Casino profile

Casino Masters

Player complaints and reviews about Casino Masters, plus its operator (Genesis Affiliate), licences and welcome offers.

Profile

Website: casinomasters.com
Established: 2021
Operator: Genesis Affiliateaffiliate programme
Company: Genesis Global Limited
Licences: Malta Gaming Authority
UK Gambling Commission
Languages: English
German
Finnish
Norwegian
Currencies: Euros
US dollars
Bahraini dinars
British pounds sterling
Canadian dollars
Bulgarian leva
Chinese yuan
Croatian kunas
Czech Republic korunas
Danish krone
Georgian laris
Icelandic krónur
Indian rupees
Kuwaiti dinars
Mexican pesos
New Zealand dollars
Nigerian nairas
Norwegian kroner
Peruvian nuevos soles
Polish zlotys
Qatari rials
Romanian lei
Russian rubles
Saudi riyals
South African Rand
Swedish kronor
Turkish Lira
UAE dirhams Show more

About

Casino Masters belongs to the Genesis Affiliate affiliate programme. The site launched in 2021. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 4 languages: English, German, Finnish, Norwegian. 28 account currencies are listed, including Euros, US dollars, Bahraini dinars, British pounds sterling.

Casino Masters is listed in 15 markets, among them Canada, Germany, United Kingdom and New Zealand.

Markets

This brand is listed in 15 markets. Pick one to see what it offers there.

Player Intelligence

29 records

What players report about Casino Masters on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

100% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

3.75 / 5

Trustpilot 3.5 · AskGamblers 4.0

GEO markets

Countries stated on 93% of records

Casino Masters complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Casino Masters, the way Player Intelligence PRO computes it.

Since 2021, players have posted 9 complaints and 20 reviews about Casino Masters on 3 sites.

Reviewers give Casino Masters 4.05 out of 5 on average over 20 rated reviews, against 3.44 across all brands. 75% of the ratings are four or five stars, and 20% are one or two. The review sites’ own scores average 3.75 out of 5 across 2 sites. By that score, Casino Masters ranks 1,180th of 4,287 rated casinos.

The countries players state most often are Canada (30%), Finland (22%) and New Zealand (15%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Casino Masters: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

20212022

Complaints count

Period	Value
2021	7
2022	2

Block 02

Complaint categories

Withdrawal33%3
Responsible gambling22%2
Account11%1
Deposit11%1
KYC / verification11%1
Payments & refunds11%1

Share of complaints by category.complaints

Block 03

Complaint status

Resolved100%9

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

20212022

Reviews count

Period	Value
2021	9
2022	11

Block 05

Review stars

How the rated reviews split by star.

5 stars70%14
4 stars5%1
3 stars5%1
1 star20%4

Share of 20 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

4.56

3.64

20212022

Rating history

Period	Value
2021	4.56
2022	3.64

Block 07

Stats by GEO

The ten countries players most often state, complaints and reviews together.

Canada30%8
Finland22%6
New Zealand15%4
Austria7.4%2
United Kingdom7.4%2
Norway7.4%2
Ireland3.7%1
Singapore3.7%1
South Africa3.7%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 08

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2022	2	–	11	–
2021	7	–	9	–

A dash means too little data for that year.

Block 09

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	16	3.5 / 5
Casino Guru	8	3	–
AskGamblers	1	1	4.0 / 5

Block 10

Latest complaints and reviews

The newest records about Casino Masters as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewOct 15, 2022
1.0 of 5 stars
United Kingdom · Trustpilot
ReviewOct 14, 2022
1.0 of 5 stars
Norway · Trustpilot
ComplaintSep 7, 2022
Self-exclusion
Resolved
Finland · Casino Guru
ComplaintDec 24, 2021
Verification delay
Resolved
Austria · Casino Guru
ComplaintAug 15, 2021
Withdrawal delay
Resolved
Finland · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot, AskGamblers.

Questions about Casino Masters

Who owns Casino Masters?

Casino Masters is operated by Genesis Global Limited and runs under the Genesis Affiliate affiliate programme.

Is Casino Masters licensed?

Yes. Casino Masters holds 2 licences: Malta Gaming Authority, UK Gambling Commission.

When was Casino Masters founded?

Casino Masters launched in 2021.

Which currencies does Casino Masters accept?

Currencies listed for Casino Masters: Euros, US dollars, Bahraini dinars, British pounds sterling, Canadian dollars, Bulgarian leva, Chinese yuan, Croatian kunas and 20 more. Its site is available in 4 languages: English, German, Finnish, Norwegian.

Which countries is Casino Masters available in?

Casino Masters is listed in 15 markets: Bahrain, Canada, Czechia, Finland, Germany, India, Kuwait, Mexico and 7 more.

What do players say about Casino Masters?

Players have filed 9 complaints and written 20 reviews about Casino Masters. Players rate Casino Masters 3.75 out of 5 on average across the 2 sites that publish one.

Where do Casino Masters’s players come from?

The countries named most often in complaints and reviews about Casino Masters are Canada (30%), Finland (22%) and New Zealand (15%).

Screenshots

1 page

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.