igamingcpo.com

Casino profile

LuckyWins Casino

Player complaints and reviews about LuckyWins Casino, plus its operator (Bloom Affiliates), licences and welcome offers.

luckywins.com
luckywins.com
Capture of the LuckyWins Casino website

Profile

Website
luckywins.com
Established
2023
Operator
Bloom Affiliatesaffiliate programme
Company
Novatrix SRL
Licences
Languages
  • English
  • German
  • Finnish
  • Norwegian
  • French
  • Italian
  • Arabic
Currencies
  • Australian dollars
  • Euros
  • US dollars
  • Bitcoin
  • New Zealand dollars
  • Canadian dollars
  • Ethereum
  • Tether
  • Norwegian kroner
  • Litecoin
  • Swiss francs
  • Russian rubles
  • Dogecoin
  • Ripple
  • TRON
  • Binance Coin
  • ADA
  • Polish zlotys
  • Bitcoin Cash
  • South African Rand
  • Turkish Lira Show more

About

LuckyWins Casino belongs to the Bloom Affiliates affiliate programme. The site launched in 2023. It holds a licence from Tobique Gaming Commission. The interface is available in 7 languages, including English, German, Finnish, Norwegian. 21 account currencies are listed, including Australian dollars, Euros, US dollars, Bitcoin. We list 14 welcome offers.

LuckyWins Casino is listed in 13 markets, among them Canada, Germany, France and Belgium. On the LuckyWins Casino site for United Arab Emirates, we found 5 promotions and a loyalty programme with 6 tiers.

Markets

This brand is listed in 13 markets. Pick one to see what it offers there.

Welcome bonuses

14 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

6 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    كيف أصبح عضو VIP في LuckyWins؟

    نحن نتابع جميع اللاعبين وسنتواصل معك مباشرة إذا اعتقدنا أنك تمتلك ما يلزم لتصبح عضو VIP في LuckyWins.

  2. 2

    كيف يمكنني تتبع تقدمي نحو حالة VIP في LuckyWins؟

    يعرض برنامج ولاء VIP الخاص بنا https://www.luckywins.com/loyalty مستواك الحالي وتقدمك. تحقق بانتظام من التحديثات والإشعارات المتعلقة بأهليتك لعضوية VIP.

  3. 3

    ما هي الفوائد التي يحصل عليها أعضاء VIP في LuckyWins؟

    يتمتع أعضاء VIP بمزايا حصرية مثل المكافآت المخصصة، أوقات سحب أسرع، مديرين حسابات مخصصين، ودعوات لحضور أحداث خاصة.

  4. 4

    هل تنتهي صلاحية نقاط VIP في LuckyWins؟

    تبقى نقاط VIP نشطة طالما أن حسابك نشط. ومع ذلك، فإن عدم النشاط لفترة طويلة قد يؤدي إلى انتهاء صلاحية النقاط.

  5. 5

    هل هناك مستويات مختلفة لبرنامج VIP في LuckyWins؟ وكيف تعمل؟

    نعم، يتميز برنامج VIP لدينا بعدة مستويات، حيث يقدم كل مستوى مزايا متزايدة. يعتمد التقدم على أسلوب لعبك والنقاط التي تجمعها على مدار الوقت.

  6. 6

    هل يمكنني مطابقة حالة VIP الخاصة بي في مواقع أخرى؟

    إذا كنت عضو VIP في موقع ألعاب آخر أو تعتقد أنه يجب أن تكون عضو VIP في LuckyWins، يرجى التواصل معنا لمعرفة كيف يمكننا مساعدتك.

Player Intelligence

1,468 records

What players report about LuckyWins Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

107

49% resolved, of those with a known outcome

Total reviews

1,361

Across all review sites

Player rating

3.75 / 5

Trustpilot 3.6 · AskGamblers 3.9

GEO markets

39

Countries stated on 97% of records

LuckyWins Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about LuckyWins Casino, the way Player Intelligence PRO computes it.

Since 2021, players have posted 107 complaints and 1,361 reviews about LuckyWins Casino on 7 sites. In the 12 months to November 5, 2026, they filed 16 complaints and posted 226 reviews. That is 23% more complaints than in the 12 months before (13). Reviews are down 50% on the 12 months before (456). The average review rating rose from 3.47 to 3.67 out of 5 year on year. Of the complaints with a known outcome, 73% were resolved in the last 12 months, against 85% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 62% of the 104 complaints with a labelled problem. Next come “Account closed” (7.7%) and “Bonus winnings confiscated” (7.7%). Complaints about “Withdrawal” make up 68% of those with a topic, against 29% across all brands.

Of the 106 complaints with a known outcome, 49% were resolved, against 59% across all brands. That puts LuckyWins Casino 1,617th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 34%.

Reviewers give LuckyWins Casino 3.68 out of 5 on average over 1,346 rated reviews, against 3.44 across all brands. 67% of the ratings are four or five stars, and 27% are one or two. The review sites’ own scores average 3.75 out of 5 across 2 sites. By that score, LuckyWins Casino ranks 1,180th of 4,287 rated casinos. Reviewers most often praise “Withdrawals” (336 reviews), “Games” (319 reviews) and “Customer support” (300 reviews). The most common criticism concerns “Withdrawals” (225 reviews), “Bonuses” (142 reviews) and “Customer support” (107 reviews).

The countries players state most often are Australia (23%), Germany (22%) and Canada (16%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about LuckyWins Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Few positive comments exist, but players frequently report issues with payments. Customer support also draws significant criticism based on the feedback.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay62%64
  • Account closed7.7%8
  • Bonus winnings confiscated7.7%8
  • Withdrawal refused7.7%8
  • Self-exclusion2.9%3
  • Bonus not credited1.9%2
  • Deposit not credited1.9%2
  • Account blocked1%1
  • Other problems7.7%8
Share of the 104 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal68%73
  • Account10%11
  • Bonus9.3%10
  • Other2.8%3
  • Responsible gambling2.8%3
  • Deposit1.9%2
  • KYC / verification1.9%2
  • Technical1.9%2
  • Payments & refunds0.9%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Unresolved50%54
  • Resolved49%52
  • Open0.9%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

LuckyWins Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

LuckyWins Casino against the market
MeasureLuckyWins CasinoAll brands
Complaints resolved49%59%
Average review rating3.683.44
Complaints per 100 reviews7.926.4
Share of “Withdrawal” complaints68%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars53%709
  • 4 stars14%189
  • 3 stars5.9%80
  • 2 stars3.9%52
  • 1 star23%316
Share of 1,346 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals30%336
  • Games28%319
  • Customer support27%300
  • Bonuses16%176
  • Website & app11%129
  • KYC / verification9.3%105
Share of the 1,130 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals20%225
  • Bonuses13%142
  • Customer support9.5%107
  • Fairness & RTP7.4%84
  • Trust & licence7.2%81
  • KYC / verification6.2%70
Share of the 1,130 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Australia23%335
  • Germany22%319
  • Canada16%224
  • Norway8.6%123
  • Austria7%100
  • New Zealand6.2%88
  • United Kingdom2.9%42
  • Netherlands2.9%42
  • Finland2.2%31
  • Ireland2.2%31
  • Other countries6.6%95
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
202610–1043.45
20252176%5393.58
20241694%5773.96
20231346%1073.68
20223921%301.14
20217–4–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–1,3133.6 / 5
Casino Guru9534–
AskGamblers7123.9 / 5
latestcasinobonuses.bet12–
CasinoReviews2––
Casinomeister1––
LCB1––

Block 13

Latest complaints and reviews

The newest records about LuckyWins Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Germany · Trustpilot

  • Review

    5.0 of 5 stars

    France · Trustpilot

  • Complaint

    Self-exclusion

    Open

    Norway · Casino Guru

  • Complaint

    Account closed

    Unresolved

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Unresolved

    United Kingdom · Casino Guru

8 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about LuckyWins Casino

Who owns LuckyWins Casino?

LuckyWins Casino is operated by Novatrix SRL and runs under the Bloom Affiliates affiliate programme.

Is LuckyWins Casino licensed?

Yes. LuckyWins Casino holds a licence from Tobique Gaming Commission.

When was LuckyWins Casino founded?

LuckyWins Casino launched in 2023.

Which currencies does LuckyWins Casino accept?

Currencies listed for LuckyWins Casino: Australian dollars, Euros, US dollars, Bitcoin, New Zealand dollars, Canadian dollars, Ethereum, Tether and 13 more. Its site is available in 7 languages: English, German, Finnish, Norwegian and 3 more.

What welcome bonuses does LuckyWins Casino offer?

14 welcome offers are listed for LuckyWins Casino. The first on the list is “200% up to €5000 + 300 Free Spins, 5th Deposit at LuckyWins Casino”, with a 40× wagering requirement.

Which countries is LuckyWins Casino available in?

LuckyWins Casino is listed in 13 markets: Australia, Austria, Belgium, Canada, Finland, France, Germany, Italy and 5 more.

What bonuses and promotions does LuckyWins Casino run in United Arab Emirates?

We read 5 live offers for United Arab Emirates on the LuckyWins Casino site itself.

Does LuckyWins Casino have a loyalty programme in United Arab Emirates?

Yes. Its loyalty programme for United Arab Emirates has 6 tiers.

What do players say about LuckyWins Casino?

Players have filed 107 complaints and written 1,361 reviews about LuckyWins Casino. Players rate LuckyWins Casino 3.75 out of 5 on average across the 2 sites that publish one.

What do players complain about most at LuckyWins Casino?

“Withdrawal delay” – 62% of the 104 complaints about LuckyWins Casino with a labelled problem. Followed by “Account closed” (7.7%) and “Bonus winnings confiscated” (7.7%).

Do players report withdrawal problems at LuckyWins Casino?

Withdrawals are the topic of 73 complaints about LuckyWins Casino: 68% of the 107 with a topic. The most common withdrawal problem is “Withdrawal delay” (88% of them). Of the withdrawal complaints with a known outcome, 34% were resolved.

Does LuckyWins Casino resolve player complaints?

49% of the 106 complaints about LuckyWins Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, LuckyWins Casino is 1,617th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about LuckyWins Casino?

Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 67% of the rated reviews give four or five stars, and 27% give one or two.

How many complaints has LuckyWins Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 16 complaints about LuckyWins Casino. That is 23% more than in the 12 months before, when there were 13.

Where do LuckyWins Casino’s players come from?

The countries named most often in complaints and reviews about LuckyWins Casino are Australia (23%), Germany (22%) and Canada (16%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with LuckyWins Casino, and ones players rate about the same.