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Casino profile

Rockstar Casino

Player complaints and reviews about Rockstar Casino, plus its operator (Hearts Partners), licences and welcome offers.

rockstar.casino
rockstar.casino
Capture of the Rockstar Casino website

Profile

Website
rockstar.casino
Established
2024
Operator
Hearts Partnersaffiliate programme
Company
JeuxCraft N.V.
Licences
Languages
  • English
  • German
  • Romanian
Currencies
  • Euros
  • Romanian lei
  • Bitcoin
  • Ethereum
  • Tether
  • Binance Coin
  • Litecoin
  • TRON
  • Ripple

About

Rockstar Casino belongs to the Hearts Partners affiliate programme. The site launched in 2024. It holds a licence from Anjouan Gaming Board. The interface is available in 3 languages: English, German, Romanian. 9 account currencies are listed, including Euros, Romanian lei, Bitcoin, Ethereum. We list 9 welcome offers.

Rockstar Casino is listed in 3 markets: Germany, Austria and Romania. On the Rockstar Casino site for Germany, we found 4 promotions.

Markets

This brand is listed in 3 markets. Pick one to see what it offers there.

Welcome bonuses

9 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

113 records

What players report about Rockstar Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

12

58% resolved, of those with a known outcome

Total reviews

101

Across all review sites

Player rating

3.75 / 5

Trustpilot 2.2 · AskGamblers 4.55 · Tribuna 4.5

GEO markets

21

Countries stated on 64% of records

Rockstar Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Rockstar Casino, the way Player Intelligence PRO computes it.

Since 2025, players have posted 12 complaints and 101 reviews about Rockstar Casino on 5 sites. In the 12 months to November 5, 2026, they filed 8 complaints and posted 90 reviews. Reviews are up 800% on the 12 months before (10).

The problem players report most often is “Withdrawal delay”: 64% of the 11 complaints with a labelled problem. Next come “Withdrawal refused” (27%) and “Bonus winnings confiscated” (9.1%). Complaints about “Withdrawal” make up 83% of those with a topic, against 29% across all brands.

Of the 12 complaints with a known outcome, 58% were resolved, against 59% across all brands. That puts Rockstar Casino 1,439th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 60%.

Reviewers give Rockstar Casino 2.78 out of 5 on average over 101 rated reviews, against 3.44 across all brands. 40% of the ratings are four or five stars, and 53% are one or two. The review sites’ own scores average 3.75 out of 5 across 3 sites. By that score, Rockstar Casino ranks 1,180th of 4,287 rated casinos. Reviewers most often praise “Website & app” (27 reviews), “Withdrawals” (21 reviews) and “Games” (19 reviews). The most common criticism concerns “Withdrawals” (38 reviews), “Trust & licence” (24 reviews) and “Customer support” (22 reviews).

The countries players state most often are France (38%), Czechia (5.6%) and Germany (5.6%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Rockstar Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the user-friendly interface and the smooth performance of the site, both on desktop and mobile. The quick withdrawal process and transparent bonus terms were also highlighted as major positives.

Players expressed frustration over the casino allowing banned users to open accounts and withholding payouts on significant wins. Additionally, there were complaints about delays in processing withdrawals, leading to distrust in the platform's reliability.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay64%7
  • Withdrawal refused27%3
  • Bonus winnings confiscated9.1%1
Share of the 11 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal83%10
  • Bonus8.3%1
  • Payments & refunds8.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved58%7
  • Unresolved42%5
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Rockstar Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Rockstar Casino against the market
MeasureRockstar CasinoAll brands
Complaints resolved58%59%
Average review rating2.783.44
Complaints per 100 reviews11.926.4
Share of “Withdrawal” complaints83%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars36%36
  • 4 stars4%4
  • 3 stars6.9%7
  • 2 stars11%11
  • 1 star43%43
Share of 101 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Website & app28%27
  • Withdrawals22%21
  • Games20%19
  • Customer support17%16
  • Bonuses16%15
  • Deposits & payment methods10%10
Share of the 96 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals40%38
  • Trust & licence25%24
  • Customer support23%22
  • Bonuses15%14
  • Games7.3%7
  • Fairness & RTP5.2%5
Share of the 96 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • France38%27
  • Czechia5.6%4
  • Germany5.6%4
  • Spain5.6%4
  • Netherlands5.6%4
  • Poland4.2%3
  • Portugal4.2%3
  • Romania4.2%3
  • Russia4.2%3
  • Austria2.8%2
  • Other countries21%15
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20265–652.8
20256–362.74

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–552.2 / 5
AskGamblers4204.55 / 5
Casino Guru710–
Tribuna–164.5 / 5
Casinomeister1––

Block 13

Latest complaints and reviews

The newest records about Rockstar Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

    Tribuna

  • Review

    2.0 of 5 stars

    Tribuna

  • Complaint

    Withdrawal refused

    Unresolved

    AskGamblers

  • Complaint

    Withdrawal delay

    Resolved

    Portugal · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Russia · Casino Guru

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about Rockstar Casino

Who owns Rockstar Casino?

Rockstar Casino is operated by JeuxCraft N.V. and runs under the Hearts Partners affiliate programme.

Is Rockstar Casino licensed?

Yes. Rockstar Casino holds a licence from Anjouan Gaming Board.

When was Rockstar Casino founded?

Rockstar Casino launched in 2024.

Which currencies does Rockstar Casino accept?

Currencies listed for Rockstar Casino: Euros, Romanian lei, Bitcoin, Ethereum, Tether, Binance Coin, Litecoin, TRON and 1 more. Its site is available in 3 languages: English, German, Romanian.

What welcome bonuses does Rockstar Casino offer?

9 welcome offers are listed for Rockstar Casino. The first on the list is “20 FREE SPINS on Sweet Bonanza”, with a 45× wagering requirement.

Which countries is Rockstar Casino available in?

Rockstar Casino is listed in 3 markets: Austria, Germany, Romania.

What bonuses and promotions does Rockstar Casino run in Germany?

We read 4 live offers for Germany on the Rockstar Casino site itself.

What do players say about Rockstar Casino?

Players have filed 12 complaints and written 101 reviews about Rockstar Casino. Players rate Rockstar Casino 3.75 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Rockstar Casino?

“Withdrawal delay” – 64% of the 11 complaints about Rockstar Casino with a labelled problem. Followed by “Withdrawal refused” (27%) and “Bonus winnings confiscated” (9.1%).

Do players report withdrawal problems at Rockstar Casino?

Withdrawals are the topic of 10 complaints about Rockstar Casino: 83% of the 12 with a topic. The most common withdrawal problem is “Withdrawal delay” (70% of them). Of the withdrawal complaints with a known outcome, 60% were resolved.

Does Rockstar Casino resolve player complaints?

58% of the 12 complaints about Rockstar Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Rockstar Casino is 1,439th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Rockstar Casino?

Praised most: “Website & app”, “Withdrawals” and “Games”. Criticised most: “Withdrawals”, “Trust & licence” and “Customer support”. 40% of the rated reviews give four or five stars, and 53% give one or two.

How many complaints has Rockstar Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 8 complaints about Rockstar Casino.

Where do Rockstar Casino’s players come from?

The countries named most often in complaints and reviews about Rockstar Casino are France (38%), Czechia (5.6%) and Germany (5.6%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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