Exclusive
100 Free Spins at Monro Casino
- Free spins
- 100
- Min deposit
- No deposit required
- Wagering
- 45x
Casino profile
Monro Casino in Germany
Player complaints and reviews about Monro Casino, plus its operator (Royal Partners), licences and welcome offers.
monro.casino
Profile
- Website
- monro.casino
- Established
- 2023
- Operator
- Royal Partnersaffiliate programme
- Company
- Galaktika N.V.
- Licences
- Languages
- English
- Russian
- German
- Portuguese
- French
- Spanish
- Currencies
- Euros
- US dollars
- Ukrainian hryvnias
- Canadian dollars
- Kazakhstani tenges
- Brazilian reals
- Russian rubles
About
In Germany, Monro Casino accepts 2 payment methods: Mastercard and Visa.
Monro Casino belongs to the Royal Partners affiliate programme. The site launched in 2023. It holds a licence from Curacao Gaming Control Board. The interface is available in 6 languages, including English, Russian, German, Portuguese. 7 account currencies are listed, including Euros, US dollars, Ukrainian hryvnias, Canadian dollars. We list 7 welcome offers.
Licensee
The company that holds the Curaçao licence for Monro Casino, as the licence register names it.
- Legal name
- Galaktika N.V.
- Curaçao licence reference
- OGL/2024/169/0146
- Registration number (Curaçao Chamber of Commerce)
- 140803
Markets
This brand is listed in 10 markets. Pick one to see what it offers there.
Welcome bonuses
7 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Exclusive
50 Free Spins at Monro Casino
- Free spins
- 50
- Min deposit
- No deposit required
- Wagering
- 45x
150% up to €600, 1st Deposit at Monro Casino
- Bonus
- 150%
- Max bonus
- €600
- Min deposit
- €20
- Wagering
- 45xb
Wagering applies to the bonus amount.
150% up to €600, 1st Deposit at Monro Casino
- Bonus
- 150%
- Max bonus
- €600
- Min deposit
- €20
- Wagering
- 40xb
Wagering applies to the bonus amount.
75% up to 90,000 ₸
- Bonus
- 75%
- Max bonus
- 90,000 ₸
- Min deposit
- 6,000 ₸
- Wagering
- 40x bonus
- Max bet
- 3,000 ₸
Wagering applies to the bonus amount.
50% up to €300, 1st Deposit at Monro Casino
- Bonus
- 50%
- Max bonus
- €300
- Min deposit
- €20
- Wagering
- 45xb
Wagering applies to the bonus amount.
Up to 400 EXTRA SPINS on All Lucky Clovers 20
- Free spins
- 400
- Min deposit
- 6,000 ₸
- Wagering
- 35x
- Max bet
- 3,000 ₸
Payment methods
2 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
| method | currency | category | provider | min | max |
|---|---|---|---|---|---|
| Currency not stated on the page | |||||
| Mastercard | – | Card | – | – | – |
| Visa | – | Card | – | – | – |
Currency not stated on the page
Mastercard
Card
–
Visa
Card
–
Player complaints and reviews in Germany
44 records
44 of the 506 records about Monro Casino come from players who state they are in Germany. The figures below are theirs alone; the casino page covers every market.
Total complaints
9
89% resolved, of those with a known outcome
Total reviews
35
Across all review sites
Player rating
1.83 / 5
35 ratings by these players
Share of all records
8.7%
of 506 about Monro Casino
What players in Germany say about Monro Casino
Players in Germany have filed 9 complaints and written 35 reviews about Monro Casino. That is 8.7% of the 506 records about it from every market. Complaints make up 20% of their records, against 34% across all markets. Their reviews rate it 1.83 out of 5 on average (35 ratings), against 3.68 across all markets. 77% of their rated reviews give one or two stars; across all markets the share is 25%.
The most common problem in their complaints is “Withdrawal delay”: 33% of 9 complaints with a labelled problem (33% across all markets). 89% of their 9 complaints with a known outcome were resolved, against 78% across all markets. In the last 12 months: 3 complaints and 13 reviews.
A player counts as being in Germany when the source states the country. Shares and averages are shown only with at least 5 records behind them.
Ask the AI analyst about Monro Casino in Germany, or compare the market with another one.
| Figure | Germany | All markets |
|---|---|---|
| Complaints among all records | 20% | 34% |
| Resolved, of complaints with a known outcome | 89% | 78% |
| Average review rating, out of 5 | 1.83 | 3.68 |
| Reviews rated 1–2 stars | 77% | 25% |
| Withdrawal delay, of labelled complaints | 33% | 33% |
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
4
202420252026
| Period | Value |
|---|---|
| 2024 | 4 |
| 2025 | 4 |
| 2026 | 1 |
Block 02
Complaint categories
- Withdrawal56%5
- Account22%2
- Deposit22%2
Block 03
Complaint status
- Resolved89%8
- Unresolved11%1
Block 04
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
16
2023202420252026
| Period | Value |
|---|---|
| 2023 | 1 |
| 2024 | 16 |
| 2025 | 5 |
| 2026 | 13 |
Block 05
Review stars
How the rated reviews split by star.
- 5 stars14%5
- 4 stars2.9%1
- 3 stars5.7%2
- 2 stars5.7%2
- 1 star71%25
Block 06
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Withdrawals17%6
- Games5.7%2
- Website & app5.7%2
- Bonuses2.9%1
- Deposits & payment methods2.9%1
- KYC / verification2.9%1
Criticised
- Bonuses40%14
- Fairness & RTP37%13
- Customer support31%11
- Trust & licence26%9
- Withdrawals26%9
- Account17%6
Block 07
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
1.67
2.4
202420252026
| Period | Value |
|---|---|
| 2024 | 1.67 |
| 2025 | 0 |
| 2026 | 2.4 |
Block 08
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 1 | – | 13 | – |
| 2025 | 4 | – | 5 | – |
| 2024 | 4 | – | 16 | – |
| 2023 | 0 | – | 1 | – |
A dash means too little data for that year.
Block 09
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 34 | – |
| Casino Guru | 9 | 1 | – |
Block 10
Latest complaints and reviews
The newest records about Monro Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
5.0 of 5 stars
Germany · Trustpilot
- Review
3.0 of 5 stars
Germany · Trustpilot
- Complaint
Winnings voided
ResolvedGermany · Casino Guru
- Complaint
Account closed
ResolvedGermany · Casino Guru
- Complaint
Withdrawal delay
ResolvedGermany · Casino Guru
1 player record in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataQuestions about Monro Casino in Germany
Which payment methods does Monro Casino accept in Germany?
The Monro Casino cashier for Germany lists 2 payment methods: Mastercard, Visa.
How many complaints and reviews about Monro Casino come from players in Germany?
44 of the 506 complaints and reviews about Monro Casino come from players in Germany. Across all its markets, 165 complaints have a known outcome, and 78% of them were resolved.
Who owns Monro Casino?
Monro Casino is operated by Galaktika N.V. and runs under the Royal Partners affiliate programme.
Is Monro Casino licensed?
Yes. Monro Casino holds a licence from Curacao Gaming Control Board.
Screenshots
2 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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