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Casino profile

Hexabet Casino

Player complaints and reviews about Hexabet Casino, plus its operator (Hex Affiliates), licences and welcome offers.

hexabet.io
Capture of the Hexabet Casino website

About

Hexabet Casino belongs to the Hex Affiliates affiliate programme. The site launched in 2024. It holds a licence from Curacao Gaming Control Board. The interface is available in 10 languages, including English, German, French, Portuguese. 16 account currencies are listed, including Euros, US dollars, Australian dollars, Brazilian reals. We list 9 welcome offers.

Hexabet Casino is listed in 13 markets, among them Canada, Germany, France and Belgium. In Switzerland, Hexabet Casino accepts 41 payment methods, among them Bronze 1, Bronze 2, Bronze 3 and Bronze 4.

Licensee

The company that holds the Curaçao licence for Hexabet Casino, as the licence register names it.

Legal name
Fortuna Games N.V.
Curaçao licence reference
OGL/2024/112/0974
Registration number (Curaçao Chamber of Commerce)
162413

Markets

This brand is listed in 13 markets. Pick one to see what it offers there.

Welcome bonuses

9 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Payment methods

41 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Currency not stated on the page

  • Bronze 1

    Other

    –

  • Bronze 2

    Other

    –

  • Bronze 3

    Other

    –

  • Bronze 4

    Other

    –

  • Bronze 5

    Other

    –

  • Silver 1

    Other

    –

  • Silver 2

    Other

    –

  • Silver 3

    Other

    –

  • Silver 4

    Other

    –

  • Silver 5

    Other

    –

  • Gold 1

    Other

    –

  • Gold 2

    Other

    –

  • Gold 3

    Other

    –

  • Gold 4

    Other

    –

  • Gold 5

    Other

    –

  • Platinum 1

    Other

    –

  • Platinum 2

    Other

    –

  • Platinum 3

    Other

    –

  • Platinum 4

    Other

    –

  • Platinum 5

    Other

    –

  • Diamond 1

    Other

    –

  • Diamond 2

    Other

    –

  • Diamond 3

    Other

    –

  • Diamond 4

    Other

    –

  • Diamond 5

    Other

    –

  • Super Vip 1

    Other

    –

  • Super Vip 2

    Other

    –

  • Super Vip 3

    Other

    –

  • Super Vip 4

    Other

    –

  • Super Vip 5

    Other

    –

  • Mastercard

    Card

    –

  • MiFinity

    E-wallet

    –

  • Paysafecard

    Voucher

    –

  • Skrill

    E-wallet

    –

  • Visa

    Card

    –

  • Neteller

    E-wallet

    –

  • Interac

    Bank transfer

    –

  • Grazieslots

    Other

    –

  • Onlinecasinosgr

    Other

    –

  • Xenacasino24

    Other

    –

  • Kasynoplonline

    Other

    –

Cashier read on August 11, 2026

Player Intelligence

37 records

What players report about Hexabet Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

7

100% resolved, of those with a known outcome

Total reviews

30

Across all review sites

Player rating

3.35 / 5

Trustpilot 1.7 · AskGamblers 5.0

GEO markets

15

Countries stated on 92% of records

Hexabet Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Hexabet Casino, the way Player Intelligence PRO computes it.

Since 2024, players have posted 7 complaints and 30 reviews about Hexabet Casino on 3 sites. In the 12 months to November 4, 2026, they filed 1 complaint and posted 3 reviews. Reviews are down 82% on the 12 months before (17).

Reviewers give Hexabet Casino 1.67 out of 5 on average over 30 rated reviews, against 3.44 across all brands. 17% of the ratings are four or five stars, and 83% are one or two. The review sites’ own scores average 3.35 out of 5 across 2 sites. By that score, Hexabet Casino ranks 1,843rd of 4,286 rated casinos. Reviewers most often praise “Games” (8 reviews). The most common criticism concerns “Withdrawals” (13 reviews), “Account” (9 reviews) and “Bonuses” (9 reviews).

The countries players state most often are United Kingdom (21%), Greece (12%) and Portugal (12%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Hexabet Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2025
Complaints count

Block 02

Complaint categories

  • Account43%3
  • Withdrawal43%3
  • Deposit14%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved100%7
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 05

Review stars

How the rated reviews split by star.

  • 5 stars17%5
  • 1 star83%25
Share of 30 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games27%8
  • Website & app13%4
  • Customer support13%4
  • Withdrawals13%4
  • Bonuses10%3
  • Deposits & payment methods6.7%2
Share of the 30 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals43%13
  • Account30%9
  • Bonuses30%9
  • Customer support23%7
  • Trust & licence23%7
  • Deposits & payment methods13%4
Share of the 30 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
202420252026
Rating history

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom21%7
  • Greece12%4
  • Portugal12%4
  • Germany8.8%3
  • Norway8.8%3
  • Armenia5.9%2
  • Canada5.9%2
  • Finland5.9%2
  • Austria2.9%1
  • Azerbaijan2.9%1
  • Other countries15%5
Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–3–
20257–15–
20240–12–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–211.7 / 5
Casino Guru76–
AskGamblers–35.0 / 5

Block 11

Latest complaints and reviews

The newest records about Hexabet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Norway · Casino Guru

  • Review

    1.0 of 5 stars

    Norway · Trustpilot

  • Complaint

    Account blocked

    Resolved

    Azerbaijan · Casino Guru

  • Complaint

    Withdrawal refused

    Resolved

    Greece · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Italy · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Hexabet Casino

Who owns Hexabet Casino?

Hexabet Casino is operated by Fortuna Games N.V. and runs under the Hex Affiliates affiliate programme.

Is Hexabet Casino licensed?

Yes. Hexabet Casino holds a licence from Curacao Gaming Control Board.

When was Hexabet Casino founded?

Hexabet Casino launched in 2024.

Which currencies does Hexabet Casino accept?

Currencies listed for Hexabet Casino: Euros, US dollars, Australian dollars, Brazilian reals, Canadian dollars, New Zealand dollars, Norwegian kroner, Polish zlotys and 8 more. Its site is available in 10 languages: English, German, French, Portuguese and 6 more.

What welcome bonuses does Hexabet Casino offer?

9 welcome offers are listed for Hexabet Casino. The first on the list is “100% up to €500 + 100 Free Spins, 1st Deposit Bonus at Hexabet Casino”, with a 40× wagering requirement.

Which countries is Hexabet Casino available in?

Hexabet Casino is listed in 13 markets: Australia, Belgium, Brazil, Canada, Finland, France, Germany, Italy and 5 more.

Which payment methods does Hexabet Casino accept in Switzerland?

The Hexabet Casino cashier for Switzerland lists 41 payment methods: Bronze 1, Bronze 2, Bronze 3, Bronze 4, Bronze 5, Silver 1 and 35 more.

What do players say about Hexabet Casino?

Players have filed 7 complaints and written 30 reviews about Hexabet Casino. Players rate Hexabet Casino 3.35 out of 5 on average across the 2 sites that publish one.

What do players like and dislike about Hexabet Casino?

Praised most: “Games”. Criticised most: “Withdrawals”, “Account” and “Bonuses”. 17% of the rated reviews give four or five stars, and 83% give one or two.

How many complaints has Hexabet Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 1 complaint about Hexabet Casino.

Where do Hexabet Casino’s players come from?

The countries named most often in complaints and reviews about Hexabet Casino are United Kingdom (21%), Greece (12%) and Portugal (12%).