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Casino profile

1Go Casino

Player complaints and reviews about 1Go Casino, plus its operator (Royal Partners), licences and welcome offers.

1go.casino
1go.casino
Capture of the 1Go Casino website

Profile

Website
1go.casino
Established
2024
Operator
Royal Partnersaffiliate programme
Company
Galaktika N.V.
Licences
Languages
  • English
  • Portuguese
  • German
  • Spanish
  • French
  • Russian
Currencies
  • Euros
  • US dollars
  • Russian rubles
  • Kazakhstani tenges
  • Ukrainian hryvnias
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Tether
  • Litecoin
  • Ripple
  • TRON
  • Dogecoin
  • Brazilian reals

About

1Go Casino belongs to the Royal Partners affiliate programme. The site launched in 2024. It holds a licence from Curacao Gaming Control Board. The interface is available in 6 languages, including English, Portuguese, German, Spanish. 14 account currencies are listed, including Euros, US dollars, Russian rubles, Kazakhstani tenges. We list 7 welcome offers.

1Go Casino is listed in 9 markets, among them Germany, France, Belgium and Spain.

Licensee

The company that holds the Curaçao licence for 1Go Casino, as the licence register names it.

Legal name
Galaktika N.V.
Curaçao licence reference
OGL/2024/169/0146
Registration number (Curaçao Chamber of Commerce)
140803

Markets

This brand is listed in 9 markets. Pick one to see what it offers there.

Welcome bonuses

7 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

498 records

What players report about 1Go Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

100

79% resolved, of those with a known outcome

Total reviews

398

Across all review sites

Player rating

3.9 / 5

casino.ru 4.7 · Trustpilot 2.5 · Tribuna 4.5

GEO markets

47

Countries stated on 53% of records

1Go Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about 1Go Casino, the way Player Intelligence PRO computes it.

Since 2024, players have posted 100 complaints and 398 reviews about 1Go Casino on 8 sites. In the 12 months to November 4, 2026, they filed 22 complaints and posted 193 reviews. That is 19% fewer complaints than in the 12 months before (27). Reviews are up 86% on the 12 months before (104). The average review rating fell from 3.7 to 2.9 out of 5 year on year. Of the complaints with a known outcome, 88% were resolved in the last 12 months, against 67% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 41% of the 97 complaints with a labelled problem. Next come “Deposit not credited” (19%) and “Withdrawal refused” (18%). Complaints about “Withdrawal” make up 62% of those with a topic, against 29% across all brands.

Of the 95 complaints with a known outcome, 79% were resolved, against 59% across all brands. That puts 1Go Casino 872nd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 87%.

Reviewers give 1Go Casino 3.44 out of 5 on average over 381 rated reviews, against 3.44 across all brands. 58% of the ratings are four or five stars, and 33% are one or two. The review sites’ own scores average 3.9 out of 5 across 3 sites. By that score, 1Go Casino ranks 944th of 4,286 rated casinos. Reviewers most often praise “Games” (113 reviews), “Withdrawals” (94 reviews) and “Bonuses” (79 reviews). The most common criticism concerns “Withdrawals” (70 reviews), “Customer support” (52 reviews) and “Bonuses” (49 reviews).

The countries players state most often are India (42%), Russia (15%) and Germany (13%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about 1Go Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Payments consistently receive high praise, and the game library also appears to be a strong point for players. However, bonuses and customer support generate more negative feedback than positive, suggesting potential areas for improvement.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay41%40
  • Deposit not credited19%18
  • Withdrawal refused18%17
  • Bonus not credited5.2%5
  • Account blocked4.1%4
  • Wagering terms3.1%3
  • Deposit refund2.1%2
  • Self-exclusion2.1%2
  • Other problems6.2%6
Share of the 97 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal62%62
  • Deposit20%20
  • Bonus8%8
  • Account5%5
  • Other2%2
  • Responsible gambling2%2
  • Payments & refunds1%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved75%75
  • Unresolved20%20
  • Open5%5
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

1Go Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

1Go Casino against the market
Measure1Go CasinoAll brands
Complaints resolved79%59%
Average review rating3.443.44
Complaints per 100 reviews25.126.4
Share of “Withdrawal” complaints62%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars50%190
  • 4 stars8.4%32
  • 3 stars8.4%32
  • 2 stars4.7%18
  • 1 star29%109
Share of 381 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games32%113
  • Withdrawals27%94
  • Bonuses23%79
  • Website & app17%60
  • Fairness & RTP12%41
  • Deposits & payment methods10%35
Share of the 349 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals20%70
  • Customer support15%52
  • Bonuses14%49
  • Deposits & payment methods11%39
  • Fairness & RTP10%35
  • Trust & licence8.3%29
Share of the 349 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • India42%109
  • Russia15%40
  • Germany13%35
  • Austria3.1%8
  • Canada2.7%7
  • Latvia2.3%6
  • Algeria1.9%5
  • Ukraine1.5%4
  • Australia1.1%3
  • Brazil0.8%2
  • Other countries16%43
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262087%1722.89
20252669%1063.54
20245481%1054.23

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–1862.5 / 5
casino.ru–1324.7 / 5
latestcasinobonuses.bet6542–
Casino Guru2425–
Tribuna–134.5 / 5
forum-casino.com9––
AskGamblers1––
CasinoReviews1––

Block 13

Latest complaints and reviews

The newest records about 1Go Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

11 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from casino.ru, Trustpilot, Tribuna.

Questions about 1Go Casino

Who owns 1Go Casino?

1Go Casino is operated by Galaktika N.V. and runs under the Royal Partners affiliate programme.

Is 1Go Casino licensed?

Yes. 1Go Casino holds a licence from Curacao Gaming Control Board.

When was 1Go Casino founded?

1Go Casino launched in 2024.

Which currencies does 1Go Casino accept?

Currencies listed for 1Go Casino: Euros, US dollars, Russian rubles, Kazakhstani tenges, Ukrainian hryvnias, Bitcoin, Bitcoin Cash, Ethereum and 6 more. Its site is available in 6 languages: English, Portuguese, German, Spanish and 2 more.

What welcome bonuses does 1Go Casino offer?

7 welcome offers are listed for 1Go Casino. The first on the list is “100 Free Spins at 1Go Casino”, with a 45× wagering requirement.

Which countries is 1Go Casino available in?

1Go Casino is listed in 9 markets: Austria, Belgium, Brazil, France, Germany, Kazakhstan, Portugal, Russia and 1 more.

What do players say about 1Go Casino?

Players have filed 100 complaints and written 398 reviews about 1Go Casino. Players rate 1Go Casino 3.9 out of 5 on average across the 3 sites that publish one.

What do players complain about most at 1Go Casino?

“Withdrawal delay” – 41% of the 97 complaints about 1Go Casino with a labelled problem. Followed by “Deposit not credited” (19%) and “Withdrawal refused” (18%).

Do players report withdrawal problems at 1Go Casino?

Withdrawals are the topic of 62 complaints about 1Go Casino: 62% of the 100 with a topic. The most common withdrawal problem is “Withdrawal delay” (65% of them). Of the withdrawal complaints with a known outcome, 87% were resolved.

Does 1Go Casino resolve player complaints?

79% of the 95 complaints about 1Go Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, 1Go Casino is 872nd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about 1Go Casino?

Praised most: “Games”, “Withdrawals” and “Bonuses”. Criticised most: “Withdrawals”, “Customer support” and “Bonuses”. 58% of the rated reviews give four or five stars, and 33% give one or two.

How many complaints has 1Go Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 22 complaints about 1Go Casino. That is 19% fewer than in the 12 months before, when there were 27.

Where do 1Go Casino’s players come from?

The countries named most often in complaints and reviews about 1Go Casino are India (42%), Russia (15%) and Germany (13%).

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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