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Casino profile

Jupi Casino

Player complaints and reviews about Jupi Casino, plus its operator (Infinity Stars Partners), licences and welcome offers.

jupicasino.com
jupicasino.com
Capture of the Jupi Casino website

Profile

Website
jupicasino.com
Established
2021
Operator
Infinity Stars Partnersaffiliate programme
Company
Famagousta B.V.
Licences
Languages
  • English
  • German
  • Finnish
  • Norwegian
  • Portuguese
  • French
  • Spanish
  • Italian
Currencies
  • Euros
  • US dollars
  • Australian dollars
  • Canadian dollars
  • Norwegian kroner
  • Brazilian reals
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Tether
  • Litecoin

About

Jupi Casino belongs to the Infinity Stars Partners affiliate programme. The site launched in 2021. It holds a licence from Curacao Gaming Control Board. The interface is available in 8 languages, including English, German, Finnish, Norwegian. 11 account currencies are listed, including Euros, US dollars, Australian dollars, Canadian dollars. We list 12 welcome offers.

Jupi Casino is listed in 12 markets, among them Canada, Germany, France and Belgium. On the Jupi Casino site for Portugal, we found a loyalty programme with 3 tiers. In Portugal, Jupi Casino accepts 14 payment methods, among them Rapid Transfer, Bitcoin, Bitcoin Cash and Ethereum. Its crypto options cover 6 coins, including Bitcoin, Bitcoin Cash, Ethereum and Litecoin. The minimum deposit in EUR is 20, the maximum 5,000. The registration form for Portugal has 4 fields: e-mail, password, currency and promo code.

Licensee

The company that holds the Curaçao licence for Jupi Casino, as the licence register names it.

Legal name
Famagousta B.V
Curaçao licence reference
OGL/2023/155/0098
Registration number (Curaçao Chamber of Commerce)
152449
Incorporated
2020

Markets

This brand is listed in 12 markets. Pick one to see what it offers there.

Welcome bonuses

12 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Loyalty programme

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    DEDICATED VIP ACCOUNT MANAGER

    DEDICATED VIP ACCOUNT MANAGER Your personal Account Manager is here to handle any issues you may have and improve your gaming experience.

  2. 2

    FAST WITHDRAWALS

    FAST WITHDRAWALS We will ensure that your withdrawals are processed quickly and we will be available to answer any queries you may have with no delay.

  3. 3

    EXCLUSIVE OFFERS

    EXCLUSIVE OFFERS Personalized promotions such as deposit bonuses with very low wagering requirements, cashback bonuses and other treats are waiting for you.

Payment methods

14 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

EUR

  • Rapid Transfer

    Bank transfer · Paysafe

    25 – 2000

  • Bitcoin

    Cryptocurrency

    25 – 5000

  • Bitcoin Cash

    Cryptocurrency

    25 – 5000

  • Ethereum

    Cryptocurrency

    25 – 5000

  • Litecoin

    Cryptocurrency

    25 – 5000

  • Tether (USDT)TRON

    Cryptocurrency

    25 – 5000

  • USD Coin (USDC)SOL

    Cryptocurrency

    25 – 5000

  • E-wallet

    E-wallet

    25 – 2000

  • Jeton

    E-wallet · Jeton

    25 – 2000

  • Neteller

    E-wallet · Paysafe

    25 – 2000

  • Skrill

    E-wallet · Paysafe

    25 – 2000

  • CASHlib

    Voucher

    25 – 150

  • Flexepin

    Voucher

    20 – 250

  • paysafecard

    Voucher · Paysafe

    25 – 2000

Cashier read on September 29, 2026

Sign-up requirements

6 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

  1. E-mail
  2. Password
  3. CurrencyEUR · USD · ΝΟΚ · AUD … +1
  4. Promo code

Sign in

  1. E-mail
  2. Password

Player Intelligence

161 records

What players report about Jupi Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

55

45% resolved, of those with a known outcome

Total reviews

106

Across all review sites

Player rating

3.18 / 5

AskGamblers 4.45 · Trustpilot 1.9

GEO markets

17

Countries stated on 40% of records

Jupi Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Jupi Casino, the way Player Intelligence PRO computes it.

Since 2021, players have posted 55 complaints and 106 reviews about Jupi Casino on 4 sites. In the 12 months to November 5, 2026, they filed 3 complaints and posted 7 reviews.

The problem players report most often is “Withdrawal delay”: 29% of the 51 complaints with a labelled problem. Next come “Verification delay” (16%) and “Withdrawal refused” (16%). Complaints about “Withdrawal” make up 53% of those with a topic, against 29% across all brands.

Of the 55 complaints with a known outcome, 45% were resolved, against 59% across all brands. That puts Jupi Casino 1,673rd of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 52%.

Reviewers give Jupi Casino 3.64 out of 5 on average over 99 rated reviews, against 3.44 across all brands. 71% of the ratings are four or five stars, and 26% are one or two. The review sites’ own scores average 3.18 out of 5 across 2 sites. By that score, Jupi Casino ranks 2,235th of 4,287 rated casinos. Reviewers most often praise “Games” (66 reviews), “Website & app” (48 reviews) and “Bonuses” (43 reviews). The most common criticism concerns “Customer support” (34 reviews), “Withdrawals” (26 reviews) and “Bonuses” (17 reviews).

The countries players state most often are Finland (26%), Germany (22%) and Sweden (12%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Jupi Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players disliked the high withdrawal limits and lengthy withdrawal process, which can take weeks or months for larger amounts. Additionally, they were frustrated with the restrictive terms on free spins and bonus winnings, which significantly limit potential payouts.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay29%15
  • Verification delay16%8
  • Withdrawal refused16%8
  • Documents rejected or requested again7.8%4
  • Winnings voided7.8%4
  • Bonus winnings confiscated5.9%3
  • Account not closed on request3.9%2
  • Withdrawal limits3.9%2
  • Other problems9.8%5
Share of the 51 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal53%29
  • KYC / verification24%13
  • Bonus7.3%4
  • Account5.5%3
  • Deposit3.6%2
  • Other3.6%2
  • Payments & refunds1.8%1
  • Technical1.8%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Unresolved55%30
  • Resolved45%25
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Jupi Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Jupi Casino against the market
MeasureJupi CasinoAll brands
Complaints resolved45%59%
Average review rating3.643.44
Complaints per 100 reviews51.926.4
Share of “Withdrawal” complaints53%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars51%50
  • 4 stars20%20
  • 3 stars3%3
  • 2 stars5.1%5
  • 1 star21%21
Share of 99 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games62%66
  • Website & app45%48
  • Bonuses41%43
  • Customer support35%37
  • Deposits & payment methods27%29
  • Withdrawals19%20
Share of the 106 reviews that name at least one aspect.reviews

Criticised

  • Customer support32%34
  • Withdrawals25%26
  • Bonuses16%17
  • KYC / verification16%17
  • Trust & licence12%13
  • Games8.5%9
Share of the 106 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
20222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Finland26%17
  • Germany22%14
  • Sweden12%8
  • Italy7.7%5
  • Portugal7.7%5
  • Austria4.6%3
  • Denmark3.1%2
  • Ireland3.1%2
  • Afghanistan1.5%1
  • Australia1.5%1
  • Other countries11%7
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20263–6–
20255–5–
20247–7–
20231547%8–
20221850%794.27
20217–1–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers13754.45 / 5
Casino Guru4017–
Trustpilot–141.9 / 5
CasinoReviews2––

Block 13

Latest complaints and reviews

The newest records about Jupi Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Poland · Trustpilot

  • Review

    1.0 of 5 stars

    Singapore · Trustpilot

  • Complaint

    Withdrawal refused

    Unresolved

    AskGamblers

  • Complaint

    KYC / verification

    Resolved

    AskGamblers

  • Complaint

    Withdrawal refused

    Resolved

    AskGamblers

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot.

Questions about Jupi Casino

Who owns Jupi Casino?

Jupi Casino is operated by Famagousta B.V. and runs under the Infinity Stars Partners affiliate programme.

Is Jupi Casino licensed?

Yes. Jupi Casino holds a licence from Curacao Gaming Control Board.

When was Jupi Casino founded?

Jupi Casino launched in 2021.

Which currencies does Jupi Casino accept?

Currencies listed for Jupi Casino: Euros, US dollars, Australian dollars, Canadian dollars, Norwegian kroner, Brazilian reals, Bitcoin, Bitcoin Cash and 3 more. Its site is available in 8 languages: English, German, Finnish, Norwegian and 4 more.

What welcome bonuses does Jupi Casino offer?

12 welcome offers are listed for Jupi Casino. The first on the list is “150% up to €1000, 1st Deposit Bonus at Jupi Casino”, with a 40× wagering requirement.

Which countries is Jupi Casino available in?

Jupi Casino is listed in 12 markets: Australia, Austria, Belgium, Brazil, Canada, Finland, France, Germany and 4 more.

Which payment methods does Jupi Casino accept in Portugal?

The Jupi Casino cashier for Portugal lists 14 payment methods: Rapid Transfer, Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Tether (USDT) and 8 more. For crypto, it takes 6 coins: Bitcoin, Bitcoin Cash, Ethereum, Litecoin and 2 more.

What are the deposit limits at Jupi Casino in Portugal?

Deposits in EUR run from 20 to 5,000 per transaction. The lowest minimum, 20 EUR, is via Flexepin. The highest maximum, 5,000 EUR, is via Bitcoin.

Does Jupi Casino have a loyalty programme in Portugal?

Yes. Its loyalty programme for Portugal has 3 tiers.

What does Jupi Casino ask for at registration in Portugal?

The Jupi Casino registration form for Portugal has 4 fields: e-mail, password, currency, promo code.

What do players say about Jupi Casino?

Players have filed 55 complaints and written 106 reviews about Jupi Casino. Players rate Jupi Casino 3.18 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Jupi Casino?

“Withdrawal delay” – 29% of the 51 complaints about Jupi Casino with a labelled problem. Followed by “Verification delay” (16%) and “Withdrawal refused” (16%).

Do players report withdrawal problems at Jupi Casino?

Withdrawals are the topic of 29 complaints about Jupi Casino: 53% of the 55 with a topic. The most common withdrawal problem is “Withdrawal delay” (52% of them). Of the withdrawal complaints with a known outcome, 52% were resolved.

Does Jupi Casino resolve player complaints?

45% of the 55 complaints about Jupi Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Jupi Casino is 1,673rd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Jupi Casino?

Praised most: “Games”, “Website & app” and “Bonuses”. Criticised most: “Customer support”, “Withdrawals” and “Bonuses”. 71% of the rated reviews give four or five stars, and 26% give one or two.

How many complaints has Jupi Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 3 complaints about Jupi Casino.

Where do Jupi Casino’s players come from?

The countries named most often in complaints and reviews about Jupi Casino are Finland (26%), Germany (22%) and Sweden (12%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with Jupi Casino, and ones players rate about the same.