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Casino profile

LuckyWins Casino in Germany

Player complaints and reviews about LuckyWins Casino, plus its operator (Bloom Affiliates), licences and welcome offers.

luckywins.com
luckywins.com
Capture of the LuckyWins Casino website

Profile

Website
luckywins.com
Established
2023
Operator
Bloom Affiliatesaffiliate programme
Company
Novatrix SRL
Licences
Languages
  • English
  • German
  • Finnish
  • Norwegian
  • French
  • Italian
  • Arabic
Currencies
  • Australian dollars
  • Euros
  • US dollars
  • Bitcoin
  • New Zealand dollars
  • Canadian dollars
  • Ethereum
  • Tether
  • Norwegian kroner
  • Litecoin
  • Swiss francs
  • Russian rubles
  • Dogecoin
  • Ripple
  • TRON
  • Binance Coin
  • ADA
  • Polish zlotys
  • Bitcoin Cash
  • South African Rand
  • Turkish Lira Show more

About

On the LuckyWins Casino site for Germany, we found 5 promotions and a loyalty programme with 6 tiers.

LuckyWins Casino belongs to the Bloom Affiliates affiliate programme. The site launched in 2023. It holds a licence from Tobique Gaming Commission. The interface is available in 7 languages, including English, German, Finnish, Norwegian. 21 account currencies are listed, including Australian dollars, Euros, US dollars, Bitcoin. We list 14 welcome offers.

Markets

This brand is listed in 13 markets. Pick one to see what it offers there.

Welcome bonuses

14 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

6 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Gibt es verschiedene VIP-Stufen bei LuckyWins, und wie funktionieren sie?

    Ja, unser VIP-Programm umfasst mehrere Stufen, die jeweils höhere Vorteile bieten. Der Aufstieg basiert auf Ihrem Spielverhalten und den im Laufe der Zeit gesammelten Treuepunkten.

  2. 2

    Kann ich den VIP-Status, den ich anderswo habe, übernehmen?

    Wenn Sie auf einer anderen Glücksspieleseite VIP sind oder finden, dass Sie bei LuckyWins VIP sein sollten, nehmen Sie bitte Kontakt mit uns auf, und wir schauen, wie wir Ihnen entgegenkommen können.

  3. 3

    Verfallen die LuckyWins VIP-Punkte?

    VIP-Punkte bleiben so lange aktiv, wie Ihr Konto aktiv ist. Wenn Sie jedoch über einen längeren Zeitraum inaktiv sind, können die Punkte verfallen.

  4. 4

    Welche Vorteile erhalten LuckyWins-VIP-Mitglieder?

    VIP-Mitglieder genießen exklusive Vorteile wie personalisierte Boni, schnellere Auszahlungszeiten, engagierte Kontomanager und Einladungen zu besonderen Veranstaltungen.

  5. 5

    Wie kann ich meinen Fortschritt auf dem Weg zum LuckyWins-VIP-Status verfolgen?

    Unser VIP-Treueprogramm https://www.luckywins.com/loyalty zeigt Ihre aktuelle Stufe und Ihren Fortschritt an. Prüfen Sie regelmäßig, ob es Aktualisierungen und Benachrichtigungen bezüglich Ihrer VIP-Berechtigung gibt.

  6. 6

    Wie werde ich ein LuckyWins-VIP?

    Wir verfolgen die Fortschritte unserer Spieler und nehmen Kontakt mit Ihnen auf, wenn wir glauben, dass Sie das Zeug dazu haben, ein LuckyWins-VIP zu werden.

Player complaints and reviews in Germany

319 records

319 of the 1,468 records about LuckyWins Casino come from players who state they are in Germany. The figures below are theirs alone; the casino page covers every market.

Total complaints

35

43% resolved, of those with a known outcome

Total reviews

284

Across all review sites

Player rating

4.02 / 5

284 ratings by these players

Share of all records

22%

of 1,468 about LuckyWins Casino

What players in Germany say about LuckyWins Casino

Players in Germany have filed 35 complaints and written 284 reviews about LuckyWins Casino. That is 22% of the 1,468 records about it from every market. Complaints make up 11% of their records, against 7.3% across all markets. Their reviews rate it 4.02 out of 5 on average (284 ratings), against 3.68 across all markets. 18% of their rated reviews give one or two stars; across all markets the share is 27%.

The most common problem in their complaints is “Withdrawal delay”: 69% of 35 complaints with a labelled problem (62% across all markets). 43% of their 35 complaints with a known outcome were resolved, against 49% across all markets. In the last 12 months: 2 complaints and 56 reviews.

A player counts as being in Germany when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about LuckyWins Casino in Germany, or compare the market with another one.

What the assistant can do
Germany and all markets
FigureGermanyAll markets
Complaints among all records11%7.3%
Resolved, of complaints with a known outcome43%49%
Average review rating, out of 54.023.68
Reviews rated 1–2 stars18%27%
Withdrawal delay, of labelled complaints69%62%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay69%24
  • Account closed11%4
  • Withdrawal refused5.7%2
  • Account blocked2.9%1
  • Bonus winnings confiscated2.9%1
  • Deposit not credited2.9%1
  • Self-exclusion2.9%1
  • Game malfunction2.9%1
Share of the 35 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal74%26
  • Account14%5
  • Bonus2.9%1
  • Deposit2.9%1
  • Responsible gambling2.9%1
  • Technical2.9%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Unresolved57%20
  • Resolved43%15
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20222023202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars58%165
  • 4 stars18%51
  • 3 stars6.3%18
  • 2 stars3.2%9
  • 1 star14%41
Share of 284 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals43%91
  • Games33%70
  • Customer support29%62
  • Bonuses20%42
  • KYC / verification15%31
  • Website & app14%29
Share of the 213 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals12%26
  • Bonuses12%25
  • Fairness & RTP6.6%14
  • Customer support5.2%11
  • KYC / verification4.2%9
  • Trust & licence2.8%6
Share of the 213 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2023202420252026
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261–233.91
20255–1323.82
20245–1024.26
20236–254.44
20221421%2–
20214–0–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–280–
Casino Guru354–

Block 11

Latest complaints and reviews

The newest records about LuckyWins Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Germany · Trustpilot

  • Complaint

    Account closed

    Unresolved

    Germany · Casino Guru

  • Review

    5.0 of 5 stars

    Germany · Trustpilot

  • Complaint

    Withdrawal refused

    Resolved

    Germany · Casino Guru

  • Complaint

    Game malfunction

    Resolved

    Germany · Casino Guru

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Questions about LuckyWins Casino in Germany

What bonuses and promotions does LuckyWins Casino run in Germany?

We read 5 live offers for Germany on the LuckyWins Casino site itself.

Does LuckyWins Casino have a loyalty programme in Germany?

Yes. Its loyalty programme for Germany has 6 tiers.

How many complaints and reviews about LuckyWins Casino come from players in Germany?

319 of the 1,468 complaints and reviews about LuckyWins Casino come from players in Germany. Across all its markets, 106 complaints have a known outcome, and 49% of them were resolved.

Who owns LuckyWins Casino?

LuckyWins Casino is operated by Novatrix SRL and runs under the Bloom Affiliates affiliate programme.

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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