igamingcpo.com

Casino profile

Spinit Casino

Player complaints and reviews about Spinit Casino, plus its operator (Genesis Affiliate), licences and welcome offers.

spinit.com
Capture of the Spinit Casino website

About

Spinit Casino belongs to the Genesis Affiliate affiliate programme. The site launched in 2016. It holds licences from Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission. The interface is available in 5 languages, including English, Finnish, German, Norwegian. 20 account currencies are listed, including Canadian dollars, Swiss francs, Chinese yuan, Czech Republic korunas. We list one welcome offer.

Spinit Casino is listed in 12 markets, among them Canada, Germany, United Kingdom and New Zealand. On the Spinit Casino site for Norway, we found 12 promotions and 4 tournaments. In Norway, Spinit Casino accepts 6 payment methods, among them Pay by Card, Revolut, Paysafecard and Neteller. Its crypto options cover 11 coins, including USDT, Bitcoin Cash, Bitcoin and Ethereum.

Markets

This brand is listed in 12 markets. Pick one to see what it offers there.

Welcome bonuses

1 offer

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

12 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Tournaments

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Payment methods

21 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Currency not stated on the page

  • Pay by Card

    Card

    –

  • Revolut

    E-wallet

    –

  • Paysafecard

    Voucher

    –

  • Revolut

    E-wallet

    –

  • Neteller

    E-wallet

    –

  • MiFinity

    E-wallet

    –

  • USDT

    Cryptocurrency

    –

  • Bitcoin Cash

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • USDT

    Cryptocurrency

    –

  • Bitcoin

    Cryptocurrency

    –

  • Ethereum

    Cryptocurrency

    –

  • Litecoin

    Cryptocurrency

    –

  • Tron

    Cryptocurrency

    –

  • USDC

    Cryptocurrency

    –

  • BNB

    Cryptocurrency

    –

  • Dogecoin

    Cryptocurrency

    –

  • Solana

    Cryptocurrency

    –

  • USDC

    Cryptocurrency

    –

  • Cardano

    Cryptocurrency

    –

Cashier read on August 11, 2026

Player Intelligence

406 records

What players report about Spinit Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

164

84% resolved, of those with a known outcome

Total reviews

242

Across all review sites

Player rating

2.82 / 5

Trustpilot 1.7 · AskGamblers 2.25 · Tribuna 4.5

GEO markets

35

Countries stated on 63% of records

Spinit Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Spinit Casino, the way Player Intelligence PRO computes it.

Since 2016, players have posted 164 complaints and 242 reviews about Spinit Casino on 7 sites. In the 12 months to November 4, 2026, they filed 28 complaints and posted 43 reviews. That is 12% more complaints than in the 12 months before (25). Reviews are up 19% on the 12 months before (36). The average review rating rose from 1.83 to 2.09 out of 5 year on year. Of the complaints with a known outcome, 85% were resolved in the last 12 months, against 100% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 55% of the 155 complaints with a labelled problem. Next come “Winnings voided” (6.5%) and “Withdrawal refused” (5.8%). Complaints about “Withdrawal” make up 68% of those with a topic, against 29% across all brands.

Of the 157 complaints with a known outcome, 84% were resolved, against 59% across all brands. That puts Spinit Casino 646th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 93%.

Reviewers give Spinit Casino 2.22 out of 5 on average over 241 rated reviews, against 3.44 across all brands. 29% of the ratings are four or five stars, and 65% are one or two. The review sites’ own scores average 2.82 out of 5 across 3 sites. By that score, Spinit Casino ranks 2,755th of 4,286 rated casinos. Reviewers most often praise “Customer support” (50 reviews), “Games” (49 reviews) and “Withdrawals” (27 reviews). The most common criticism concerns “Withdrawals” (130 reviews), “Customer support” (77 reviews) and “KYC / verification” (55 reviews).

The countries players state most often are United Kingdom (38%), Canada (8.2%) and Finland (5.9%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Spinit Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20162017201820192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay55%85
  • Winnings voided6.5%10
  • Withdrawal refused5.8%9
  • Account blocked4.5%7
  • Documents rejected or requested again4.5%7
  • Bonus winnings confiscated3.9%6
  • Self-exclusion3.9%6
  • Verification delay3.2%5
  • Other problems13%20
Share of the 155 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal68%112
  • Account7.9%13
  • KYC / verification7.3%12
  • Bonus6.7%11
  • Responsible gambling3.7%6
  • Technical2.4%4
  • Other1.8%3
  • Payments & refunds1.2%2
  • Deposit0.6%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved80%132
  • Unresolved15%25
  • No status published3.7%6
  • Open0.6%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Spinit Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Spinit Casino against the market
MeasureSpinit CasinoAll brands
Complaints resolved84%59%
Average review rating2.223.44
Complaints per 100 reviews67.826.4
Share of “Withdrawal” complaints68%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2017201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars23%56
  • 4 stars6.2%15
  • 3 stars5.8%14
  • 2 stars4.6%11
  • 1 star60%145
Share of 241 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support22%50
  • Games21%49
  • Withdrawals12%27
  • Website & app9.5%22
  • Bonuses8.6%20
  • Deposits & payment methods4.7%11
Share of the 232 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals56%130
  • Customer support33%77
  • KYC / verification24%55
  • Trust & licence20%46
  • Account9.5%22
  • Bonuses9.5%22
Share of the 232 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2017201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom38%97
  • Canada8.2%21
  • Finland5.9%15
  • Italy5.9%15
  • Australia5.5%14
  • Norway4.3%11
  • New Zealand4.3%11
  • Germany3.9%10
  • Austria2.3%6
  • Spain2.3%6
  • Other countries20%50
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262583%352.09
202527100%441.89
20241–0–
20234–1–
20229–502.22
20211894%492.81
20202496%271.87
20191377%7–
20187–10–
20172767%19–
20169–0–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–1731.7 / 5
AskGamblers65492.25 / 5
Casino Guru576–
CasinoReviews36––
Tribuna–134.5 / 5
Casinomeister6––
latestcasinobonuses.bet–1–

Block 13

Latest complaints and reviews

The newest records about Spinit Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

  • Review

    1.0 of 5 stars

    France · Trustpilot

  • Complaint

    Withdrawal refused

    Open

    Canada · Casino Guru

  • Complaint

    Account blocked

    Resolved

    Chile · Casino Guru

  • Complaint

    Account blocked

    Resolved

    Italy · Casino Guru

5 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about Spinit Casino

Who owns Spinit Casino?

Spinit Casino is operated by Genesis Global Limited and runs under the Genesis Affiliate affiliate programme.

Is Spinit Casino licensed?

Yes. Spinit Casino holds 3 licences: Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission.

When was Spinit Casino founded?

Spinit Casino launched in 2016.

Which currencies does Spinit Casino accept?

Currencies listed for Spinit Casino: Canadian dollars, Swiss francs, Chinese yuan, Czech Republic korunas, Danish krone, Euros, British pounds sterling, Croatian kunas and 12 more. Its site is available in 5 languages: English, Finnish, German, Norwegian and 1 more.

What welcome bonuses does Spinit Casino offer?

One welcome offer is listed for Spinit Casino. The first on the list is “100% up to C$750 and 200 extra spins”, with a 35× wagering requirement.

Which countries is Spinit Casino available in?

Spinit Casino is listed in 12 markets: Canada, Czechia, Finland, Germany, Mexico, New Zealand, Norway, Peru and 4 more.

Which payment methods does Spinit Casino accept in Norway?

The Spinit Casino cashier for Norway lists 6 payment methods: Pay by Card, Revolut, Paysafecard, Neteller, MiFinity, Cryptocurrencies. For crypto, it takes 11 coins: USDT, Bitcoin Cash, Bitcoin, Ethereum and 7 more.

What bonuses and promotions does Spinit Casino run in Norway?

We read 12 live offers for Norway on the Spinit Casino site itself.

Does Spinit Casino run tournaments in Norway?

Yes. The Spinit Casino site for Norway lists 4 tournaments.

What do players say about Spinit Casino?

Players have filed 164 complaints and written 242 reviews about Spinit Casino. Players rate Spinit Casino 2.82 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Spinit Casino?

“Withdrawal delay” – 55% of the 155 complaints about Spinit Casino with a labelled problem. Followed by “Winnings voided” (6.5%) and “Withdrawal refused” (5.8%).

Do players report withdrawal problems at Spinit Casino?

Withdrawals are the topic of 112 complaints about Spinit Casino: 68% of the 164 with a topic. The most common withdrawal problem is “Withdrawal delay” (76% of them). Of the withdrawal complaints with a known outcome, 93% were resolved.

Does Spinit Casino resolve player complaints?

84% of the 157 complaints about Spinit Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Spinit Casino is 646th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Spinit Casino?

Praised most: “Customer support”, “Games” and “Withdrawals”. Criticised most: “Withdrawals”, “Customer support” and “KYC / verification”. 29% of the rated reviews give four or five stars, and 65% give one or two.

How many complaints has Spinit Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 28 complaints about Spinit Casino. That is 12% more than in the 12 months before, when there were 25.

Where do Spinit Casino’s players come from?

The countries named most often in complaints and reviews about Spinit Casino are United Kingdom (38%), Canada (8.2%) and Finland (5.9%).