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Shuffle Casino

Player complaints and reviews about Shuffle Casino, plus its operator (Shuffle Affiliates), licences and welcome offers.

shuffle.com
Capture of the Shuffle Casino website

About

Shuffle Casino belongs to the Shuffle Affiliates affiliate programme. The site launched in 2024. It holds a licence from Curacao Gaming Control Board. The interface is available in 12 languages, including English, French, Japanese, Chinese. 24 account currencies are listed, including US dollars, Euros, Canadian dollars, New Zealand dollars.

Shuffle Casino is listed in 18 markets, among them Canada, Germany, France and Belgium. On the Shuffle Casino site for Japan, we found 9 promotions and a loyalty programme with 4 tiers.

Licensee

The company that holds the Curaçao licence for Shuffle Casino, as the licence register names it.

Legal name
Natural Nine B.V.
Curaçao licence reference
OGL/2024/1337/0628
Registration number (Curaçao Chamber of Commerce)
160998
Incorporated
2022

Markets

This brand is listed in 18 markets. Pick one to see what it offers there.

Promotions

9 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    24時間365日のサポート

    Shuffleでは、24時間体制でお客様のゲームに関するご質問にお答えし、Shuffleを最大限に楽しんでいただけるようサポートいたします。

  2. 2

    レベルアップと進歩

    私たちはすべてのユーザーが満足できるレベルアップ体験を提供することを最優先しています。Shuffleで積極的に賭け、継続的にプレイすることで、確実に報酬を受け取れるようにします。

  3. 3

    定期的なブーストとリロード

    Shuffleはデイリー、ウィークリー、マンスリーで頻繁にボーナスを提供します。また、損失が出た時やレベルアップした時などもボーナスを提供します!

  4. 4

    専属のVIPホスト

    高ランクのユーザーには、最高クラスの専属VIPホストをご提供します。特別なボーナスや頻繁なリロードを提供し、Shuffleでの体験が他にはないものになるようサポートします。

Player Intelligence

1,520 records

What players report about Shuffle Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

277

83% resolved, of those with a known outcome

Total reviews

1,243

Across all review sites

Player rating

3.81 / 5

Trustpilot 2.8 · casino.ru 4.7 · AskGamblers 3.45 · Tribuna 4.3

GEO markets

105

Countries stated on 90% of records

Shuffle Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Shuffle Casino, the way Player Intelligence PRO computes it.

Since 2023, players have posted 277 complaints and 1,243 reviews about Shuffle Casino on 8 sites. In the 12 months to November 5, 2026, they filed 109 complaints and posted 584 reviews. That is 4% more complaints than in the 12 months before (105). Reviews are up 13% on the 12 months before (517). The average review rating rose from 2.61 to 2.66 out of 5 year on year. Of the complaints with a known outcome, 80% were resolved in the last 12 months, against 85% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 73% of the 267 complaints with a labelled problem. Next come “Account blocked” (6%) and “Verification delay” (4.5%). Complaints about “Withdrawal” make up 76% of those with a topic, against 29% across all brands.

Of the 275 complaints with a known outcome, 83% were resolved, against 59% across all brands. That puts Shuffle Casino 703rd of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 86%.

Reviewers give Shuffle Casino 2.66 out of 5 on average over 1,237 rated reviews, against 3.44 across all brands. 40% of the ratings are four or five stars, and 57% are one or two. The review sites’ own scores average 3.81 out of 5 across 4 sites. By that score, Shuffle Casino ranks 1,080th of 4,287 rated casinos. Reviewers most often praise “Customer support” (214 reviews), “Withdrawals” (146 reviews) and “Bonuses” (132 reviews). The most common criticism concerns “Customer support” (324 reviews), “Withdrawals” (275 reviews) and “Fairness & RTP” (184 reviews).

The countries players state most often are United States (8.8%), Canada (7.9%) and India (4.7%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Shuffle Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players appreciate the fast and reliable withdrawal process, often highlighting the instant or near-instant transactions. They also enjoy the smooth user interface and the variety of games available, particularly praising the loyalty program and ongoing bonuses.

Many players are disappointed with the recent changes to the bonus structure, feeling that it has diminished compared to competitors. Additionally, there are significant concerns regarding customer support and withdrawal delays, with reports of unresponsive service and lengthy KYC processes.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay73%196
  • Account blocked6%16
  • Verification delay4.5%12
  • Account closed3.4%9
  • Self-exclusion3%8
  • Withdrawal refused3%8
  • Documents rejected or requested again1.9%5
  • Winnings voided1.5%4
  • Other problems3.4%9
Share of the 267 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal76%210
  • Account9.4%26
  • KYC / verification6.9%19
  • Responsible gambling3.2%9
  • Other1.4%4
  • Deposit0.7%2
  • Payments & refunds0.7%2
  • Customer support0.7%2
  • Technical0.7%2
  • Bonus0.4%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved82%228
  • Unresolved17%47
  • Open0.7%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Shuffle Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Shuffle Casino against the market
MeasureShuffle CasinoAll brands
Complaints resolved83%59%
Average review rating2.663.44
Complaints per 100 reviews22.326.4
Share of “Withdrawal” complaints76%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars37%459
  • 4 stars3.2%40
  • 3 stars2.8%35
  • 2 stars3.1%38
  • 1 star54%665
Share of 1,237 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support20%214
  • Withdrawals14%146
  • Bonuses12%132
  • Games12%126
  • VIP & loyalty9.7%103
  • Website & app9.7%103
Share of the 1,066 reviews that name at least one aspect.reviews

Criticised

  • Customer support30%324
  • Withdrawals26%275
  • Fairness & RTP17%184
  • Account14%144
  • KYC / verification13%139
  • Trust & licence12%128
Share of the 1,066 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United States8.8%121
  • Canada7.9%108
  • India4.7%64
  • Argentina4.3%59
  • Brazil3.9%53
  • Poland3.6%49
  • Norway3.5%48
  • France3.2%44
  • Russia2.7%37
  • United Kingdom2.6%36
  • Other countries55%751
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20269077%4572.6
202516087%6272.76
20242475%1472.28
20232–12–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–1,1302.8 / 5
Casino Guru18428–
AskGamblers75243.45 / 5
latestcasinobonuses.bet1420–
casino.ru–284.7 / 5
Tribuna–134.3 / 5
CasinoReviews3––
Casinomeister1––

Block 13

Latest complaints and reviews

The newest records about Shuffle Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

50 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, casino.ru, AskGamblers, Tribuna.

Questions about Shuffle Casino

Who owns Shuffle Casino?

Shuffle Casino is operated by Natural Nine B.V. and runs under the Shuffle Affiliates affiliate programme.

Is Shuffle Casino licensed?

Yes. Shuffle Casino holds a licence from Curacao Gaming Control Board.

When was Shuffle Casino founded?

Shuffle Casino launched in 2024.

Which currencies does Shuffle Casino accept?

Currencies listed for Shuffle Casino: US dollars, Euros, Canadian dollars, New Zealand dollars, Mexican pesos, Brazilian reals, Japanese yen, Indian rupees and 16 more. Its site is available in 12 languages: English, French, Japanese, Chinese and 8 more.

Which countries is Shuffle Casino available in?

Shuffle Casino is listed in 18 markets: Austria, Belgium, Brazil, Canada, China, France, Germany, India and 10 more.

What bonuses and promotions does Shuffle Casino run in Japan?

We read 9 live offers for Japan on the Shuffle Casino site itself.

Does Shuffle Casino have a loyalty programme in Japan?

Yes. Its loyalty programme for Japan has 4 tiers.

What do players say about Shuffle Casino?

Players have filed 277 complaints and written 1,243 reviews about Shuffle Casino. Players rate Shuffle Casino 3.81 out of 5 on average across the 4 sites that publish one.

What do players complain about most at Shuffle Casino?

“Withdrawal delay” – 73% of the 267 complaints about Shuffle Casino with a labelled problem. Followed by “Account blocked” (6%) and “Verification delay” (4.5%).

Do players report withdrawal problems at Shuffle Casino?

Withdrawals are the topic of 210 complaints about Shuffle Casino: 76% of the 277 with a topic. The most common withdrawal problem is “Withdrawal delay” (93% of them). Of the withdrawal complaints with a known outcome, 86% were resolved.

Does Shuffle Casino resolve player complaints?

83% of the 275 complaints about Shuffle Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Shuffle Casino is 703rd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Shuffle Casino?

Praised most: “Customer support”, “Withdrawals” and “Bonuses”. Criticised most: “Customer support”, “Withdrawals” and “Fairness & RTP”. 40% of the rated reviews give four or five stars, and 57% give one or two.

How many complaints has Shuffle Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 109 complaints about Shuffle Casino. That is 4% more than in the 12 months before, when there were 105.

Where do Shuffle Casino’s players come from?

The countries named most often in complaints and reviews about Shuffle Casino are United States (8.8%), Canada (7.9%) and India (4.7%).