Estonia0.5%1
  • Other countries4%8
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20250–2–
20240–2–
20231–7–
20228–592.15
202115100%612.49
202025100%421.93
20191587%17–
20183077%422.87
20176–13–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–1742.5 / 5
AskGamblers69702.95 / 5
CasinoReviews26––
Casino Guru51–

Block 13

Latest complaints and reviews

The newest records about Sloty Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Withdrawal refused

    Resolved
  • Complaint

    Withdrawal refused

    Resolved

    Finland · Casino Guru

  • Complaint

    Bonus winnings confiscated

    Resolved

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Sloty Casino

Who owns Sloty Casino?

Sloty Casino is operated by Genesis Global Limited and runs under the Genesis Affiliate affiliate programme.

Is Sloty Casino licensed?

Yes. Sloty Casino holds 3 licences: Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission.

When was Sloty Casino founded?

Sloty Casino launched in 2017.

Which currencies does Sloty Casino accept?

Currencies listed for Sloty Casino: Australian dollars, Bulgarian leva, Canadian dollars, Czech Republic korunas, Danish krone, Euros, British pounds sterling, Georgian laris and 14 more. Its site is available in 5 languages: English, Finnish, German, Norwegian and 1 more.

Which countries is Sloty Casino available in?

Sloty Casino is listed in 12 markets: Australia, Canada, Czechia, Finland, Germany, Mexico, Nigeria, Norway and 4 more.

What do players say about Sloty Casino?

Players have filed 100 complaints and written 245 reviews about Sloty Casino. Players rate Sloty Casino 2.73 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Sloty Casino?

“Withdrawal delay” – 64% of the 90 complaints about Sloty Casino with a labelled problem. Followed by “Withdrawal refused” (7.8%) and “Bonus winnings confiscated” (6.7%).

Do players report withdrawal problems at Sloty Casino?

Withdrawals are the topic of 73 complaints about Sloty Casino: 73% of the 100 with a topic. The most common withdrawal problem is “Withdrawal delay” (79% of them). Of the withdrawal complaints with a known outcome, 90% were resolved.

Does Sloty Casino resolve player complaints?

86% of the 100 complaints about Sloty Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Sloty Casino is 567th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Sloty Casino?

Praised most: “Games”, “Customer support” and “Website & app”. Criticised most: “Withdrawals”, “Customer support” and “KYC / verification”. 35% of the rated reviews give four or five stars, and 58% give one or two.

Where do Sloty Casino’s players come from?

The countries named most often in complaints and reviews about Sloty Casino are United Kingdom (69%), Germany (8.1%) and Canada (7.6%).