Exclusive
100 Free Spins at Monro Casino
- Free spins
- 100
- Min deposit
- No deposit required
- Wagering
- 45x
Casino profile
Monro Casino
Player complaints and reviews about Monro Casino, plus its operator (Royal Partners), licences and welcome offers.
monro.casino
Profile
- Website
- monro.casino
- Established
- 2023
- Operator
- Royal Partnersaffiliate programme
- Company
- Galaktika N.V.
- Licences
- Languages
- English
- Russian
- German
- Portuguese
- French
- Spanish
- Currencies
- Euros
- US dollars
- Ukrainian hryvnias
- Canadian dollars
- Kazakhstani tenges
- Brazilian reals
- Russian rubles
About
Monro Casino belongs to the Royal Partners affiliate programme. The site launched in 2023. It holds a licence from Curacao Gaming Control Board. The interface is available in 6 languages, including English, Russian, German, Portuguese. 7 account currencies are listed, including Euros, US dollars, Ukrainian hryvnias, Canadian dollars. We list 7 welcome offers.
Monro Casino is listed in 10 markets, among them Canada, Germany, France and Belgium. In Portugal, Monro Casino accepts 18 payment methods, among them Status Basic, Status Prestige, Status Elite and Status Supreme.
Licensee
The company that holds the Curaçao licence for Monro Casino, as the licence register names it.
- Legal name
- Galaktika N.V.
- Curaçao licence reference
- OGL/2024/169/0146
- Registration number (Curaçao Chamber of Commerce)
- 140803
Markets
This brand is listed in 10 markets. Pick one to see what it offers there.
Welcome bonuses
7 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Exclusive
50 Free Spins at Monro Casino
- Free spins
- 50
- Min deposit
- No deposit required
- Wagering
- 45x
150% up to €600, 1st Deposit at Monro Casino
- Bonus
- 150%
- Max bonus
- €600
- Min deposit
- €20
- Wagering
- 45xb
Wagering applies to the bonus amount.
150% up to €600, 1st Deposit at Monro Casino
- Bonus
- 150%
- Max bonus
- €600
- Min deposit
- €20
- Wagering
- 40xb
Wagering applies to the bonus amount.
75% up to 90,000 ₸
- Bonus
- 75%
- Max bonus
- 90,000 ₸
- Min deposit
- 6,000 ₸
- Wagering
- 40x bonus
- Max bet
- 3,000 ₸
Wagering applies to the bonus amount.
50% up to €300, 1st Deposit at Monro Casino
- Bonus
- 50%
- Max bonus
- €300
- Min deposit
- €20
- Wagering
- 45xb
Wagering applies to the bonus amount.
Up to 400 EXTRA SPINS on All Lucky Clovers 20
- Free spins
- 400
- Min deposit
- 6,000 ₸
- Wagering
- 35x
- Max bet
- 3,000 ₸
Payment methods
18 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
| method | currency | category | provider | min | max |
|---|---|---|---|---|---|
| Currency not stated on the page | |||||
| Status Basic | – | Other | – | – | – |
| Status Prestige | – | Other | – | – | – |
| Status Elite | – | Other | – | – | – |
| Status Supreme | – | Other | – | – | – |
| Agente de Suporte Pessoal | – | Other | – | – | – |
| Presente de Aniversário | – | Other | – | – | – |
| Saques Ilimitados | – | Other | – | – | – |
| Cashback de Até 10% | – | Other | – | – | – |
| Promoções Exclusivas | – | Other | – | – | – |
| Recompensas Especiais | – | Other | – | – | – |
| Notificações Prioritárias | – | Other | – | – | – |
| Pagamentos Rápidos | – | Other | – | – | – |
| Ios | – | Other | – | – | – |
| Android | – | Other | – | – | – |
| Validator | – | Other | – | – | – |
| Widget | – | Other | – | – | – |
| Img | – | Other | – | – | – |
| Ru | – | Other | – | – | – |
Currency not stated on the page
Status Basic
Other
–
Status Prestige
Other
–
Status Elite
Other
–
Status Supreme
Other
–
Agente de Suporte Pessoal
Other
–
Presente de Aniversário
Other
–
Saques Ilimitados
Other
–
Cashback de Até 10%
Other
–
Promoções Exclusivas
Other
–
Recompensas Especiais
Other
–
Notificações Prioritárias
Other
–
Pagamentos Rápidos
Other
–
Ios
Other
–
Android
Other
–
Validator
Other
–
Widget
Other
–
Img
Other
–
Ru
Other
–
Cashier read on August 11, 2026
Player Intelligence
506 records
What players report about Monro Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
173
78% resolved, of those with a known outcome
Total reviews
333
Across all review sites
Player rating
3.33 / 5
casino.ru 4.7 · Trustpilot 2.5 · AskGamblers 2.8
GEO markets
46
Countries stated on 39% of records
Monro Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Monro Casino, the way Player Intelligence PRO computes it.
Since 2023, players have posted 173 complaints and 333 reviews about Monro Casino on 6 sites. In the 12 months to November 5, 2026, they filed 40 complaints and posted 90 reviews. That is 33% fewer complaints than in the 12 months before (60). Reviews are down 1% on the 12 months before (91). The average review rating held at 3.63 out of 5 year on year. Of the complaints with a known outcome, 63% were resolved in the last 12 months, against 82% in the 12 months before.
The problem players report most often is “Withdrawal delay”: 33% of the 165 complaints with a labelled problem. Next come “Deposit not credited” (31%) and “Withdrawal refused” (15%). Complaints about “Withdrawal” make up 47% of those with a topic, against 29% across all brands.
Of the 165 complaints with a known outcome, 78% were resolved, against 59% across all brands. That puts Monro Casino 892nd of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 87%.
Reviewers give Monro Casino 3.68 out of 5 on average over 319 rated reviews, against 3.44 across all brands. 66% of the ratings are four or five stars, and 25% are one or two. The review sites’ own scores average 3.33 out of 5 across 3 sites. By that score, Monro Casino ranks 1,878th of 4,287 rated casinos. Reviewers most often praise “Games” (115 reviews), “Withdrawals” (98 reviews) and “Bonuses” (95 reviews). The most common criticism concerns “Bonuses” (63 reviews), “Customer support” (52 reviews) and “Withdrawals” (50 reviews).
The countries players state most often are Russia (31%), Germany (22%) and Canada (4.1%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.
Ask the AI analyst about Monro Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players appreciated the fast withdrawals, enhancing their winning experience. The 24/7 live chat feature adds a social aspect that many found enjoyable.
Users expressed a desire for more responsible gambling tools to recommend the platform to others. There were also requests for better optimization and bug fixes to improve overall enjoyment.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
73
2023202420252026
| Period | Value |
|---|---|
| 2023 | 16 |
| 2024 | 73 |
| 2025 | 52 |
| 2026 | 32 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay33%55
- Deposit not credited31%51
- Withdrawal refused15%24
- Account blocked7.3%12
- Bonus not credited4.8%8
- Account closed2.4%4
- Game malfunction1.8%3
- Missing funds1.2%2
- Other problems3.6%6
Block 03
Complaint categories
- Withdrawal47%82
- Deposit29%51
- Account9.8%17
- Bonus5.2%9
- Payments & refunds4%7
- Technical2.3%4
- Other1.2%2
- KYC / verification0.6%1
Block 04
Complaint status
- Resolved75%129
- Unresolved21%36
- Open4.6%8
Block 05
Monro Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Monro Casino | All brands |
|---|---|---|
| Complaints resolved | 78% | 59% |
| Average review rating | 3.68 | 3.44 |
| Complaints per 100 reviews | 52 | 26.4 |
| Share of “Withdrawal” complaints | 47% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
133
2023202420252026
| Period | Value |
|---|---|
| 2023 | 32 |
| 2024 | 133 |
| 2025 | 99 |
| 2026 | 69 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars56%180
- 4 stars9.1%29
- 3 stars9.1%29
- 2 stars3.1%10
- 1 star22%71
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games36%115
- Withdrawals31%98
- Bonuses30%95
- Website & app22%69
- Fairness & RTP15%47
- Customer support12%39
Criticised
- Bonuses20%63
- Customer support16%52
- Withdrawals16%50
- Fairness & RTP12%39
- Website & app9.2%29
- Trust & licence7.6%24
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
3.63
3.8
3.77
3.37
2023202420252026
| Period | Value |
|---|---|
| 2023 | 3.63 |
| 2024 | 3.8 |
| 2025 | 3.77 |
| 2026 | 3.37 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Russia31%61
- Germany22%44
- Canada4.1%8
- Austria2.6%5
- United States2.6%5
- Belgium1.5%3
- Belarus1.5%3
- Algeria1.5%3
- Estonia1.5%3
- Finland1.5%3
- Other countries30%58
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 32 | 58% | 69 | 3.37 |
| 2025 | 52 | 87% | 99 | 3.77 |
| 2024 | 73 | 79% | 133 | 3.8 |
| 2023 | 16 | 75% | 32 | 3.63 |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| latestcasinobonuses.bet | 124 | 63 | – |
| casino.ru | – | 146 | 4.7 / 5 |
| Trustpilot | – | 98 | 2.5 / 5 |
| Casino Guru | 25 | 19 | – |
| forum-casino.com | 20 | – | – |
| AskGamblers | 4 | 7 | 2.8 / 5 |
Block 13
Latest complaints and reviews
The newest records about Monro Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Complaint
Withdrawal delay
OpenRussia · latestcasinobonuses.bet
- Review
2.5 of 5 stars
Russia · latestcasinobonuses.bet
- Review
4.0 of 5 stars
Kazakhstan · latestcasinobonuses.bet
- Complaint
Deposit not credited
UnresolvedRussia · latestcasinobonuses.bet
- Complaint
Withdrawal refused
ResolvedRussia · latestcasinobonuses.bet
5 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from casino.ru, Trustpilot, AskGamblers.
Questions about Monro Casino
Who owns Monro Casino?
Monro Casino is operated by Galaktika N.V. and runs under the Royal Partners affiliate programme.
Is Monro Casino licensed?
Yes. Monro Casino holds a licence from Curacao Gaming Control Board.
When was Monro Casino founded?
Monro Casino launched in 2023.
Which currencies does Monro Casino accept?
Currencies listed for Monro Casino: Euros, US dollars, Ukrainian hryvnias, Canadian dollars, Kazakhstani tenges, Brazilian reals, Russian rubles. Its site is available in 6 languages: English, Russian, German, Portuguese and 2 more.
What welcome bonuses does Monro Casino offer?
7 welcome offers are listed for Monro Casino. The first on the list is “100 Free Spins at Monro Casino”, with a 45× wagering requirement.
Which countries is Monro Casino available in?
Monro Casino is listed in 10 markets: Austria, Belgium, Brazil, Canada, France, Germany, Kazakhstan, Portugal and 2 more.
Which payment methods does Monro Casino accept in Portugal?
The Monro Casino cashier for Portugal lists 18 payment methods: Status Basic, Status Prestige, Status Elite, Status Supreme, Agente de Suporte Pessoal, Presente de Aniversário and 12 more.
What do players say about Monro Casino?
Players have filed 173 complaints and written 333 reviews about Monro Casino. Players rate Monro Casino 3.33 out of 5 on average across the 3 sites that publish one.
What do players complain about most at Monro Casino?
“Withdrawal delay” – 33% of the 165 complaints about Monro Casino with a labelled problem. Followed by “Deposit not credited” (31%) and “Withdrawal refused” (15%).
Do players report withdrawal problems at Monro Casino?
Withdrawals are the topic of 82 complaints about Monro Casino: 47% of the 173 with a topic. The most common withdrawal problem is “Withdrawal delay” (67% of them). Of the withdrawal complaints with a known outcome, 87% were resolved.
Does Monro Casino resolve player complaints?
78% of the 165 complaints about Monro Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Monro Casino is 892nd. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Monro Casino?
Praised most: “Games”, “Withdrawals” and “Bonuses”. Criticised most: “Bonuses”, “Customer support” and “Withdrawals”. 66% of the rated reviews give four or five stars, and 25% give one or two.
How many complaints has Monro Casino received in the last 12 months?
In the 12 months to November 5, 2026, players filed 40 complaints about Monro Casino. That is 33% fewer than in the 12 months before, when there were 60.
Where do Monro Casino’s players come from?
The countries named most often in complaints and reviews about Monro Casino are Russia (31%), Germany (22%) and Canada (4.1%).
Screenshots
2 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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