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Casino profile

Shuffle Casino in United Kingdom

Player complaints and reviews about Shuffle Casino, plus its operator (Shuffle Affiliates), licences and welcome offers.

shuffle.com
Capture of the Shuffle Casino website

About

On the Shuffle Casino site for United Kingdom, we found 7 promotions and a loyalty programme with 4 tiers.

Shuffle Casino belongs to the Shuffle Affiliates affiliate programme. The site launched in 2024. It holds a licence from Curacao Gaming Control Board. The interface is available in 12 languages, including English, French, Japanese, Chinese. 24 account currencies are listed, including US dollars, Euros, Canadian dollars, New Zealand dollars.

Licensee

The company that holds the Curaçao licence for Shuffle Casino, as the licence register names it.

Legal name
Natural Nine B.V.
Curaçao licence reference
OGL/2024/1337/0628
Registration number (Curaçao Chamber of Commerce)
160998
Incorporated
2022

Markets

This brand is listed in 18 markets. Pick one to see what it offers there.

Promotions

7 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    24/7 support

    We provide around the clock support for your gaming needs to answer any of your questions or aid you with enjoying your experience with Shuffle to the max.

  2. 2

    Level-up and progress

    We prioritize creating a satisfying level progression experience for all of our users. As you wager more and play consistently at Shuffle, we’ll ensure you’re rewarded.

  3. 3

    Regular boosts and reloads

    Shuffle will provide you with frequent boosts daily, weekly and monthly. We will also offer you reloads when you’re on a bad turn of luck or whenever you level up!

  4. 4

    Dedicated VIP hosts

    For high ranking users, we will provide a best in class dedicated VIP host for you that includes tailored bonuses and frequent reloads to aid in making your experience at Shuffle unmatched anywhere else.

Player complaints and reviews in United Kingdom

36 records

36 of the 1,518 records about Shuffle Casino come from players who state they are in United Kingdom. The figures below are theirs alone; the casino page covers every market.

Total complaints

2

Fewer than 5 with a known outcome

Total reviews

34

Across all review sites

Player rating

2.62 / 5

34 ratings by these players

Share of all records

2.4%

of 1,518 about Shuffle Casino

What players in United Kingdom say about Shuffle Casino

Players in United Kingdom have filed 2 complaints and written 34 reviews about Shuffle Casino. That is 2.4% of the 1,518 records about it from every market. Complaints make up 5.6% of their records, against 18% across all markets. Their reviews rate it 2.62 out of 5 on average (34 ratings), against 2.66 across all markets. 59% of their rated reviews give one or two stars; across all markets the share is 57%.

In the last 12 months: no complaints and 21 reviews.

A player counts as being in United Kingdom when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Shuffle Casino in United Kingdom, or compare the market with another one.

United Kingdom and all markets
FigureUnited KingdomAll markets
Complaints among all records5.6%18%
Average review rating, out of 52.622.66
Reviews rated 1–2 stars59%57%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2025
Complaints count

Block 02

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 03

Review stars

How the rated reviews split by star.

  • 5 stars38%13
  • 3 stars2.9%1
  • 2 stars2.9%1
  • 1 star56%19
Share of 34 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 04

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support15%4
  • VIP & loyalty12%3
  • Withdrawals12%3
  • Deposits & payment methods7.7%2
  • Games7.7%2
  • Website & app7.7%2
Share of the 26 reviews that name at least one aspect.reviews

Criticised

  • Customer support35%9
  • Fairness & RTP19%5
  • Account15%4
  • KYC / verification12%3
  • Withdrawals12%3
  • Bonuses7.7%2
Share of the 26 reviews that name at least one aspect.reviews

Block 05

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–19–
20252–8–
20240–7–

A dash means too little data for that year.

Block 06

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–34–
Casino Guru2––

Block 07

Latest complaints and reviews

The newest records about Shuffle Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    United Kingdom · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    United Kingdom · Casino Guru

6 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Shuffle Casino in United Kingdom

What bonuses and promotions does Shuffle Casino run in United Kingdom?

We read 7 live offers for United Kingdom on the Shuffle Casino site itself.

Does Shuffle Casino have a loyalty programme in United Kingdom?

Yes. Its loyalty programme for United Kingdom has 4 tiers.

How many complaints and reviews about Shuffle Casino come from players in United Kingdom?

36 of the 1,518 complaints and reviews about Shuffle Casino come from players in United Kingdom. Across all its markets, 275 complaints have a known outcome, and 83% of them were resolved.

Who owns Shuffle Casino?

Shuffle Casino is operated by Natural Nine B.V. and runs under the Shuffle Affiliates affiliate programme.