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Shuffle Casino in Germany

Player complaints and reviews about Shuffle Casino, plus its operator (Shuffle Affiliates), licences and welcome offers.

shuffle.com
Capture of the Shuffle Casino website

About

On the Shuffle Casino site for Germany, we found 8 promotions and a loyalty programme with 4 tiers.

Shuffle Casino belongs to the Shuffle Affiliates affiliate programme. The site launched in 2024. It holds a licence from Curacao Gaming Control Board. The interface is available in 12 languages, including English, French, Japanese, Chinese. 24 account currencies are listed, including US dollars, Euros, Canadian dollars, New Zealand dollars.

Licensee

The company that holds the Curaçao licence for Shuffle Casino, as the licence register names it.

Legal name
Natural Nine B.V.
Curaçao licence reference
OGL/2024/1337/0628
Registration number (Curaçao Chamber of Commerce)
160998
Incorporated
2022

Markets

This brand is listed in 18 markets. Pick one to see what it offers there.

Promotions

8 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    24/7 Unterstützung

    Wir bieten Ihnen rund um die Uhr Unterstützung bei Fragen zu Ihren Spielen und helfen Ihnen dabei, Shuffle in vollen Zügen zu genießen.

  2. 2

    Aufstieg und Fortschritt

    Wir legen großen Wert darauf, allen unseren Nutzern einen Aufstieg zu ermöglichen. Wenn Sie mehr setzen und regelmäßig bei Shuffle spielen, stellen wir sicher, dass wir.

  3. 3

    Engagierte VIP-Gastgeber

    Benutzern mit hohem Spielstand stellen wir einen erstklassigen VIP-Gastgeber zur Seite, der maßgeschneiderte Boni und häufige Wiederaufladungen anbietet, sodass Shuffle zu einem herausragenden Erlebnis wird.

  4. 4

    Regelmäßige Boosts und Nachladungen

    Shuffle versorgt dich täglich, wöchentlich und monatlich mit regelmäßigen Boosts. Wir bieten dir auch Wiederaufladungen an, wenn du Pech hast oder wenn du aufsteigst!

Player complaints and reviews in Germany

30 records

30 of the 1,520 records about Shuffle Casino come from players who state they are in Germany. The figures below are theirs alone; the casino page covers every market.

Total complaints

5

80% resolved, of those with a known outcome

Total reviews

25

Across all review sites

Player rating

2.16 / 5

25 ratings by these players

Share of all records

2%

of 1,520 about Shuffle Casino

What players in Germany say about Shuffle Casino

Players in Germany have filed 5 complaints and written 25 reviews about Shuffle Casino. That is 2% of the 1,520 records about it from every market. Complaints make up 17% of their records, against 18% across all markets. Their reviews rate it 2.16 out of 5 on average (25 ratings), against 2.66 across all markets. 72% of their rated reviews give one or two stars; across all markets the share is 57%.

The most common problem in their complaints is “Withdrawal delay”: 40% of 5 complaints with a labelled problem (73% across all markets). 80% of their 5 complaints with a known outcome were resolved, against 83% across all markets. In the last 12 months: 2 complaints and 18 reviews.

A player counts as being in Germany when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Shuffle Casino in Germany, or compare the market with another one.

Germany and all markets
FigureGermanyAll markets
Complaints among all records17%18%
Resolved, of complaints with a known outcome80%83%
Average review rating, out of 52.162.66
Reviews rated 1–2 stars72%57%
Withdrawal delay, of labelled complaints40%73%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20242025
Complaints count

Block 02

Complaint categories

  • Withdrawal60%3
  • KYC / verification20%1
  • Other20%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved80%4
  • Unresolved20%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2023202420252026
Reviews count

Block 05

Review stars

How the rated reviews split by star.

  • 5 stars28%7
  • 2 stars4%1
  • 1 star68%17
Share of 25 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals16%4
  • Bonuses12%3
  • Deposits & payment methods12%3
  • Games12%3
  • VIP & loyalty8%2
  • Website & app8%2
Share of the 25 reviews that name at least one aspect.reviews

Criticised

  • Account40%10
  • Customer support28%7
  • Trust & licence20%5
  • Bonuses16%4
  • Fairness & RTP8%2
  • VIP & loyalty8%2
Share of the 25 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2026
Rating history

Block 08

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–16–
20254–5–
20241–2–
20230–2–

A dash means too little data for that year.

Block 09

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–25–
Casino Guru5––

Block 10

Latest complaints and reviews

The newest records about Shuffle Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Verification delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Questions about Shuffle Casino in Germany

What bonuses and promotions does Shuffle Casino run in Germany?

We read 8 live offers for Germany on the Shuffle Casino site itself.

Does Shuffle Casino have a loyalty programme in Germany?

Yes. Its loyalty programme for Germany has 4 tiers.

How many complaints and reviews about Shuffle Casino come from players in Germany?

30 of the 1,520 complaints and reviews about Shuffle Casino come from players in Germany. Across all its markets, 275 complaints have a known outcome, and 83% of them were resolved.

Who owns Shuffle Casino?

Shuffle Casino is operated by Natural Nine B.V. and runs under the Shuffle Affiliates affiliate programme.