Casino profile

Shuffle Casino in Canada

Player complaints and reviews about Shuffle Casino, plus its operator (Shuffle Affiliates), licences and welcome offers.

shuffle.com

Profile

Website: shuffle.com
Established: 2024
Operator: Shuffle Affiliatesaffiliate programme
Company: Natural Nine B.V.
Licences: Curacao Gaming Control Board
Languages: English
French
Japanese
Chinese
German
Spanish
Portuguese
Hungarian
Turkish
Russian
Vietnamese
Korean
Currencies: US dollars
Euros
Canadian dollars
New Zealand dollars
Mexican pesos
Brazilian reals
Japanese yen
Indian rupees
Indonesian rupiahs
Chinese yuan
Danish krone
South Korean won
Philippine pesos
Turkish Lira
Vietnamese dong
Bitcoin
Ethereum
Tether
TRON
Ripple
Dogecoin
Litecoin
USD Coin
Binance Coin Show more

About

On the Shuffle Casino site for Canada, we found 4 promotions and a loyalty programme with 4 tiers.

Shuffle Casino belongs to the Shuffle Affiliates affiliate programme. The site launched in 2024. It holds a licence from Curacao Gaming Control Board. The interface is available in 12 languages, including English, French, Japanese, Chinese. 24 account currencies are listed, including US dollars, Euros, Canadian dollars, New Zealand dollars.

Licensee

The company that holds the Curaçao licence for Shuffle Casino, as the licence register names it.

Legal name: Natural Nine B.V.
Curaçao licence reference: OGL/2024/1337/0628
Registration number (Curaçao Chamber of Commerce): 160998
Incorporated: 2022

Markets

This brand is listed in 18 markets. Pick one to see what it offers there.

Promotions

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

$10,000 - US Open Race!
Ends Sep 13, 2026, 12:59 PM
Wager on any US Open match to join the $10,000 race!
EPL: First Score Protection!
Ends May 30, 2027, 5:00 PM
⚽ Premier League Protection!
Did you back a team that scored first but then lost the game? We've got you covered with our Premier League Score Protection promotion!
📖 How it works:
Place a pre-match bet on a team to win in the…
Terms
EPL: First Score Protection!
Ends May 30, 2027, 5:00 PM
⚽ Premier League Protection!
Did you back a team that scored first but then lost the game? We've got you covered with our Premier League Score Protection promotion!
📖 How it works:
Place a pre-match bet on a team to win in the '1x2' market.
If your selected team scores first but ends up losing the match, we'll refund your stake up to $200 USD!
Note: Draws do not qualify for this promotion – your team must lose the match for the refund to apply.
Bet Now! ⚽
1x2 market only.
Pre-match single bets only.
Only one bet per match is eligible. If you have multiple 1x2 bets, the one which was placed first is eligible.
Maximum refund is $200 USD or equivalent currency.
Draws do not qualify for this promotion.
Bets that are cashed out will not qualify.
Placing a wager using an Odds Boost automatically disqualifies that bet from participating in, or qualifying for, any other promotional mechanisms.
Players on 'Rollover' are not eligible for this promotion.
System Bets are not eligible for this promotion.
Shuffle reserves the right to verify your account before awarding any prizes in line with all other terms and conditions.
This promotion is intended for recreational play only. Any form of arbitrage, hedging or risk-free betting is prohibited and may result in disqualification from the promotion.
If you are found multi-accounting, none of your affiliated accounts will be eligible for the prize and will be banned from being able to participate in future promotions.
You will NOT need to contact support upon winning. You should only contact support if it’s been 48 hours after the end of the promotion and you have not been awarded.
Shuffle reserves the right to credit the prizes in any Cryptocurrency equal to or the same value of the $USD prize.
By participating in the promotion, players automatically agree to the Rules set by Shuffle.
Shuffle reserves the right to amend the promotion rules at any time.
Shuffle reserves the right to disqualify any participant found to be breaking the terms of service.
1x2 market only.
Pre-match single bets only.
Only one bet per match is eligible. If you have multiple 1x2 bets, the one which was placed first is eligible.
Maximum refund is $200 USD or equivalent currency.
Draws do not qualify for this promotion.
Bets that are cashed out will not qualify.
Placing a wager using an Odds Boost automatically disqualifies that bet from participating in, or qualifying for, any other promotional mechanisms.
Players on 'Rollover' are not eligible for this promotion.
System Bets are not eligible for this promotion.
Shuffle reserves the right to verify your account before awarding any prizes in line with all other terms and conditions.
This promotion is intended for recreational play only. Any form of arbitrage, hedging or risk-free betting is prohibited and may result in disqualification from the promotion.
If you are found multi-accounting, none of your affiliated accounts will be eligible for the prize and will be banned from being able to participate in future promotions.
You will NOT need to contact support upon winning. You should only contact support if it’s been 48 hours after the end of the promotion and you have not been awarded.
Shuffle reserves the right to credit the prizes in any Cryptocurrency equal to or the same value of the $USD prize.
By participating in the promotion, players automatically agree to the Rules set by Shuffle.
Shuffle reserves the right to amend the promotion rules at any time.
Shuffle reserves the right to disqualify any participant found to be breaking the terms of service.
Shuffle is boosting level up rewards!
Ends Sep 15, 2026, 12:00 AM
Simply rank up, and every time you reach a new rank, head to your VIP Panel to claim your rewards!
As you climb through the ranks from Silver to Sapphire, you’ll unlock Level Up rewards during the promotion.
Example:
Rank Up…
Terms
Shuffle is boosting level up rewards!
Ends Sep 15, 2026, 12:00 AM
Simply rank up, and every time you reach a new rank, head to your VIP Panel to claim your rewards!
As you climb through the ranks from Silver to Sapphire, you’ll unlock Level Up rewards during the promotion.
Example:
Rank Up Bonus,
Level Up Reload,
Recent Play Bonus
When you reach a new rank, our VIP team will immediately reach out through live support. Simply reply with your currency of choice, we’ll handle the rest! Our team will send you a full breakdown of how much you’ll be rewarded once you rank up. Approximate values for each rank can be found in the terms & conditions.
What is a recent play bonus?
Recent play bonuses give you money back based on your gameplay during your latest rank. If you had a rough streak of luck, your recent play will be increased. If you made a profit while ranking up, you will still receive a base recent play bonus.
What is a reload bonus?
Reloads give you a fixed amount of bonus funds depending on the rank you reach, which are available to claim at each day for a set period of time!
Bet Now!
Across all bonuses, players will receive approximately $25 USD for levelling up to Silver 1.
Across all bonuses, players will receive approximately $210 USD for levelling up to Gold 1.
Across all bonuses, players will receive approximately $720 USD for levelling up to Platinum 1.
Across all bonuses, players will receive approximately $1,500 USD for levelling up to Jade 1.
Our VIP team will craft a personalised bonus for reaching Sapphire 1.
If you have participated in any VIP transfer, you will not be eligible for this promotion.
To claim your reload, reach out to customer support only after you level up.
The Level Up (VIP Panel) Cash Bonus Calculation takes into account the player's gameplay. The rewards earned will be weighted based on the edge of the games played. Games with higher edge will result in a bigger bonus.
Players must have completed at least one deposit on Shuffle.
Any progress made on the bonus will be voided if players fail to meet the rollover requirements.
If you are found multi-accounting, none of your affiliated accounts will be eligible for the prize and will be banned from being able to participate in future promotions.
Shuffle reserves the right to give the bonus at its discretion and may deny players the bonus if they are found to be abusing the promotion.
By participating in the VIP Level Up promotion, players agree to these terms and conditions.
Shuffle reserves the right to amend, cancel or modify the promotion at any time without prior notice.
Across all bonuses, players will receive approximately $25 USD for levelling up to Silver 1.
Across all bonuses, players will receive approximately $210 USD for levelling up to Gold 1.
Across all bonuses, players will receive approximately $720 USD for levelling up to Platinum 1.
Across all bonuses, players will receive approximately $1,500 USD for levelling up to Jade 1.
Our VIP team will craft a personalised bonus for reaching Sapphire 1.
If you have participated in any VIP transfer, you will not be eligible for this promotion.
To claim your reload, reach out to customer support only after you level up.
The Level Up (VIP Panel) Cash Bonus Calculation takes into account the player's gameplay. The rewards earned will be weighted based on the edge of the games played. Games with higher edge will result in a bigger bonus.
Players must have completed at least one deposit on Shuffle.
Any progress made on the bonus will be voided if players fail to meet the rollover requirements.
If you are found multi-accounting, none of your affiliated accounts will be eligible for the prize and will be banned from being able to participate in future promotions.
Shuffle reserves the right to give the bonus at its discretion and may deny players the bonus if they are found to be abusing the promotion.
By participating in the VIP Level Up promotion, players agree to these terms and conditions.
Shuffle reserves the right to amend, cancel or modify the promotion at any time without prior notice.
Turkish Super Lig: First Score Protection!
Ends Oct 6, 2026, 5:00 PM
⚽ Turkish Super Lig Protection!
Did you back a team that scored first but then lost the game? We've got you covered with our Super Lig Score Protection promotion!
📖 How it works:
Place a pre-match bet on a team to win in the '1x2'…
Terms
Turkish Super Lig: First Score Protection!
Ends Oct 6, 2026, 5:00 PM
⚽ Turkish Super Lig Protection!
Did you back a team that scored first but then lost the game? We've got you covered with our Super Lig Score Protection promotion!
📖 How it works:
Place a pre-match bet on a team to win in the '1x2' market.
If your selected team scores first but ends up losing the match, we'll refund your stake up to $200 USD!
Note: Draws do not qualify for this promotion – your team must lose the match for the refund to apply.
Bet Now! ⚽️
1x2 market only.
Pre-match single bets only.
Only one bet per match is eligible. If you have multiple 1x2 bets, the one which was placed first is eligible.
Maximum refund is $200 USD or equivalent currency.
Draws do not qualify for this promotion.
Bets that are cashed out will not qualify.
Placing a wager using an Odds Boost automatically disqualifies that bet from participating in, or qualifying for, any other promotional mechanisms.
Players on 'Rollover' are not eligible for this promotion.
System Bets are not eligible for this promotion.
Shuffle reserves the right to verify your account before awarding any prizes in line with all other terms and conditions.
This promotion is intended for recreational play only. Any form of arbitrage, hedging or risk-free betting is prohibited and may result in disqualification from the promotion.
If you are found multi-accounting, none of your affiliated accounts will be eligible for the prize and will be banned from being able to participate in future promotions.
You will NOT need to contact support upon winning. You should only contact support if it’s been 48 hours after the end of the promotion and you have not been awarded.
Shuffle reserves the right to credit the prizes in any Cryptocurrency equal to or the same value of the $USD prize.
By participating in the promotion, players automatically agree to the Rules set by Shuffle.
Shuffle reserves the right to amend the promotion rules at any time.
Shuffle reserves the right to disqualify any participant found to be breaking the terms of service.
1x2 market only.
Pre-match single bets only.
Only one bet per match is eligible. If you have multiple 1x2 bets, the one which was placed first is eligible.
Maximum refund is $200 USD or equivalent currency.
Draws do not qualify for this promotion.
Bets that are cashed out will not qualify.
Placing a wager using an Odds Boost automatically disqualifies that bet from participating in, or qualifying for, any other promotional mechanisms.
Players on 'Rollover' are not eligible for this promotion.
System Bets are not eligible for this promotion.
Shuffle reserves the right to verify your account before awarding any prizes in line with all other terms and conditions.
This promotion is intended for recreational play only. Any form of arbitrage, hedging or risk-free betting is prohibited and may result in disqualification from the promotion.
If you are found multi-accounting, none of your affiliated accounts will be eligible for the prize and will be banned from being able to participate in future promotions.
You will NOT need to contact support upon winning. You should only contact support if it’s been 48 hours after the end of the promotion and you have not been awarded.
Shuffle reserves the right to credit the prizes in any Cryptocurrency equal to or the same value of the $USD prize.
By participating in the promotion, players automatically agree to the Rules set by Shuffle.
Shuffle reserves the right to amend the promotion rules at any time.
Shuffle reserves the right to disqualify any participant found to be breaking the terms of service.

Loyalty programme

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

1
24/7 support
We provide around the clock support for your gaming needs to answer any of your questions or aid you with enjoying your experience with Shuffle to the max.
2
Dedicated VIP hosts
For high ranking users, we will provide a best in class dedicated VIP host for you that includes tailored bonuses and frequent reloads to aid in making your experience at Shuffle unmatched anywhere else.
3
Level-up and progress
We prioritize creating a satisfying level progression experience for all of our users. As you wager more and play consistently at Shuffle, we’ll ensure you’re rewarded.
4
Regular boosts and reloads
Shuffle will provide you with frequent boosts daily, weekly and monthly. We will also offer you reloads when you’re on a bad turn of luck or whenever you level up!

Player complaints and reviews in Canada

108 records

108 of the 1,518 records about Shuffle Casino come from players who state they are in Canada. The figures below are theirs alone; the casino page covers every market.

Total complaints

86% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

2.91 / 5

85 ratings by these players

Share of all records

7.1%

of 1,518 about Shuffle Casino

What players in Canada say about Shuffle Casino

Players in Canada have filed 23 complaints and written 85 reviews about Shuffle Casino. That is 7.1% of the 1,518 records about it from every market. Complaints make up 21% of their records, against 18% across all markets. Their reviews rate it 2.91 out of 5 on average (85 ratings), against 2.66 across all markets. 52% of their rated reviews give one or two stars; across all markets the share is 57%.

The most common problem in their complaints is “Withdrawal delay”: 78% of 23 complaints with a labelled problem (73% across all markets). 86% of their 22 complaints with a known outcome were resolved, against 83% across all markets. In the last 12 months: 12 complaints and 33 reviews.

A player counts as being in Canada when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Shuffle Casino in Canada, or compare the market with another one.

What the assistant can do

Canada and all markets
Figure	Canada	All markets
Complaints among all records	21%	18%
Resolved, of complaints with a known outcome	86%	83%
Average review rating, out of 5	2.91	2.66
Reviews rated 1–2 stars	52%	57%
Withdrawal delay, of labelled complaints	78%	73%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

202420252026

Complaints count

Period	Value
2024	1
2025	13
2026	9

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Withdrawal delay78%18
Account blocked4.3%1
Verification delay4.3%1
Documents rejected or requested again4.3%1
Self-exclusion4.3%1
Withdrawal refused4.3%1

Share of the 23 complaints with a labelled problem.complaints

Block 03

Complaint categories

Withdrawal83%19
KYC / verification8.7%2
Account4.3%1
Responsible gambling4.3%1

Share of complaints by category.complaints

Block 04

Complaint status

Resolved83%19
Unresolved13%3
Open4.3%1

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

2023202420252026

Reviews count

Period	Value
2023	2
2024	25
2025	34
2026	24

Block 06

Review stars

How the rated reviews split by star.

5 stars44%37
4 stars3.5%3
3 stars1.2%1
2 stars3.5%3
1 star48%41

Share of 85 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Customer support29%22
Website & app11%8
Bonuses8%6
Games8%6
VIP & loyalty8%6
Withdrawals8%6

Share of the 75 reviews that name at least one aspect.reviews

Criticised

Withdrawals25%19
Fairness & RTP19%14
Customer support19%14
Account13%10
KYC / verification9.3%7
Trust & licence9.3%7

Share of the 75 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

2.23

3.13

20242025

Rating history

Period	Value
2024	2.23
2025	3.13

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	9	–	24	3.33
2025	13	85%	34	3.09
2024	1	–	25	2.08
2023	0	–	2	–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	84	–
Casino Guru	22	1	–
AskGamblers	1	–	–

Block 11

Latest complaints and reviews

The newest records about Shuffle Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewOct 24, 2026
1.0 of 5 stars
Canada · Trustpilot
ReviewOct 13, 2026
5.0 of 5 stars
Canada · Trustpilot
ComplaintSep 25, 2026
Withdrawal refused
Open
Canada · Casino Guru
ComplaintJun 17, 2026
Self-exclusion
Resolved
Canada · Casino Guru
ComplaintJun 5, 2026
Withdrawal delay
Resolved
Canada · Casino Guru

3 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Questions about Shuffle Casino in Canada

What bonuses and promotions does Shuffle Casino run in Canada?

We read 4 live offers for Canada on the Shuffle Casino site itself.

Does Shuffle Casino have a loyalty programme in Canada?

Yes. Its loyalty programme for Canada has 4 tiers.

How many complaints and reviews about Shuffle Casino come from players in Canada?

108 of the 1,518 complaints and reviews about Shuffle Casino come from players in Canada. Across all its markets, 275 complaints have a known outcome, and 83% of them were resolved.

Who owns Shuffle Casino?

Shuffle Casino is operated by Natural Nine B.V. and runs under the Shuffle Affiliates affiliate programme.

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.