Casino profile

HeyCasino!

Player complaints and reviews about HeyCasino!, plus its operator (Grande Affiliates), licences and welcome offers.

About

HeyCasino! belongs to the Grande Affiliates affiliate programme. The site launched in 2020. It holds licences from Anjouan Gaming Board, Estonian Tax and Customs Board, Kahnawake Gaming Commission. The interface is available in 4 languages: English, Finnish, Norwegian, French. 9 account currencies are listed, including Euros, Canadian dollars, US dollars, New Zealand dollars. We list 2 welcome offers.

HeyCasino! is listed in 8 markets, among them Canada, France, Belgium and New Zealand. On the HeyCasino! site for Austria, we found 5 promotions. The registration form for Austria has 3 fields: e-mail, password and phone.

Markets

This brand is listed in 8 markets. Pick one to see what it offers there.

Welcome bonuses

2 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

200% up to €1000, Welcome Bonus at HeyCasino!
Bonus
200%
Max bonus
€1000
Min deposit
€10
Wagering
30xb
Wagering applies to the bonus amount.
10% Daily Cashback Bonus at HeyCasino!
Bonus
10%

Promotions

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

200% up to R$ 5.000 Cash Bonus
Back to promotions
WELCOME OFFER
200% UP TO R$ 5.000 BONUS
WAGER TO UNLOCK CASH!
Join in on the fun at HeyCasino with a fantastic welcome offer giving you up to R$ 5.000 in cash to boost your account. Your first deposit will be matched with a 200% bonus and…
Terms
200% up to R$ 5.000 Cash Bonus
Back to promotions
WELCOME OFFER
200% UP TO R$ 5.000 BONUS
WAGER TO UNLOCK CASH!
Join in on the fun at HeyCasino with a fantastic welcome offer giving you up to R$ 5.000 in cash to boost your account. Your first deposit will be matched with a 200% bonus and once you have completed the wagering requirement your bonus will be released.
This is how it works
Make your first deposit to your HeyCasino account to activate your 200% bonus
Your Reward Tracker will be activated in the sidebar
Wager the bonus amount 30x(*) with your real money
When wagering is completed the bonus amount will be released
To get the full value of the welcome offer you would need to deposit R$ 2.500 or more as this will activate the maximum R$ 5.000 bonus.
Example
Your first deposit is R$ 1.250
Your 200% bonus will be activated = R$ 2.500
To release your bonus, the amount must be wagered 30 times (R$ 2.500 x 30 = R$ 75.000)
Wager Tracker
As you activate your bonus a wager tracker will appear in the menu. To reach your goal and release the bonus you will need to complete your wagering requirement.
When you start playing you will see the purple progress bar moving and once it reaches the end of the round your blue progress bar will start to fill up.
Your bonus will be released and added to your real money account once you filled the full blue progress bar.
Make a first deposit to activate the 200% welcome bonus.
To release the cash bonus, wager the bonus amount 30x (*) with real money.
Example: If you deposit R$ 500, you must wager R$ 30.000 (R$ 1.000 x 30) to release the cash bonus.
Slots contribute 100% to the wagering requirement (some games excluded, see general Bonus Terms). Table games and Live Casino contribute 0%.
The wagering requirement must be completed within 3 days.
It is allowed to make multiple deposits to complete the wagering requirement.
General Bonus Terms & Conditions apply.
Drops & Wins from Pragmatic Play
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Get ready for even more action with Drops & Wins, Pragmatic Play’s record-breaking promotion packed with thrills, prizes, and nonstop excitement!
With over R$ 250.000 prizes up for grabs every week, this promotion combines daily tournaments…
Read in full
Drops & Wins from Pragmatic Play
Back to promotions
Get ready for even more action with Drops & Wins, Pragmatic Play’s record-breaking promotion packed with thrills, prizes, and nonstop excitement!
With over R$ 250.000 prizes up for grabs every week, this promotion combines daily tournaments and the brand-new Weekly Wheel Drops feature – giving you even more ways to win, every single day.
WHY PLAY DROPS & WINS?
Free to join – no extra cost, just play your favourite Pragmatic Play slots
Huge prizes – win cash, free spins, or instant bonuses
Fair and fun – wager-free prizes, and any spin can bring a surprise
Top performance – proven to keep the adrenaline high
WEEKLY WHEEL DROPS
Collect 3 randomly awarded Wheel Pieces to complete a wheel and unlock a guaranteed prize!
No minimum bet required
Spin the wheel to win up to 100 000x your bet
Prizes: Bet multipliers, 20 Free Spins, or Instant Bonuses – all wager-free
All wins are capped at a bet level of €1 (or currency equivalent)
Example: Win a 100x multiplier on a R$ 12 bet = R$ 500 cash (100 × R$ 5 cap).
DAILY TOURNAMENTS
Climb the leaderboard based on your win multipliers – the higher your wins relative to your bets, the better your score!
Minimum qualifying bet: R$ 0,75
Score = total of all (win ÷ bet) results from your first 5 000 spins
Top 500 players win a share of R$ 100.000 in cash, every day!
Example:
Bet R$ 5 and win R$ 250 → Score = 50
Bet R$ 25 and win R$ 5.000 → Score = 200
Total score = 250
HOW TO PARTICIPATE
Play any participating Pragmatic Play slot (see game list below or our dedicated Drops & Wins category).
Place a real money bet – all stakes qualify for Wheel Drops, and bets of R$ 0,75 or more qualify for Tournaments.
Follow your progress on the in-game leaderboard.
READY TO SPIN?
No matter your stake, any spin could trigger a reward – so jump into any featured slot and take your shot at massive multiplier wins and daily leaderboard prizes.
All this action packed into every reel – and it’s just a spin away.
PARTICIPATING GAMES - 26 AUGUST 17:01 TO 16 SEPTEMBER 2026 AT 16:59
Gates of Olympus 1000, Gates of Olympus, Gates of Olympus Super Scatter, Sugar Rush Super Scatter, Sugar Rush, Sugar Rush 1000, Sweet Bonanza 2500, Sweet Bonanza Super Scatter, Sweet Bonanza, Sweet Bonanza 1000, Zeus vs Hades – Gods of War 250, Zeus vs Hades – Gods of War, Big Bass Splash, Big Bass Bonanza, Bigger Bass Bonanza, Big Bass Vegas Double Down Deluxe, Big Bass – Secrets of the Golden Lake, Big Bass Floats my Boat, Big Bass – Hold & Spinner, Big Bass Amazon Xtreme, Big Bass Mission Fishin’, Big Bass Bonanza 3 Reeler, Big Bass Bonanza – Keeping it Reel, Big Bass Bonanza – Reel Action, Big Bass Day at the Races, Big Bass Bonanza Megaways, Big Bass Hold & Spinner Megaways, Bigger Bass Splash, Big Bass Return to the Races, Big Bass Bonanza 1000, Big Bass Boxing Bonus Round, Big Bass Reel Repeat, Big Bass Splash 1000, Big Bass Raceday Repeat, Big Bass Trophy Catch, Big Bass Football Bonanza, Big Bass Blast, The Dog House Megaways 1000, The Big Dog House, The Dog House – Royal Hunt, The Dog House Multihold, The Dog House – Dog or Alive, The Dog House – Muttley Crew, The Dog House, The Dog House Megaways, Sweet Rush Bonanza, Joker’s Jewels Hold & Spin, Joker’s Jewels Cash, Joker’s Jewels Hot, Joker’s Jewels Wild, Joker’s Jewels*
BROWSE GAMES
*Prizes are awarded in euros; please note that conversion rates may not align with current official rates.
*Joker’s Jewels franchise will only be available for the Weekly Wheel Drops.
Exclusive R$ 100.000 Pragmatic Tournament
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About Us Responsible Gaming Terms and Conditions Sports Rules Bonus Terms Privacy…
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Exclusive R$ 100.000 Pragmatic Tournament
Home Casino Live Casino Sports Live Sports Promotions
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Casino Live Casino Sports Live Sports Promotions About Us Contact Us en
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About Us Responsible Gaming Terms and Conditions Sports Rules Bonus Terms Privacy Policy Refund Policy AML & KYC Policy Payment Policy Complaints and Arbitration Affiliates Contact Us Help Centre & FAQ en
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© DMG Solutions B.
V, this website and related rights belong to DMG Solutions B.
V. incorporated at Zuikertuintjeweg Scharlooweg 39, Curaçao. DMG Solutions B.
V. is licensed to conduct online gaming operations with license issued by the Curacao Gaming Control Board, subject to the National Ordinance on Offshore Games of Hazard, under license number OGL/2024/1560/0833 (28th April 2025).
Gambling can be addictive, please play responsibly.
Penguin King’s Jackpot Hunt Is On!
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EXCLUSIVE ON HEYCASINO
JACKPOT HUNT
WILL YOU BE THE LUCKY ONE?
The hunt is heating up with Penguin King, and the action is bigger than ever.
With the Jackpot Hunt in full swing, every spin could surprise you with bonus rewards and mystery…
Read in full
Penguin King’s Jackpot Hunt Is On!
Back to promotions
EXCLUSIVE ON HEYCASINO
JACKPOT HUNT
WILL YOU BE THE LUCKY ONE?
The hunt is heating up with Penguin King, and the action is bigger than ever.
With the Jackpot Hunt in full swing, every spin could surprise you with bonus rewards and mystery jackpots. Dive into the action, follow the clues, and see what the penguins have in store.
Jackpots can drop at any moment.
It’s fast, it’s fun, and it’s only on HeyCasino. Will you be the lucky one?
ABOUT THE PROMO
The Jackpot Hunt runs till the end of the year and is only available to players on HeyCasino.
HOW TO PARTICIPATE
Opt in to activate the Jackpot Hunt for an extra R$ 1 per spin and play across a wide range of Penguin King slots, including: Cash Link Express: Hold & Win, Break The Piggy Bank, 777 Hot Reels: Supercharged, Super Cash Boost: Hold & Win, Super Grand Link Express: Hold & Win, 3 Pyramids of Gold: Hold & Win, 777 Hot Reels, Twin Cash: Hold & Win, 777 Streak, Coins and Diamonds: Hold & Win, Rooster's Gold: Hold & Win, Shaolin Panda: Hold & Win.
HOW TO WIN
When triggered, you’ll enter a bonus round with 30 cascading balls dropping into prize sectors.
Land 10 balls in the same prize sector to win its cash prize.
Hit 10 balls in the Jackpot sector to win the progressive jackpot (starting at R$ 5.000).
Each time you win a prize, you get 10 extra balls to keep the action going.
Watch out for golden balls – they count as 5 regular balls wherever they land!
R$ 125.000.000 Blasts & Races
Back to promotions
Playson’s Blasts & Races is back with even more action, more prizes, and more ways to win.
This year, three promotions will be running at the same time, giving you even more chances to win while playing selected Playson games. Play…
Read in full
R$ 125.000.000 Blasts & Races
Back to promotions
Playson’s Blasts & Races is back with even more action, more prizes, and more ways to win.
This year, three promotions will be running at the same time, giving you even more chances to win while playing selected Playson games. Play qualifying games, win random Power Blast prizes, join Grand Races or Turbo Races, and compete for your share of the massive R$ 125.000.000 total prize pool.
Promotion period
1st July 2026 at 00:01 (UTC) – 30th June 2027 at 23:59 (UTC)
What's new this year
Three promotions running at the same time
Prizes dropping throughout the promotion
More ways to win every day
Cash prizes, Free Spins, and multipliers available
R$ 125.000.000 total prize pool
How it works
Play selected qualifying Playson games with real money.
Power Blast prizes can drop randomly as you play.
Join Grand Races and compete on the leaderboard.
Take part in Turbo Races for fast daily race action.
Qualifying games
3 Chilies and Joker, 3 Supercharged Diamonds: Hold and Win, 3x Catch, 4 Chili Amigos: Hold and Win, 4 Pots Riches: Hold and Win, 4 Scarab Coins: Hold and Win, 4 Supercharged Clovers: Hold and Win, Book of Gold: Multichance, Burning Fortunator, Burning Wins: classic 5 lines, Clover Strike: Hold and Win, Coin Strike 2: Hold and Win, Coin Strike XXL: Hold and Win, Coin Strike: Hold and Win, Crown and Diamonds: Hold and Win, Crown Strike: Hold and Win, Diamonds Power XXL: Hold and Win, Diamonds Power: Hold and Win, Energy Coins: Hold and Win x1000, Golden Penny 2, Energy Joker, Flaming Bells: Hold and Win, Golden Penny x1000, Hot Burning Wins, Legend of Cleopatra Megaways™, Lion Gems: Hold and Win, Pink Joker: Hold and Win, Rhino Coins: Hit the Bonus™, Royal Coins 2: Hold and Win, Royal Joker: Hold and Win, Solar Queen, Sugar Piggy: Hold and Win, Sugar Teddy X1000, Supercharged Clovers: Hold and Win, Thunder Coins XXL: Hold and Win, Thunder Coins XXL: Multicoin, Thunder Coins: Hold and Win, Tornado Power: Hold and Win, Vegas Glitz.
All future Playson releases are automatically included.
CHECK ALL PLAYSON GAMES
Prize pool breakdown
Power Blast: R$ 76.000.000 (R$ 6.000.000/month in regular months, R$ 8.000.000/month in December 2026 and January 2027)
Grand Races: R$ 29.200.000 (CashDays R$ 750.000/month + Weekly Grand Races R$ 500.000/phase in regular months; higher amounts in December 2026 and January 2027)
Turbo Races: R$ 19.800.000 (R$ 50.000 in daily races for most of the year, R$ 75.000 daily during the holiday period)
Full promotion details are available within the participating games.
Prizes are awarded in euros; conversion rates may not reflect official exchange rates.

Player Intelligence

49 records

What players report about HeyCasino! on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

64% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

3.63 / 5

Trustpilot 3.0 · AskGamblers 4.25

GEO markets

Countries stated on 92% of records

HeyCasino! complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about HeyCasino!, the way Player Intelligence PRO computes it.

Since 2020, players have posted 11 complaints and 38 reviews about HeyCasino! on 5 sites. In the 12 months to November 4, 2026, they filed 2 complaints and posted 4 reviews.

The problem players report most often is “Bonus winnings confiscated”: 20% of the 10 complaints with a labelled problem. Next come “Withdrawal delay” (20%) and “Deposit not credited” (10%). Complaints about “Withdrawal” make up 30% of those with a topic, against 29% across all brands.

Of the 11 complaints with a known outcome, 64% were resolved, against 59% across all brands. That puts HeyCasino! 1,329th of 1,917 casinos with at least 10 such complaints.

Reviewers give HeyCasino! 2.3 out of 5 on average over 38 rated reviews, against 3.44 across all brands. 29% of the ratings are four or five stars, and 63% are one or two. The review sites’ own scores average 3.63 out of 5 across 2 sites. By that score, HeyCasino! ranks 1,410th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (9 reviews), “Customer support” (6 reviews) and “Games” (5 reviews). The most common criticism concerns “Withdrawals” (14 reviews), “Customer support” (12 reviews) and “Trust & licence” (8 reviews).

The countries players state most often are Netherlands (58%), Sweden (18%) and Germany (13%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about HeyCasino!: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

202120222023202420252026

Complaints count

Period	Value
2021	2
2022	5
2023	1
2024	0
2025	1
2026	2

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Bonus winnings confiscated20%2
Withdrawal delay20%2
Deposit not credited10%1
Deposit refund10%1
Self-exclusion10%1
Round voided10%1
Withdrawal refused10%1
Other problems10%1

Share of the 10 complaints with a labelled problem.complaints

Block 03

Complaint categories

Withdrawal30%3
Bonus20%2
Deposit20%2
Other10%1
Responsible gambling10%1
Technical10%1

Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

Resolved64%7
Unresolved36%4

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

HeyCasino! against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

HeyCasino! against the market
Measure	HeyCasino!	All brands
Complaints resolved	64%	59%
Average review rating	2.3	3.44
Complaints per 100 reviews	28.9	26.4
Share of “Withdrawal” complaints	30%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

2020202120222023202420252026

Reviews count

Period	Value
2020	1
2021	0
2022	6
2023	16
2024	2
2025	9
2026	4

Block 07

Review stars

How the rated reviews split by star.

5 stars24%9
4 stars5.3%2
3 stars7.9%3
2 stars5.3%2
1 star58%22

Share of 38 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Withdrawals24%9
Customer support16%6
Games13%5
Website & app7.9%3
Deposits & payment methods5.3%2
KYC / verification5.3%2

Share of the 38 reviews that name at least one aspect.reviews

Criticised

Withdrawals37%14
Customer support32%12
Trust & licence21%8
Fairness & RTP18%7
Deposits & payment methods13%5
KYC / verification13%5

Share of the 38 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

2.25

1.62

2020202120222023202420252026

Rating history

Period	Value
2020	1
2021	0
2022	2.25
2023	1.62
2024	2
2025	3
2026	4

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

Netherlands58%26
Sweden18%8
Germany13%6
Norway8.9%4
Denmark2.2%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	2	–	4	–
2025	1	–	9	–
2024	0	–	2	–
2023	1	–	16	–
2022	5	–	6	–
2021	2	–	0	–
2020	0	–	1	–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	27	3.0 / 5
Casino Guru	9	9	–
AskGamblers	–	2	4.25 / 5
Casinomeister	1	–	–
CasinoReviews	1	–	–

Block 13

Latest complaints and reviews

The newest records about HeyCasino! as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ComplaintAug 22, 2026
Bonus winnings confiscated
Unresolved
Casinomeister
ReviewFeb 28, 2026
5.0 of 5 stars
Netherlands · Trustpilot
ReviewFeb 26, 2026
5.0 of 5 stars
Netherlands · Trustpilot
ComplaintJan 9, 2026
Bonus winnings confiscated
Unresolved
Norway · Casino Guru
ComplaintAug 27, 2025
Deposit refund
Unresolved
CasinoReviews

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot, AskGamblers.

Questions about HeyCasino!

Who owns HeyCasino!?

HeyCasino! is operated by SpectraWeb Services SRL and runs under the Grande Affiliates affiliate programme.

Is HeyCasino! licensed?

Yes. HeyCasino! holds 3 licences: Anjouan Gaming Board, Estonian Tax and Customs Board, Kahnawake Gaming Commission.

When was HeyCasino! founded?

HeyCasino! launched in 2020.

Which currencies does HeyCasino! accept?

Currencies listed for HeyCasino!: Euros, Canadian dollars, US dollars, New Zealand dollars, Norwegian kroner, South African Rand, Bitcoin, Litecoin and 1 more. Its site is available in 4 languages: English, Finnish, Norwegian, French.

What welcome bonuses does HeyCasino! offer?

2 welcome offers are listed for HeyCasino!. The first on the list is “200% up to €1000, Welcome Bonus at HeyCasino!”, with a 30× wagering requirement.

Which countries is HeyCasino! available in?

HeyCasino! is listed in 8 markets: Austria, Belgium, Canada, Finland, France, New Zealand, Norway, South Africa.

What bonuses and promotions does HeyCasino! run in Austria?

We read 5 live offers for Austria on the HeyCasino! site itself.

What do players say about HeyCasino!?

Players have filed 11 complaints and written 38 reviews about HeyCasino!. Players rate HeyCasino! 3.63 out of 5 on average across the 2 sites that publish one.

What do players complain about most at HeyCasino!?

“Bonus winnings confiscated” – 20% of the 10 complaints about HeyCasino! with a labelled problem. Followed by “Withdrawal delay” (20%) and “Deposit not credited” (10%).

Do players report withdrawal problems at HeyCasino!?

Withdrawals are the topic of 3 complaints about HeyCasino!: 30% of the 10 with a topic. The most common withdrawal problem is “Withdrawal delay” (67% of them).

Does HeyCasino! resolve player complaints?

64% of the 11 complaints about HeyCasino! with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, HeyCasino! is 1,329th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about HeyCasino!?

Praised most: “Withdrawals”, “Customer support” and “Games”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 29% of the rated reviews give four or five stars, and 63% give one or two.

How many complaints has HeyCasino! received in the last 12 months?

In the 12 months to November 4, 2026, players filed 2 complaints about HeyCasino!.

Where do HeyCasino!’s players come from?

The countries named most often in complaints and reviews about HeyCasino! are Netherlands (58%), Sweden (18%) and Germany (13%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.